Eptura Visitor

Vorteile

Design, ease of use, very helpful support staff and pricing

Nachteile

You can't take visitors pictures on the iPad

Vorteile

Pretty good and easy to use. Easy enough to operate and to make adjustments to existing bookings. Nice design

Nachteile

Shame you can't book in for multiple days at once and have to book in day by day which takes up alot of time.

Vorteile

No response to any email addresses regarding the cancellation! No contact was made or confirmation of cancellation!

Nachteile

Proxyclick was terminated as of September 2023. To date there has been no response to this termination!

Vorteile

Perfectly intuitive ,I love the feel and aesthetic of this application. It gives my organization a professional look and presents us to new visitors as a very organized firm.
Since switching to Proxyclick this year ,we have been able to better manage and record visitor visits easily. Proxyclick has also reduced the workload on the receptionist,as she no longer needs to run around with a visitor registration book ,and we have received great feedback from visitors to our office.

Nachteile

Proxyclick is only available on the Ipad and Iphone as of the moment. I am not an IOS fan and cannot wait to use this on Android Smartphone/

Vorteile

Proxyclick is very easy to use for the visitor, the receptionist, the host and administrator. The workflow is very powerful. The ability to track and report on visits and host is really useful. The visitor photo is great for letting the host know what their visitor looks like, making it a warmer, welcoming experience. The help available on the website is really good.

Nachteile

An increase in the number of custom fields/questions would be very helpful. More space for workflow objects would be good too.

Vorteile

For my security work every day many people enter the company this application has helped me a lot in maintaining control in my department, requesting information from people when entering the company and entering them into the system and using the notebook to control the people were left behind!

Nachteile

The only disadvantage is that you must have internet to use it from the rest. It is a good tool for control in my work. It works excellent for me.

Vorteile

The interface is very intuitive. The new "recurring visit" feature is great. The printed badges are very professional looking

Nachteile

Even though visitor photos can be taken from a PC, we are anxiously awaiting the ability to take photos from am iPad kiosk.

Vorteile

Check-ins are faster with Proxyclick and all the data is available on the web view that you can set up yourself.

Nachteile

Sometimes it takes a little too much time to go from screen to screen but other than that is been great.

Vorteile

Easy to use
Easy to administer
Great design
FANTASTIC Support
Great uptime
Feature Rich
Responsive

Nachteile

I honestly have nothing. They have been nothing but superb and we have been on their system for 9 months without any complaints.

Vorteile

Easy setup and deploy. Less than 15minutes and you are ready to start working. Great alerts to email and sms. Simple dashboard view. Integrations with Outlook and Google calendar its great feature. The kiosk app is user-friendly to the visitors, fluid to work with.

Nachteile

Only works in IOS. You are forced to buy an iPad to work with Proxyclick. In the free version the feature that we needed the most was not included, the badge printing feature.It´s the most important feature for control the visitors in your company. Other languages only upon request.

Vorteile

easy to use, good overview, modern, flexible workflow

Nachteile

one platform for Proxyclick and Condeco together, not two separate

Vorteile

Overall VMS functionality and feature sets. Compared four other VMS vendors based on our requirements, before selecting Proxyclick. Used trial period for three weeks and easily upgraded to the Large plan. Proxyclick was not the cheapest nor the most expensive. Their Help Center is very well done, informative. Support team is very responsive...online chat or phone. Very easy to setup. Used manual load for user provisioning instead of LDAP. Single Sign On (SSO) SAML was easy to setup. Integrates very well with Outlook Calendar and Email, Skype for Business, and SMS for scheduling and notifications. Not using Agreements, use of OneDrive was not necessary.

Nachteile

Manage Custom Screens interface was troublesome for us in the beginning and took some to do work with it during the trial period. We had to rebuild the sequencing for any custom screen changes. Was not a major issue. Could be more work if we have chosen the use of Smart Rules and more custom screens. I expect this will be improved. Proxyclick appears to continuous improve the functionality and ease of ease for their customers.

Vorteile

Sending an email to colleagues when visitors arrive. Also the ability for colleagues to deny access, and notify reception that they will be there in 5, 10 or 15 minutes. The overall look and feel of the program is great. I also like that we can have guests sign an NDA and see important egress information upon entering the building.

