Document360 – Bewertungsseite 2

Vorteile

Very easy-to-use tool. User experience is great. We use it for documenting our application, and we are absolutely satisfied with Document360.

Nachteile

There is nothing that I dislike on this product.

Vorteile

- Friendly, efficient and responsive customer support
- Intuitive system
- System is easily navigable
- Decent features and capabilities

Nachteile

- Some issues/bugs can occur around the release of updated versions, but these are dealt with swiftly by the customer support team
- Limited export capabilities (e.g. HTML)

Vorteile

Easy to use was the most commonly commented feature from the editors of the system

Nachteile

Our IT department had a lot of questions about security of the data, it was challenging to get all of the required answers

In Betracht gezogene Alternativen

USU Knowledge Management und Intellum Platform

Gründe für den Wechsel zu Document360

It won in the decision matrix that we made comparing the requirements to the features of each product.

Vorteile

What I like most about Document360.
1- Embedding Tableau dashboards.
2- Document360 is an excellent source for text editing regarding writing the content of my team’s internal website.
3- Adding/managing the end users who have access to that internal website.

Nachteile

So far, nothing to complain about: everything is great.

Vorteile

A multitude of features is offered for the Knowledge Base, including many organizational options, a great localization functionality, article versioning and comments from users

Nachteile

A few bugs here and there, some implementations to be made

Vorteile

It has been easy to take over from my predecessor. I could find what I needed easily without much problem.

Nachteile

The search system is not the best, doesn't always pick up what I need.

Vorteile

Robust system with many features, yet is very usable and easy to on-board new users and casual users, which lessens the burden on the primary writer to create all content. Other people can draft and review and main writer/editor can edit and publish.

Nachteile

Although it's easy to learn, there are a few things that are quirky and require special attention to understand it and not break something.

Vorteile

Document360 is a powerful tool for effective and efficient documentation and knowledge management. This platform helps to create and manage separate documentations for different product packages, effectively appealing to diverse buyer segments.

Nachteile

Everything works fine and no complaints.

Vorteile

-The tool is highly intuitive to use- with detailed list panel and heirarchial view makes it very easy for new and old employees to navigate.-It's a very effective repository with almost an MS word like UX-Sophisticated UI

Nachteile

As an admin and user, there's no specific issue that I've faced in terms of the actual functionality as well as admin level capabilities.

Vorteile

Doc360 is a platform that you can figure out quickly and have a help center site up and running quickly. Their support team is very responsive and their account representatives are always willing to lend a helping hand.Creating articles is very easy and you do not need to know how to code at all. However, if you do then you can further customize your site as much as you would like.The most appealing aspect is they are constantly working on new features and listening to their community based on their feedback on a regular cadence.

Nachteile

-The page format is set in one format with a table of contents on the right and the categories on the left. Adjusting these requires specific custom coding.-Changes to the custom code don't automatically save and require you to manually do it each time-Searching within the custom code isn't possible-Hard to find where a broken link is on a page-Analytics only goes back 30 days without paying for a larger timeframe

Vorteile

Having the front-end read-only portal and the back-end editing portal makes navigating for internal and external users extremely simple. Being able to export branded documents is extremely useful. The Doc360 team is constantly developing and adding features to the platform.

Nachteile

We have encountered issues where the document export encounters problems and we can't use it for a period of time. Additionally, formatting issues have occurred from time to time, but their development team seems to address these problems fairly quickly. It appears as though the system is updated regularly which is a blessing and a curse. A blessing because new features are added regularly, and a curse because features do break from time to time and need to be repaired.Some additional features that appear to be really compelling do cost extra, so be prepared to upgrade your service to take advantage of some of the features that set Doc360 apart as a more unique offering.

In Betracht gezogene Alternativen

Helpjuice und Nuclino

Gründe für den Wechsel zu Document360

Doc360 appeared to focus more on the features that we were concerned about. The branded file export is a significant one, but also the internal editing and external viewing portal set Doc360 apart as a more dynamic offering that we found to meet our needs more specifically.

Vorteile

We managed to satisfy both types of requirements in one Knowledge Base for external clients (easy access public URL, fast onboarding) and internal users (restricted access, hierarchy of articles and roles). Best for its price.

Nachteile

Not 100% flexible, if you want full customisation, but developers are always glad to help.

