SurveySparrow – Bewertungsseite 2

Vorteile

SurveySparrow allows us to create most interactive and conversational surveys. The surveys created using SurveySparrow will get more responses from targetted participants. This platform has several types of templates in it which are used to create surveys instantly.

Nachteile

SurveySparrow platform has some best features than other survey builders but they are only available for paid subscription only.

Vorteile

Survey sparrow is the best survey builder I know so far. The developers are innovating the overall user-feedback building experience and that's amazing.The conditional logic feature in survey sparrow is far way more advanced than those in alternative tools I've used so far. It's damn too smart and sounds rather too conversational and friendly.With this natural and friendly touch, the customer feels extremely engaged and that boosts the overall conversion rates for whatever purpose the form was built for.I like to start my surveys with a warm message, that makes the reader feel important and increases the overall interaction and engagement rates.then; I enjoy giving users multiple options as this keeps them more focused on providing just simple answers than putting them to work (thinking).The logic condition helps me to assign a suitable option to each question asked. This creates a specific condition that will trigger a particular answer or option for multiple choice and all the questions in general.The survey sparrow form builder is very neat and there are even tons of pre-built templates available. These templates are suitable for beginners and can help to save some time too.The analytic & reporting parts of the tool also work well and provide in-depth data on how users interact with my forms and this helps me to know how good or bad the form is doing.

Nachteile

The cost for this plugin is quickly expensive and I must say, it's not suitable for most start-ups and individual businesses. It would be great if the company makes little adjustments to the spring options or even add custom-pricing options to the tool which will enable each user to only pay for a certain amount of features they want.

Vorteile

Surveysparrow is one of the best software for building surveys. In this user interface is easy to setup and use. It has plenty of templates, it is one of the best feature in this software and as well as customers feels free on filling forms.

Nachteile

This software irritates by sending promotional mails each and everyday, and the templates which is provided by this software is not at all free, user has to purchase the premium option to use those templates.

Vorteile

The feature set is incredible and apparently ever growing. I like that SurveySparrow are continuously working on new functionality. Sure there was a learning curve, but it was not steep. We like it so much that we upgraded to a (newer) higher tier, which gives us even more functionality. We are already actively looking at our internal processes to so see how we can further improve our integration with SurveySparrow.
Special shout out to their support team; they are good listeners, knowledgeable and solutions focused. I had some small feedback on a SurveySparrow newsletter, got a mail back the same day thanking me for my comment and got asked if I had anything else to share, improving future outreach.

Nachteile

SurveySparrow changed their tiers (for the better), but did not notify us. Improvement could (and always should ) be made regarding their external communication. We had some difficulties to login in the past, but it turned out that at that moment there was some maintenance going on, and we did in fact received an email about this (which we overlooked). Can happen, not a big problem.

Vorteile

SurveySparrow is an excellent platform for surveys, feeling clean while maintaining a detailed and engaging

Nachteile

It would be great if company making small bug fixings, poor customer consultant support

Vorteile

It facilitates the collection of omnichannel data through email, web link, social networks, among others. Surveys have a nice modern look. Ready-to-use templates are very useful and help save time. Offline surveys work perfectly and 360 feedback surveys are very versatile as well.

Nachteile

This platform is very complete and versatile, the only problem is that, to enjoy the advanced functions, the cost rises considerably.

Vorteile

- Beautifully designed front and back end. Very easy to set up a survey, send it via email by their service, create different weblinks for one survey, post it within the dashboard to your desired social media channel or embed it on your website.
- Two options to embed it on your website: Inline or as a gorgeous chat widget (automatically or triggered by user)
- Change default language & string translation to make it fit your way to speak to your customers perfectly (Unfortunately only on account level and not survey level)
- The team behind Survey Sparrow is very open to user feedback and replies fast to queries, issues and recommendations
- They develop the software constantly. Every month you receive an email with the newest improvements

Nachteile

- The chat theme doesn't support multiple rows. If a person writes a longer answer to a question, only the part which fills the row is visible to him.
- You cannot change the branding for each survey. If you like to use the chat theme for some surveys and the form theme for other questions, the color and image choice may fit for one of them really well, but for the other not.
- Webhooks are only available for the enterprise plan for bugs a month. Other services like Typeform provide Webhooks even at the free plan.
- They don't save your login beyond your browser session. Every time I have to log in again.

Vorteile

Surveysparrow is best when compared to any other surveybuilders.The userinterface is easy to setup and use.The customers feels friendly when filling those forms.The best feature of surveysparrow is that it has a lot of inbuilt templates for creating surveys.These templates are very good looking.

