CampSite

Vorteile

I have been using Campsite since 2015 and am very happy with it. I use it for camper enrollment and staff applications. Both parents and staff give positive feedback about their experience. Also, customer service is excellent. It was very easy to transitition from my previous camp managment software to Campsite.

Nachteile

Campsite allows parents to create an account and access it year to year so it allows for easy of enrollment for returning families. For new families, the application is very easy to cmplete. For staff, I can accept application, track progess through the screening and hiring process and once hired, I can do onboarding via Campsite. This simplifies my hiring and onboarding. Campsite has a text message feature which allows me to more easily commincate with both camp famlies and staff.

Vorteile

Love the functionality, support and roadmap

Nachteile

We have custom features we'd like to add that we're having difficulty adding on

Vorteile

We like the ability to put all of our various camp and camp information in one place to make it easier to track registration, payment and for our clients to register as well.

Nachteile

The main thing is that you have to sign in to the software giving as if you were registering just so you can see what camps are offered.

Vorteile

All data is located in one place
Customer support is excellent

Nachteile

Prefer enrollments to all land in order, specific to each location
Prefer less lag-time when refreshing for updates, especially for unarchiving

Vorteile

This was our first summer using CampSite and it made everyone from our camp families to the camp staff and our parent organization's lives exponentially much easier. This platform houses all the information required for our camp families so they only needed to go to one place to complete their registration and payment. In turn, we only had to go to one place to retrieve campers' information. In the past, we used multiple systems which had its own complications.

Nachteile

It is taking our camp staff some time to navigate all the features of CampSite. We need to use this platform more frequently to gain a better level of comfortability.

Vorteile

The modules, the advanced reports, the invoicing and billing system, the forms, really everything!

Nachteile

Nothing really I could say that I like least about CampSite.

Vorteile

CampSite has allowed our organization to keep our own application, enrollment, and management processes while at the same time enhancing the way we run those processes. There is a great balance between allowing for a high level of customization while also keeping things organized within the system. This balance coupled with a super-responsive team and professional, clean user portal has truly allowed us to operate our programs at a higher level than before. On top of that, our data reporting ability (and ease of use for staff who don't use CampSite daily) has impacted our fundraising ability (we are a non-profit).

Nachteile

There are 2 current aspects (that are fairly minor) that would be nice to have more flexibility on: the design of the Admin section of the site is still an older style of design - it would be nice for it to match what they still call the Beta design that has been around for a few years now (surely an ongoing process). There is also one un-customizable aspect called the Checkout page; my organization does not accept payment at the time of registration, so though we have been able to set up the system to work around this, the existence of it is still sometimes confusing to users.

Vorteile

Campsite provides a robust system for enrollment management, data collection, and information hub for our programs. It is simple to set up a new acquired program in our portfolio alongside existing, and we can see a full history of our accounts, some campers from back in 2017! Campsite's pros for our company is the ease of access for our guardians, form integration, payment processing, and enrollment management.

Our team likes the customization of reports and vastness of data collection the most - it helps us to understand what our families are looking for, what they need in each region, and easy access to shift reports through multiple demographic groups.

Nachteile

For us, our campsite account does hold a large amount of data and users - so our response times can be quite slow if we're all utilizing at the same time. I don't fault campsite as much as our own programs for that. A previous con would have been the external payment processors, but Campsite has since integrated more into their platform - the ability to be able to see those reports alongside normal campsite reports was wonderful when it was live - we hope it comes back!

Vorteile

It is a reliable platform that we have had minimal issues on boarding our customer families onto. It handles many of the trickiest parts of camp registration (medical forms, parent communication, multiple enrollment years) with ease.

Working with their support is also a pleasure to walk through any questions or concerns we have. In our experience they have always been incredibly prompt.

Nachteile

That the modules don't all interface -- specifically, we have a custom activity form that does not help us to popular the program module, which makes for a lot of manual work.

It can be cumbersome for first time users, and the admin side notation abilities do not have enough permission levels -- we'd like people to be able to view but not add, or to add but not delete, but its all or nothing.

We have to use a separate platform for groups/conference registrations, but would love if they someday could be integrated. The current offerings are not robust enough for our needs.

Vorteile

CampSite is a robust tool and partner in creating a successful camp experience. Everything from the interface with parents during enrollment to financial summaries to communication to family databases, it is an awesome tool.