Vorteile

The Document360 team is always available to help with queries, and their continuous development pipeline makes sure that they're addressing real user needs. The tool is very flexible, but still easy to use as a writer and collaborator. From the end users' perspective, the system offers a clean, professional-looking manual that's nice to interact with.

Nachteile

Document360 is evolving rapidly so I'm sure they'll keep addressing any issues. One of the features that's been requested a lot is a built-in spell checker, which would be very useful. I find that the system settings are a bit scattered and not categorized in an intuitive way, but maybe that's because I don't use it that often. I also find the WYSIWYG editor to be a challenge, but it seems that this is being addressed with the new Block Editor.

Vorteile

1. The software is very user-friendly and easy to learn2. Straightforward Setup. It takes little effort to spin up a new KB3. Lots of extensions (Slack, Chrome, Salesforce, embeddable widget, etc.) allow your users to access the KB wherever needed.4. Amazing support team. They are very responsive both in support calls and issues that require development.5. Great API Support

Nachteile

1. The editor could use some key improvements (though I understand this is currently being worked on). For instance, there are no inline comments.2. Zapier integration is very limited. No ability to update articles (new versions) based on actions in other tools like Confluence.3. Interface can be slow at times.4. UI is not bad but could use some quality-of-life improvements.

In Betracht gezogene Alternativen

Salesforce Service Cloud, Helpjuice und Confluence

Warum Document360 gewählt wurde

Zendesk does support very well. However, it lacked many vital features essential to doc management (versions, user assignment, workflow management, etc.).

Zuvor genutzte Software

Zendesk Suite

Gründe für den Wechsel zu Document360

Ultimately, Doc360 allowed me to provide easily accessible knowledge to all of my users, while other tools were limited or required a larger expense to achieve the same goals.

Vorteile

1. Outstanding customer support and follow up on every need shared with them. They genuinely worry for our success with our clients through the KB.2. Easy set-up and use (intuitive), the KB was embedded into the product up and running with our clients in a matter of days.3. Offers URL Mapping so your KB shows only what your users need at that time without losing the chance to search in the whole KB.4. Great integrations with other tools.

Nachteile

1. It only 1 support 1 language language in the lowest tiers: If your KB only needs 1 language and is different from english, you'll need to step up to the next package to support "Multilingual" and then select your language as de default.2. Would like more flexibility in the design and layout in general.

Vorteile

Likes:1. UI is very user friendly2. Multiple Editors available3. KB can be used to reduce support tickets4. Changes made in writing portal gets instantly reflected in KB site5. Good support team

Nachteile

Dislikes:1. Text editor needs more options2. Writing portal theme option is not there3. New Feature request takes a lot of time

Vorteile

The easy process of creating a manual for our company

Nachteile

There were times that the website wasn’t responding

Vorteile

-I love how easy the platform is to use.-the UI is absolutely incredible-post migration, customization is completely ready out of the box-their customer and technical support is unmatched - they answer 24/7 and I always feel like they are taking care of me

Nachteile

-the sales process could be a little more transparent. They had a price change that was coming up but didn't indicate how much the price would change, it almost made them irrelevant for us, but they were willing to work with us <3

Vorteile

Good things:a. for a beginner also its very easy to useb. document management using their drive is efficientc. Smart bar feature is very usefuld. many additional options when compared with MS Office

Nachteile

Dislikes:a. Format painter option is not available, I miss thatb. document review workflow needs to be improvedc. Text editor needs more options similar to MS Word

Vorteile

Document 360 offers a user-friendly interface, robust document management features, and a powerful knowledge base system. It enables centralized storage, easy organization, version control, collaboration, and efficient search. With its intuitive design and comprehensive functionalities, Document 360 simplifies knowledge management, enhances productivity, and improves information accessibility for users.

Nachteile

One potential drawback of Document 360 is that it may lack some advanced customization options. While it provides basic customization features, users with more specific or complex requirements may find limitations in tailoring the software to their exact needs. However, this may vary depending on individual use cases and preferences

Vorteile

Document360 made it easy to stand up a complete Knowledge Center in a short period of time. The Customer Happiness Team is nothing short of exceptional; their responsiveness, flexibility, and customer service are better than any company I’ve worked with - and their customization team was just as wonderful at helping us to quickly and efficiently create a beautiful, branded site.

Nachteile

The lack of inline commenting - though that is included in an upcoming release.

