Dynamics 365 – Bewertungsseite 2

Vorteile

Dynamics 365 has improved so much over the past 6 years I have been using it for NFP clients. The integrations with other products is getting better and the natural integrations with Microsoft products is fantastic. The whole Power Platform is really good now and Microsoft are constanting making things better and easier to use and configure. I love the low/no code as I am not a programmer but I have studied and learnt enough to be good at configuring Dynamics for my clients.

Nachteile

The licensing and the fact they stopped the not for profit grants for 5 free licenses. It is still reasonably priced, but for a NFP every cent counts.

In Betracht gezogene Alternativen

Zoho CRM

Gründe für den Wechsel zu Dynamics 365

Low cost for not for profits and the integration with other Microsoft products already used

Vorteile

As a non-profit, we find the flexibility to develop a number of different applications and processes to manage multiple revenue streams, track donor, supporter and customer data, giving us a genuine 360 view of those we engage with.

Nachteile

The capability that allows us to adapt and develop solutions, brings with it a complexity that needs a lot of configuration and development. We needed Microsoft partners to get us to where we needed to be.

In Betracht gezogene Alternativen

Salesforce Platform

Gründe für den Wechsel zu Dynamics 365

Committed Microsoft organisation made it the default choice, and the number of partners supporting product development in the non-profit sector

Vorteile

Écosystème Microsoft : La compatibilité avec d'autres produits Microsoft (Office 365, Azure, etc.) facilite le travail en combinant plusieurs outils dans un environnement cohérent.

Nachteile

En utilisant Dynamics 365, j'ai trouvé qu'il y a plusieurs aspects qui peuvent être frustrants. Tout d'abord, la complexité du produit m'a obligé à suivre une formation initiale pour vraiment comprendre comment tout fonctionne, J'ai également constaté que la performance du système dépend beaucoup de la qualité de ma connexion Internet.

Vorteile

Some improvements made in 2023 have made Dynamics much better than it was before for setting up screen views, arranging and filtering columns, and improved search options.

Nachteile

1) The cost of marketing is very high compared to other email marketing services
reporting can be complex, for example including fields from the associated account file is difficult or impossible when modifying the contact record search.

Vorteile

The ability to customize and configure Dynamics 365 to meet specific business needs is one of the big plus points. This includes adjustments to workflows, forms, reports and dashboards

Nachteile

For smaller companies or those without previous experience with CRM/ERP platforms, the initial complexity of implementation and configuration can be challenging.

Vorteile

The future of this product is incredibly bright, and the cost of entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

I have used this software for over 7 years and have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps, the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor, namely Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and other competitors also do not have anything like Azure. Having all of your business applications under such an umbrella is incredibly powerful.

Using Dynamics 365 has completely transformed our billing and invoicing operations. For a small entrepreneur, managing finances is paramount, and this software has simplified everything. Its packages are designed in a way that allows customers to easily customize details like the logo without losing their personal touch, ensuring uniformity throughout the organization, including on documents such as letterheads.

Generating invoices electronically or manually, and tracking what has been paid against what is owed, has never been easier since this system handles everything. For instance, it has been crucial because we used to spend too much time going through many paper records trying to find out who owes what. Now, everything happens with just a click.

Microsoft Dynamics 365 is an extraordinary tool to use. I recommend it to all prospective users. It has great and brilliant features, is efficient, and its capabilities are impressive. This software has given us numerous new capabilities, such as:

- Upgrading dynamic processes
- Improving business process results
- Driving innovation
- Enhancing business process agility
- Improving customer relations/service
- Driving revenue growth
- Cost management
- Improving supplier or partner relationships
- Creating internal/operational efficiencies
- Reducing time to market

Microsoft Dynamics 365 is an incredible tool for scheduling and creating effective workflows. It allows us to manage our staff professionally. The reliability of Microsoft Dynamics 365 is something I greatly appreciate. It has been easy to use and customize.

