BILL Spend & Expense (Formerly Divvy)

Vorteile

Because it is so user-friendly, this program has completely changed the way we track our expenditures and enter our data. Because each employee may now input their receipts, it has saved our accounting department many hours of labor each month. Divvy is a fantastic service. It's simple to pick up. I was worried I'd be disoriented, but a quick scan of the area turns up everything I need.

Nachteile

ACH transactions are taking too long to process. We'd want to be able to send PayPal monies straight to Divvy for payments. It is not possible to map QBO tags for transactional line items at this time. Improvements are constantly needed, just as with any other piece of software. Divvy is always striving to improve the procedure.

Vorteile

I love the transparency and opportunity to have a real time look into your company's spending and the ability to code and sync directly into QuickBooks.

Nachteile

The least robust features are reimbursements and account mappings. It is frustrating to take many steps to unmap and map custom fields. Make it in the same place at least.

In Betracht gezogene Alternativen

Warum BILL Spend & Expense (Formerly Divvy) gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu BILL Spend & Expense (Formerly Divvy)

Vorteile

My ability to get a high volume of rewards for spending on business expenses through our non-profit.

Nachteile

1) Customer service - they are not good at all. They are difficult to contact and when you do get in touch with them they don't have enough familiarity with their own product to be helpful
2) Software - creating budgets and getting cards to people is pretty simple but in the past 30-60 days the software has started to manifest some bugs. Budgets show up with a $0 balance. Users can't access budgets they clearly have access to from an administrator. Some budgets don't show up at all. Scrolling through transactions and entire weeks of transactions will disappear until you log out of the tool and log back in (I have screen recordings). The list goes on. This wasn't an issue until the last 30 days.
3) Poor resolution - I've called them to discuss this and was told that there was in fact a SW bug they were working on. I explained more of the situation so they escalated the ticket and told me a supervisor would return my call. I even scheduled it because I have meetings back to back most days. Not only did they not call me back later that day during the window agreed on, but it has now been two additional days and nobody has emailed, called, reached out, etc. Our organization has spend hundreds of thousands of dollars via bill.com's spend and expense platform over the past three years. This level of follow-up and support is unacceptable.

Vorteile

Bill's software is fine. It can be confusing when switching between all the sites, but overall it does what you would expect. One exception: their fraud protection algorithm is worse than your average credit union’s. So you should only use Bill if you are sure you will never lose a credit card, never have one stolen, or never use your cards. ;)

Nachteile

Bill's customer service is simply an abomination. They are impossible to contact, rude when you finally do, and literally illegal when they act. On top of this, the software is just not actually that great. We often hit hiccups with budgets not refilling, cards not working, frozen cards that cannot be unfrozen, and so on and so on. Their fraud protection is also abysmal. Your cards will basically never be shut off even if they are maxed out on repeat purchases at the apple store. Whereas any other card service would put a hold on the card and reach out to you for verification, Bill just lets it ride. Given that a typical company might have many cards in many places at once, this is particularly problematic. Overall, please avoid their services.

Vorteile

What I like most about bill formerly divvie, would be how easy it is to upload photos of receipts from day to.Day expenses you keep track of expenses with a budget. I am able to get through the month knowing what i've spent and not going over budget

Nachteile

Sometimes I have a hard time with logging in with the app. The software could use an update. I'm not always able to log in.So I have to use the website through google

Vorteile

I liked the idea of using the app and making expense re-imbursements easier for the employees.

Nachteile

Unfortunately, the execution has been a nightmare! People cannot log in, the managers cannot see the details of what the expense is for. Employees have to wait over 2 weeks to get their money. There are not enough approval levels for our company policies. And don't even get me started on the customer service! Half the time they cannot even understand English. Even if they understand what you are saying, they have no idea how to fix it!

In Betracht gezogene Alternativen

Gründe für den Wechsel zu BILL Spend & Expense (Formerly Divvy)

Vorteile

As someone who uses a Divvy card frequently it is very user friendly. Once a purchase has been made you are notified right away and can provide all information needed.

Nachteile

The app can sometimes have glitches, which delays the time of submittkng receipts and info.

Vorteile

BILL spend & expense provides real time tracking and automates expense management for employees. It seamlessly integrates with ERPS like Netsuite.

Nachteile

BILL spend and expense has limited international currency support and credit card limits.

Vorteile

The app is easy to use and it automatically categorizes expenses.

Nachteile

Customer service is not the greatest. That is really my only issue.

Vorteile

BILL has been so easy to use and makes keeping track of receipts and budget very easy

Nachteile

Sometimes I have a hard time logging into my app but that was maybe twice

Vorteile

Everything, especially the ease of use..and the ease in inviting your team to payroll.

