Alle Bewertungen zu Userlike Filter anwenden
Nutzerbewertungen zu Userlike durchsuchen
Alle Bewertungen zu Userlike Filter anwenden
-
Quelle der Bewertung
good chat software, easy setup, but doesnt integrate sufficiently with other software
Vorteile
Pros: What do you like most about this software? *
good chat software, easy to install, easy setup, configure colors and messages and start chatting,
Nachteile
Cons: What do you like least about this software?
Userlike chat fields do not map fully to hubspot - needs deeper integration, eg lifecycle stage.
- Branche: Marketing & Werbung
-
Quelle der Bewertung
I like Userlike Live Chat
I've started to use Userlike chat for a trial period, and I found it very useful and easy to use. I work as a project manager on a casino portal, with lots of information for the casino players. I had several questions regarding casino sites we promote, and we helped them to manage their accounts, bonuses etc.
Vorteile
Easy to use, transparent statistics
Nachteile
No application for mobile
- Branche: Essen & Trinken
- Unternehmensgröße: Selbstständig
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Great simple app
Took 5mins to install on Prestashop using the API/module, and so easy to use and communicate with customers. I tried 2 other platforms before but couldnt install on Prestashop and thats when I found Userlike
Vorteile
Easy to install on Prestashop
Makes communicating with customers easy
Nachteile
I don't really have any as yet
- Branche: Einzelhandel
- Unternehmensgröße: Selbstständig
-
Quelle der Bewertung
Very clean intuitive chat application.
Good working chat, but free tarif is very limited for example compared to Zopim.
Vorteile
Clean modern design, very nice looking.
Easy to use, intuitive.
Many customizations available.
Fast.
Nachteile
Paid plans are not affordable for mini businesses.
Widget can not be turned of for mobiles and it covers important parts of page.
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Desktop app
I must say as a first timer I wish the prices where in USD too. Failing to find the option to change to Usd
Vorteile
I liked well everything specially the notifications and easy set up of the application on our website. I most definitely will join the partner program.
Nachteile
It would be cool to be given a desktop app for the Chat panel
- Branche: Schreiben & Editieren
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Good but needs development
We need to help guide customers buy the product. We also need to keep a record of the email IDs that have come in through the chat to approach them later. I think Userlike enables us to do that.
Vorteile
Ease of use
Customer Service
Overall Design
Nachteile
1) Chat sounds and customization don't exist
2) Could have had live video tracking of the customer
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
-
Quelle der Bewertung
It's a good software to connect a chatbot.
Chat easily implemented in my webpage, and the account was configured very fast.
Vorteile
I can connect chatbots to the widgets, and the chat-panel is very easy to use. Configure your own widgets is very easy too.
Nachteile
The reports are not very useful, and when you download the data, is very difficult to read the information.
-
Quelle der Bewertung
Decent
none yet. most likely due to low web traffic anyway.
Vorteile
The UI is clean and easy to navigate. The chat window is likewise appealing. No need to download chat software. Just open on your browser and go.
Nachteile
Only a free-trial user, come customization is locked until you pay. Have not seen a chat transfer option.
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
-
Quelle der Bewertung
I think this is the best chat I have interacted with lately, How did i not find you guys...
Vorteile
The ease of use is something i like, and the interface and the look and feel of the chat appeals class, In general its an amazing tool
Nachteile
I feel like there should be an integration with a intelligent chat bot one that provides automated responses and suggestions when a visitors visits my page
- Branche: Chemikalien
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Free Trial is Great
Vorteile
I am just getting started with Userlike, but so far it has been easy to use and works well. Customer service has also been helpful by reaching out to find out if I have questions.
Nachteile
No cons at this time. I have been using the system for about a week.
-
Quelle der Bewertung
Easy to use, gives us a head start for our customers.
Communication with our customers is more accessible and easy for the end user.