Nachteile

I have had less than ideal interactions with support. Mostly they are positive, but often they do not know enough about the product and ask for information I already provided in detail upon initial case submission. That being said, this product is innovating and improving so much that it is unrealistic to expect all support staff to be 100% on top of their game. They should be, but realistically, you will encounter intermediaries before reaching someone who can actually help. This isn't really a Dynamics issue, but you will need to rely on support if you go with an online installation.

Understanding all the finer points of this software is tough—it gets difficult soon after you start using it. The financial tools bundled with Dynamics 365 are crucial for management, even if we don’t fully understand them yet. However, it’s still a tough nut to crack, and setting up the software takes a lot of precious time.

Despite this, I am impressed by Microsoft Dynamics 365. It is a brilliant program with impressive reliability. It makes field management of our staff smooth and effective, and managing customer relationships is simple. Microsoft Dynamics 365 is a quality software to use, with quality features. We won't change a thing, and the promptness of the vendor's responses makes things even better.

Vorteile

Built-In Analytics helps us to make more informed and data driven decisions

Nachteile

Its a little more expensive and compicated than other but still has lots of benefits over other software

Vorteile

My team is starting to use Teams and OneDrive more and I love that you can connect from anywhere and have access to all your documents. The team feature is also really nice because we can keep each department's documents separate but also have the ability to share with other departments. And you can control who has editing privileges. You also can see your version history which is really nice in case you need to go back to a previous version of a document.

Nachteile

There's not really much I dislike about Dynamics 365. If I had to choose, I'd say that I wish when you add an appointment to someone's calendar as a delegate that it would notify the person.

Vorteile

Love the fact i could create share and view documents from other employees in different states or remote workers.

Nachteile

Sometimes challenging when 2 or more people are working to make changes to the same document or PowerPoint and getting it to look right.

Vorteile

My review is for Microsoft products, in general - not specifically "Dynamic 365". I am not very tech-savvy, so when I first started developing my Business Plan, I utilized the Operating System already installed on my laptop, which was Microsoft. As I was/am working alone, I discovered that my lack of tech-knowledge/skills had caused my personal laptop to crash/inadvertently downloaded malware. After the 3rd time that a patient/helpful friend "rescued" my laptop, he informed me he would be installing Linux as my Ops. This was/will continue to be a learning process, but the fact Linux keeps my files/system secure has made a believer out of me. I now advocate for Linux/Firefox/Mozilla/Google - they work well together, and they are operated primarily as non-profits (except Google, obviously). More importantly, NONE of their "updates" have EVER caused my laptop to "crash" or download corrupted malware files.

Nachteile

In order to make developing my business website easier on myself, I recently purchased a second laptop w/Microsoft as the Ops. However, I soon realized that Microsoft's "auto-updates" were continuously converting/moving my Google files onto Edge/Onedrive/Microsoft apps. I wasted hours of time "undoing" their "updates", and finally I took the device to my locally-owned computer repair shop. After explaining my frustrations, they immediately understood what I was referring to, and installed "Microsoft Stop" on my device - so far, so good...

Vorteile

Est un logiciel très puissant et professionnel pour la gestion de projets, et le marketing on peut ajouter des fonctionnalités spécifiques super outils.

Nachteile

Dynamics 365 n'est pas facile dans la navigation des fonctionnalités et le coût est élevé.

Vorteile

Dynamics 365 has helped to get the most out of business in one place. I love the fact that it ties together CRM, ERP and other functions in one integrated solution so I have a 360-degree view of my business. This provides valuable AI-powered insights and automation capabilities for process optimization and decision-making.

Nachteile

The scale and scope of Dynamics 365 can be overwhelming at first when navigating and configuring. Taking advantage of this platform and customizing right way might need dedicated resources and skills.

Vorteile

Dynamics 365 is built on Microsoft's trusted and secure Azure cloud platform, providing robust security features and compliance certifications to protect sensitive business data and ensure regulatory compliance.