Nachteile

Nothing, everything was good...wish I knew about this product before now

Vorteile

Integrated credit card management and the ability to have virtual credit cards.

Nachteile

Being able to email/forward an email receipt is very handy, however it doesn't always work. Sometimes I do receive back to back messages, one saying it was rejected followed by one that says it was accepted.

Vorteile

The ability to take photos of receipts in the app and the map feature for mileage reimbursement

Nachteile

During the initial setup I remember having issues with my work email account not syncing w/ the Divvy app so I couldn't log in, but that could have been use error

Vorteile

The ease of querying past credit card transactions and invoices is impressive. The ability to save invoices and mark how they were paid is crucial to being paperless and works great in Divvy.

Nachteile

I haven't found a good way of showing that budget owners have approved expenses.

Vorteile

Divvy was easy to set up and is easy for our whole staff to use. Our previous expense management was done more manually, was time consuming, harder for staff to use, and an all around pain. Divvy alleviated all those problems!

Nachteile

The only thing I dislike is not being able to sync reimbursements in QB online the same way credit card expenses can be synced. It's definitely not a deal breaker, but more time consuming for sure to have to download the reimbursements, format the csv and upload in QB, vs just hitting "sync" like you can do with the credit card expenses.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu BILL Spend & Expense (Formerly Divvy)

Vorteile

Divvy has made significant difference with reconciling credit card expenses and reducing indirect time for staff. It is easy for staff to upload receipts through out the month and allows for better tracking of expenses. The app is super easy and provides alerts to remind you to upload your receipt following a purchase.

Nachteile

Sometimes the card is perceived as a prepaid card at some businesses.

Vorteile

Divvy is great for tracking expenses and allows for employees to have their own card for purchases.

Nachteile

The worst part of Divvy is the approval process. It's not user friendly and doesn't make much sense. It can be a nightmare for companies that are audited.

Vorteile

It allows the creation of budgets. We can create budgets and give anyone access to a budget or not. Giving us the flexibility to give everyone a card and issuing funds on an as needed basis. Divvy also is constantly looking for ways to improve the product and make it better, for instance the dashboard of how many transactions need to be approved or completed.

Nachteile

It is hard to think of any, one thing I would like the ability to do would be to drag an email into the receipt box as a number of receipts are not attachments or pdfs. Watch they will upgrade the system to do this in the next release.I did think of one...card holders sometimes have been denied transactions when they have funds on their cards and or budgets. This has been very inconvenient for those traveling.

Vorteile

We love the credit card feature. The ease of use is the best we've experienced.

Nachteile

There is really nothing I don't like. I wish sales tax was automatically sectioned out of expenses but that is a minor problem. Splitting works fine.

Vorteile

App is very easy to use - almost no instruction needed - intuitive!

Nachteile

Lack of integration of reimbursements - expenses not charged to the card - with our accounting software makes the last 10-15% of our transactions more difficult than before.

Vorteile

We love divvy and are so glad we incorporated it into our company this year. It has saved executives and a employees hours on expense reporting. It has helped us start planning budgeting. Also the requesting and approving of funds is so easy. I have and will continue to recommend Divvy to others!

Nachteile

The only negative is the delay on the pre loading for ACH is super long.

Vorteile

Divvy has made it seamless and easy to manage funds for our tours. Lots of moving parts, very little time spent. Automatically categorize expenses that sweep into QBO. Makes end of month easy as pie. Currently 600 users and love it!

Nachteile

Occasional declines for software errors and no way to schedule fund drops

Vorteile

We are so pleased with this software. The Quickbooks Desktop integration is key and the ability to add as many vendor cards as we need has made reconciling a breeze. The ability to approve funds request instantly is also a huge feature for us.

Nachteile

I did run into an issue where if we split a transaction to categorize it under different expense accounts when the transaction is synced it splits into two separate entries. This does not work for us so we no longer use the split feature. The work around we currently use is to enter notes about splitting the transaction then we edit it in quickbooks after we sync the transaction.

Vorteile

Divvy is so easy to use and works perfectly to manage multiple budgets, split expenses, and tie it all together. We love it for the vendor cards that we can issue to users in the org and for tracking our teams monthly expenses. So easy.

Nachteile

There isn't much that I don't like! It's maybe confusing trying to request money if you are new to the system, but once you're trained, I think it's a great tool

Vorteile

The transition to the Divvy corporate card platform was seamless. Staff were able to get started using their cards and coding/attaching receipts with minimal training. I hear positive reviews from staff on the ease of use and that translates to high policy compliance rates. Th interest in Divvy to continually improve and expand the product is amazing. I mentioned a need we have and a few weeks later I am talking to a development team on how this should work.