Nachteile

We were on beta upon launch, but were recently able to update to the native IOS app. Beta was a little clunk, but things seem better now that we are on the native app. We also encountered issues with wireless color printing of badges, but were able to resolve the issue.

Vorteile

Our guests love being able to sign in and receive a badge when they arrive. It's great that a message is sent to the host when the guest arrives letting them know that their guest(s) has(ve) arrived.

Nachteile

It would be nice to have the program still running without the WiFi. Sometimes the connection isn't working and the program is useless at that point.

Vorteile

What I like most about this software is the ease of use. It was so easy to set up, and very user friendly.

Nachteile

I have yet to find something I do not like about this software, seriously, what is there NOT to love!

Vorteile

The software is very user-friendly.

Nachteile

Proxyclick doesn't always work happily with Firefox or Internet Explorer browsers.

Vorteile

The best part of the system is that it is layed out in a very easy to manage way and is very easy to navigate, both the kiosk and the website side of things.

Nachteile

Will on a rare occasion not pull up the keyboard on the kiosk.

Vorteile

It is very easy to quickly check someone in and out. I really like the new kiosk software

Nachteile

Would like to see the ability to fully customize fields to suit specific needs. I.E. checking out keys or badges

Vorteile

Telephone freedom. I don't chase colleagues over the phone anymore. They are aware of their visitor's arrival and take care of them.

Nachteile

People not into technology find registering a nuisance.

Vorteile

You can view all options. There is always a good feedback and they are developing a lot of new tools to improve and it becomes user friendly

Nachteile

reloading take several times. Sometimes you can not find the information requiring customers and people often gets a little bit frustrated

Vorteile

The software is the easiest one I have ever used. its very user friendly

Nachteile

As of now I dont have negative to say about the software

Vorteile

easy to set up, easy to manage, easy to use
professional look
worked 100% reliable over the past 2 years

Nachteile

language selection for users on login screen not always self explaining

Vorteile

The online management interface in the cloud and flexibility, compatibility with iPad models and smartphone notifications (sms and the app)

Nachteile

The lack of advanced customization, the limited range of thermal printers allowing color printing and price

Vorteile

I like that people can come in and contact the people that they want directly. Also that is sends me a message if the person will be up shortly

Nachteile

I don't always see the notification that someone has signed in. If my employee is out of their office they may not see notification and person is waiting in the lobby.

Vorteile

All of our guests are visible and I can easily see who is expected and who has already checked in.

Nachteile

When guests are here for multiple days they have to be entered each day. You can tell the system that they will be here for 2 or 3 days. When it's a large meeting entering all those names 2 or 3 times is time consuming.

Vorteile

Ease of use for visitors
Quick setup
Support response

Nachteile

Is not the cheapest in the market
Changes from Proxyclick to Eptura have taken out some options I used to have and now require an extra fee

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Eptura Visitor

Vorteile

1. Remote Registration
2. Onsite Check-in via iPad
3. Onsite Check-in via QR Code

Nachteile

nothing much i believe ProxyClick will release more good features going forward.

Vorteile

Easy to manage both expected and unexpected users. Adminstrators and Users are able to quickly plan for their visitors and manage the entire process including collecting critical information such as any training required for safety.

Nachteile

There's alot of options and configuration but that's a good thing. Its great to have the flexibility to make the sytem work for you.

In Betracht gezogene Alternativen

Warum Eptura Visitor gewählt wurde

Gründe für den Wechsel zu Eptura Visitor

Vorteile

It is useful to be automatically notified when your visitors have arrived. Also very useful to be able to respond to this with one click. Furthermore, the product is important in terms of safety: we always know who is in the building. Because this data is stored in the cloud, it is remails available in the event of emergencies.

Nachteile

Not really anything to mention. If there are problems, it has more to do with external matters than with Proxyclick itself.

Vorteile

The seamlessness way that Proxyclick works.

Nachteile

The integration limitations. It would be far more helpfull if we had more integrations available.

Vorteile

Proxyclick was a perfect solution: easy to setup, easy use, efficient. AND: affordable as well as scalable.

