Jobber

Vorteile

It’s flexibility to our multi trade business it allows us to customise to sure each and every type of servcies, from regular window cleaning to one-off big construction projects.

Nachteile

I feel the limit on the number of users should be higher considering the amount you pay on the top tier plans. You can add additional users at additional cost which i don’t feel is priced low enough. I also feel that some of the new features they are implementing should not be additional cost and should be included as part of the grow plan.

Vorteile

Jobber is simple to use. I like the layout and how convenient it is to build a solid qoute or a template for a quote to be used over and over. My client's appreciate the cleat communication. It set my business apart as professional when the client has the portal to view all their jobs.

Nachteile

Two main things: tracking hours and/or payroll is not easy. I can almost use Jobber to run my whole business but it always seem like a hassle to figure out payroll. I can't easily get my employees or subcontractors hours from the app on a Friday afternoon, I need to get in front on my computer. It would be nice if there was a foreman/owner portal with some timesheet feetures. Next, the PDF printout of a quote is no bueno, I invest time in building a nice quote, adding pictures, long description about what is included in a project, and if the client opens is at their computer, they get all that information. BUT, if they try and view it on thier phone it comes up lacking, or even worse if they choose to print it so a family can go over it at say the kitchen table, the print version is missing so much information and it print all weird. I have tried a few different ways of printinf to try and make it work but it doesn't. This is a bummer for my clients on a regular basis.

In Betracht gezogene Alternativen

Warum Jobber gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Jobber

Vorteile

-Time track
-reports
-Time track
-clock in and out

Nachteile

Need more training for Spanish clients, maybe 3 weeks contact with the new buyers to show everything one by one

In Betracht gezogene Alternativen

Warum Jobber gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Jobber

Vorteile

When we started with Jobber, we replaced Google Sheets as our "CRM". Jobber was a HUGE improvement and we have expanded our business several times over thanks to Jobber. It suited our needs quite well and I am very grateful.

Nachteile

As we expanded more, there were new things we needed that Jobber could not do. Jobber is great at what it does and for a small operation up to maybe 20 or so people, it is amazing - and a great value, too! However, we eventually reached a level, where we needed to implement more and more Google Sheets again to track things Jobber could not be made to report on and to record other things.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Jobber

Vorteile

I've used Jobber since 2016 for a catering company believe it or not! They are super responsive and constantly improving the product. Absolutely excellent.

Nachteile

Really...I could sit here all day and talk about the good but I just don't think I have anything bad to say or even that I like the least. I suppose I'd like to see a setting where jobs and visits were the same but once you get used to it, that doesn't matter.

Vorteile

It's simple. For those companies that use a "pipeline method" to move jobs along from step A-Z like we do (construction). Makes it seamless, you know who's going and when, everyone can add notes in or any important detail. You can connect external apps to automate certain processes to eliminate the leg work.

Another feature we really love is the follow up - you send an estimate to the customer and it will follow up with them how ever many times over X number of days. Beats making all those phone calls!

We also like how the customers have their own individual hubs and can view open invoices or work orders and estimates.

Nachteile

Initially there were some lowish ACH daily limits, they've since increased that which is great for a company our size. We can get those funds faster!

Unless you use the software this wont make sense. But if you collect a payment in a customer account, if you categorize it as a "Deposit" you cant freely move this payment to whatever invoice from the outside. You need to go into an invoice, edit it, and collect it from there. It's more of an inconvenience. So what I do is just collect all checks as a "payment" instead of a "deposit" to make it faster.

When you collect a payment as a "deposit" DURING the process of signing and approving a quote, you don't have the issue I am speaking about above. The PRO's heavily outweigh any cons though with jobber.

Vorteile

Jobber is very user frindly, it helps me keep track of all my jobs and quote so i no longer hundres of lose paper with my qutes on them

Nachteile

I dont really have any cons that i can think of about jobber

In Betracht gezogene Alternativen

Warum Jobber gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Jobber

Vorteile

I love the ease of use and the ability to have customers sign off on jobs as well as the customer facing portal where they can see appointments, make appointments, make payments, etc.