Nachteile

The conversion to a budget owner set up for corporate cards was new to us and did take some time working out how this would work in our environment. But once we had it set- it is working wonderfully for us. We are getting ready to test mileage reimbursement which open the platform up to a larger group of staff.

Vorteile

The thing we loved the most is how easy and amazing the platform in general is. We also absolutely love the mobile receipt feature. We hated keeping track of receipts.

Nachteile

Honestly, nothing at this moment. We really love the product.

Vorteile

I love using this app so I can purchase what I need and record everything. I also love that I can see how much money is left in each budget so I always know how much money there is left. If I forgot to upload a receipt, I immediately get a notification from Divvi to remember to upload the receipt. It is also very easy to request more money in a budget if needed!

Nachteile

You must check while budget you have selected BEFORE going and purchasing something.

Vorteile

I like that it makes accounting easy and offers best features for expense management and reporting

Nachteile

With BILL Spend & Expense, I have experienced no issues

Vorteile

This product has a lot of really deep integrations for accounting software and the app is very good

Nachteile

its not a credit card and the billing practices prior to bill.com taking over were questionable at best. it does take a lot of work to setup all the integrations and workflows.

Vorteile

Ability to switch compatable accounts, at ease.

Nachteile

Haven't came across any yet, the program is eqsy to use.

Vorteile

The website and app are well-designed and easy to navigate. The site is fast and I am able perform tasks without many slow-downs.

Nachteile

Issues popped up occasionally with my users not being able to login due to a Date of Birth entry problem. Some physical cards were not delivered properly.

Vorteile

What I liked the most about this application is the ease and convenience it offers when it comes to managing business expenses. Using his credit card and intuitive software, he was able to automate the entire process of expense reporting, budgeting, and reimbursement. I no longer have to deal with mountains of receipts and endless spreadsheets, now everything is automatically recorded and organized.

Nachteile

Although in general I loved the experience with this platform, there is one aspect that could be improved. Sometimes I have experienced some technical difficulties with the software, such as platform errors or delays in loading information. Although these problems are not frequent and the support team has always been attentive and quick to solve any problem.

Vorteile

Very aesthetically pleasing, very user-friendly. I’ve helped implement Divvy within small companies of young people and large corporations with people significantly older; easy to use, easy to put together.

Nachteile

If you miss a payment…you’re on a rough road to get deactivated

Vorteile

I like that there is an app, that I can attach receipts, that I can see what I've spent, that I can refer back to spending easily, and that I can pull my bills for review.

Nachteile

I didn't know that your points that you earn are lost at a point in time if you don't use your card as often. I lost all of my points without notice.

Vorteile

Es un programa sencillo y de gran utilidad

Nachteile

Tal vez información de cómo usar para principiantes

Vorteile

I love that we now have credit cards instead of a bunch of debit cards. I like the app a lot. My employees and I get a notification immediately on our phone to upload receipts, categorize the expense, and write any notes. I also love that I have control over how much money each of my employees have access to. I can easily take away and add more.

Nachteile

I have had a few cons. 1) I am supposed to get a reminder email every Monday morning with a "to-do" list. I have gotten it about 50% of the time due to bugs in the system. The same goes for my employees. 2) I would love to not be able to approve my own transactions. 3) On the transactions page, place where you add filters seems not as well organized as I would like. I would love to be able to personally edit the order of the filters. I am constantly scrolling to the bottom.

Vorteile

We rolled out Divvy in June of 2022. Every employee has a Divvy account for reimbursements; about 20% of our employees also have corporate credit cards. This is what works:- Easy to set up custom fields to correspond to our accounting system for expense coding and tracking- Budgets set up by functional team so managers are approving their direct reports transactions- Easy to adjust teams/budgets on the fly- App always works and employees can code charges and upload receipts seconds after a charge is made- Easy to administer; add employees, cancel cards or charges, delete employees, adjust budgets, add accounts. The system is simple to navigate and intuitive.

Nachteile

Some drawbacks to Divvy - - No notification alerting you that a budget is getting close to its monthly spend limit- Employees need lots of education on how budgets work; they need to request funds BEFORE spending- Reimbursement tab needs to be more obvious. Managers don't check and can have employee requests languishing there for weeks- Reimbursements don't hit employee accounts for days after the funds have already been withdrawn from the company account

Vorteile

I really like how easy to use the web app and mobile app are and how quickly I can create a new budget with a set amount of funds, as well as a new card (either virtual or physical). The software and hardware cohesion is unmatched and I love how easy it is. The best part is that once I set it up, I don't have to mess with it very often. I just know that they'll keep all my budgets and funds the way I set it up.