Nachteile

When Proxyclick was acquired by Eptura they raised the prices … With the new price level I would rather make smaller sacrifices than spend this money. We used a low-code platform and built an almost identical system ourselves. Since we do not expect any changes in our requirements, this is not a problem. But it is a great pity to part with a good supplier because of the greed of a buyer/company.

Vorteile

We used to have long winded manual check in process that frustrated visitors and staff. With the amount of visitors coming in all day there was always queues at the front desk. Now with proxy Click the check in process is seamless and convenient with QR codes and not to mention provides increased security for us. It has helped us save costs as we don’t always need a receptionist to man the front desk. Visitors are always super impressed, has transformed the visitor experience. It’s great how we have a log of all visitors that have entered each site and when - we can draw trends from this data and plan for future as we know what days/times are busy.

Nachteile

Even higher level of customisation for certain features could be good for future

Vorteile

Easy to use. Visitors seem to have no troubles using the system.

Nachteile

Under the billing section there are no details. I can't see my method of payment or any past invoices. Actually there is nothing other than an email address.

Vorteile

Originally it was inexpensive and somewhat easy to deploy.

Nachteile

I am shocked and appalled that you increased the pricing 30% last year and now 60%, nearly 100% price increase in 2 years. I don’t even understand how you can justify the price increase as there’s been very little change, if any at all to the platform itself. I haven’t seen any new added features. There’s been no changes to the platform itself, I honestly cannot understand how you can justify this price.

Vorteile

easy and reliable portal interface, Nice design and layout, visitor checkin experience kiosk and ipad, solves issue of security compliance and access control

Nachteile

to date have not find anything i dislike.

Vorteile

Easy to use. Robust features. Custom workflows.

Nachteile

Our experience with support has been poor. Their free trial only is available for their top price tier which resulted in accidentally purchasing a plan that didn't work for us and they refuse to cancel. Plan prices are hidden. The couldn't fix custom badges in regards to images added, we ended up having to delete the images and re-add them over and over, eventually gave up and reverted to text. More recently it took 2 weeks to talk to a human in sales. The ticketing system was in poor condition as they are migrating to a new system. The live chat support isn't recorded or any case created so the next person needs to start from scratch. Their competition is much less costly and offers the same features. Do not buy this product.

Vorteile

Easy to use, simple and straightforward.

Nachteile

Sometimes communication is variable, could be improved.

Vorteile

Easy to use and register and manage guests

Nachteile

Servers can sometimes be slow, more features can be added

Vorteile

serves our purpose. easy to use. able to get reports for auditors

Nachteile

sometime dashboard, iPad app and phone app don't communicate.Would prefer that people are not automatically checked out at midnight (we operate 24/5)

Vorteile

Above all I am most impressed by the continuous innovation that accompanies a Proxyclick installation - it just doesn't ever stop and in my mind demonstrates just how committed and passionate the team is about their product. Proxyclick has elevated visitor management well beyond the simple act of registration... and incorporated notions of security, health and safety, brand promotion, customer communication and privacy. It is also the most globally-minded system we have found on the market... not just by incorporating multiple languages but also by paying special attention to the importance of design. The result is that users of any nationality can use Proxyclick very intuitively (at the kiosk or in the back office).

The set up is simple, and the settings are very configurable (without adding needless complexity) to give administrators the flexibility required to customise the product by client (eg, personalised visitor badges or registration flows etc.). In an age where digital technology threatens to eradicate the role of people... it is very refreshing to have a digital technology on the market that compliments our teams' efforts on the ground and ensures they can deliver a more dynamic visitor experience where human interactions thrive.

Nachteile

Personal data, privacy and data security concerns are an ever-present concern for us and our clients. Not only do we need to contend with the threat of cyber attacks but also being compliant with new legislation (eg, the EU's General Data Protection Regulation). Proxyclick - as with all SaaS products in the marketplace - will therefore need to take their product to the next level to ensure it stays a best-in-class solution.

