Envoy

Vorteile

- Integration platform using open API's is very flexible
- Guest/Visitor management is easy and guests can be populated in advance using bulk upload
- Integrates with Active Directory to look for sponsored Guest
- integration with Twilio for Guest SMS password is highly useful

Nachteile

- Splash Page/App could be customized to have company logo in the frontend would make it more company specific

Vorteile

Simple and cheap to install. Integrates with AD and Google. APIs for a multitude of complimentary apps! Excellent support :) Passport app (user proximity) is picking up users. Envoy is quickly becoming a standard that guests recognize.

Nachteile

My only request would be priority shipping on custom label orders.

Vorteile

Ease of use is impressive. We love the mobile app capability.

Nachteile

The registration system does not allow you to secure specific time slots. It only holds your registration for an entire day and we are limited to how many people can be in the building at one time. We need a system that allows people to register by date and time and then sign out so their registration is not held for an entire day. Also, need temperature screening capabilities.

Vorteile

I used this a few years ago and it is a very powerful tool to track visitors and even any packages that you might be expecting to be delivered.
The application is again very simple and easy to install

Nachteile

No negative points that I could find. I would recommend it to anyone who has a small office

Vorteile

-Easily add company NDA that visitors must sign off on
-Simple UI
-Easy adding and removing users
-App for iPad to check-in users

Nachteile

-Expensive but there aren't very many good alternatives to this platform

Vorteile

This system is very user friendly and that’s is VERY important in regards to all of my non-IT end users in my office.

Nachteile

There is nothing to really dislike about this product. As with any new software, there was a bumpy learning curve but this was handled by their superior customer service team.

Vorteile

It is very easy for everyone in my company to use and navigate with Envoy. the features are super helpful with signing in guests

Nachteile

We have had some issues with connectivity but that could be due to our building and the other companies internet interfering with ours

Vorteile

Simplycity and reliability. In the past we used paper logbooks that really made our reception desk look antiquate and the registration porcess was slow and unreliable. The i-pad and the software have greatly upgraded the reception of our guests.

Nachteile

When we installed the system we also added the printer for the badges, but the cost of the supplies and the overall speed and quality could be improved.

Vorteile

Scalability, Mobility, Customer Service is always helpful. Ability to deploy global and use the local language on iPad, customization on the fly... from meeting types to the sign-in screen.

Nachteile

Label layout, Billing Banner should be to global admin, ability to change sign in flow (NDA before signing in), about to take your photo prompt, Need for more metric analytics or a connector to PowerBI or Azure connector, ability to remove visitor data on a retention timetable (remove everyone after 6 months +1 day).

Vorteile

Good value, easy to implement, easy adoption. We have been pleased that any bumps we've had have been quickly addressed by customer success.

Nachteile

N/A - Software definitely does the job, however we don't have a complicated use case.

Vorteile

It was easy and I could access it on my mobile

Nachteile

Sometimes it was hard to tell which desk I was signing up for because it didn't match the loffice layout or didn't have picutres

Vorteile

Envoy is incredibly useful for being alerted when someone arrives. We use it in the office at an unattended front desk. The interface is obvious, easy to use, no wondering what to do next. I also like that it takes a photo of the guest and prints a badge all before the visitor engages with the person they are here to meet. It required wifi and electricity, but other than that it's compact, standard tablet size, and reliable. I've never had a breakdown.

Envoy pings the person waiting on the visitor automatically when they sign in to Envoy through our chat client. No need to physically go and get the person. Envoy allows for multiple people to be on an alert in case it's multiple people in the meeting or if you need someone to act as a backup in case something's come up with the person they are here to meet.

Nachteile

Sometimes the height of the Envoy is lower than the person making for difficulty with taking the photo. We ordered a stand but it was flimsy and we had to return it.

Vorteile

Having been a Corporate Receptionist at other companies I have found this product to make the task of registering visitors unbelievably helpful. Visitors enter their own name into a system which then prints the badge and automatically notifies the employees. No more complaints about having misspelled a name or not notified an employee. We also use the photo function which makes it very easy for our employees to identify their visitor when collecting them from reception. Our clients are also impressed with our high tech sign in process.

Nachteile

The software itself leaves little to be desired. It has been well thought out. Our issues have been with employees not receiving the notification emails in their inbox. The junk filter on email software will place the email in junk or spam folder. Clearly explaining this issue to employees would save some frustration.

