ZenMaid – Bewertungsseite 2

Vorteile

Appointment, Work Order reminders and Time Tracking

Nachteile

Would like more custom options for task scheduling and time off

Vorteile

Functions available in free version are superb. I only pay per text reminders now which really suits me.

Nachteile

Would be good to pay for additional functions separately. For example if I could add on clock in/out only this would be really beneficial to me.

Vorteile

It is life-changing! So much in one place!

Nachteile

I really wish I could separate the income from residential vs. commercial
Also would be awesome if the days could wrap into each other, some of our commercial accounts don't start until 11 pm but we have to schedule them from 11 pm to 11:59 pm.

Vorteile

Easy to use and navigate . I love the holiday cards we recently had the option to use

Nachteile

Nothing that I could think of . They are always open to suggestions that serves the majority.

Vorteile

Easy to use and automated customers schedules and reminders

Nachteile

nothing really its pretty easy to use and they are quick to get back to you

Vorteile

Data Driven decisions that optimize resolutions

Nachteile

Billing for six inactive months without account management

Vorteile

Easy to use on the back end and also on the mobile app

Nachteile

They charge extra per text if we send messages to clients

Vorteile

The ease of scheduleing and being able to set up an invoice for each client

Nachteile

I don't have any thing to say on this topic

Vorteile

What I like the most at ZenMaid is the invoicing and time-tracker features. Also the user experience is amazing!

Nachteile

There is nothing that I really don't like, but something that could be improved would be the daily report e-mails.

Vorteile

We are able to schedule clients easily… With limitations. So far we have not had any issues with our customers getting emails or text message reminders.

Nachteile

There are so many to mention. We are contacting tech-support every other day about an issue. They also do not answer the phone but push you to use the chat feature. However it is not a chat since it takes hours for a representative to get back to you. There are other issues that we have had using ZenMaid that they have had to fix behind the scenes. Meaning that it is a software issue and not a user issue. The app works If you don’t make any updates, otherwise you do have to shut the app down and restart it. We have constant issues with our team not being able to clock in and out on the app. Not being able to use any security features when our customers are making payments using a credit card is our biggest issue. They have down right refused to make any modifications to the payment page in order to protect our customers information.

In Betracht gezogene Alternativen

Jobber

Warum ZenMaid gewählt wurde

Consistent issues with the app. Issues with scheduling duplicate appointments for different cleanings. And no security features when processing credit cards

Gründe für den Wechsel zu ZenMaid

We got the impression it was made for cleaning companies. Specializing in one type of business

Vorteile

It was encouraging in the beginning of going digital for scheduling, etc. Once you get going though there was a lot left to be desired. I’ve been with Jobber since July and love their platform way better.

Nachteile

I really don’t appreciate cancelling and then not having access to my financial data. I need documents for tax purposes and I have to sign up again in order to get it. In my opinion that’s bad business and I should have been alerted when I cancelled so I could gather all the information I needed before moving platforms. This is the whole reason I’m putting up this review. Before today it was a simple, they’re just not a good fit, but now I’m peeved.

Vorteile

Having started with this software when it was just my husband and I, it very quickly became the reason that I could grow my business so quickly.

The ease of use, the ability to scale and the additional features it has are amazing.

From GPS tracking apps, to snapshot reporting to a simple to read dashboard - it really does everything. Inclusive (free) texts to customers through the system to remind clients and staff of appointments - it really is a system where you can add a client, add the appointment, assign the staff member and then simply forget about it! Right through to providing unlimited customisable booking forms that seamlessly plug into your website or Facebook page.

In addition, anything that it doesn't have right now, you simply add it as a feature request and their in-house development team start working on it.

The rate at which the software has developed, enhanced and evolved over the last two years is phenomenal and I look forward to seeing how it continues to grow alongside me.

Nachteile

Really difficult to say. I will agree with another review that the inability right now to calculate travel time directly in the system can be frustrating - however setting up travel appointments is one option that works as is simply exporting the payroll to CSV and applying some excel wizardry!

Only other thing I like least is that the Halloween customisation was only around for a few days but I can't wait for the Christmas one!