Nachteile

Surveysparrow has got so many features which are not available in other survey builders bu the user must take premium plan to get access to those features in surveysparrow.

Vorteile

While looking for a TypeForm alternative I came across SurveySparrow. Since we ultimately were not able to use it, I can only comment on the builder tool.

Compared to TypeForm (which I worked in as a premium user for several months), SurveySparrow was faster for large survey with multiple logic leaps, the UI did not have the bugs I became accustomed to in TypeForm and SurveySparrow had good optionality for a technical survey (the number field accepts decimals, which TypeForm does not; matrix-type questions have a reasonable amount fo flexibility).

Overall: fast, flexible with good optionality on questions. Great, responsive customer service.

Nachteile

Unfortunately, we ended up not selecting it. We had difficulties copying groups of questions and entire logic branches (which we need to be able to do), so building a large, complex survey would have been too labor intensive. Maybe it is possible, but I could not find an easy way to do it and was working against a deadline.

Vorteile

Every step in creating a survey form is super simple and almost no learning curves needed before working with this software. Distributing and sharing they survey into email or medial social also can be done easily as they has a shortcut to share it to Facebook or Twitter for a survey that we need opinion from the public.

Nachteile

The drag and drop question box is quite buggy and not correctly snap into the alignment. It make the customization process with the survey form more harder than it should be, and i hope they can look into it as soon as possible. User will need to upgrade to premium plan to access to more complex feature.

Vorteile

It is used to build templates from the customer opinions. It has different types of templates it is friendly interface when filling the forms (or) templates when compared to other templates it is good looking its based on the customer reviews

Nachteile

It has many features but we get it only premium plan it is too much costs when we compared to other platforms or survey builders filling to much of forms it get slow

Vorteile

It did what I wanted. You could pay monthly for a number of surveys not necessarily have a limit and that's it.

Nachteile

There are other survey tools out there which give you better value by offering more services for the same or lesser price.

Vorteile

I have been used this platform for months and it was great. This app allows to trial the softwares for free. The survey tools are good.

Nachteile

Rough start for the beginners and sometimes software was buggy.

Vorteile

To upgrade to the next level can be costly.

Nachteile

Basically, SurveySparrow does its role for simple form, and when I intend to upgrade to include more features, I held back because of its pricing.

Vorteile

I totally love SurveySparrow it gathers clients' straightforward assessments additionally as paying you for your suppositions. The studies are not difficult to know and surprisingly simpler to complete and have numerous studies to wrap up. it's a truly incredible overview device and it is not difficult to utilize. you'll additionally make the most of its email promoting highlights.

Nachteile

It would be pleasant if there was a choice among free and their present least expensive arrangement, which isn't unreasonably modest, I don't care for how those studied are welcome to require other irregular overviews subsequent to completing the underlying one, yet I expect I comprehend why they are doing that.

Vorteile

We loaded their chat bot and received no benefit from it.

Nachteile

Their billing process. We did not sign anything that authorized a automatic renewal. We received no alert to our card to be billed so we could call to cancel. in the billing there is no identification of the company or a way to call to dispute a charge. They say they sent us an email. Tech support found it nowhere in our system.

Vorteile

1. Chat based survey capability
2. Open integration
3. SMS Text capability

Nachteile

1. Poor chat (only) customer support. Takes hours to get a small thing done.
2. Lack of email marketing features. There is no way to send reminders easily or even segment audiences.
3. Lot of dependence on developers, which is a huge time suck.
4. Doesn't allow you to handle bulk loads such as deleting or copying an audience list.
5. Webhooks have trouble connecting to AWS public gateway.

Vorteile

I like the personification of surveysparrow. After signup, it gives me a signup URL which is good for a quick lookup or can work without a website. If I need to take a survey for my personal quick survey I don't have to include my web dev in it. Just passing the web URL will be enough.
The chat survey is completely new to me. The mobile version is very new and I think is perfect for the small screen.
Making and sharing survey is very fast as sending survey through this platform is very easy.
The UI is clean and does not show any unwanted info.

Nachteile

I don't think it has any major issue, just small tune-ups will be great. More template and extended reporting and exporting are needed.

Vorteile

There are a limited number of players who offers a huge set of features that help you build amazing surveys and forms in a conversational interface, SurveySparrow is one of them.

Been seeing them and using their product since the beginning and I must say they have come a long way.

Nachteile

To be frank, I haven't noticed any as the support is always reachable. They are just a ping away in case something doesn't seem to work for you.

Vorteile

The free trial of the Enterprise was an excellent idea to make sure you can see all the options, it was very simple to use and a lot of templates to get you started. There are a lot of addons which would be very useful when connecting to others online services.

