ZenMaid

Vorteile

The ability to schedule recurring clients. The only option they don't offer is monthly on a specific day of the week, but they do offer every 4 weeks.

Nachteile

Regarding the price, this product is PERFECT for smaller maid services. Although I haven't sat down to really figure out how much ZenMaid will cost when my company is much bigger, for now it seems like it will cost more than other options. But I have to say that ZenMaid seems to have so many maid service bases covered that no other platform does.

Vorteile

Scheduling for my employees, payroll, help with sending reminders, letting clients know when a job is complete. Overall we couldn’t live without zenmaid.

Nachteile

No complaints honestly. Never had any issues.

Vorteile

Easy to use, friendly UI, unlike Booking Koala, it's well structured and easy to start using.

Nachteile

Customer Support is terrible and lacks of some basic functions that should have been implemented.

Vorteile

Ease and use-ability. Very easy to learn and to teach!

Nachteile

Would like the ability to have different account for teaching purposes. Would make new office staff more comfortable to click and mess things us without actually messing up the schedule!

Vorteile

Their software as well as their customer service.

Nachteile

The mobile app capabilities are less than the websites.

Vorteile

Easy set up when I switched over from another platform. My team can use Zenmaid in multiple ways which helps us keep everything in sync.

Nachteile

Still waiting on cleaner availability so we can block off days for certain cleaners if they aren’t available.

Vorteile

Zenmaid is very easy functioning. The team is also great when we need something.

Nachteile

Not much. There’s always ways the team helps.

In Betracht gezogene Alternativen

Jobber

Gründe für den Wechsel zu ZenMaid

Easy flow to teach team. The app for the team was great.

Vorteile

I love how Zenmaid is tailored to cleaning companies in specific. Using this software makes it easier to run a cleaning company, since the software has special features for us that many others don’t. I absolutely love the premium version, but when I first started the free version was a MUST to kick off a professional cleaning services. They’re great for any budget.

Nachteile

Hmmm. Probably nothing! Everything has been great so far.

Vorteile

Customer oriented, easy to use, and automated tools like appointment confirmations, reminders, and payroll. Definitely would recommend Zenmaid

Nachteile

The text message add on should allow more texts than the bundle they offer.

Vorteile

Ease of use, organizational systems, support

Nachteile

I used to have issues about adding checklists for clients until they just added that feature!

Vorteile

It helps with employee tracking, scheduling and payroll

Nachteile

I would like to add a different estimate - more detailed

In Betracht gezogene Alternativen

Jobber

Gründe für den Wechsel zu ZenMaid

I liked the name, the price was right and the customer service was helpful.

Vorteile

Zenmaid has helped us nearly eliminate lockouts and late cancellations, has improved communication with our staff, and has strengthened our appearance as a professional and organized company. I love the amount of customization available within client/contact notes and notes regarding staff. I want to emphasize that this is the main reason we went shopping for a management software and we have not been disappointed. 5 stars for these features!

Nachteile

As a company that pays staff travel time between jobs and for office duties, reimburses staff for mileage, and allows unpaid breaks in the middle of longer jobs, we find the timekeeping and payroll side of Zenmaid to be all but useless. If your company only pays time on site and doesn't allow breaks you will have no problem with the software (though you may have trouble retaining staff). We also don't use Zenmaid for billing because we find that software designed for that purpose has better functionality and we get better card processing rates through our own third party provider. So to us, Zenmaid is nowhere near being the complete all-in-one solution that it would like to be.

Furthermore, the scheduling is almost impossible to use on my Android phone. If a client asks me to schedule something for them away from my desktop, it's just pure luck whether I can get the calendar to cooperate with me. The app and website both run slow on mobile as well. The WORST part about mobile usage is the lack of any kind of autosave feature. I can spend an hour in an estimate with a potential client, make a ton of notes, and potentially have all of it disappear if I don't have a good signal and/or don't successfully press the "save" button.

In Betracht gezogene Alternativen

Housecall Pro

Warum ZenMaid gewählt wurde

We needed better/automated communication options than G Suite provides.