Vorteile

Document 360 provides immediate support when needed, is very user friendly, easy to maintain and includes a search function for the entire knowledge base. (similar to OneNote search - very useful)--> A great improvement in the accessibility of information for users.In addition, the Document 360 team is very responsive, they regularly meet with me to demonstrate updates, show me how to use new features or help me with any issues.

Nachteile

From time to time it hangs a bit or some images/links seem to be broken, but after refreshing they work as expected. Extremely expensive.

Vorteile

Document360 is a great platform for our digital book! We have had a great experience with the platform and the team so far!

Nachteile

We have not run into very many issues with Document 360. I would say the most difficult part was integrating with out membership database.

Vorteile

1.User-friendly interface: Document360 has a clean and intuitive interface, which makes it easy to navigate and find the information they need quickly. The search bar at the top of the screen is particularly useful, allowing to quickly search for specific articles or information.2. Collaboration features: Document360 allows to collaborate with team members on creating and editing knowledge base articles. This is useful for organizations with multiple content creators, as it allows for a more efficient workflow and ensures that all team members have access to the latest information.3. Analytics and reporting: Document360 provides detailed analytics and reporting tools, which allow to track the performance of their knowledge base articles. This is useful for organizations that want to improve their content and ensure that it is meeting the needs of their users.4. Customization options: Document360 offers a range of customization options, including the ability to customize the look and feel of the knowledge base, as well as the ability to create custom templates and layouts for articles. This allows to create a knowledge base that matches branding and meets specific needs.

Nachteile

1. Limited design flexibility: I would like more flexibility in terms of design and layout options. For example, I have mentioned that I would like more control over the placement of images or the ability to create more complex layouts for their articles.2. Steep learning curve: While the interface of Document360 is generally user-friendly, I mentioned that it can take a while to learn how to use the platform effectively. This can be particularly challenging for organizations that are new to creating a knowledge base and may not have the resources to dedicate to extensive training.3. Limited integrations: I have noticed that Document360's integrations with other tools and platforms can be limited. For example, I would like to see more integrations with popular project management tools or helpdesk software.

Vorteile

Document360 is easy to use and allows my team to quickly create, review, and publish documentation for software instruction, newsletters, and more. I also love how attentive the Doc360 team is, meeting with me regularly to demonstrate updates or how to use features that I'm unsure about. Also, my rep is very responsive to all of my queries, responding immediately. I researched many solutions before we decided on Document360 and I still believe it is the best solution for our needs.

Nachteile

We would love it even more if more than one person could edit the same document at the same time. I have been told this feature is in development, so we are looking forward to that.

Vorteile

Doc360 has a great support team and are prompt in their responses. They also help in customized support.

Nachteile

The portal UI sometimes is hard to follow and not intuitive

Vorteile

This is an excellent knowledge base product. Simple markdown editing, nice content management functionality, intuitive editing and publishing. We looked at many different systems, but this one is really fit for purpose and highly scalable.

Nachteile

The SEO tag generator is not very useful. It's also not the cheapest product out there, but the value delivered is pretty high.

Vorteile

From a Knowledge Base / Knowledge Management perspective, Document360 has succeeded at meeting our needs in terms of structure, flow, integration, team collaboration, and user experience. The Customer Support is particularly impressive. Account managers and customer support executives are very helpful, responsive, and willing to go the extra mile to support our needs. Many times, what we thought are "difficult requests" were solved in less than 24 hours.

Nachteile

We do appreciate the regular deployment of new features. However, many essential features are still missing or need improvement especially when it comes to saving the formatting when importing Word documents, removing the default formatting of the editor (which sometimes can only be fixed in code view), implementing a "format painter" feature to allow us to easily copy formatting, etc.) These might sound like minor inconveniences but, in fact, they are very time-consuming to editors and can result in significant delays to project delivery.

Vorteile

Document360 makes it easy to author, update, and house a knowledge base. It is easily customizable and the support is top notch.

Nachteile

There is no way to make in-line comments or suggested changes, which really limits is functionality for getting feedback.

Vorteile

The cost are not high compared to the othersFunctionality

Nachteile

Not complety multilanguage some of the labels are still in english instead of Dutch.

Vorteile

Platform is user-friendly and the clean look makes it easy for users to navigate. Support team has been great as we set up the KB and work through the features available.

Nachteile

Great upgrades and new features in the pipeline based on user feedback that we are excited to use.