Vorteile

Professional user expirience
Enmergencylist + App
Notification SMS / E-mail on arrive
Visitor badge / security by photo
friendly user interface
very helpfull support desk

Nachteile

Automatic graph (e-mail) each month with a top 5/10 of visited company's, or wich employee had the most visits etc.
default no option for migrate the employee's(from other software) to Proxyclick enmergency list - it is posible when letting the employees sign in through proxyclick, yet not perfect.

Vorteile

ProxyClick offers a lot of integration possibilities such as MS Teams, Cisco ISE, Skype,... which are very useful both for the visitor as for the host. The host can be informed via multiple platforms that his visitor has arrived and the visitor enjoys the automated process for Wi-Fi guest account creation. The integration with both ADFS and Azure AD is seamless.

Nachteile

In the past there was a security concern related to the data being kept from visitors which has been solved now by the implementation of the retention period.
The user sync has a minor flaw that the phone number must be in the E.164 format, while other applications used in the company require a different format. Although E.164 is a well known format, it might give issues if you can't use it due to other standards.

Vorteile

Text message notification. The ability for the guest to receive an e-mail that contains our wifi password.

Nachteile

The e-mails are sometimes slow to come through, but other than that not a lot. The delivery option (which is new) could be simplified to just be a single click, but its all nitpicker stuff.

Vorteile

Es práctico y robusto en gestión permite la identificación facial de forma segura

Nachteile

Soporte on line deben mejorar las respuestas on line

Vorteile

Being at the reception of the building on top of many other tasks, Proxyclick made my job easier by "finding" the hosts for me. In the past, I used to have to call on office phone, then text, then call on cell phone, then try email and/or walk around the office to find the hosts.

Nachteile

Some customs screens can (and certainly will!) be more customizable. Ex. we have bilingual (french and english) guests and my custom screens requesting permission to include them in our mailing lists has to have both languages on it bacause we can't make one french and one english depnding on the chose language.

Vorteile

Positive pre-arrival email
Pre-arrival SMS sent 2 hours before
Email to hosts advising of visitor arrival contains photo of the visitor so they can easily find them in reception.
Email to hosts allows hosts to communicate with reception by advising if they will be down in 5, 15 mins, or with a text message.
Iphone app for hosts allows visitor arrivals to be sent as a push announcement with photo and similar reception communication tools as contained with the email
SMS sent to host on visitor arrival
Allows for reception teams to use tablets to check in visitors
Allows for self-service check in through standalone terminals
Emergency evacuation list can be printed to identify those visitors who have check in

Once arrived at the destination the reception team is already awaiting the the guest and will be able to quickly sign him or her in as the details are already in the system. At the same time the host will receive an email or message informing him or her of the arrival of his guest which will provide the picture of the guest and also option to respond to the reception on how quick the host will be there.

Nachteile

There are no cons about using proxyclick

Vorteile

ProxyClick is very easy to use and has a clean UI. The standout feature is how easy it is to create custom check-in pages and flows. It prints badges to our specifications and allows our staff to easily monitor visitors from a central location.

Nachteile

Our workflow required use of a beta version of the app. This version wasn't entirely stable and increased the difficulty of managing the app. This has since improved.

Vorteile

Please see my overall experience comments

Nachteile

Please see my overall experience comments

Vorteile

Because of my Security work within my functions is to monitor the access of people to the facilities to maintain a good flow of people entering and leaving, this application allows me to elaborate the control of daily visitors as well as the hours that will be within the company, I can add information about them the system tells me in an individual way when the time of permanence expired.

Nachteile

Is an application of easy use, offers various functions to retract as much information as possible from visitors and save them in the database, allows a quick search of people who want to locate within the company, offers calendars to keep specific news of equal way is synchronized with my electronic mail where I can go receiving each of the notifications.

Vorteile

Onsite Badge Printing, Drink Options, Registration Plate details, Booking in Management system, Visitor Alerts, SMS, Emails, Proxyclick App, Health and Saftey Forms, ID Badges, iPhone Passbook cards, Directions to our Business and lots more!

Nachteile

We run Beta versions of Proxyclick so we enjoy finding out the Cons to help others. This gives us and Proxyclick help when they are developing certain new tools for all customers to try. Some bugs can be a little annoying but every app has them so its not all bad!