Nachteile

The only thing I wish they would do in the customer facing portal is allow the client to see the title of the Job that a visit is scheduled on. The reason is that when we have customers that have multiple homes (frequently), property managers & builders (our biggest market) and multiple projects they do constantly ask us which appointments are for which properties or work. I also wish the reports were a bit better, meaning I would like to be able to pull a time keeping report by job, this would be helpful for many reasons but primarily on Time and Materials. We have a lot of jobs going on at any given moment so this would be helpful.

In Betracht gezogene Alternativen

Warum Jobber gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Jobber

Vorteile

Jobber is ALWAYS improving! They are continuously working to find ways to improve the software to add value to our business.

Nachteile

Sometimes features can take a long time to develop.

In Betracht gezogene Alternativen

Warum Jobber gewählt wurde

Gründe für den Wechsel zu Jobber

Vorteile

Love it. Good value for the product solid performance

Nachteile

Cant think of anything at the moment. Nothing pops up

Vorteile

Reasonable pricing for the features. Automation and easy to use. Overall the intuitive and easy to use modern interface is great. They seem to be adding things all the time that brings extra value.

Nachteile

The depth of quoting, and more so the products and pricing. It's also a bit difficult to search the right item you are looking for 1/2" 90 vs 1/2" Copper 90 you have to know the way you entered it.

It be nice if you could group things like service items, material, and then make assemblies ( Toilet rough-in -) Has 10 feet of pipe, 2 90s, 2 45s, 1 wye, 10 feet of waterlines. 4 hours of labour. Some way to update your labour or material and it helps update all of your assemblies pricing.

Be nice to have schedule of value invoicing for commercial projects.

Be nice to have some type of service agreements built in.

Needs to have better photo management with out having to need an addin.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Jobber

Vorteile

The flow through from enquiry to invoice

Nachteile

There are certain parts that still frustratingly need developed further for it to become the full package - development is an ingoing thing within Jobber and it's mostly there so this definitely shouldn't put people off trying it

In Betracht gezogene Alternativen

Warum Jobber gewählt wurde

Gründe für den Wechsel zu Jobber

Vorteile

Jobber has streamlined a lot of our workload and enabled us to bring on less skilled staff to take on some of the administrative rolls by providing easy to use tools. Our customers love the interface they get and we've had many customers commenting on how smoothly the entire interaction was because of what Jobber brings to the table and how we've implemented it in our business.

Nachteile

I don't like the AI features at all. They are poorly functioning clutter and I'm disappointed they don't provide an OFF button for them.

Vorteile

We chose Jobber back in 2015 for its simple, sleek, and intuitive design. The user experience on both sides is top shelf. It offered the flexibility to customize the system to fit our needs without requiring a programmer or incurring extra charges like many other options. We have grown with them over the years making many changes along the way as they developed and released new features.

Nachteile

Fortunately, Jobber's attention to development has eliminated a lot of the issues that we had in the past, and whenever something new pops up they are never far away via chat to address the issue. I'm not a big fan of the USD pricing since it's a Canadian company and I'm a Canadian doing business in Canada, but that's how they have it set up. Sometimes, when I bring something up with support I feel like I'm speaking a different language than they are and they aren't able to help, so I give up before getting mad. It's still not geared toward movers, so we miss out on some cool features that are only available on mover CRMs, but we have a lot of time and experience invested in Jobber, and we have more ways in store capitalize on the functionality. So we're staying put for now.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Jobber

Vorteile

Jobber is constantly adding new integrations, so my expanding business can add other apps and services that pair well with Jobber. I love how fast my quote process has become with Jobber. As soon as I am done speaking with a prospect, I can upload pictures to jobber, and send out the quote in just a few minutes.

Nachteile

Down times have been few and far between with Jobber, but any day time issues with the app are a huge inconvenience when they do happen.

In Betracht gezogene Alternativen

Warum Jobber gewählt wurde

Gründe für den Wechsel zu Jobber

Vorteile

Simple to use, good workflow, good mobile phone app, good technical support.