Nachteile

Storing sensitive business data in the cloud may raise concerns about data security and privacy. Organizations need to ensure that appropriate measures are in place to protect their data and comply with relevant regulations and standards.

Vorteile

Permite la adaptación y personalización de modelos de datos para satisfacer las necesidades específicas de cada organización, proporcionando flexibilidad en la gestión de información.

Nachteile

La complejidad de la plataforma puede generar una curva de aprendizaje significativa para los usuarios, lo que podría requerir tiempo y recursos adicionales para la capacitación.

Vorteile

Dynamics 365 serves as an invaluable educational tool by providing students with hands-on experience, fostering collaboration, promoting critical thinking, and preparing them for the demands of the modern workplace.

Nachteile

Dynamics 365 can be overwhelming for students who are new to the platform or lack prior experience with enterprise software. Its extensive features and customization options may require additional time and effort for students to fully grasp and utilize effectively. Therefore, there might be a learning curve associated with getting comfortable with the platform.

Vorteile

1.The seamless collaboration which enables real-time collaboration on documents, spread sheets and presentation.
2. Cloud based flexibility helping me access my files from anywhere with an internet connection.
3.Flexible subscription plans

Nachteile

1. Users may require a great deal of training to fully utilize all features and functionalities of Microsoft 365.

Vorteile

Dynamics 356 pros are
its a tool that carters for business
Marketing
Accounting

Nachteile

in Accounting the costing part is less focused

Vorteile

Dynamics 365 offers comprehensive functionality, integrating CRM and ERP capabilities seamlessly. Its scalability allows businesses to start with what they need and expand as they grow. The platform's flexibility and customization options enable tailored solutions, while its integration with Microsoft tools enhances productivity and data management.

Nachteile

One potential downside of Dynamics 365 is its complexity, which can require significant training and expertise to fully utilize. Additionally, the cost of implementation and maintenance can be high for small businesses. Some users may also find the user interface less intuitive compared to other CRM systems.

Vorteile

What I appreciate most about Dynamics 365 is its versatility and integration capabilities. It seamlessly combines CRM and ERP functionalities, allowing businesses to streamline processes across departments. The customizable features and user-friendly interface make it adaptable to various business needs, empowering organizations to optimize operations and drive growth effectively.

Nachteile

One aspect that could be improved in Dynamics 365 is the complexity of customization for users without technical expertise. While it offers extensive customization options, navigating these features can be challenging for beginners. Simplifying the customization process or providing more user-friendly guides could enhance the platform's accessibility and usability.

Vorteile

Microsoft offers an excellent programme called Dynamics 365 to help you manage your business. Being a member of Microsoft is really beneficial since it gets more integrated with other MS Office applications

Nachteile

When they have to wait for a live representative, some consumers become disinterested in the product; worse, it's their only choice. I didn't prioritise this because I don't fit the description.

In Betracht gezogene Alternativen

Zoho CRM

Gründe für den Wechsel zu Dynamics 365

Not all of the features operate as promised. For more than eight months, we have been having trouble getting certain process rules and associated alerts to function correctly.

Vorteile

Very easy to customize for a businesses needs.

Nachteile

The version we were using was a bit archaic and did not allow the employee to view their employee details in the system.

Vorteile

I appreciate Dynamics 365's seamless integration across various business functions like sales, marketing, customer service, and finance. Its cloud-based nature ensures accessibility from anywhere, fostering collaboration and efficiency. The customizable dashboards and robust reporting tools provide valuable insights, facilitating data-driven decision-making for improved performance and growth.

Nachteile

While Dynamics 365 offers extensive features, its complexity can be overwhelming for new users. The initial learning curve for customization and configuration might require significant time and resources. Additionally, some users may find the licensing costs and add-on expenses to be on the higher side, impacting budget considerations for smaller businesses.