Vorteile
The changeability of the software is really great, so we can make sure it's best suited for our branding
Nachteile
Sometimes the loading proces for the different sites is slow and sometimes you can't see that my colleague has signed in
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
In the simple case as mine I am satisfied with functions
Vorteile
Easy to setup, customization is fair enough, flexibility as well. I would improve testing in different situations
Nachteile
Cost of the services appears expensive even if you don't have a massive use, but a lot of team members. For startups it is handy when a lot of people have access to almost everything, but we can't pay too much
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Excellent Piece of Software
Very nice, I would recommend this software to anyone who is a small business starting out wanting to give their customers a personal feel with assisting them live on the site.
Vorteile
I loved the ease of use on the website, the design and functionality of the website makes it a joy to use.
Nachteile
Nothing much to complain about to be honest, everything worked and took little effort to get setup (PrestaShop). I only got lost once changing the available times of the chat module as I couldn't find the correct page in the settings.
- Branche: Großhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Brilliant Software
A great way for customers to chat to us directly from all over the world
Vorteile
Easy to install, worked straight away, notifications are great, it has added an extra layer of customer service for our company.
Nachteile
It would be better if there was a longer trial period as we're building a new brand and website.
- Branche: Buchhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
-
Quelle der Bewertung
Userlike gives you a new experience of how to set up a proper customer support for your own...
Vorteile
Nice usability and the option to pause. Especially when you are in a live demo. The possibility to start a chat pro active.
Nachteile
If you forget to pause and can not answer the chat. There is no notification about the chat and the customer is not leaving a message with his contact details.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Great support
still in free trial period - will see
Vorteile
Their knowledige is not limited to building tools, they also know very well how to use it: very helpful and fast support by chat
Nachteile
missing some features regarding customization
Antwort von Userlike
Thanks for your review!
- Branche: Essen & Trinken
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
helpful but it takes time to support all customer needs.
More customer happiness, more sales and a stronger customer relationship. Interaction and getting more information about our search function in our shop and what problems our customer have in their customer journey.
Vorteile
Interaction with customer and knowing more about their needs. I know not all functions until now because I use it only for some weeks.
Nachteile
Easy on/off. Offline messages and real time chats. I like selling products about this channel. Often it takes a little bit longer and an phone call could be more efficient.
- Branche: Design
- Unternehmensgröße: 2–10 Mitarbeiter
-
Quelle der Bewertung
We made only positiv experiences with Userlike
Vorteile
You have the ability to modify the chat window as you need it. You can change every text and you cn choose between lots of different styles.
Nachteile
We tried Userlike within he first 14 days of free tryal. We liked pretty much everything about it and we will recommend it to our customer.
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
-
Quelle der Bewertung
Easy to use
Easy communications with my customers
Vorteile
The Vast array of features that come with the software
Nachteile
I think that more options should be available on the trial version, because if you want to attract customers you should give them a great experience
- Branche: Unterhaltungselektronik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Just what we were looking for
Vorteile
It is simple to use, very easy to adapt to your website, with plenty of options.
Nachteile
It took 20 minutes to set up the chat entirely, because we wanted to deeply personalize our chat
Antwort von Userlike
Thanks for your review, we hope you have fun chatting!
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
-
Quelle der Bewertung
Great Service
Highly recommended, we use userlike for our promotional merchandise site www.allbranded.de
It works great.
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Easy to use
More conversion
Vorteile
Easy to use, I like the chat panel is very easy to manage my team like that and we can design widget with different targets
Nachteile
Could be more beautiful, add more style option and eye catcher as well this very important I think so
- Branche: Unternehmensberatung
- Unternehmensgröße: Selbstständig
-
Quelle der Bewertung
A top Tool for all Websites and must have for Onlineshops.
A better Support for our Customers. And a better customer loyalty.
Vorteile
Easy to work with it. A modern Design and many Options for Individualisation. Make absolutely sense to use Userlike.
Nachteile
The same Login for all Operaters (Admin, etc.). I would like a special Login only for Agent Operators.
- Branche: Bildungsmanagement
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Very easy to use !
Vorteile
Userlike is very to use and to install on your website. In just a few minutes, our teams could try it online. No support needed, everything is very intuitive !