Nachteile

- Poorly designed 'user interface'. Not very intuitive.
- Lots of 'Bugs' and 'Bites" in the software. Many limitations too.
- Poor integration with QuickBooks online and Company Cam.
- No easy way to give feedback & recommend improvements

Vorteile

It brought all of the programs into one program. From invoice to Quotes and even inter staff communication.

Nachteile

The GPS integration is lacking and does not really help us track the fleet.

Vorteile

I went from using a large paper calendar on my desk top to jobber with weekly, bi weekly, monthly and commercial clients! It truly was a hassle to cancel white out and reschedule clients! I highly recommend jobber to everyone for small business!

Nachteile

Nothing really. They have updated and kept up with the most recent trends of what a business shall need.

Vorteile

I like the flow that starts with the customer request, converted to a quote, then to a job to schedule, then to an invoice at the completion of the job. It helps me alot being able to see what I am actively working on.

Nachteile

There are some quirks with QBO sync, but i have not experienced any major issues. Expense tracking is a little lackluster, you have to manually enter the data. Progress payments for larger jobs is cumbersome at first, there are methods, but I don't think they are well documented.

Vorteile

Outstanding technical support and they are very FAST to respond to you.

Nachteile

Maintenance reminders for my hvac clients has been a chore.

Vorteile

I like the price point of Jobber and the easiness of it.

Nachteile

The main two things I do not like about this program first is if you have a invoice or a quote wrote out in someone’s name you can’t just go in there and change the name and address. You have to start a whole entire new quote and copy and paste it would be a lot more use a friendly if you could just add the adding of it so the same invoice or QUOTE can be sent.

The second thing I don’t like about it is I have to do monthly bonuses for our employees every month and I have to calculate their sales. I wish there was a way to be able to click on the area where the names are so they can get all jumbled up into one group each so it’s easier to calculate, or be able to just look up the technicians name and see how much they sold that month in sales. Right now I have to go through each individual invoice from the legacy invoice section and calculate each person’s invoices throughout the entire month and it takes forever.

Vorteile

Jobber is absolutely great at the things it has included. Great at setting up appointments with customers, sending quotes, and automating follow up messages as well as invoicing.

Nachteile

Jobber started to turn more towards the marketing side, websites etc when most companies that use Jobber already have these things in place. We need the ability to move projects around on the schedule temporarily to figure things out without it sending automated emails or being lost as there is no log or history.
I dislike heavily that there is no ability to customize how the quotes look to customers. Cant use BOLD font ... cant use different colors or anything inside any of the text boxes for line items.
I dislike that there is no internal communication with Jobber... I should have the ability to @teammember on any request, quote, picture, job, note etc and it TAG my team member.

Vorteile

Jobber has helped me to streamline operations and cashflow within my business including new client acquisition, reviews, invoicing, and scheduling. I'm able to take a look at the dashboard each day and see how my business is doing before I head out the door on service calls. Throughout the day I get reminders for clients who schedule directly with me as soon as they fill out jobbers scheduling form which allows me to reach out to them immediately while in the field for a quick conversation, this has increased customer retention and our relationships with our clients.

Nachteile

Jobber is a comprehensive platform with a lot of features and services, we use jobber for our whole business and this can make certain parts of the platform hard to understand in the beginning. Overtime, I've gotten a better handle on it and call jobber support more often than trying to figure something out for myself.

Vorteile

What I like most is being able to keep track of all my jobs. People can call in a year later and we will know who they are. Also being able to cash out credit card payments same day is convenient

Nachteile

To be honest I don’t have anything bad to say . They been pretty consistent with me.

Vorteile

The customizable fields to cater jobber to your business. New features like Sales rep statistics is a welcome addition. We didn't know that we needed it but once jobber set it up we find ourselves pulling the reports for data.

Nachteile

Customer service isn't the best. After you get through the ai bot usually the representatives say that they will follow up to the developer team. I do not like when the display changes four times within a season.