Vorteile

Dynamics 365 is suitable for large organizations. Its integration with other Microsoft products is excellent. Once adapted to the system, it becomes very convenient and time-efficient.

Nachteile

It can be cumbersome due to the need for specific settings. For small groups, the cost may be burdensome.

Vorteile

Automatização de processos, garante que os processos sejam seguidos consistentemente.

Nachteile

A interface seria mais convidativa e intuitiva.

In Betracht gezogene Alternativen

SAP Concur

Gründe für den Wechsel zu Dynamics 365

Ouvi falar pelo meu colega e optei em experimentar, gostei.

Vorteile

Simpler and more user-friendly than SAP on front and back ends.

Nachteile

The customer service gets a little impersonal and feels like a run-around at times.

In Betracht gezogene Alternativen

SAP S/4HANA Cloud und SAP Customer Experience

Gründe für den Wechsel zu Dynamics 365

It was in addition to. We have many softwares we use in tandem with each other to bring the most effective, streamlined, and memorable client experience possible.

Vorteile

1.Dynamics 365 include its seamless integration with other Microsoft products, such as Office 365, PowerApps, Power BI, which enhances overall productivity and collaboration within organizations.
2.The cloud-based integration of Dynamics 365 allows for easy access from anywhere, promoting remote work flexibility.
3.The user-friendly interface and robust analytics capabilities enhance its reachability for the Professionals and organizations for the streamline operations and improve efficiency.

Nachteile

1.The complexity of implementation and customization, which can be challenging for organizations without ample IT support or expertise.
2.The cost of licensing and additional modules can be a concern for smaller businesses organizations.

Vorteile

- Dashboard customization, great CRM and ERP software that can be optimized and configured regardless of the size of your organization.
- Available on mobile for a quick view on the go

Nachteile

- Sometimes a bit laggy, freezing when searching a database and needs to be reloaded.
- Mobile app is good but limited.
- Requires opening a browser to access integrated services.

Vorteile

Easy to use and value of money. The startup organisation easily buy it.

Nachteile

Easy to use, 365 degree function. We can use dynamic 365 for overall activities of organisation

Vorteile

3 things: user interface (clear and intuitive), functionality (search, workflows etc.) and import/export capabilities.

Nachteile

Sometimes it just freezes and you might need to start your task anew.

Vorteile

What I liked about it was that it was very easy to customize. All you need to do is look for the "..." button, and nearly anything and everything can be changed.

Nachteile

The flow wasn't ideal, and you had to use Dynamics 365 Business Central to create quotes or invoices. Salesforce has everything all together in one system and is SO much easier. The dashboard was very average and was one of few things I couldn't customize.

Vorteile

Dynamics 365 has a lot of great features, but one of the standout aspects is its integration capabilities. It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration.

Nachteile

One of the challenges with Dynamics 365 can be its complexity, especially for new users. The extensive range of features and customization options can be overwhelming and may require a steep learning curve. Additionally, the cost can be a concern for smaller businesses, as the pricing can add up depending on the modules and add-ons you choose.

Vorteile

What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes. The platform’s user-friendly design, scalability, and ability to provide real-time data insights are highly valuable. Additionally, its integration with tools like Office 365 and Power BI makes it a powerful solution for improving productivity and collaboration.

Nachteile

The occasional complexity in setup and customization can be a slight drawback.

Vorteile

I don't like much about Dynamics 365. None that I can think of.

Nachteile

Very antiquated bank reconciliations and reporting. It is also very difficult to make corrections, not user-friendly at all. Every action takes at least 5 times longer with this software than with other software. This includes simply printing anything at all. When they make updates they don't ask the customers what improvements they would like that would help them.

Vorteile

What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of business needs.

Nachteile

What I like least about Dynamics 365 is its steep learning curve, high customization costs, and occasional performance issues with large data sets.