In Betracht gezogene Alternativen

Jobber

Gründe für den Wechsel zu ZenMaid

Having sat in a lot of the social media forums before choosing software and having trialled the other software, what convinced me was the level of support from these forums. Not only about the software, but about cleaning businesses in general. So yes, Zenmaid has "maid" my life easier

Vorteile

*Designed specifically for cleaning companies
* Options for automated communications for both customers and employees (email and/or text) - eg. appointment reminders, schedule changes, customer follow ups after service and more
* Excellent customer service - Zenmaid extremely responsive and helpful with questions or concerns
*Reasonably priced
*Constantly upgrading, improving & adding new features (built in feedback system for feedback from users)
*The app is super helpful for obtaining information on the go but does have its limitations - promises have been made to increase app functionality soon
* Customizable - can add your own custom fields for customer information, statuses, etc. and can make determination as to who can see information (employees vs management)
* Multiple viewing options for schedule
* Multiple options for recurring service frequencies
* Feedback section where users vote on suggestions for improvement
* Also provide other useful tips/videos/articles on how to successfully run a cleaning company
* Love how the software tracks your leads and how they came to you - provides great reporting for tracking which marketing sources are the most effective for you
* Can link with your website for managing leads & online appointment bookings (if you want)
* Like how employees can clock in and out of a job and can see a map of where they have to go

Nachteile

* Can be cumbersome at times - particularly with making changes to recurring services. They seem to be aware of the issue and have been working on making improvements but it's not quite there yet.
* Can be glitchy at times but generally can be correlated with when they have been introducing a new update which is understandable I guess.
* Custom fields show up in order created and cannot change order they appear. This drives me nuts because as we are using we think of new things to add but cannot put the new fields next to others of similar vein so the information is a bit disjointed in appearance.
* Wish we could print schedules
* Wish we could visualize the schedule by customer on the monthly view
* You can see all upcoming appointments for a customer but cannot print or email that to send to customer

Vorteile

Gosh, this is tough to answer...I like most how it is affordable. Also everything for operating my cleaning business is in one place. It is SIMPLY laid out and easy to navigate through. TONS of useful features from color coordination, on my way texts, tracking client payments, dashboard, etc.. Also there's such caring team who operates Zenmaid where they RESPOND to your questions and concerns in a timely manner.

Nachteile

The thing I like LEAST is the name...We are not MAIDS but cleaners. It would be ideal if it was called Zen.

The task feature is something I don't care for. It seems like there isn't much usefulness to it. It would be ideal if there was a icon on the left side for tasks and it was like a "To-Do" list. I feel it's currently more of a "reminder" than a task.

As an owner, needing to use the browser to change the schedule/assign workers last minutes. It would be ideal if there was a separate thing so we can do that right from our phone with ease.

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Jobber

Warum ZenMaid gewählt wurde

ZenMaid was tailored to cleaning companies. I felt confident switching after reading the reviews and looking at the FaceBook support group.

Zuvor genutzte Software

monday.com

Gründe für den Wechsel zu ZenMaid

ZenMaid's layout and navigation is so much easier/smooth and less overwhelming.

Vorteile

The notifications to customers was a nice feature.

Nachteile

The notification system glitches and sends wrong times.

Vorteile

The layout is easy to look at and use. If we have any issues at all, we can easily contact someone in the company for help (and they are always helpful!) It makes us question systems we have put in place before we started the software showing us that there are other ways to do things. (makes us think more efficiently). I love the ideas/feedback section on the software and being able to see other peoples suggestions AND I really love the Facebook group and getting to know other companies all over the world. So coo!

Nachteile

Im not sure if its because our last software had a custom online booking we created, so I am comparing, but I wish it was more customizable for how we charge and lets us have more forms for difference services we offer. We have had to add a step back in our process to confirm booking information, where we wish it could be a one in done on the clients end. We had spots we put on our schedule that were specific for online bookings, so anytime a potential client tried to book, they could see what was available and book it themselves. Easy money for us not having to do anything! haha.

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Jobber

Warum ZenMaid gewählt wurde

The person who designed/managed our software got a new job and wasnt able to keep up with the needs of the company.

Gründe für den Wechsel zu ZenMaid

It had significantly more features that fit our needs.

Vorteile

This software is so easy to use and customizable. There are so many features that have been built out since I started using this software that I feel like it grew with me. I came from using pen and paper and was consistently being locked out of houses because they didn't remember I was coming, my cleaning techs didn't know where to go or what to do when they got there, we were losing checks all the time. It was all around chaotic. Now the clients always know we are coming with the reminders and On the Way texts, the map is built in for the employees with a very easy app for them to use to get the notes, garage codes and even pets names and I am able to charge the client's credit card for each cleaning through the software. My cleaning techs don't ever have to worry about how our company is being paid!