Vorteile

Jobbers pros: The website is perfect for office employees while the app is a great tool for technicians. I love how easy it is to chat with Jobber and that you can even recommend new ideas to their software team. The flow of the software is efficient and streamlined. Everything is connected, We love that we can change settings/permissions for each individual employee/tech.

Nachteile

Cannot integrate with QB Desktop, you must have QB online.
Cannot add a CC fee automatically to all quotes/invoices

Vorteile

I love how it saves me time. The old saying that time is money is extremely true but the song, "Cats In The Cradle" is also true. Kids grow up too fast so every single minute with them is priceless. Jobber saves me that time and gives me back priceless memories with my family I would have otherwise lost to processing invoices, quotes, and the like.

Nachteile

I feel like I have no control over Jobber's invoicing section or the client section. For example, I set up partial payments for a customer who is grossly overdue on her account. Although it says it is set up the system refuses to allow the customer to make the partial payment! For the clients I occasionally accidentally set up a new account for a customer, thinking they were new customers when in fact I have an account already set up for them. When I discover this mistake the system won't allow me to merge the two accounts! That makes a total mess of my records. On top of that, when I have a commercial customer or a renter who has set up an account with me and then says, "Oh, this needs to be put under such and such's name.", I'm kind of stuck because the system refuses to allow me to set up accounts for commercial clients or renters with a sub-account for their tenants or the owners they represent. These two issues lead to a lot of confusion for me and quite frankly drives me nuts!

Vorteile

The scheduling, we can schedule out as far as we like. The guys enjoy seeing their future schedule as well.

Nachteile

Not much, of course we would like to see some changes. The progress billing could be better. The other thing we have noticed is it would be nice to move a quote directly to invoice instead of first having to make it a job.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Jobber

Vorteile

The functionality and ease of use. Everything is in one place and simple

Nachteile

I wish that they had templates to start from, which I think they are looking into, but would also like attachments to be automatic.

Vorteile

Everything is linked making it easy to track and make changes. We also are trying the marketing suite out, which so far is very user-friendly.

Nachteile

Not all features are available on the app, so we have to wait till were back in the shop or log into the desk top version. Also, it would be nice to be able to drag and drop photos instead of having to download then upload them.

In Betracht gezogene Alternativen

Warum Jobber gewählt wurde

Gründe für den Wechsel zu Jobber

Vorteile

The freedom it has given me with collecting cc on file, scheduling jobs easy and the automatic quote follow ups have been a huge success!

Nachteile

The review platform still needs work. It’s not quite there yet like its competitor NiceJob.

Vorteile

The phone app and the mobile features. As the owner, I love that I can see in real time. What is going on with the company.

Nachteile

The lack of ease for reporting numbers on the technicians.

Vorteile

Job organization, contact with customers, and profit control

Nachteile

Not much haven't had to many complaints, my employees find it easy to use and office staff like the way it keeps things organized. Customers seem to like the online payment opportunity and the abilities to review their account. Communication with custom is also a plus the online request helps keep the phone lines open for new business to call.

Vorteile

It's really easy to use and to manage the crews and the schedule. Customers when they pay with a credit card it's just really easy and fast to get the money on your acc.

Nachteile

The app doesn't have all the features of the online, and I think that the marketing features should be included in the Grow plan.

Vorteile

I like how jobber is mobile friendly especially to my generation lol.
- We can create a request in a matter of seconds
- We can invoice on the fly
- Two way text messaging makes it easy when it comes to my client base
- Easy to get my clients a yearly contract on the job site

Nachteile

- They don’t have a area code for my Jobber number
- No text campaign “yet”
- When I click call it calls though my personal cell rather than my Google voice number.
- Need the ability to integrate any contact for on a website to go to jobber

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Jobber

Vorteile

Jobber has revolutionized the way things get done here at EDGE Cleaning Service. It makes our team more organized and efficient than ever before. It gives us clear insight into every service, communicates to make the team well oiled, and helps in pulling off a seamless experience for our clients.