Zuvor genutzte Software

Google Workspace

Gründe für den Wechsel zu ZenMaid

It's specific to the cleaning service. Tons of customization options. Pricing.

Vorteile

It is so easy to use as well as get up and running. Very intuitive with a clean and uncluttered interface and very easy to navigate. It has a good deal of customization which is nice.

I feel it has just enough bells and whistles to manage my cleaning business without being overly complicated or having too busy of a user interface.

Nachteile

I have been using since August 2019 and have not found anything yet that I don't like. I will use this program until I don't need it anymore.

In Betracht gezogene Alternativen

Housecall Pro und Jobber

Warum ZenMaid gewählt wurde

I was very happy with the Wintac Software, or at least I thought I was until I started using Zenmaid. :) The issue with Wintac is that it wasn't cloud based which meant if the server, my computer went down we were dead in the water. All I need is an internet connection with ZenMaid. ZenMaid has an app where all of my employees can log in and see their appointments for the day and into the future. The employees really like the app as it is easy to use and serves its purpose. I can sleep at night knowing all of the client database and appointments are safe in the cloud and all I need is internet access to log into it.

Gründe für den Wechsel zu ZenMaid

I found the other user interfaces to be very user unfriendly and complicated. I am older so not as techy as the younger crowd which is probably fine for them. This is a good fit for me being a simple interface and very intuitive.

Vorteile

Its customization makes for ease of use

Nachteile

The only con is that I didn't find it sooner.

In Betracht gezogene Alternativen

Setmore, Housecall Pro und Jobber

Warum ZenMaid gewählt wurde

The other scheduling software's, although the worked for maid services, they were more geared toward other service companies, like HVAC and Plumbing.

Zuvor genutzte Software

Housecall Pro

Gründe für den Wechsel zu ZenMaid

ZenMaid was the only scheduling software made by maid service owners for maid service owners.

Vorteile

Ease of the system..saved time..great for staff..great for clients..looks professional..easy to use..

Nachteile

Nothing.

Vorteile

practicality and professionalism makes Zen Maids so special , my small business seems like a big company with their services .

Nachteile

I don’t have any concerns , this app is the best app for your business .

Vorteile

Regardless of how big they grow I’m always treated like a part of a small family that has time for me when I need them.

Nachteile

No complaints they honestly care about the accounts they have and solve any problems that might come

Vorteile

Quick to respond to any questions. User Friendly!

Nachteile

Cant save invoices to edit later or add on details later.

Vorteile

It allowed us to use it as we grew. It’s easy to navigate.

Nachteile

Not keeping track ( in the calendar) of past appointments for the employees that have left.

Vorteile

The schedule is very easy to use and is EXTREMELY crucial in my day to day to run my business.

Nachteile

Looking forward to the mapping feature to be up and running. Right now we are using google maps to manually look at travel times.

Vorteile

For a first time person and scheduling, this software is easy to understand, and a quick start up. If someone wants to integrate other platforms, that integrate with ZenMaid, there is actually a course that people are encouraged to purchase. It integrates with most major platforms for billing, marketing etc.. Easy to use on start up. Does taking learning the integrations.

Nachteile

It can be slow or bounce me ahead to a week that I didn’t want to be on. That takes a few clicks and closing the program then reopening.

In Betracht gezogene Alternativen

Jobber

Gründe für den Wechsel zu ZenMaid

Pricing & ease of immediate use.

Vorteile

I like having everything in one place. Being able to look at when our cleaning techs clock in/out and simple one click options

Nachteile

I hate the little circles with the tech's initials. We have many employees with very similar initials. Also, when I schedule a team to clean a location, it always turns the job ticket to one specific tech's color, I wish there was a way that it would divide the color in half or by 3 or 4, so that I could easily pull up the calendar and see who is working right then without clicking into the job.
Right now, if I am out of the office and need to look quickly, it is physically impossible from my phone without clicking all the way into the job.
I would love for it to take up across the day with however many people I schedule, and allow me to click once and they all pull up as the same job ticket. Because..... I have tried doing them all separately so that I was able to quickly see them and then it sent my clients 4 reminders for their upcoming appt. That definitely was not ideal!!