Vorteile

Envoy was implemented at a recruitment company where I worked earlier. Earlier, when a candidate came in , they had to sign in manually and recruiters we informed by phone. This was a highly inefficient process and we had many instances of candidates walking out as they weren't met by someone in time After Envoy, recruiters were notified instantly, regardless of where they were. Plus we were able to use this data to grow our database of candidates

Nachteile

Not much. The UI was supre easy for visitors to use and we were even able to get notifed on Skype

Vorteile

I love that Envoy integrates with Slack so that you're notified when a visitor arrives. I often conduct interviews and candidates arrive early and late. I can keep working undistracted. This also reduces load on office managers who aren't always at their desks.

Nachteile

It would be great to create user accounts across the Envoy platform was even quicker check-ins. Sometimes entering info quickly, especially in the presence of crowds, is a time consuming task with multiple required fields.

Vorteile

Envoy handles the guest sign-in workflow and notifies the proper employee that their guest has arrived. We also utilize the NDA form to make sure we keep the company safe. I really appreciate the Slack integration to PM the employees too.

Nachteile

Envoy seems to have minor issues from time to time with connecting to our wifi. I have to force quit the application to get it to connect again.

Vorteile

Our IT department embarked on PCI compliance and all aspects of our office security were analyzed. The Operations department suggested trying out Envoy as a way to log visitors and also announce them in case there was nobody at the front desk. Once people realized that they would get notification of a visitor even if our front desk person was not there (which is frequent as she is very busy with many projects), they were very receptive to the system. Frequent visitors had permanent name badges and others would have a badge waiting if we knew they were visiting in advance. We love the ability to download the log of visitors and this helps with our PCI compliance.

Nachteile

We are a small office, so many of the features are not really necessary for us. We wish there was a way to list several people as assistants or if there were places for multiple people that get notified on every visitor. Right now we are using a group email address that in turn notifies our three operations staff of a visitor as the assistant. It would be great if admins could elect to receive notifications in addition to the person that the visitor is there to see.

Vorteile

It allows us to manage visitors, NDAs, employee notifications, and even package tracking all in one simple platform. It is reliable and easy to modify as our needs change, and they offer terrific/proactive customer support.

Nachteile

Have had some issues with printer connectivity, but that could be internal networking issues.

Vorteile

-Easy to Use
-Lots of Options
-Helps with Compliance
-Helps with Secuirty
-Helps with Required COVID Contact Tracing

Nachteile

Now, I do not dislike anything about this software. Initially, I did not know everything we could do with the application and did not utilize it to its fullest potential. The learning process was easy and the customer service was fast and always courteous. Even when they are busy, their team is always on top of requests.

Vorteile

Seamless integration to your everyday visitor process.
Extensive set of plugins for the most popular 3rd party applications. We were able to link in our Wi-Fi for syncing guest credentials without needing to hire a web app developer! Same with the door access control system to include a log entry with temporary credentials upon visitor registration and check-in. The setup of the software is intuitive, and includes helpful hints along the way with why a specific setting is used. HR managers, and Front desk staff can have this product up and running in a matter of hours with little to no IT assistance unless they are looking for 3rd party integrations. The user experience is descriptive and not overly intrusive. The technical support representative who assisted us in correcting some errors in our security software were helpful, responsive, and even through it was a 3rd party system, they were knowledgeable enough to get it linked in to Envoy and didn't push off to the 3rd party to troubleshoot.

Nachteile

As with all good software, there is a premium price tag that comes along with this product. The software does include all you would need in a visitor management software. Other than the price of the product we have found it to be all inclusive and they have released at 2 other major feature updates; "Protect and Rooms included in the premium subscription at no extra cost.

Vorteile

Envoy is extremely intuitive and has been a great asset to our company after we made the move to a secure floor. The program has been effective in making sure our visitors are expected, greeted and that we have proper documentation of their visit. Envoy has made this start-up look like we're playing big-league.

Nachteile

The only con I have is that I wish we could publish private notes to candidates, in their invite. Sometimes we need to give a specific instruction, and it would be nice to have it all come in one email.

Vorteile

The software is user friendly on the user end and admin.
When they created this software they really though of the users. Report features

Nachteile

I would like for them to add more workplace place features such as floor plans(Moves-Add-Changes) /work orders request.