Vorteile

The powerful CRM execution has enabled management and access to customer history and needs for better understanding and data management.
And being specific about my activities; I would say improved work time with features such as "Task Lines" and "Project Clocks", it is easier to assign tasks, monitor progress and send reminders to teams.

Nachteile

- Sometimes there may be delays in updates and new features.
- Some compatibility issues with other systems and tools.

Vorteile

You can manage processes quickly thanks to quick and easy access.

Nachteile

The interface needs to be developed to be more usable.

Vorteile

The integration applications that comes with the tool is just awesome.

Nachteile

Everything has been good so far, no complaints.

Vorteile

- Lot of modules Finances, CRM, ERP' Operation, etc
- cloud solution
- Microsoft environnement
- AI features
- Robust solutions

Nachteile

Complex for new users
- really expensive
- Have to use Microsoft partner
- Complexity for customizing
- Limitation for offline access

Vorteile

It's user friendly attitude. I use daily.

Nachteile

Nothing as of now is which I least liked it.

Vorteile

Overall, Dynamics 365's integration, scalability, comprehensive functionality, customization options, analytics capabilities, and cloud-based deployment make it a preferred choice for businesses looking to streamline their operations and drive digital transformation.Providing a unified experience and enabling users to leverage familiar tools and workflows.

Nachteile

While Dynamics 365 is a powerful and versatile a wider range of organizations.Compatibility issues or limitations when trying to connect with external systems.

Vorteile

Powerful integration, customisable workflows, real-time insights, seamless collaboration, and robust task management enhance overall productivity and operational efficiency.

Nachteile

Initial complexity in setup and customisable

Vorteile

The ability to integrate it into multiple other programs as it allows us to use Microsoft to be able to communicate with multiple people

Nachteile

There's truly nothing negative about Dynamics 365 as Microsoft has put a lot of work into this

Vorteile

Variety of different programmes that help me complete my work tasks. Simplicity of use and brand knowledge.

Nachteile

Some of the solutions can be basic such as power point templates so I have to integrate with other systems.

Vorteile

The globalness of the solution backed by Microsoft with many updates

Nachteile

The solution is light and not customizable enough

Vorteile

It provides endless possibilities on working together with colleagues, from MS teams for interaction and chats, to SharePoint for repository purposes, and CRM for marketing and campaigns.

Nachteile

I would like it if MS teams had more options/functions in working together with colleagues more actively.

Vorteile

Dynamics 365 is a great tool, in-fact one of the best tool I’ve used for Customer Relation Management. The best part is its case system or external and internal cases and its integration to outlook emails.

Nachteile

It cannot be operated in 2 windows. Everything should be in one window. You cannot login to two windows at a time.

Vorteile

I liked the fact that it is a cloud-based solution, which allows for more dynamic accessibility.

Nachteile

Cost-wise, this would not be feasible for smaller businesses, especially with the ongoing subscription fees.

Vorteile

Comprehensive Modules. Project management Module.

Nachteile

HR Module need more customization to meet the requirements of ME countries regulations.

In Betracht gezogene Alternativen

NetSuite

Warum Dynamics 365 gewählt wurde

SAP was very complicated. Employees were not able to use SAP effectively.

Zuvor genutzte Software

SAP Business One

Gründe für den Wechsel zu Dynamics 365

More user-friendly. Cheaper than Oracle NetSuit with same functionalities

Vorteile

Dynamics 365 has valid and focused operational options, and this resolves all the business demands.
Dynamics 365 has a significant customer support players, and this resolves challenges that occur.

Nachteile

Dynamics 365 is timely, with no operational defect from the vendor.

Vorteile

Dynamics 365 stands out for its seamless integration of CRM and ERP, user-friendly interface, and AI-driven insights. Its scalability and customizability make it a powerful solution for businesses.

Nachteile

The cost of Dynamics 365 can be high for smaller businesses, and its complex setup process may require significant time and expertise. Occasional performance issues also affect user experience.