Nachteile

I wish there was a feature to automatically categorize (for my taxes) based on merchant. Right now, you can set up automatic categorization based on budgets, but sometimes I'll use one budget for multiple vendors. Other than that, I really have no complaints.

Vorteile

ease of use, ability to assign funds fast and instantly (on the road even on my app). 100% card integration

Nachteile

approval workflows aren't greatno ability to send push notifications for "needs approval" why on earth is that not fixed?automated push notification on phone should be every 48 - 72 hours. (concur does this).once a week emails are spotty (dont actually send) and most of my managers have no idea they have something to approve. 1st round with production implementation specialist was lazy, non-responsive, "Goal of 24 hour response time" was a pathetic goal and was more like 2-3-4 days. by that time the context of the email was misunderstood and issues had to be repeated, repeated, repeated, new customer manager seems a lot better and Salesman Michael Gleason was always great.

Vorteile

I love that Divvy is not only free, but that it also allows you to manage expenses companywide we have about seven spenders in our small business and using Divvy allows us to assign budgets issue funds to particular employees and allow them to make purchases as needed. it also streamline to the bookkeeping process because all of the transactions are already categorized and require receipt upload it is absolutely fantastic.

Nachteile

It’s hard to think of anything I don’t like about the software because I love it so much the only negative I can think of is that setting it up to integrate well with your books can’t take a bit of time however, their team walks you through the entire process from beginning to end, which makes the process a lot easier.

In Betracht gezogene Alternativen

Warum BILL Spend & Expense (Formerly Divvy) gewählt wurde

Gründe für den Wechsel zu BILL Spend & Expense (Formerly Divvy)

Vorteile

Divvy gave us the ability to allow employees to pay for expenses with company funds as opposed to having to use their own funds and wait to be reimbursed.
Divvy gives us the ability to manage requests "on the go".
Divvy integrates with Quickbooks which is super helpful.
Divvy rewards program fits our organization much better than previous rewards programs. It allows for multiple options and depending on what we have going on at the time, we utilize the various options given. Sometimes we take a statement credit, other times we use it for unexpected travel and yet sometimes, we find it most advantageous to receive a check that we can use for things like purchasing equipment that is needed we didn't budget for in a particular fiscal year.

Nachteile

It still has some quirks that need worked out. From what we understand, it is a fairly new software. When syncing with Quickbooks, it doesn't always seem to work correctly. We have had instances where receipts disappeared that were uploaded to the mobile app. It isn't quite as intuitive as other software in our opinion. The user interface could be improved. When you go back in to update a transaction after it has been synced, you have to remember to resync it. The problem with this is that there is nothing that prompts you to do so.
Overall though, we would still recommend this software.

In Betracht gezogene Alternativen

Vorteile

1) Dashboard for all transactions - allows us to work on what needs completed and then publish to QBO.
2) Automatic notifications - allows us to request receipts and categorization from cardholders in seconds.
3) Virtual cards - allows us to automate transaction entry, manage overspend with our vendors, and minimize and mitigate fraud with our expenses. If a card gets compromised we turn off that one virtual card and then create a new one within seconds.

Nachteile

There aren't many features built yet for Accounting Firms to manage their list of clients.
There isn't good features like Ramp & Brex to text the categorization details, notes, and receipts on the transactions.

Vorteile

I first learned about Divvy via the daily business newsletter, Morning Brew. I was in disbelief that the product was totally free, so I scheduled a demo call. As it turns out, Divvy really is TOTALLY free. The app is incredibly user friendly and switching/updating budgets is surprisingly easy. But while the app interface is nice, the push notifications are wonderfully helpful, and Divvy travel has us saying bye-bye to Expedia, the REAL value our agency has found in using Divvy is the virtual card feature. As the Director of Marketing Strategy at a small Marketing Technology Agency, I manage a team of people who run a plethora of digital ads campaigns for numerous clients in any given month. Divvy's virtual card feature allows us to manage media buys on behalf of our clients without needing to open 100+ credit cards (or require the client to use their card). So, we're able to manage our clients' monthly spend and charge them a small admin fee (for putting the spend on our cards) without incurring ANY credit card fees.

Nachteile

Honestly, there are really only two things I dislike about Divvy:

1. That there isn't a Divvy for PERSONAL spending (I've been Googling looking for something like this for the past few weeks now...nothing seems to exist!)