Vorteile

The UI is simple and clean, and for the most part, it is easy to use right out of the box. I also love the option to design and order custom badges with our own company branding on them, as an upgrade from the standard printed name badges. Envoy makes signing our visitors in much smoother and more professional with the digital interface. (Especially for a company in the tech/production industries.)

Nachteile

I tun into issues with the badge printer pretty often, so I'll have to hit up the troubleshooting section of the site a lot. The troubleshooting guide does usually help me solve my problems, though. There have only been a few instances where I've had to reach out to Envoy support or to my company's internal IT team for additional support on weird issues. One more con is that I wish we could have a little more control of the look of the iPad app, but that's not the biggest deal. The home screen and sign in pages still look great as they are.

Vorteile

Quality software with a ton of features. Beautiful GUI. Easy to setup and use. Envoy offers other software as well that is easily integrated with Envoy Visitors.

Nachteile

Pricing. Other options are available at a more affordable price for small businesses.

In Betracht gezogene Alternativen

Warum Envoy gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Envoy

Vorteile

We are a secured facility and anyone including employees that are not a US Citizen has to have an MK Denial run on them to see if they will be allowed into our facility....knowing their Citizenship ahead of their visit lets me do their back round check ahead of time.

Nachteile

I really have no cons...but if I had to choose one I would like it if each time a visitor signs in it doesn't require to enter a new badge number....unfortunately the system saves the previous badge number and even though I ask them to change the badge number as they are signing in, they go right by it and then I have to go into the system and manually change it myself....I wish down the road it will auto delete the badge number for each visit so they can't proceed without entering a new badge number....

Vorteile

I work for remotely, and we use Envoy for checking in and capacity limits each time we pop into the office to have a little face-to-face interactions. It is really great because it allows you to tell the company in real time how many faces they should be looking to expect while also taking out the complication of phone calls and micro management

Nachteile

The price is a bit steeper than other competitors, but for the range of softwares we use and their integration with them, it is still worth

Vorteile

Ease of use for visitors and the notification to the host really benefited our office as we don't have a FT receptionist.

Nachteile

The cost was relatively high but manageable.

Vorteile

Easy to log into and saves your information for fast future check ins. Also works across multiple sites.

Nachteile

Was set up to be used on an ipad which seemed a bit fragile for daily use.

Vorteile

Easy to use, easy to setup. Integration options are amazing

Nachteile

Licensing model can be a bit complicated depending on what you need

Vorteile

Quick and accurate tracking for deliveries being delivered and picked up.

Nachteile

None. The program works as intended. It does have a visitor management system, which I've used once, but haven't used only because I haven't needed to. It seemed to work as intended.

Vorteile

It is simple to use and can book my work seating through it

Nachteile

It logs me out everytime and cannot just do it quickly

Vorteile

Envoy is a great tool to manage your office spaces and car park. With the self-serve option, every employee has the ability to book their seats and car park space on live remotely.

Nachteile

It is tricky and requires more manipulation to change a seat once you've booked it. it is easier on the web version rather than the app version.

Vorteile

The only product I researched that had preregistration functionality that could still be segmented for privacy. Preregistration tracking is key to managing some of our guest access policies.

Nachteile

Launch was a little rough because of an account setup glitch. It was easily fixed within a day, however, and it has worked perfectly since. I don't love the new service model without an assigned contact. The service staff are very responsive, but I prefer an account manager who knows the whole story of what we need.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Envoy

Vorteile

Facil manejo y buena funcionalidad a la hora de trabajar

Nachteile

Mejoras en las organizaciones de ayudas

Vorteile

The system has a professional appearance and ease of use that visitors respond well to.

Nachteile

Not easily adaptable to meet the unique needs of a specific business, not security focused.

Vorteile

I like the notification choices available for each user, the photos and the badge printing.

Nachteile

I would love to have three of our workflows that can be programmed to call a specific number without entering the name of the department. Ex. Member Services visitor has to type in Member Services after selecting Member Services. For a particular staff, I see the advantage to typing in a name for a number. But we have 3 workflows that go to a specific Department.
I would like to have the access to note that listing ones email when signing in is optional. That has been a stopper for some of our visitors. Other questions I added I had access to list as optional. It is not intuitive to some visitors that they have to select the name for the system to recognize it. Might be nice to somehow direct them to the process. Is it possible to have a Chat to help people that are not techy - for the offices that do not have a receptionist in the lobby?

