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Alle Bewertungen zu Userlike Filter anwenden
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Very easy to use
Vorteile
Very easy to use et very good customer support.
Nachteile
Sincerely, I don't have any comments to give. We really enjoyed the free trial.
we just need to check the ROI, because not sure to have enough traffic and enough chat sessions.
- Branche: Sportartikel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Everything works as expected. I like to use it with pidgin.
Quick and direct contact from customers to us.
Vorteile
It is very easy to setup. Inexperienced users can use the chat panel online, more experienced users may use an external software like pidgin. integratig it into shopware is very easy and it works perfectly.
Nachteile
I did not find a function to priorize operators, but maybe it is hidden somewhere. I would like to have multiple operators online but priorize one in particular if available.
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Quelle der Bewertung
Easy to get started, easy to use.
Vorteile
Easy to use. Possibility to organize a international team. Easy to get started. Many goog features and functionalities.
Nachteile
I would prefer a contract on a monthly base. We don't want to commit ourselves for a whole year.
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
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Quelle der Bewertung
Its Awesome
Helping People
Vorteile
The Design of the chat and the options, The chatbot is also sick nah im deff using this its so lit i love it.
Nachteile
No complains, its just so amazing i love it keep the work up. Also easy to use. Thank you verry much
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Quelle der Bewertung
Good experience, even if I had few contacts.
Vorteile
I like it's easy to use, the quality of the sofware and the free trial.
Please, don't ask for more words!
Nachteile
I read it was always free but now payment is required.
Please, don't ask for more words, this is really noisy!
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Quelle der Bewertung
great
Vorteile
this software is faster than others. customer can send messages with the most easy way i recomend it
Nachteile
i think everything is ok can put this software in a good place in our website with the most facilities
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Easy to integrate
Really like the dashboard and ease of setup
Vorteile
One line integration of the userlike widget into our website.
Nachteile
Would prefer more flexibility in the registration for end users. Perhaps phone number rather than email beig mandatory
- Branche: Schreiben & Editieren
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Great Customizable Software
Great
Vorteile
Easily customizable into different languages, easy to use, detailed tutorials, good UI, helpful representatives
Nachteile
Some limitations like developer assistance required for API set up, Chat sound non customizable
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Quelle der Bewertung
verry good
Vorteile
nice it comes handy. i think my visitors are also happy to use this. it does not make anything slower
Nachteile
to bad no app for samsung . it would be nice to get notifications on my cellphone instead on my computer.
- Branche: Rechtsberatung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Quick and Easy to Set Up. Has all the best Features
Another way to generate leads from our website!
Vorteile
Lots of Addons. We integrated it with Hubspot so that our chat users automatically become contacts in Hubspot. Userlike also allows you to view what user is typing. This is super helpful in preparing an answer before they finish sending their message.
Nachteile
Would like to be able to add more required fields into the offline form. We haven't found any other cons so far!
- Branche: E-Learning
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Buggy
Using Userlike helped us to discover other self-service options.
Vorteile
Userlike enables us to chat with customers in real time. It provides a seamless interface for the customer.
Nachteile
It is buggy. It beeps with a new message but there is nothing. You cannot save the settings for notifications. There are chats that keep on reappearing after it has been closed. It keeps logging you out even if it is on a tab in your browser.
- Branche: Immobilien
- Unternehmensgröße: Selbstständig
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Quelle der Bewertung
great
I could answer to any query just in time!
Vorteile
Is reliable and easy to set up. In minutes anyone can be ready to chat with customers and works fine. For sure we need more trial experience to check more advantages.
Try it!
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: Selbstständig
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Quelle der Bewertung
Its too good with lot of features and ease of integration
Easy communication channel between the admin and user.
Vorteile
Ease of integration into website and customization of features. Easy installation and pre-loaded text fields, messages. Help text on every page and on every field.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Test
We are in the process of testing the solution for a big enterprise.
Vorteile
I like that you provide a free account for starters. That's a plus not many offer no try the product/solution.
Nachteile
Maybe too many options for early adopters.
- Branche: Bekleidung & Mode
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
LOVE Userlike
Vorteile
I loved how you the messages are forwarded to my email incase I am not on the userlike site.
Nachteile
Nothing I love everything about this site so far.
Antwort von Userlike
Thanks for your review! We're very happy to hear that you're enjoying Userlike.
- Branche: Luxusgüter & Schmuck
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Really good Idea
We try to decrease the phone calls ... it works
Vorteile
the fast contact to customers, to avoid phonecalls, you can stop it
Nachteile
sometimes it disturbs, so I need a big discipline not to look always
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Very interesting software
Vorteile
it is easy to manage chats from my smartphone
Nachteile
the price, I have a small B&B so I will most certainly opt for the free option but I'm not sure I will be able to continue using messenger from smartphone
- Branche: Konsumgüter
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Good tool
Vorteile
works as expected, good design and with many features.