2. The saving a receipt feature/adding notes feature is a little spotty at times. I find that I often need to go back into a purchase and re-upload the photo of the receipt/re-type my note. Hopefully this is a bug that gets worked out with the next app update.

Vorteile

Ease of use, customer service, customizability, constant improvements to the system and its capabilities

Nachteile

Slow loading of transaction data on the website, could use more robust pre-approval process including more than one approver of an expense before a funds transfer, & our physical card orders get lost/never delivered about 50% of the time

Vorteile

Divvy is a very innovative product that allows for you to have an all in one product. They not only issue the card, but they provide the expense management. With their help, we have been able to bring all expense coding inside Accounting to allow for our teammates in the field to just submit a receipt and a business purpose and move on.

Nachteile

The reimbursement and reporting side could use some work. Divvy does not charge for reimbursements and does not make money for that part of the product, so I understand that it is not their priority, however to make a better product they would puts some resources there.

In Betracht gezogene Alternativen

Warum BILL Spend & Expense (Formerly Divvy) gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu BILL Spend & Expense (Formerly Divvy)

Vorteile

Can't say anything here because I didn't even have an ability to experience the software.

Nachteile

The big one - support, from the start of application to installing the integration with Net Suite. Very slow to address the issues, team seemed very low on knowledge of the product and processes.The application process - limited to US only. If you want to apply for it and you are not in US DO NOT EVEN THINK about applying for it, the verification process was tedious and frustrating.

Vorteile

- The virtual cards are BRILLIANT (1 of only 2 reasons I stay)
- The ease of classifications of transactions and how customizable they are, this a great thing for my accounting team! (2 of only 2 reasons I stay)
- The cards look nice
- Their customer service is responsive (They will not call you unless you are a new customer trying to get an account so do know that. There is no phone support after being a customer.)

Nachteile

- The app is getting better, but still has very very limited features.
- The bill pay feature; run as fast as you can from this. I have a vendor that still has not been paid and I approved and funded the transaction over a month ago. Divvy has made this a manual process and they actually call ever vendor you add into the platform. They can’t call me for support - but sure will call my vendors. Every vendor I have tried this with has complained about how rude the people are who call and the turn around time is horrific. Stop calling my vendors - learn to do this via email or text like every other institute.
- Changing of banks - don’t do it. I am 5 days into this process with this very small task and it is still not complete. Again all manual. You call and request them to change your bank, they email you a form to fill out. Then you wait until they decide to email you a sign now document to fill out. Then you wait again. I have no idea what I am waiting for at this point. No follow up and nothing proactive unless you complain. Archaic. I have switched over every other service in a few clicks of a button - why can’t you all figure it out?
- Rewards - forget them. You can’t use them until you have been with the platform for a year. (No one tells you this when you sign up) and their prices are always more expensive then a simple google search. Plus they charge you a service fee every time you use the points on travel.

Vorteile

Ease of issuing virtual cards, burner cards and new card to new employees. Also, offboarding credit cards is very simple. The UI is simple and intuitive, and makes managing credit card spend simple.

Nachteile

Don't use expense reimbursement software. Don't use the integration with accounting software, but it has a great export.

Vorteile

Divvy is a fantastic solution. We have been using it for 4 years and it not only saves our travelers and admin team time each month, but we feel it saves us from unnecessary spend each month. We are heavy users of Divvy with over 40 active users. We also manage all of our business software subscriptions via the virtual card solution that Divvy offers. This provides us greater visibility into spend and keeps it organized in one place. It also prevents fraud when using the virtual card solution. And come month end we easily integrate Divvy activity into our financial close in a matter of minutes. I highly recommend Divvy for companies of all sizes. It is truly a transformational expenses/card management solution that is light years ahead of the way it use to be done.

Nachteile

I've been pushing for a global solution with multi-entities so we can roll out to our UK and Canadian teams. No solution offers that at this time but hoping Divvy is the first as we would likely use it.

Vorteile

Divvy is an incredibly useful platform that makes managing your company spend an absolute breeze. It is so easy to use too! Everyone in our company uses Divvy, and it requires very minimal training. You have tons of capabilities as an administrator to put controls in place and to monitor all of your company's spending habits at a glance. The reporting and filter options are fantastic! Don't know where we'd be without Divvy!

Nachteile

There truly is not that much to dislike about Divvy; however, if I did have to say one thing, it would be that I've encountered (a handful of times) moments where the mobile app or browser app has been unresponsive or hasn't been performing as you would expect it to. Divvy is constantly working on its apps, though, so this never stays around for long.