Nachteile

The program can do almost everything! Which is great, but there is so much to learn and every scenario lends a twist to managing the software. We've found that some things don't apply to our needs or misses the mark for our unique camp. We've given feedback to CampSite and they are receptive to passing it along to their development team.

Vorteile

One of the best things about Campsite that we've found compared to other camp softwares is the ability to customize reports on your own and how easy it is to manipulate the data based on how you register each camp individually. The other thing we've come to learn that is unique about Campsite is the ability to create your own forms and have staff be able to fill them out in their profile. Other competing softwares didn't have this functionality.

Nachteile

At times I have wanted to make it easier for parents to register all of their campers in one checkout but I've come to realize that this makes it harder to use the campers individual data the way we want to use it for grouping, reports, rosters, emails, etc.

Vorteile

I haven't used CampSite for that long but have had an excellent experience so far. CampSite automates so much of what we used to do manually which increases our capacity to provide a service we believe in and grow. I wanted to write a review at this stage to express how helpful their support team is. The onboarding process was interactive. The system is refreshingly usable for our staff and users so far.

Nachteile

The text editor doesn't work seamlessly with the rest of CampSite although it does get the job done.

Vorteile

This platform is built for camps which makes it easy to use.

Nachteile

I am not sure, I do not often encounter things that are difficult to use.

Vorteile

No software meets all the unique needs of each individual camp, but this software meets more than others we have used or tested. The Advanced Reports/Filters combinations allow us to access and manipulate our information in a quick and easy manner. The setup is very customizable, so that we can most of the time gather just the necessary information.

Nachteile

We are a large camp, so limitations of 1000 on both email and filters is often frustrating. There are several limitations - lack of conditional questions, easy to use events registration (but our events program is so flexible in pricing and registration changes that some of the problem stems from us not them), some hitches in the staff module. Still, overall we find it superior to all the other registration programs we have used or tested.

Vorteile

CampSite is a use-friendly management site that allows our programs to centralize information and communication, and the forms feature is very useful!

Nachteile

Sometimes there are niche features that would be valuable for our programs, which we are easily able to submit suggestions to the support team.

Vorteile

CampSite is a professional and very user-friendly system. The support team has provided top-quality customer service, and has worked alongside our organization to help us set up and manage our programs in the way that works best for us. The program has been very well-developed to address all different facets of managing camp programs, from registration, to collecting payments, to managing information, to communications. I highly recommend this program.

Nachteile

I do not have any comments to contribute.

Vorteile

The cloud-based platform is ideal for our use (multiple users in multiple locations). There are many features that streamline the enrollment process for our campers, hiring process for our staff, and administration of the camp here in the office. The customer service is excellent.

Nachteile

We are a very specialized program, so there are some features that do not fit our program, and other features we require that Campsite does not (yet?) have the capacity for. Additionally I would like the capacity to build more intuitive forms (conditional logic).

Vorteile

The service is amazing and the program has all we want

Nachteile

No cons really, it does what we want it to do.

Vorteile

All the features it has to offer from registration, bunking, photographs, emails, activity scheduling, medical forms, communication with parents and staff... it has it all. The customer service is amazing as well.

Nachteile

While there are a lot of features offered, there are a few things I haven't found a super efficient way to do. Every system will have its struggles/flaws.

Vorteile

Ease of use. Being able to produce Advanced Reports with filters for our needs.

Nachteile

We are unable to add extra categories necessary for our medication delivery reports. For example, Bunk name. This caused extra work when simple added features would eliminate it. We also can’t print full page medical logs if a camper needed to see someone outside of camp. We had to copy & paste the information into google docs in order to print all necessary information to pass along from our medical providers to the outside camp ones. Also creating more unnecessary work on our end.

Vorteile

The software was created by people who understand residential camping and the software is very compatible with most camp programs. It is VERY easy to customize the program to fit you.

Nachteile

There are minor flaws in some of the features that aren't always conducive to medical based residential camping but they are easy to overcome.

Vorteile

Compared to our last software that we used, Campsite offers easier communication to the parents. The email and text feature straight from campsite is very convenient. The advanced reporting allows you to filter this communication very easily.

Nachteile

The financials need to be manually done. When unenrolling a camper you must delete the option from the financials. Also, when there's a discount and an option is deleted, the discount does not automatically changed, and cannot be edited- you must delete the original discount and add a new discount. It is more time consuming and easily able to make a mistake.