Nachteile

It could do with a few more customizations and add ins for the program I use on a daily basis but it still works well and some of the buttons are not logical.

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Vorteile

They have awesome login page . Home page is awesome with best color used. Home page is build on word-press. We have to fill very less details for signup. Their chat services is awesome, their reply is prompt. Premium Plan is Free for 14 Days. They are cheap as compared to SurveyMonkey and other survey tools.

Nachteile

They have less distribution feature. We can't analyze report properly as their are few bugs in tool. Free trail has 100 Responses Per month with only 10 question per survey, which is very less to evaluate a product. Other feature like custom logo, scoring, reminder, branding etc are paid which doesn't work properly.

Vorteile

It looks nice from the outside (on the website). But as you join the software it's not what it says it is. And then customer service don't really want to help.

Nachteile

Really bad customer service. Slow response time and no real help.

Vorteile

The feature of building a survey from scratch based on my theme is very good. They also have chat based survey with that I can interact with people and know their opinion

Nachteile

Apart from their customer support I don't have any complaints

Vorteile

The form can be build from the blank scratch and can use different themes so that customers can give their opinion.it is very good mode for getting market analysis of the product

Nachteile

The customer support is poor . occasionally the survey doesn't submit

Vorteile

surveymonkey was tough. The sparrow is simply wonderful. just that is enough. because it's very important.

Nachteile

There isn't a feature I don't like. I think it's easy and fast. I post a lot of survey. almost every week

Vorteile

I so much like the embedded survey because it allows me to embed the survey directly into my company's website

Nachteile

Well, I am satisfied with the current features that are presently in surveysparrow

Vorteile

I love the conversational way to ask questions. People taking the survey will feel more at home, more comfortable giving answers. I also love the set-up for each question. It's easy and self explanatory. We've been using Survey Monkey for years and this is a nice change.

Nachteile

I would love it if we can use the surveys on different platforms. Not just on our website, but on facebook messenger? That would be awesome! Also, the whole having to resign in every time you go to the site is a little annoying. It's certainly not a dealbreaker, but I would appreciate being remembered.

Vorteile

The predictions and the results of survey's are soo accurate and the tools that we use to make the survey are great.

Nachteile

For beginners the app is a bit difficult to use and need to decrease the pricing.

Vorteile

Surveys are an excellent tool to measure the performance and knowledge of your company's employees, surveysparrow has a friendly and easy to use design. It saves you a lot of time so you can use it on other things.

Nachteile

So far I have not found anything that I dislike about surveysparrow, since I use it mostly to create employee satisfaction surveys in my company.

Vorteile

Survey sparrow has the best user interface for both the user experience and the admin experience.

It's so easy to use and build your survey's. I had tried using multiple other tools and it was always too complicated or was missing some feature.

Survey sparrow has all the features and is simple to use. You don't have to figure out how to use it because it is intuitive.

And the front end user interface is beautiful too, it can be chat style or full page style.

I highly recommend it!

Nachteile

Sometimes the fonts are a little light, or the background is a little too light for the fonts in certain templates.

Vorteile

Compared to other tools, the software is relatively inexpensive

Nachteile

It is tough to deal with drag and drop question boxes.
It is harder to customize using survey forms

Vorteile

Most people check email on a phone, Survey Sparrow takes a mobile first approach to surveys with a mobile friendly survey tool that looks more like a chat bot than a standard survey tool. The flow makes it more like a chat conversation rather than a standard survey tool, I have had much better results using this tool than old fashioned survey tools.

Nachteile

Limited in features but that is by design, it is meant to be an easy mobile chat styled survey tool.

Vorteile

The feature I like the most in Survey Sparrow is their ability to save a response that was partially filled!

Nachteile

We had some difficulties when sharing the survey with customers and team members in China. Some could only open with VPN.

Vorteile

I love that the software is flexible and not too expensive. Support are great and helped resolve my clients issues fast! My clients and their clients love this software. The best resolution to typeform issues!

Nachteile

There were a few issues at first with partial submissions and submissions still being submitted without consent but the team resolves those issues fast, no other company was as customer centric as surveysparrow.

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Warum SurveySparrow gewählt wurde

Zuvor genutzte Software

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Vorteile

Tremendously user friendly. It is very easy and intuitive to create surveys. There is no need for any instructions. Also, the customer support is fast and friendly. The design looks really fresh and there are some excellent tools which really make life easier for us such as the built-in email share and the audience management.

Nachteile

Not very mobile friendly. As long as Java Script is needed for the software to work it is hard to access the website on a mobile phone. Also, the surveys lack some variety and it would thus be good if there would be more options for survey customization.