Vorteile

Document360 is a very easy to use platform even if someone is using it from day1. The easy to understand navigation and adaptive UI clearly makes it a Delighter

Nachteile

I personally felt that there were some improvements required on the Content Upload aspect. Also supporting bigger file sizes like product videos etc. should be prioritized as part of the roadmap

Vorteile

Document360 is usable on the admin level even when you don't have specific IT and programming knowledge. It is easy to create a structured system for the knowledge base.

Nachteile

There are some weird things happening when creating content in HTML mode, but they are happening rather rarely.

Vorteile

Document360 was able to meet and exceed all of our requirements. Ease of management, simple and intuitive navigation and the ability to customize the design have all been great.

Nachteile

The initial onboarding taking longer than anticipated has been the only thing i wasn't happy about.

In Betracht gezogene Alternativen

Confluence, Notion und HubSpot Service Hub

Warum Document360 gewählt wurde

Wanted a better user experience and something easier to manage at scale.

Gründe für den Wechsel zu Document360

Easy and power navigation features, easy to manage without the need for a developer to handle design, and the price.

Vorteile

The features of the program are many, what impressed me the most is:- It can be accessed from all operating systems- Rich database and advanced search features- backups

Nachteile

A more than distinguished program that contains a large number of services for a reasonable price.- Sometimes the API feature is impractical to include links to other programs.

In Betracht gezogene Alternativen

Bettermode

Gründe für den Wechsel zu Document360

good price

Vorteile

Document360 is a very easy-to-use platform with many features. One differentitator is that their support is very good. I constantly receive fast and detailed response for my questions.

Nachteile

Only negative part is the price, a bit more expensive than the competitors.

Vorteile

the ease of setting up the documentation and modifying it as you go along, it's very simple

Nachteile

it lacks features like free automatic translation into at least one other languagesupport that sometimes takes a long time to process your ticketsthe price to get a project version

Vorteile

Document360 is so easy to use and has incredibly robust functionalities that make it easy to set up a knowledge base, import and configure articles, track usage statistics and best practices, and search for information across the entire body of articles. Prior to Document360, my company used two other knowledge base platforms, and we had so many pain points with those platforms. Article updates were tedious and time consuming, which caused publication delays and wasted time on the part of the technical writers. Document360 eliminated almost all of the pain points and enabled us to provide options to customers that we couldn't even envision with our previous providers, such as article categories and nesting, automatically created clickable table of contents of multiple header levels, embedded PDFs, and password protection at the article level.The article import process from Word is easy and doesn't require much cleanup. The robust search functionality was an absolute game changer because it allows us to quickly identify articles that require updating based on their mention of a particular term or phrase. It also allows our customers to find information on our product's functionalities by simply entering a word or phrase on our main page. We really appreciate that the search functionality is comprehensive -- as in, if you enter a word, it will return every single article that mentions that word, regardless of where in the article the word appears.The customer support at Doc

Nachteile

We have encountered only a few pain points with Document360. The first was that the Document360 staff was supposed to help us migrate articles as part of our plan, but after we signed the contract and began the logistics of the migration, we found out that there were limits on the amount that they would migrate that were not properly communicated to us during the pre-sales phase. We ended up doing the migration ourselves because the Document360 team was not able to start the portion that they agreed to complete prior to the expiration of our contract with our previous knowledge base vendor.The second pain point is that article import from Word is not entirely seamless. We still have some cleanup to do after import, such as formatting of lists. Overall, however, the amount of cleanup we have to do is mild, especially compared with the amount of cleanup we had to do with our previous two platforms.Finally, it would be great if the code editor would maintain your place in the article when you switch back to the WYSIWYG. You can maintain your place when switching from the WYSIWYG to the code editor, but it doesn't work the other way.

Vorteile

What we like best about Document360 is its user-friendly interface; we feel very comfortable when using it. In addition, our internal knowledge base needs to be accessed by different roles in the documentation team, technical team and business partners. The access privileges have been configured easily with Document360 to enable our different team members with various roles to access certain sections of our internal knowledge base.We use Document360 Analytics features extensively to be customer-centric; as a result of this, we get insight into what customers are searching for, which articles are popular, and understand customers' geography.

Nachteile

We encounter some bugs and issues in Document360 occasionally. However, these issues are handled and solved by the expert support teams as soon as possible. And we think the product pricing is a little high and could be more cost-effective.

Vorteile

What I like best about Document360 is its easy use and easy-to-navigate and create pages. My team can easily create articles and link them to other articles in the system for our team and customers to use.