Nachteile

While Jobber has always been super helpful with all of the dealings, there are only a couple of things that we just absolutely would love to have: the ability to format the text in emails, insert hyperlinks rather than having full URLs and more flexibility regarding the status of clients, like being able to toggle among active, inactive, archived, or lead.

Vorteile

Jobber is an all-in-one system organizational tool including: tracking man hours, automatically clock in technicians once arrived at customer's location, easy invoicing, quotes, convenient field utilization, and scheduling appointments is now a breeze with the calendar function.

Nachteile

The Title of the Job does not transfer from Request, to Quote, to Job, and Invoice creating additional redundant work.

Vorteile

Jobber has been such a game-changer for our business! The automation features make life so much easier by handling quotes, scheduling, invoicing, and even payment reminders and review requests—it’s like having an extra team member who never misses a beat. I also love the Client Hub because it gives our clients a super simple way to see their quotes, invoices, and schedules whenever they need them. It’s been a huge help in creating a better client experience and building trust, which has been a big part of our growth.

Nachteile

While I absolutely love Jobber, there are a couple of areas where I think it could improve. The reporting features, while helpful, could go a step further with more advanced options, like better tools for analyzing profitability by client or service type. I’ve also found that some of the workflows feel a bit rigid—it would be great to have more flexibility to customize certain processes to fit the unique needs of my business.

Vorteile

Jobber is easy to learn and train others to use. I love how efficient it is to quote, schedule, and invoice jobs.

Nachteile

I wish there was an option to have more than 1 request form. We have multiple types of jobs that could be integrated into our website if additional request options were available.

Vorteile

Jobber enables my company to retain more information and service more client homes. With Jobber's help, we have been able to build 40% more business this year over last year. I don't think we could have done that without the software to manage it all. Payments come in quickly, we have less cancellations due to the reminder notifications. Tipping has gone way up with the tip feature in Jobber payments. We likely win more bids due to the professional appearance of Jobber. It has upped our communication with clients to a higher level. Integrates well with our reviews program in NiceJob. The request form is so valuable to us as we have it connected to our website and it funnels leads in the back door. The benefits are many and the pain points few.

Nachteile

sync errors with Quickbooks are many, automated job timers don't function for us so we can't use that portion of the system, sometimes the tipping function is hard to find for our customers and they end up not tipping, automated reminders cannot be cancelled or retrieved short notice, several other little things but these are on the top of our list

Vorteile

Ease of operation and how it allows a small business to operate just as professionally as the larger businesses. Jobber is also regularly updating and improving to be even more relevant and practical.

Nachteile

Nothing really. It’s been excellent from the very beginning.

Vorteile

I DID like the communication and customer service. Now I feel like everything revolves on what you can sell me. Jobber is easy to learn and works great when you use it for the basics. We started using just the scheduling and the invoicing.

Nachteile

The inability to dig deeper into job insights, the fact that we can only create quotes, not estimates. I feel like Jobber is great for cookie cutter jobs, but not so much for custom jobs. When there are so many unknowns in a job, the system does not make it easy. We are constantly having to figure out work arounds. I don’t like that customer service no longer has time or answers. We will most likely switch to more of a construction CRM in the next year or so.

Vorteile

We have 20 employees and onboarded 50+ new clients in some of our busier weeks. We absolutely could not manage that without a great CRM. From new leads to quotes, follow ups to scheduling... Jobber allows us to manage our new clients, existing clients, and team to get the job done.

New features like Marketing and AI are some great tools we have been getting to know and implement. We have been especially pleased with some of the marketing tools that have allowed us to choose certain groups of clients from our data-base and email them. We've had a pretty solid conversion rate on those emails and plan to send out those emails every few weeks.

Syncing with Quickbooks is a huge value add and allows us to maintain a very small "bookkeeping" footprint.

Nachteile

It is somewhat basic in functionality, There have been a lot of small things that we wish we would have had.... ei more functionality in quoting, follow-up, and project management capacity - but the basics are there.