Vorteile

I have not had a chance to use it. I've been trying to get registered for a couple of hours already.

Nachteile

Unable to register. The mobile app started with Let's Get Started, regardless of whether one is already registered or not. Next is enter email. It takes 90 seconds to come back with something (on a fast phone). Then email was found. I scan the code and I am in. But, the very first time I tried to log in, my company had not connected me with the app. Virtually the same log in process led me to create my own (personal) account, which I was not intending to do. Then when my company did add me to Envoy, now it seems my email exists in two Envoy accounts. When I log in now, I see some information (like company logo and full name) displayed, but it also seems to be my personal account that I had created. I am assuming the logo and full company name would come from my company domain the Envoy has on file. But I know it's my personal account, as there are no resources available, like no rooms etc.

Ok. How do I delete the account? I go through the (confusing) set of menus (my profile, then drop down for company, then manage accounts. In there I see my name (and email), select, and delete. It takes me to the Let's Get Started page. When I "log in" again, the same thing happens.

Ok. Let's try their support, right? Not available, as it is Saturday. Everybody in the company must be taking weekends off, there is no support. I must wait for Monday. But Monday is exactly what I am trying to reserve at the office, as the company policy is to use Envoy to be able to work at the office.

Vorteile

Having tried out various solutions over the past 5 years. It is obvious that Envoy is the best solution for managing visitors on multiple floors and managing packages. It is convenient to set up the iPad app, users appreciate getting notifications when Interview candidates arrive at the front desk, they can get a notification message by E-mail or Text message and Slack instant message. Also when packages arrive for employees, they also get a photo of the package label sent to them, this is great for locating priority packages, once collected the user just clicks on a button to mark it as picked up.

Nachteile

Our location uses Apple iOS iPad minis with 8 inch screens, the app is certainly a stable build for iOS devices. However the few brief moments when I decided to use Envoy on a Android smart phone I did experience several crashes. That was annoying but I believe these bugs may have been addressed in a more recent build. For now we decided to only use the iPads as they seem to do the trick.

Vorteile

I must say, that for a small business / office, we have wowed clients and visitors from multi-nationals whenever they arrive at the receptionist area and sign-in via the iPad terminal using Envoy.

Back track a little, one of my favorites features is the ability to pre-register your visitors. This, depends on the setup of your IT, sends an email and calendar invite to your visitor. This email can include map to the office, some reminders (like dress code, parking), and this makes their sign-in a breeze upon arrival at the reception, they just say their names, and they're in the fast lane.

Analytics. Yes, I'm a fan of numbers and figures, and Envoy gives us a quick data analytics dashboard to see how many visitors came per month/year, who has the most visitors, deliveries, etc. The data helps our planning for Building management (e.g., add new Envoy terminal, extend the security/reception area, promote pre-registration).

It's just a beauty to use. And accessible via web from anywhere, and via a mobile app (passport as well).

Nachteile

If your office has multiple entrance/exit points, note that Envoy will treat it as having multiple locations, hence additional payment. Well, technically it's just the same office. But you can just create a sign-in field to indicate which entrance/exit they are in (just so you get to distinguish it when crunching the visitor data).

Vorteile

The iPad app is very user-friendly. Just a few taps, and we get to capture important visitor info (including photo). It gives the front desk a wow factor.

The notifications is the feature most appreciated by our company, since they get notified in real time via email/sms/slack upon visitor registration of their guests.

The pre-registration of visitors makes the visitor experience more pleasant. They receive an email/calendar invite about their appointment (which is customizable).

Envoy also provides basic analytics dashboard to quickly view how many visitors there are/have been, and which persons/places are most visited. The visitor log is easy to extract as .csv for further data analytics.

Nachteile

There is no provision to use Android devices instead of an iPad.

Currently, it's not possible to select multiple hosts (persons to visit/destination).

Vorteile

Envoy is very well designed for corporate environments. Our initial goal was simply a system that allows us to record and badge all visitors primarily for security reasons. We chose Envoy for the ability to notify users of visitors using email/Skype/Teams, which saves our receptionist time trying to track people down, and the ability to ask visitors to digitally sign an NDA.

Nachteile

The integration was not difficult for our IT team, and the features and integrations have expanded significantly since we started using it in 2017. My only gripe would be the annual premium subscription and label rolls are a bit pricey for an organization of our size, but it is not excessive compared to other options.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Envoy

Vorteile

Ease of use , for both Users and System Administrators. ENVOY is superior to Traction Guest, the other system that we used on trial.