Nachteile
As our teams have been using the software only for a few days, we do not have any bad feedback at the moment.
- Branche: Chemikalien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Instant contact with your customers
We are an online business and the only contact we have to the user is the shop and the product description itself. Just a few percent of the users try to contact us by phone us. Now we have at least double the amount of contacts via Userlike. It really works and thats the main reason to stick to it.
Vorteile
I like the fact that the users really use this software to get in contact with my company. They use Userlike more than a phone call.
Nachteile
Its in some points a bit tricky to navigate. I would love to see some more customizable options.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Really Quite Good
Vorteile
Easy to set up and add to our website. Lots of customisation in paid version. Visuals on screen, and customer information is very good.
Nachteile
Unintuitive during use. The preset responses could be easier to find, and the tabs disappear during a conversation when scrolling.
- Branche: E-Learning
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Excellent tool
Vorteile
I am very pleased with the tool. Elegant and professional. It works perfectly. It was well designed and has an excellent backup system.
Nachteile
Easy to use and install. It also elegant
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
-
Quelle der Bewertung
Simple and nice chat system
Interesting feedback
Vorteile
Easy layout and clear interface with specific sections. Integration with other colaborative tools like Glip and others.
Nachteile
The account status is some confused, for me must be have am icon or other sign to understand the status of account trial/free
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
-
Quelle der Bewertung
Very useful and intuitive
Better customer feedback, support and acquisions
Vorteile
Easy to implement and use as admin! Design is attractive and simple adjustable. Use for customer intuitive
Nachteile
Some adjustment are quite difficult to handle. No app for the chat available. Complete integration of Slack missing.
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 11–50 Mitarbeiter
-
Quelle der Bewertung
Very easy integration.
Vorteile
I liked the integration of the code snippets best. We had to laugh at this point. Overall, the software is easy to use.
Nachteile
The separation between dashboard and chat panel didn't work out well. It's hard to find your way back from the chat panel to the dashboard.
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
-
Quelle der Bewertung
Good functions but the support isnt good.
We get a lot of customers threw thsi Software / Chatsystem
Vorteile
Easy to use this Software. A free version to test for smal bussines are perfect. If they grow they will buy it.
Nachteile
The support isnt good and fast. We had a problem and it isnt solved since 14 Days. We get no response.
- Branche: Hochschulbildung
- Unternehmensgröße: 11–50 Mitarbeiter
-
Quelle der Bewertung
It was very good
Vorteile
fast, easy to work - I really like to use it. We will check if buy in the future. I'd like to use in the future
Nachteile
in fact, We don't have so many things... I'd like to change faster when I stay offline/online, but I agree it depends on the internet connection.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
A good product for SMB
We are happy with Userlike, once all is configured you can involve other people in the organization to help attracting users
Vorteile
It's a good product that helps people to atract people to his business
Nachteile
It's a little bit difficult to understand and config
- Branche: Einzelhandel
- Unternehmensgröße: Selbstständig
-
Quelle der Bewertung
Very easy set-up and good customer feedback
Vorteile
It was very easy to do the set-up on my website, thanks to the excellent tutorials. And I´m a big fan of the individual layouts.
Nachteile
For a small company which wants to offer professional innovative services like a big player, the monthly costs are too high.
- Branche: Design
- Unternehmensgröße: Selbstständig
-
Quelle der Bewertung
Awesome
Easy to reach customers ;)
Vorteile
Light, Beatiful, Easy to install and use. Part from that i cant think about anything else, its just great.
Nachteile
Probably the pre made icons, add some more modern ones. The current ones are fine but i mean, it should be refreshed i thnk.
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Quick to instal, easy to use
customer engagement increased
Vorteile
Mostly that the signup and instal process was simple. Clean interface, clients using it more than Zopim we had in the past
Nachteile
There is little to complain about, the chat functions correctly but the price could be more competitive..
- Branche: Einzel- & Familiendienstleistungen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Excellent!! :)
Vorteile
I like this app mostly because it is easy to use.
Nachteile
I dislike the customer service; not the best.