There have been a lot of new additions in the last few months that have really increased the value Jobber brings to the table, especially when it comes to quoting templates and AI for reporting purposes.

With the volume we deal with, its not realistic to think that any one CRM is going to check all the boxes, but with a couple of reports and spreadsheets, we can get all the information we need from New client channels, Conversions rates, team metrics, and financials. Jobber is somewhat limited in its ability at this time to have a detailed dashboard like the one we rely on.

They keep on adding new functions and capabilities which is nice, but there have been a few that should have been a thing years ago. The "leads" tag is one of these, We have had a new client lead special field for 3 years now only to get that as a standard option in the last few weeks. This is fundamental for a business to understand where leads are coming from and where to invest marketing funds.

I do like the chat team quite a bit as you are able to chat with a live person with questions. They can answer basic functionality questions very well, but often we have heard "We will pass that on to the development team."

In Betracht gezogene Alternativen

Warum Jobber gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Jobber

Vorteile

Being able to provide options on quotes, with photos, is a huge perk. I get compliments from clients about the ease of the quoting/ payment process

Nachteile

The cost is quite high if im honest, I fortunately use it for a seasonal business where I dont eat that cost all year round. The cost isn't enough that I will leave for someone cheaper, but I definitely feel it could be more affordable.

Outside of cost, I cannot stand [sensitive content hidden] Jobber ads. Of all things, those bring me the closest to finding another platform lol.

Vorteile

We like the usability of the software not only for team members but for our customers as well.

Nachteile

Job costing & tracking for longer or larger jobs is rather cumbersome or nonexistent in Jobber.

Vorteile

Jobber runs smoothly, and does a great job of keeping everything centralized and efficient in our back end office as well as keeps the field well informed.

Nachteile

There are some tiny efficiency improvements or specific things that would greatly increase the value of the product. I find that Jobber still marks clients that are not active as active. (I don't archive them, perhaps that's the work around?) The schedule isn't shown while scheduling jobs or assessments, another small thing as I open a tab on a separate screen, and I was hoping to be able to leave notes for our staff at each step of the client journey, pertaining to that specific step. That is not a feature. The biggest thing is jobber has two time clocks but doesn't separate the hours when integrating with your payroll service. I pay 2 separate wages, one for driving (general time) and another for cleaning (Job time). I have to manually log the different times and then edit the payroll. It would also be helpful if I could set tips paid to auto distribute to employees that worked on that specific job compared to manually sourcing them and distributing.

Vorteile

Ease of use
Stable
A very broad platform to conduct business from first call to followup all in one place
The help desk actually helps! I have never had a problem we couldn't solve quickly

Nachteile

Sometimes it is hard to find pages. Maybe include ALL pages in the drop down menus for Clients

Vorteile

Jobber is a very user-friendly CRM, both PC and mobile. It meets the needs of my small company with functionality for specific tasks within estimates, jobs, memberships, and employee performance reports. We also appreciate how easy Jobber integrates with other programs like payroll, GPS and marketing. Also, whenever we need it, there is always excellent, friendly customer support staff who do their best to help answer any question.

Nachteile

There is nothing to "dislike" about Jobber. As there is always room for improvement, certain areas can be improved upon, such as merging duplicate clients, or being able to make progress payments on not just one-off jobs.

Vorteile

Jobber is a tool that works well out of the box. Having worked in complex health and manufacturing organizations, I have seen firsthand what sort of messes happen when the software as seen as the solution to all operational facets. Jobber works well to support companies that have good standard processes. It is also priced in an extremely accessible way for small business to get the advantages of such a complete field service management tool. They are savvy in that they can make money on credit card transactions but also provide this seamless transaction experience with the lowest transaction cost that we have encountered.

Nachteile

Change orders, pulling quoted options to a job, being able to update a job location once the job is created. Small inconveniences that we have workarounds for until the functionality is added.

Vorteile

Overall simplicity and focus on user experience, both for us and the client.

Nachteile

Email and text message deliverability isn’t always the best and can get caught in spam filters

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Jobber