Vorteile

i can work on it from anywhere in the world even south africa

Nachteile

features are implemented as the general public has a need for it

Vorteile

We really appreciate how the software really does take into account every conceivable need of a camp and its staff to market, register, track and support campers from the moment they express interest in camp to tracking and supporting alumni. Additionally, their technical support is unparalleled. Would that we all had support of this quality for all dimensions of our professional and personal lives.

Nachteile

This software has a little more horsepower than we need. It took some familiarity with the system to learn and focus on the elements that were suitable for our needs.

Vorteile

Reporting, Ease of use for our families, Customer support, attendance module

Nachteile

Financial Reporting and accuracy. We have had struggles with the reporting and accuracy of the numbers being different in different areas.

Vorteile

Bunking Boards. Custom Reports. Customer Service.

Nachteile

Can't customize statements. Can't print out usable weekly attendance sheets for manual entry.

Vorteile

It’s easy to use. I love the customer service reps. They are wonderful, patient and quick to respond when I have a question. Issues are very rare.

Nachteile

I have no issues. Most of my questions can be answers with their FAQ section.

Vorteile

We've been using Campsite since 2015 and consistently the responsiveness of the support team has been fantastic!

Nachteile

The customer-facing and back-end interfaces are not as easy to use as I'd like but it gets the job done and has for 9 years.

Vorteile

What I like most about Campsite is how easy they make setting up and customizing your program to what you need. I like that before you start customizing what you need they have classes and they walk you through it. Also any questions you have you can either look it up or get in touch with customer service and they will get back to you that same day. I can't say enough about Campsite. Truly worth it.

Nachteile

The only feature I can think of for our business would be an attendance count on top of the Attendance Tab.

Vorteile

All in one program save a lot of time. Emails and communications to customer base is much easier.

Nachteile

The cost of the system and addons is still very high for a smaller non profit.

Vorteile

Ease of use, functionality, cost, and support

Nachteile

API routines have to expancd to allow data flow in both directions.

Vorteile

I like that a majority of our precamp work can be done using campsite. I love the advanced reports feature. You are able to add filters and fields to customize the reports you need. You can also save them and limit the viewing and editing permissions on each report.

Nachteile

Parts of the billing system were confusing in the beginning. There are a ton of resources under the FAQ or help center section to help navigate any difficulty. There are also great videos on youtube if you get really stuck!

Vorteile

CampSite enabled us to scale our small nonprofit but simplifying the registration and participant management process. With Campsite we are able to register students as well as collect forms and payment in an efficient way.

Nachteile

Overall, I love Campsite. I think the user facing side could be improved especially with respect to making it easier for parents to navigate. In particular, having a way to customize directions for downloading and uploading forms would be helpful.

Vorteile

Very easy to understand they have everything you need for your camp.

Nachteile

There is nothing negative I can say about Campsite

Vorteile

I like how the platform is easy to navigate through different dashboards from Campers to Staff and then over the Admin and the Conference & Events dashboard. I love that you can adapt most features on the platform to better suit your needs such as custom forms, custom medical questions etc.

Nachteile

I wish there were more features and customization available under the Medical Dashboard.

Vorteile

I like how the user interface can match our organization's branding, it looks nice, and comes with an abundance of training and support.

Nachteile

I wish there was a way to upload documents that can be electronically signed.

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Gründe für den Wechsel zu CampSite

Vorteile

Campsite has fabulous customer service. Their team is very responsive and knowledgable!

Nachteile

I wish that the development department would be able to implement camp request or suggestions faster.

Vorteile

I love that everything is organized. If you have any question the support is amazing. They have videos to help with learning the features on the site.

Nachteile

None...I was able to use most of the features and now in the off season I am learning the details that I didn't know about.

Vorteile

customer service, during camp season it is very easy to use and is helpful

Nachteile

wish they had a video library that from the site could show what you need

Vorteile

Campsite is easy to use for all of our camps, easy to set up and the customer service is UNMATCHED.

Nachteile

With 7 camps and 7 platforms- it's very hard to streamline all our reports and tracking in one area.

Vorteile

Ease of running reports; bunking lists are great; transportation module was wonderful; being able to send mass emails based on criteria to our Camp families

Nachteile

Nothing major; any minor issues I had were solved with the help of customer service.

Vorteile

From a user standpoint, it is very easy to navigate.

Nachteile

I didn’t come across any negative aspects when using Campsite.