Nachteile

This is really a tough one. Every time I have ever had any thoughts on what could be improved the team makes it happen in a short amount of time! They are so great at being responsive to the needs of the business owners because most of their team are cleaning business owners themselves.

Vorteile

I love how easy it is for employees to find all the info they need for their work. I love that it keeps the clients updated, as well and sending the reminders to both them and us. Been a game changer for me!!!! I also LOVE the simplicity, ease of use, look and feel of the software. I have tried other scheduling system, and although functionality is of course the most needed part of it, I have found Zenmaid the easiest to navigate and enjoyable to look at and deal with.

Nachteile

I wish that there was a way for everyone on the team to be able to see if someone already hit the "on the way" button so that it isn't hit more than once. I also would LOVE to see the ability to upload pictures of items that may have been found/damanged from the employees phone, and also I would love love love the ability to upload checklists that the employees would need to check off to be able to clock out to save paperwork being everywhere.

Vorteile

We love the auto scheduling and reminder features . The system is very helpful for keeping all your clients info in one place and staying on track of things . The app is also great for keeping track of employees with GPS and auto reminders

Nachteile

There are a few issues from the technicians cell app our cleaners report connection issues and notes don’t always save . It would be amazing to see photo sharing , live dispatch screen that shows openings vrs bookings to assist with scheduling . A group message area would be awesome too .

In Betracht gezogene Alternativen

Jobber

Warum ZenMaid gewählt wurde

No auto scheduling and not industry specific

Zuvor genutzte Software

Deputy

Gründe für den Wechsel zu ZenMaid

Industry specific with auto scheduling, staff auto reminders . Text / email capability’s , cell phone app, gps in / out times , made by cleaners for cleaners !

Vorteile

This allows quick and easy access for me and our employees to be able to set there schedules and allow them to leave notes and or photos for any assignments on the app.

Nachteile

The worse possible thing I can say about this app is every time you have a employee work past midnight it starts a whole new day with them instead of them getting to finish the assignments for that day.

Vorteile

I really like that Zenmaid has a very responsive team and they seem eager to offer updates at a client's request. I also like that Zenmaid is specifically tailored to the cleaning business industry and that they offer valuable support of the industry, in addition to providing a great software. Many of the top cleaning businesses use this software and there is so much online interaction. I tried Jobber for a short period of time and although it had similar features, they didn't have the same kind of ongoing support that is specific to the business. I love that Zenmaid is continuing to improve and add more reports. I like to analyze data company data in excel, and some of these reports make it much easier for me to analyze. I appreciate that that I am able to offer feedback easily and just recently I requested a report, and it was included by the team within a few days.

Nachteile

Initially the program did not have a map however they are currently working on this. Also there weren't many reports that could be pulled from the database. I would love to be able to have more reports in the future, such as a calculation of drive time spent between the "clock in" and "clock out" time of client houses.

Vorteile

It’s super easy to use and without it I would be lost. The customer service is second to none.

Nachteile

Not everything was available on mobile right away but most of it is now. So it’s not really a con

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Jobber

Gründe für den Wechsel zu ZenMaid

Customer service

Vorteile

The automated daily reminders save us so much time as we were sending these separately to each customer in the evenings. We were also using an older system that we were only able to use on one computer which was frustrating and Zenmaid has allowed us to access the schedule on any computer. We have been able to take a family trip of 5 days in another state and the business was still functioning while we were away because of Zenmaid. It has been a life changer!

Nachteile

I don't really have anything that I don't like. The nice thing about Zenmaid is that it is constantly being updated and the users are being heard when giving feedback on what could work better.

Vorteile

Cheap, easy to use (other then the glitches and having to refresh every time you make a change) and I did like the calendar scheduling system designed for the uniqueness of a cleaning company, from booking form to finalizing payment (but not following through to payroll ).

Nachteile

Not sure how this product is getting rave reviews when it has glitches that are huge problems, such as missing payroll hours (on the calendar,logged in and not on payroll)! ...unless of course the users are trusting that the program is calculating properly, as it should be! This is only one of many little glitches.....customer service responds but never answers or solves the problem. Payroll should not be sold as a service on this system. So be aware, if you get this software - do your own time sheet calculations. After using this for 6 months and pulling my hair out, I switched to a software that works.