Nachteile

Integration could be easier to select, setup, implement and use. It might be because of the nature of the product, but of all the aspects of the User Interface on ENVOY, Integration is a problem for us. Our IT department continually asks me for assistance, and I'm not the IT expert. They ask me because I'm the closest to ENVOY, so I understand why they ask me, but this part of your UI needs improvement. If I knew exactly what to improve, I would write it here, but I'm not sure what it needs to make it as good as the rest of ENVOY.

Vorteile

What I like the most is that is contactless when using the app on your phone. The kiosk is accessible and convenient when there are one or more tenants in the building. The notifications are fast and efficient

Nachteile

the least about Envoy is that is not compatible with all mobile devices. It is great for apple user, but not so much for Android.

Vorteile

We are able to digitize and automate our visitor registration workflow. The notifications are great (e.g., thru e-mail, sms, slack). The iPad user interface is user-friendly and customizable. We also get to extract all the data and the built-in dashboard also has some visual analytics for easy reference. The customer support is fast and the staff is friendly to deal with.

Nachteile

We just have one feature request to have the mobile and email details of the employees be hidden from view of the Receptionist (since our receptionists/security team is outsourced). This is not possible, but they said it may be considered for future developments.

Vorteile

Ease of use was key to our administrators

Nachteile

The pricing model is ridiculous and is geared solely to upsell customers to top tier for any add-on

Vorteile

The history log data as well as guest/visitor sign in. A lot of visitors are WOW'd about the Envoy.

Nachteile

None so far. I do have an idea if your software already does this , please disregard. We can invite visitors prior to there arrival thru the Envoy system. As a Sr. Maintenance/Facilities associate i have to be sure contractors/vendors view our safety documentation for Danfoss before entering our facility. Is there an all inclusive type Invite that we can tailor to my needs? The COD is covered while they are signing in as well as COVID related items.
If its a new contractor/visitor they must review the Danfoss safety on the shop floor as well as our Env. policy. I need to keep documentation that they have reviewed this for audit purposes. We have this in a power point format that they review when there on site, I would like to send like I stated prior an all inclusive invite .

Thank you,
Gary Oldenburg

Vorteile

We first started using Envoy to log visitors and vendors. It created a badge and worked really well. Then Covid happened. Envoy developed something called Protect. Now Employees as well as visitors and vendors are recorded in Envoy. Employees can use an app on their phone to answer health questions and secure a spot at work and the visitors and vendors are entered manually. The only drawback is that our touchless temperature taking screen cannot sync up with Envoy. That would have been perfect.

Nachteile

As I said in the above section, I wish that it could sync up with my touchless temperature taking screen.
Also, with Protect I'd like a little box next to each name that I could check once the person has their temperature taken - being able to record that in Envoy would be great.

Vorteile

We are a technology company in the real estate sector. Prior to Envy, we just used a sign in sheet and badge for visitors signing in. Not very impressive or safe (and this was before COVID). We now have a sign in system that better represents us as a technology company, is easy for visitors to use and for us to track who has visited our office each day.

Nachteile

We don't have any major issues with your product -it has been very dependable and even if we do not have a person at our front desk, visitors can use it without direction. Maybe have a way to send us paper badge rolls periodically based on our usage so we don't run out and have to rush an order.

Vorteile

This product is very easy to use. There are a few functions that make it particularly useful for my job. I am able to add it directly to invitations and I also add people in daily. I have never had any complaints about the product. That is saying something!

Nachteile

I can see how COVID-19 would affect this product and the use of it. I know you are in development with some new software, so it will be interesting to see the new integrations and updates when we return to the office.
One option to expand is in regards to the notifications settings. It would be great to have the interviewer AND the coordinator informed when a candidate is onsite. This would alleviate us needing to notify them that someone arrived. If this is a current feature, I am unaware of how to use it in this way.

Vorteile

I like the ability for guests to be able to enter their info (or even scan a QR code) to enter our location. It also connects to me via the app, Microsoft Teams, and the Envoy Dashboard website where I get alerts if there is a delivery or visitor to let in the door.

Nachteile

We don't use the printer or badges feature, but glad to know there is integration there if we wanted to step up the entrance/security level. The main "problem" is that we don't use the app to its full potential, but the parts we don't use are not necessary for our business.