Vorteile

It's awesome to use, the surveys are fun to fill out and feel more like a conversation than a survey.

Vorteile

Easy to use
Demo's
Templates
Image Bank

Nachteile

Inability to move through the visual view of the survey without going from start to finish to see edits
Renaming is only available on the Enterprise subscription
Price of the Enterprise subscription

Lack of ability to have 2 connected short questions in 1 view

Lack of intergrations

In Betracht gezogene Alternativen

Warum SurveySparrow gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu SurveySparrow

Vorteile

The user interface for building the survey are soo good, it helps very much in obtaining data for research. Their intuitive tools differ from other competitors

Nachteile

The survey building tool is good ,but it has some bugs and need developers assistance. Some features are paid.

Vorteile

I like the tools and the customization options. The analytics and surveys are soo accurate.

Nachteile

In the beginning it's a bit hard to use and confusing. The prices are high.

Vorteile

It's easy to use, there's already templates that you could use. I use SurveySparrow to ask customers about their experience with our service / product offerings, and they love the fact that they're not looking at a form, rather the survey guides them through answering a series of questions.

Nachteile

I don't really have anything that I don't like per se with the software, however, I wish they'd remove their branding for paid customers.

Vorteile

They have a mobile first strategy which makes sense since most email is opened on mobile today. The surveys are really easy to use and function more like a chat box than a standard survey, making it more conversational for the user. My favorite survey app!

Nachteile

It is very easy to use but has limited design functionality so this may be an issue if you really want to customize your survey's look and feel.

Vorteile

The surveys are fairly easy to set up. You are given different reporting options (written/ 0-10 opinion/etc)

Nachteile

The customer service is not very good. When you do get someone on line to help you- they tend to answer a question, and then you go back into ‘the cue’. Customer Service is not available on weekends- even though the response is ‘we will be with you in a few minutes’. I learned this by waiting an extended time over the weekend, then finding out on Monday that there was no Customer Service on the weekend. AT LEAST- let the customer know not to wait- to send the question in, and you will get back with them 1st thing on Monday.
I have had an agent help me with a Zoom call- which was very helpful.

Vorteile

Available in Very cheap rate when compared to other survey tools. The customer support team is awesome. It has different approach of creating a survey setup. Its setup mainly concentrates on Interacting directly with the user.

Nachteile

I Feel that features are limited here. I suggest there should be some more features to use by the users.

Vorteile

It looks beautiful - both the dashboard and the survey taker's experience. Such a smooth and easy to answer process, and with a conversational tone that encourages the survey taker to complete it.

Nachteile

It doesn't work well on mobile and you can't get notifications when clients have completed a survey, but I understand they are working on these features.

Vorteile

The software itself is great because there's a really nice, conversational flow to things. I like how I can customize follow up questions, download results, easily upload contacts, etc. But what I LOVE about it is the accessibility to customer service. I found SurveySparrow after becoming completely frustrated with the inaccessibility of customer service at SurveyMonkey. With SurveyMonkey, I had emailed back and forth about a glitch for days, begging to just speak to someone on the phone (the glitch had to do with a problem when I was trying to upgrade to a paid account, but apparently you have to have a paid account to speak to someone on the phone).

Vorteile

It's so easy to use was pretty user friendly. I used other surveys like surveymonkey and swagbucks surveys but this one was better. It wasn't too complicated and more like a chat.

It can be chat style or full page so it's nice to have layout options as well.

Nachteile

Sometimes the fonts could be a bit bolder for clarity and ease to read.

Vorteile

1. Extremely easy to use
2. Very customizable
3. Support service is extraordinary, they answered my questions in less than 2 min.
4. Price is fair
5.

Nachteile

Excesive branding, the branding is in the url, the lateral bar and then at the very end of each survey, too much for me.

Vorteile

SurveySparrow is quite easy to use, it creates beautiful surveys and keeps every feedback in order for easy access

Nachteile

In my opinion- it has very few features. It needs more options for customizing the surveys- colors, schemes etc.

Vorteile

Ease of use. I very much prefer this over the monkey.

Nachteile

Customer service is an absolute joke. 24/7 support is a myth and the chat team is just bots. Asked a simple question. Bot sends me articles and asked if it helped. Replied no, and the bot says the team typically answers in a few min... an hour later still waiting.

Vorteile

Comprehensive features and options without being overwhelmed . Value for the cost. Great support from the team

Nachteile

When purchased in 2018 they User Interface needed to be improved and the team has listened and made great strides in that area . other than that no issues.