Vorteile

There was nothing note worthy about this software. I had tried 2 others before signing up for this software, but I had to enter my credit card JUST to get access to their free trial. Which was a big mistake, their software was subpar compared to the other 2 I had already tried

Nachteile

- They charged my credit card even though they give you a "free trial". You MUST put in your credit card to have the free trial. The program is difficult to use, has bad lag times, does not have basic client info that merges into invoicing. More importantly, there is NO customer service. You cannot cancel your service on your account anywhere. I had to open an email complaint, where after days of back and forth with their spectacularly incompetent staff, they finally said they would cancel and remove my credit card from their database. Guess what?? Yes, they CHARGED my credit card $138 a week later. An amount that was far more than my monthly subscription price. I could not reach anyone at the company, and finally had to have my credit card company issue a charge back. Warning- I think this is a fraud company- DO NOT USE

Vorteile

We began using ZENMAID 8 months ago. After using 5 different systems previously, we finally found the one and only we need. It is so simple to use, the team loves the features, and as an owner of a very rapidly growing cleaning business, I was so happy to finally find a software program that did EVERYTHING! We used to use 4 different systems costing us time, frustration and most importantly-MONEY. I was extremely reluctant at first, as all the software available out there was missing 1 or more features. Not ZENMAID! I rarely have the time to even write reviews on products or services, but ZENMAID deserves it! Scheduling is easy, tracking expenses, and the best (in my opinion) the route and work order sheets automatically go to the cleaning teams. Of course my Cleaning Tech's were leery at first, but once they saw how much easier it was to not have to constantly come by the office for work assignments, work assignment changes, etc...they were so much happier. It allowed for more time to plan around there own day, offering better life balance for them, and more overall productivity by our entire team. If you own a service business of any sort, I strongly encourage you to try this software. We estimate at least 30% more time out selling services than before, with so much less headache. Lastly, I can't forget to mention Amar and his team of Customer Service. They will respond ASAP with live chat for any questions, and even data import your client book for free! By far the best system out there, and I do know, because I have tried them all. Thanks for an amazing system created specifically for our industry! I wish I could rate the experience 6 stars, in all honesty.

Nachteile

I have tried over 5 different software systems for the past 3 years as we have been growing. NONE of them do what this does for our company. You cannot beat this system if you own a residential or commercial cleaning company-or any service related business for that matter. We are so happy to have found one system that does it all, and so easy to use.

Vorteile

That it attempts to encompass all the things any cleaning company would need to run a streamlined, smooth operation. Also, the customer service is great. If you tell them theyre missing a feature you need they will do what they can to develop that feature.

Nachteile

It never works!!! The mobile app version is HORRIBLE. Certain things you would expect from a software like this (like proper clocking in functionality and proper payroll calculations) never work properly, its overly complicated to use (deleting a clients appointment takes 4-5 steps) and from one day to the next you dont know whether or not you'll get a random error when entering information.

Vorteile

1. I love that we can send automated appointment reminders to our customers and technicians.
2. We can add checklists to appointments
3. That ZenMaid teamed up with my coach Stephanie Pipkin on the filthy rich cleaners podcast. I love listening to it!
4. I love the appointment availability finder feature

Nachteile

1. That I can’t bill directly from ZenMaid because I use Quickbooks.
2. I wish we could personalize the review prompts more-a)have the option to add a team photo to our review prompt. b)I wish the automated texts didn’t have such a short limit on characters.
3. I wish we could have a customizable commercial walkthrough sheet that we filled out during the walkthrough and it saved into our ZenMaid for future reference.
4. I wish ZenMaid would add a feature where we could upload cleaning product labels for cleaners to have easy access through the app instead of searching for a files on google drive, etc.
5. It would be nice if ZenMaid had a feature where the owner or managers could upload technician training videos so while the tech is on a job and they need a quick refresher on something they have easy access to information.
6. I wish ZenMaid would have a feature that would allow us to send the completed checklist to the customer with their appointment completion text.