In Betracht gezogene Alternativen

Housecall Pro und Jobber

Gründe für den Wechsel zu ZenMaid

I was drawn to the idea of having industry designed software, specific to my needs for booking

Vorteile

EVERY SINGLE TIME I have a question they reply to me directly and quickly. If they do not have a good answer they let you know they will add the problem to the list of things they are working on. And guess what! A few weeks or months later they have made the change! They will also include you in the process of designing the improvement by gathering your opinion.

Nachteile

It can be glitchy but they acknowledge your problems when they happen so you dont get left feeling like you dont know how to use the software. It is not the cheapest option if you are just using it for scheduling but it has so many great features that others cannot compete on value.

Vorteile

I like the response time . I like the scheduling .

Nachteile

There’s no quite option as far as I know .

Vorteile

I have been using this software for many years now and have seen this company grow. They pay special attention to each and every customers needs. This is an easy software program that even the least techie (me) person can use and understand. Most importantly each and every person on the Zenmaid team is helpful in every way possible. [SENSITIVE CONTENT HIDDEN] and staff go above and beyond. I highly recommend this software and company.

Nachteile

I’d like to see the ability to map out a new customer for the best spot on the current schedule of customers.

Vorteile

Layout/design. Multiple options for viewing the schedule. Option for tasks. Billing capabilities. Reminders. OMW texts. E-mail templates. Fairly easy to use.

Nachteile

It would be nice if the remember me function worked for desktops. And maybe a stay signed in option. Staying signed in on the website for mobile as well. (I don't tend to use the app much except when I want to quickly glance at the day's appts.)

An option for photos would be really cool.

An option for a 'clock in' and 'clock out', that has no correlation to appointments would be handy because I pay drive time and it's way easier to have them clock in at the start of the day, out for lunch, then back in, then out at the end of the day. I currently use Tsheets to do this.

Vorteile

Everything about this system has been a dream come true for our business

Nachteile

None noted so far. The system is what we had been searching for the past 5 years in business!

Vorteile

Having all my info in a databae that's easily accessible. The reminders and emails so clients won't forget appointments or have no escuse to do so.

Nachteile

Ipad app has minimal function. However i know an update just launched so i have to check it out. I'd like the girls to be able to check their future schedule on there.

Vorteile

I like that it is user friendly and the customer support team is very responsive.

Nachteile

Really I just think the program needs more features. I switched to markate bc if the amount of features is has, and seems to be a very clean cut program so far.

In Betracht gezogene Alternativen

Jobber

Gründe für den Wechsel zu ZenMaid

At the time I was in a hurry and thought ZenMaid was a great start.

Vorteile

I like that they are constantly listening to our feedback and making changes as necessary. Customer service is very fast to respond and able to fix any problems as they come up.

Nachteile

I wish the reporting features were more detailed.

Vorteile

I liked how when I was creating a new client or scheduling n appointment, it was off to the right like a sidebar and that allowed me to view the entire calendar while creating the appt. Easier to use than the "big guys" like Housecall Pro or mHelpDesk.

Nachteile

The schedule for multiple employees was not lined up nicely so that I could easily see where there are openings in the schedule for a new client. Very scattered and too much like using google with multiple calendars. I'm not going to pay to look at a schedule that is just like google's FREE version.

Vorteile

Customer service is the highest priority, always there in minutes to a answer any questions and they look for ways to improve there software by reaching to end user.

Nachteile

Going on two years using the software and I don't have anything least to say about the software.

Vorteile

The software so easy to use. Their training videos and all the information provided is wonderful to get through the learning curve of a new software when your busy. The look of everything is beautiful. And the booking form has brought tons of business.

Nachteile

Nothing. Things are always being updated and Improved. And the fact that you guys want to hear from the user and our input, our suggestions is priceless.

In Betracht gezogene Alternativen

Jobber

Warum ZenMaid gewählt wurde

I tried you guys out on a free trial, instantly fell in love with the software and never looked back.

Gründe für den Wechsel zu ZenMaid

Your the best and you are for the Cleaning Services.

Vorteile

As maid service Zenmaid hit the target when improving and developing their platform. The improvements over the years are amazing. I looked into it a few years back and it was not right for us then. However, with the new changes and upgrades we cant say enough of how it has changed our Business. Our staff loves it more then the other software we have tried. A plus they move you over to their platform free??

Nachteile

I do think they need to work on their Review platform. Most recently i did see them addressing this issue and are working on a fix and cant wait for it.