Nachteile

Although the search function is mighty, sometimes, the search puts things in a strange order when searching for articles. It could be a user input error that could be causing the results to not come up as expected.

In Betracht gezogene Alternativen

Confluence

Gründe für den Wechsel zu Document360

Document360 gives my company and team an easy spot for documentation about our product to our customers and provides a repository for our teams to help customers in the future. It was very affordable for our needs as a company for our customers

Vorteile

Document360 provides a Knowledge Base SaaS that is robust, but easy to use and maintain. The content tools feature(s) allows for you to design and create your documentation at a macro level, making the micro editing of that documentation very smooth. SSO and Security Permissions make for a more secure environment and analytics dashboards provide insights into your environment, documentation, and potential knowledge gaps.

Nachteile

Like any SaaS, there are occasionally bugs you are likely to run into with Document360. With that being said, Document360 has a support system in place to help navigate you through those issues.

Vorteile

Knowledge Management is the new frontier for customer education and help desk deflection. Document 360 gives you a no/low code solution to quickly get a footing in the space so you can connect your customers with what they need. We use it for both external and internal knowledge management. Sophisticated permissions allow you to tailor views so individuals see what they need. Rich text editing allows you to produce beautiful articles with multimedia embedded (videos, animated GIFs etc) to engage your reader and hopefully keep their attention throughout the article. I also like how it automatically generates a table of contents to make navigation easy for readers.

Nachteile

Honestly, D360 is the best vendor I've found for knowledge base software. A lot of help desks have a super basic knowledge base incorporated (*cough, *cough, Zendesk *cough) but D360 runs circles around other platforms with their intuitive architecture and easy-to-use admin interface. Multilingual support....tech support chat....lots to love. They also let admins contribute ideas to their product roadmap - not that they all get chosen but it feels like they listen to their users when planning the future of the product.

Vorteile

The Home Page Builder feature allows users to design a personalised home page that is quite useful for providing context about the knowledge base.

An HTML code view option is available on every page, allowing for quick customization. Any HTML element, including its CSS and javascript capabilities, can be easily placed.

The information can be accessed in multiple ways thanks to the Navigation panels, Menus, Related Articles, and Search bar.

The 'Import' options make it simple to migrate existing content to this platform.

The 'Templates, variables, and snippets' capabilities allow you to reuse content.

Nachteile

After experiencing the ease of formatting in google documents and google sheets, working with document 360 editor is very hard especially whenever a table or image is inserted.

The Analytics part has a lot of useful information, but the date range for looking back in time is limited with the subscription you chose.

We can't acquire usage data for a specific reader/end-user in a private knowledge base.

Vorteile

Excellent customer service. Technicians are well informed. This product ticks so many boxes. Option to create webpage landing site for readers – Easily displays: most read pages, recently modified, new pages
Page auditing: Including tagging, version history, comments, revisions, broken links, likes, dislikes (accessible to all authors with minimal fuss)Embedding Streams videos also works well. Document 360 links readers to content, authors to content, assets and analytics and allows for feedback between authors and readers. It is not just focused on one aspect of Knowledge Base design. It is a comprehensive and well thought through solution.

Flexible, yet simple formatting style options

All table flexibility that we may need

Teams, Zendesk and Chatbot plug-in options

Asset management area for images, videos (if we wanted), pdfs and PowerPoints – Storage cap in fees. (150GB or 300GB)

Nachteile

It will copy across legacy HTML (almost too accurately) so it is important to create a workflow to manage the migration of old content across if you are moving from a wiki platform (such as SharePoint) to this product. They do however have a team that can assist with the migration process and their customer service is world class. It would be nice if there could be some work done to allow some legacy html code to be automatically dropped during the migration process.
It would be great if the Document 360 Search feature could extend across knowledge base version (as an additional filtering option). I believe this may be on their road map plans.

In Betracht gezogene Alternativen

Slab und Confluence

Warum Document360 gewählt wurde

SharePoint requires expertise in coding to not only manage a wiki database but even just to modify the appearance of pages. It was good at managing assets but the effort to create simple navigation trees required very time-consuming workarounds. Much of the aesthetic and workability customization that we required was not only expensive, but it requires an expert technician to modify and manage it.