In Betracht gezogene Alternativen

Jobber

Gründe für den Wechsel zu ZenMaid

I felt like it was more professional than others that were considered.

Vorteile

I love that it works wonderful for our cleaning service. We have less lockouts and more payments where clients can add payment details. It has simplified many aspects of our business

Nachteile

Having to pay for extra SMS messages. A flat rate would be lovely.

In Betracht gezogene Alternativen

Jobber

Warum ZenMaid gewählt wurde

The pricing is what made me switch to zenmaid

Zuvor genutzte Software

Housecall Pro

Gründe für den Wechsel zu ZenMaid

The price was really what took the lead. Then the ease of use

Vorteile

We like the simplicity, ease of use, and affordability. The customer service is also phenomenal.

Nachteile

New updates causing it to become a little slower.

In Betracht gezogene Alternativen

Housecall Pro, Jobber und Connecteam

Gründe für den Wechsel zu ZenMaid

Price, ease of use, and options within the app.

Vorteile

Scheduling multiple jobs for multiple people. The email and text templates it sends out to clients. Time clock and payroll.

Nachteile

Only thing I can say is it lags sometimes but honestly that may be a problem with my computer not sure

In Betracht gezogene Alternativen

Jobber

Gründe für den Wechsel zu ZenMaid

Pricing plus it was specifically for maids and I read some great reviews.

Vorteile

The scheduling is clean and simple to use and far more intuitive then many other software providers I’ve tried

Nachteile

Lack of automation and office management roll selection

In Betracht gezogene Alternativen

Housecall Pro

Warum ZenMaid gewählt wurde

Easier to use interface and set up was simple

Zuvor genutzte Software

Jobber

Gründe für den Wechsel zu ZenMaid

All around better scheduling with more bang for the buck. And specialized in cleaning business

Vorteile

It’s an easy all in one software system to run my cleaning business. I am not tech savvy and this app allows me to do everything I need all in one place.

Nachteile

Now with all the updates I have no issues with the app and it’s so user friendly.

Vorteile

Zenmaid is such a customizable software that anyone can have their desired experience. Our cleaners have access to their schedules and we can control the levels of access to information. We rely on this calendar to schedule multiple cleaning routes and over 10 cleaners. We use this software to manage our customer relationships, book customers, manage daily routes, and plan ahead. We have tried multiple software options and Zenmaid beats all of them.

Nachteile

Out of 4 years of Zenmaid membership, we have only had one instance of downtime during the workday. Otherwise, no cons.

In Betracht gezogene Alternativen

Housecall Pro

Warum ZenMaid gewählt wurde

We needed more functionality from the software as far as customization and route management.

Zuvor genutzte Software

Setmore

Gründe für den Wechsel zu ZenMaid

Best price for the features we needed. No "fluff" in the software. Everything has utility.

Vorteile

Scheduling ease, user friendly, ease of training for employees and saves time with communication

Nachteile

Nothing. Been very happy. Wish there was a flat rate price for under 6 users

In Betracht gezogene Alternativen

Google Workspace

Gründe für den Wechsel zu ZenMaid

Specific for field service and maid companies

Vorteile

I liked the price point as a new business when we used it and I liked that it was maid service specific and that it was very user friendly

Nachteile

It was lacking some of the reporting and some of the automations that I was interested in

Vorteile

It is so user friendly, easy to customize to your company needs and saves so much time in our daily operations.

Nachteile

There is nothing that I don't like. I really love all the features.

Vorteile

Map view, feedback for the clients,the task bar, reminder of birthdays and anniversarys

Nachteile

On payroll we have to delete all the houses that they didn't punch and is time consuming

Vorteile

I make a point of attempting to utilize every single feature available to us in ZenMaid. I literally re-watched Courtney’s Boot Camp video over and over again to get a solid understanding of what ZenMaid had to offer and how I could implement every single solitary feature to my advantage to save time and make it easier for my administrative staff, my field staff and my clients.

I LOVE the ‘user friendly’ quality of ZenMaid … training administrative office staff is utterly a BREEZE!

I LOVE the automated emails - they ROCK and save billions of hours of work.