Vorteile

I love that I can do both scheduling and invoicing with the same software. It's super easy to use and customer service is AMAZING!

Nachteile

My only dislike is the cost as it's quite pricey once converted to Canadian dollars. It may not be as much of a hit for a larger business but for a very small one it's pricey.

Vorteile

We love the fact that ZenMaid is so in tune with the needs of its users. They are constantly making improvements and working to make this the best maid service software on the market. We love how easy it is to use and the incredible support we get from their team.

Nachteile

We don’t really have any complaints. We understand that this company is always updating their softwares capability, and functionality, to address the needs of its users.

Vorteile

I like that customer service including [SENSITIVE CONTENT HIDDEN] get back to me within hours of a question that I may have that type of customer service can't be beat.
I am been so happy and relieved since I've started using zenmaid it has taken so much guesswork in free time put back into my life

Nachteile

Because I am a super small company right now and growing the price monthly is a little high but I am willing to pay for it because I do love the software so I make sure that it's taken care of

Vorteile

Ease of use. Makes for clear communication with our team. Automations give me my time back!!!

Nachteile

Lack of route density options ( glad a beta map feature is in the works )
that adding images to each clients homes is not an option... Yet :)
The onboarding process initially

In Betracht gezogene Alternativen

Jobber und Thrive

Warum ZenMaid gewählt wurde

I needed automations to remind our cients of there visits, payment processing and follow up.

Gründe für den Wechsel zu ZenMaid

cost efficiency maid service specific innovative progressive

Vorteile

The colors in the design, the somewhat ease of use and that it has some customizing abilities to it.

Nachteile

Where do I start? I wish it was more robust in its features. I wish you could pick up the phone and call technical support, it is such a bother to me to have to write to someone and then wait a few hours for there reply only to sometimes to hear we don't have that feature. The software needs more templates and a way to attach documents in the software without needing a third party involved. The payroll needs to be fully developed. They need a better onboarding process when you first purchase software they should have someone who calls you and show you how to use every area and entire functionality of Zenmaids. I just recently purchased service autopilot and am now transferring my documents because I need more or shall I say the items listed above. I really don't want to leave Zenmaids but my hand is forced.

Vorteile

I really liked everything about ZenMaid except for the 2 cons noted below. They were dealbreakers, unfortunately.

Nachteile

I wasn't able to secure appointments with a credit card and there were no automatic Google review requests.

Vorteile

The automation is #1.

I'm a single mom of 5 and I needed the automation more than I knew I did! Automatic texts, emails, and so much more. Instead of spending hours trying to keep everything in order and running smoothly I enter the info in once and done it runs itself.

Customer service is on it! Any issue I have had they are with me in a timely matter and always fix my issues or direct me on how to fix these issues.

Nachteile

I do wish there were a way to track mileage (I do hear this is in the works) and pay mileage as well.

Vorteile

Very user friendly. Support staff is prompt to respond to questions. Tutorials are available.

Nachteile

There are a few features that I would love. I have put the suggestions in...and they are responsive in checking feasibility.

Vorteile

I really love everything about this software. There are no features that are lacking! They have excellent customer service, and even have a way to request and vote on new features. They are continually improving the functionality based upon the requests of users.

Nachteile

Any features that I felt were lacking have been added based upon user feedback. It really is an excellent product.

Vorteile

easier to use and ran my business. the way it has separate levels of information sharing and security.

Nachteile

It was difficult to sign in for employees before, but it has been sorted now

Vorteile

It is easy to use and gives you all the perks of a high dollar software with a professional appearance.

Nachteile

It doesn't sync well with quickbooks and you can't integrate multiple payment platforms with it so there is a lot of double entry. They are constantly adding new features, but then a lot of the basic features occasionally malfunction.

Vorteile

its colorful and easy to learn, the app is getting better, its cost effective, lots of good features

Nachteile

its been rather glitchy after the last update, its difficult to reach customer service when issues arise

Vorteile

Everything automated. Starting from schedule and finishing with reminders

Nachteile

None that I can tell of it. Everything works well

Vorteile

I love the ease of the software, the features, constant improvements, and customer service!

Nachteile

Payroll has been an ongoing issue and I am beyond frustrated. There is a glitch and it takes me 3x as long and many reviews to get it right each week. Y'all know (I have complained enough I think!)

PLEASE fix this. It might be easier for me to go back to pen and paper at this point.