- Branche: Öffentlichkeitsarbeit und Kommunikation
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Great Tool for instant customer service
We are using Userlike for answering questions of our website visitors as well as providing support to users of our software.
Vorteile
Easy to start with, fast integration into websites. Quick and very good response of service team to questions.
Nachteile
Too many options to choose the best fit.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
-
Quelle der Bewertung
Great service, little learning at first, but easy to use now
Customer service efficiency.
Vorteile
Notifications, customer service, functionality for customers. Good UI and easy to use after initial setup.
Nachteile
defaulted to pop up on every separate page, and proactive settings. This caused initial complaints from customers.
- Branche: E-Learning
- Unternehmensgröße: 11–50 Mitarbeiter
-
Quelle der Bewertung
Thanks to userlike, we can manage answer the queries of our clients within our platform
Vorteile
Ease of implementation: They have tutorials about every way that you can use , and its explained step to step.
Nachteile
Onboarding could be better your first time. Copys is not very clear sometimes and could be difficult to understand its funcionality
-
Quelle der Bewertung
Really nice tool with a good customer experience
Vorteile
- good design
- easy to install
- many informations about the customer
- nice to handle
- good customer experience
Nachteile
- less KB for the widget would be fine - it slows the loading time too much
- 3 chats is are bit too few for the basic account
- Branche: Eventservice
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Userlike is very useful and easy to use
Overall, was easy to configure chatprogram.
Vorteile
I really like the look of this chat program. User interface is clean and simple. Installation into website was easy.
Nachteile
Nothing particular. May be at the beginning it takes you some time to get aquainted with it.
- Branche: Sportartikel
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Test Phase Review
we tried this product and will most likely continue to use it as it was easy to set up and start working with userlike in our customer service team
Vorteile
intuitive to use, quick setup, attractive price
Nachteile
not sure how to integrate with our ERP system
-
Quelle der Bewertung
Really good to understand and integrate as a Developer
Vorteile
Website Integration is pretty easy , github integration helps a lot to improve our product and the customisation of the widget.
Nachteile
There is no way we can know if there is anyone accessing our website. Its only possible if the chat is initaited.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Where have you been all my life
I am just starting but so far its great and I Love it ...getting everything connected together in one spot is perfection
Vorteile
the simplicity... to find have navigation so simple is perfectiion
Nachteile
the dashboard to chat transfer. When I was in chat i couldn't find my way back
- Branche: Finanzdienstleistungen
- Unternehmensgröße: Selbstständig
-
Quelle der Bewertung
It gives me what I need. I like the Free Plan, what is the best for my business at this stage.
Vorteile
Easy to set up and configure the widget. I don't have to spend too much time to learn coding. The Chat Panel is very clear.
Nachteile
The Hungarian language isn't always correct. The ChatBot was not reacting when I answered 'Igen' instead of 'Yes'.
- Branche: Maschinerie
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Smooth, Sleek , Great Functionality
Vorteile
Great functonality, smooth dashboard, and very easy to use. We trialled other Live Chat services as this one suited our digital roadmap moving forward
Nachteile
Not really a con per say, but other software companies show the IP of the visitor.
- Weitere für 1-5 Monate genutzt
-
Quelle der Bewertung
Easy to setup
Vorteile
Software is Easy to setup and allows a lot of additional integrations, so you could do a lot with userlike.
Nachteile
If you want to integrate into other software solutions it is really some work and the normal time of trial is not enough.
- Branche: Unternehmensberatung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Live chat
Vorteile
It is easy to create an account and to start with the live that. It has an overview with all the features and chats coming in.
Nachteile
It has many features, so you need some time to understand all the possibilities.
Antwort von Userlike
Thank you for your review!
- Branche: Grafikdesign
- Unternehmensgröße: Selbstständig
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Amazing
VERY GOOD!
Vorteile
Amazing piece of software. I just absolutely love it! So easy and quick to set up.
Nachteile
nothing, i absolutely love this software!
Antwort von Userlike
Thanks for your review! We're very happy to hear that you're enjoying Userlike :-)