Vorteile

We have a VERY flexible summer program and after doing a demo with active, regpoint, camp minder and a couple other ones this was the ONLY one that could manage all of our complicated needs. I love that there is a work around for everything and that their support hotline is there anytime I need their help.

Nachteile

There are a few things that can take a little bit of additional time, but the fact that I can manage such a complicated problem through this software is amazing.

Vorteile

What you get for the cost is exceptional. Their customer service is always extremely prompt and helpful. I get responses very quickly.

Nachteile

The user experience is not as slick as some of the more-expensive versions, although it does the job very well. For those who are not tech-savvy, on a mobile device a parent may not be able to find the menu bar even though it is there because it doesn't have the words MENU underneath the 3 little bars. So, they assume, the system does not work and call me to complain. The latest version is more attractive than it used to be. However, the gigantic blue tags box makes a lot of parents not bother to scroll down to look for options saying "there are no options for camps listed." It is certainly user error, but an issue nonetheless. Another issue I wish they would correct is that although you can sign one child up for as many camps as you would like, you cannot pick up another child during the process, select all of their camps, and pay for everything all at once. What happens to a family that has 3 children all enrolling in the same camps, because the cost is the same, it sometimes flags a fraud alert. Just charging them all at once would be so helpful. I would also like the option to allow anyone to purchase a credit - like a gift card with a number that can be given to anyone else. Not something we have to pay extra for, and not something we have to manage on the back end. A gift card or gift certificate. Like buying a gift card from Target. Anyone can use it, right? That's a missing element. Give us a University School of Jackson Gift Card purchase option on the main page.

Vorteile

The ever-evolving interfaces that are mobile-friendly, as well as the very customizable advanced reports. Also like the analytics for emails sent, however I wish I could easy re-send to people that never opened the email.

Nachteile

I need an attendance feature for staff. I also need better snapshot views of camper enrollment by week/division, as well as overall bus counts by week. There is no simple solution to either of these problems, so I have to resort to downloading advanced reports and creating my own pivot tables in excel. It's ridiculous that I have to do this! The email client is TERRIBLE and very user unfriendly. 90% of my communication with current and prospective families, as well as staff, is done by email BUT the ability to format the email with graphics, styles, etc. is ridiculously difficult and the source code is easily screwed up, which makes the email look extremely unprofessional in the end. It's truly embarrassing that I can't email a more higher quality communication to my customers. Constant Contact is a perfect example of what I should be able to do, but at a bare minimum it should be as friendly as gmail.

Vorteile

It does not appear to be an Internet hog. We have poor internet at our camp and our financial software struggles but CampSite has not. We have been able to configure and customize CampSite for almost every existing business process. It was not without a lot of effort but we like the end result.

Nachteile

There needs to be an automatic population of spending money when money is provided through a registration option. There are several areas within the software that are not consistent. Some features available on the camper side are not available in the event side but should be available...it's all the same "stuff".

Vorteile

Campsite Customer Support for me has the best people I have had in contact with throughout my career. They are very responsive, knowledgeable of their product and very helpful. I would like to specifically commend [sensitive content hidden] for her services. She is amazing and I know most of her colleagues are the same.

Nachteile

I am a first time user and sometimes it's a challenge to find some transactions. But once you seek assistance, you will understand the system and proceed without needing any help at all. I can say this is a very impressive portal.

Vorteile

The system provides the basics, plus, to run our camp efficiently and smoothly. It's easy to use and to navigate for different technical levels of personnel. We particularly like, for the most part, that it's an 'all-in-one' system where we can manage our camper registrations, staff applications, medical information and camp blog.

Nachteile

For our particular camp, it doesn't cover our year-round cabin and Lodge rentals quite the way we need it to, so we have not utilized it for that purpose. The Conferences & Events isn't setup for our that part of our camp operations run. However, it would be nice to someday be able to move everything on to the same system.

Vorteile

We have a very complicated system and they were able to put everything together. It was a very smooth process. Training was very good and customer service is wonderful.

Nachteile

I don't think there is anything I don't like about Campsite. They are able to delivery on everything I have needed.

Vorteile

I think Campsite strongest feature is it's easy to use interface, not only as a Camp Director but from our parents perspective as well. I've received great feedback from our parents, specifically with respect to the ease of enrollment, photo viewing, phone call scheduling and the Campsite one-way email system. If my parents are happy, I'm happy - so to me that's an invaluable advantage.

Nachteile

None at this time - still learning all that this software can do!