I LOVE the automated text messages - they are also AWESOME! Sadly, due to cost cutting measures we have opted to not use text messages as we are charged extra for those.

I LOVE that all texts and emails are CUSTOMIZABLE - this is FABULOUS!

I LOVE the cleaner APP - it has made a MASSIVE difference for our field staff giving them so much more freedom and much less responsibility in that they are no longer required to manually track any changes to their 2-week-old-printed schedule!

I LOVE the ease of invoicing clients via ZenMaid!

I also LOVE that on special occasions such as Christmas and Halloween, ZenMaid updates the look of the software to celebrate the season.

I LOVE the reporting that ZenMaid offers and again, I make a point of utilizing as many of the reports as I can to assist me in my day to day tasks and reporting to the company owners.

Nachteile

Currently ZenMaid will notify us of a scheduling conflict but only for the first visit of a recurring schedule. It would be great if ZenMaid would notify of any and all future conflicts or at least up to 6 months in the future. Presently I must “eyeball” cleaners' schedules to catch future scheduling conflicts.

There are a few other minor and non critical fixes outstanding but I have already brought them to the attention of the ZenMaid team.

I also appreciate the Help & Community and Inner Circle that ZenMaid set up, I think these are excellent ways to generate feedback from all users.

Vorteile

Makes my life so much easier abd for all of my staff too. Everyone knows where they need to be.

Nachteile

Sometimes it glitches but easily fixed by the team

Vorteile

It keeps my business organized and my cleaners enjoy using it

Nachteile

No customer portal It would be nice if customers can interact with the app

Vorteile

Makes it easier to run my business, it's like having another admin person.

Nachteile

Cost, sometimes can be quite slow but Zenmaid are always improving

Vorteile

Zenmaid pretty much helped me automate my scheduling. It's extremely helpful.

Nachteile

I wouldn't say I dislike but its more of a feature thats missing. I work with property management companies and get work orders sent via email. It'd be nice to have my email bookings integrate with zenmaid and automatically schedule it.

Vorteile

The ease of using it. Your system is very user friendly.

Nachteile

Would love more reports and more to do in the app

Vorteile

Very easy to use, saves time, great scheduling of customers. Emails/ text your customers there next scheduled clean. Emails/ text customers a follow up how was everything

Nachteile

Nothing

Vorteile

Easy to use, understand and love that we can color coordinate everything

Nachteile

I wish clients could add in and edit their own notes. It would be nice if they could also make schedule request in there instead of a client app.

In Betracht gezogene Alternativen

Housecall Pro und Jobber

Gründe für den Wechsel zu ZenMaid

Really easy to use and specifically for home cleaning

Vorteile

That i can have a sign up form linked to my website for future clients to fill out.

Nachteile

I have to have a different system for my employees to use so they can clock in at the office and clock out. If i was to use Zenmaid it would be double work.

Vorteile

Free version. Ease of use. Great customer support. Great logo. Everything is good so far.

Nachteile

Can only schedule 6 months in advance.
Same price per employee regardless if they are full time or part time (some floaters only clean 2-3 houses per week, it make paid version too expensive for us.)
No intergation with Nextdoor app.

Vorteile

The way i can keep track of my schedule,

Nachteile

Limited performance in my android, than in my computer

Vorteile

It has everything I need to run my business in one place!

Nachteile

Need service to clock in and out on the mobile app.

Vorteile

How easy it is to learn it, and if you need help there is always someone ready to help.
I love it, and my team likes it as well.
It saves us time as a company and I love the fact that we can live abroad for periods throughout the year, and still use Zenmaid flawlessly! Thank you!!

So much more independence, freedom, and easy documentation!
Also the fact we can use credit cards with one click and the weekly billing cycle is done

Nachteile

The phone app has had a few great updates but still needs to work a little more flexibly.
But great job, getting the edits better for us to use. (scheduling, paid stamp)
The overall look of the phone app could be improved.

Vorteile

Works great for a small and large business
No more complaints from clients and my team with issues about scheduling, invoices etc

Nachteile

So far no cons to say! They are the best