Gründe für den Wechsel zu Document360

Document 360 offered the most comprehensive list of tools and flexibility that we needed but also offered many features that all these other companies did not offer (as mentioned above). Many of the products were either overpriced for what they offered and just lacked the depth and breadth of tools that Document 360 offered. Each contained significant gaps in their product in terms of image management, technical overheads. I would even say (from a personal point of view) that one or two of these products that we tested may have been released to market prematurely and need a lot of work to be done to them before they would be robust and stable enough for us to consider. More than one of these products had very concerning pricing clauses that caused us to dismiss them immediately. Document 360 has no hidden pricing clauses, no character limitations on pages, no costs per reader to view content and the product is solid. Some of these products lacked in asset management or transparent analytics too whilst others could not even add an image to a table or automatically rescaled images without any ability to control the image sizing. These products may be well suited for other firms, but they were just not a good fit for us based on the stability and versatility that we required.

Vorteile

We migrated from a legacy Knowledgebase platform that was old and out-of-date, and have been very pleased with our choice. The Document360 people have always been extremely helpful and friendly, and they respond quickly to support requests. The layout and features of the Knowledgebase are easy to understand and work with, and our customers are able to find information easily via search. Document360 regularly adds upgrades to its product while keeping prices very reasonable.

Nachteile

They have an open tracker for feature requests, and they are not very quick about responding to those.

In Betracht gezogene Alternativen

Zendesk Suite

Warum Document360 gewählt wurde

The old platform was no longer maintained and its interface was unattractive and difficult to use.

Gründe für den Wechsel zu Document360

It was easier to use, had more of the features that we wanted, and offered a more attractive price.

Vorteile

I am happy to work with the whole package Document360 offers. It is not only the simplicity when creating and organizing articles but also the storing of images and videos one use in them.
Also the checking and contributing among a writing team, is very easy to use. We contribute in the discussions about things related to a specific article. And is very practical to check the written article already in the "View site" option, meaning exactly what our customers will find.

Nachteile

Sometimes, but only sometimes the applications hangs, and it is necessary to close it and open it again. This is not really a problem because and I said, it happens time to time.

Vorteile

The main feature that pulled us over the line was the multilanguage support. Doc360 makes it very easy to setup a knowledge base in multiple languages and their auto translation feature is awesome to quikly provide translations of articles.The second feature we recently started using is the "mixed access knowledge base" setup, this allows us the maintain an open KB for our normal user and we have a second version for early access/ test user who need to loggin to get access to our manuals etc.

Nachteile

Overal the package is very consistent and nice, if I had to choose one thing to improve it would be that once the original article has been adjusted that you get a notification that all other language articles need an update and that you can just add/translate to adjusted part. (We can always hope/whish :) )

Vorteile

These features are most impactful; 1. Ease of use; 2. Translation; 3. Workflows; 4. Version control; 5. Categorization; 6. Content reuse; 7. Help widget; 8. Technical support; 9. Cost; 10. File base management for PDFs, Word docs, video tutorials, etc.
Also, seamless integration with our software.

Nachteile

We discovered an API security key issue with the Knowlege Base Assistant, but the issue we had is being resolved.

In Betracht gezogene Alternativen

Confluence

Gründe für den Wechsel zu Document360

: 1. Ease of use; 2. Translation; 3. Workflows; 4. Version control; 5. Categorization; 6. Content reuse; 7. Help widget; 8. Technical support; 9. Cost; 10. File base management for PDFs, Word docs, video tutorials, etc.

Vorteile

Ease to use. Customer support is great in making sure issues are addressed and customer relations keep me updated with any updated features coming to the platform. Ability to present our material to a vast amount of readers quickly.

Nachteile

At the moment projects are divided between public and private though there seems to be something on the roadmap to have it part of one project. Sometimes a formatted word document doesn't keep its format when uploading through the WYSIWYG editor such as bullet points become numbered lists but a quick review and button changes that.

Vorteile

Document360 made it easy to set up and maintain our private knowledge base. They have most of the features we expected from a SaaS knowledgebase platform and the pricing is very reasonable. It was very important to us to keep our documentation private (available only our SaaS portal users) without having to pay for a license for every reader, and Document360 fit the bill.

Nachteile

This is SaaS so you're doing everything via a browser, and the admin interface can be slow sometimes, and has a few annoying quirks. This has improved even since I first started using it, but it's not perfect. There are also a few key things I wish I could do via their REST API that are not available yet. Fortunately the Document360 team do actively engage with their customers' feature requests and they maitain an up-to-date customer-facing product development pipeline, so you can see what features and improvements are coming.