Nachteile
it is not immediately apparent how to pass a chat from one client to the next. I had to ask twice for support - but that has quickly explained.
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Amazing experiance
Vorteile
It's takes only few minutes to customisation and I'm ready to go live with live chat service in our website.
Nachteile
Easy to use.
Powerful control panel.
great support team available when you are need it.
- Branche: Onlinemedien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
i like Userlike, because of its clear desgin an clever invented features.
we sell more, because our customers get a quicker answer, if they have a question.
We have some onlineshops, where the convertion rate is clearly better than before.
Vorteile
Our customers use this feature, so we are connectet in one more way.
If they have any questions, we can answer them uncomplicated.
Nachteile
the price is high, if you see the competitors.
But the quality is good enough, to explain that.
I'm happy with userlike.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Too early for me to make the honest review
Too early for me to give OE
Vorteile
Easy of using and accommodating.
Nachteile
I can't control where the server is placed. I don't have control of the data. I want server installed on my hardware.
- Branche: Konsumgüter
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Userlike for my Start-Up
I just launched a kitchen ware start-up and I´m using the software to communicate with my customers.
Vorteile
Easy and fast communication with the customers.
Nachteile
Sometimes the settings were a little bit unclear.
Antwort von Userlike
Thanks for your review!
- Branche: Bildungsmanagement
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
UserLike for the win
More leads, more sales, more money.
Vorteile
-Ease with which it is to setup, even if you have limited coding experience
-Functionality is great
-The desktop popups are a win
-The design is great and aesthetically pleasing
Nachteile
-The bots still need a bit of work
-They're quite basic and not quite on the same level as some of the others on the market
-No need for them though with the offline messaging
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
No Hidden Features , Smooth Panel , Easy To Use
Vorteile
We tried a few livechat companies but this one suited all business model and very simple to use. Has great features as well.
Nachteile
No ip tracking. Sometimes is helpful to identify repeat customers
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
uncomplicated, effective, customer friendly
Vorteile
The software is very user-friendly in daily operation. The integration into the website is very easy. The chat function is easy to use. From the customer's perspective, the applicability is also very good. The chat butler is a wonderful additional feature.
Nachteile
the many preference options overwhelm the non-professional at the beginning; It takes time to get used to it
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Userlike Live Chat
Pretty satisfied and really liking it.
Vorteile
Loved the functionality of it - so many options and we are looking forward to making the most of this.
Nachteile
Tricky to get the hang of, but we are getting there!
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Simple to set up and easy to use
Easy conversations with our customers
Vorteile
Within the first few ours of using User Like, I had a live chat with an account that expired and was able to get them to resubscribe. It was so easy to install and then to chat.
Nachteile
There's not much I didn't like about the software. If I had to say something maybe the admin menus are a little cluttered but still navigable. Not really a big problem.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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Quelle der Bewertung
Goodbye
Vorteile
Solid does what it says on the tin, haven’t used it for long but good so far
Nachteile
Not been using it for long so does all that I want at the moment
Antwort von Userlike
Thanks for your review and happy chatting!
- Branche: Metallabbau
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für Kostenlose Testversion genutzt
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Quelle der Bewertung
Good Software
Vorteile
Many functions to make the life of the user easier.
Nachteile
We are very satisfied. We have nothing to complain about the software.
Antwort von Userlike
Thanks for your review! We're happy that you're enjoying Userlike.
- Branche: Marketing & Werbung
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Quelle der Bewertung
Great Resource for Shopify Store, Great Integrations Also!
Switched to UserLike from PureChat at the recommendation of a friend and fellow online entrepreneur and couldn't be happier with the decision. Integrates very well with our helpscout support desk service and works wonders.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
User Like Chat - easy to use
Vorteile
Its easy to set up and to use on every website.
Nachteile
Sometimes the time is very short so you lose your connections to potential customers, they then start as a new conversation
- Branche: Textilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Perfect
Vorteile
This is very easy and customizable : it's a very good solution for helping people and win customers !
Nachteile
I don't know... nothing ? Maybe the non-option of French back office
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Top Chatsoftware
very easy to use / install
top features
normal prices
Vorteile
more conversions on out shop
better /faster support for our technicans team
Nachteile
there is no overview of all features in the tariffs
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Userlike is remarkably easy to set-up & use
Allows us to have multi-faceted chat with customers which would cost much more with the built-in options of our other platforms.
Vorteile
Great integrations with many 3rd party platforms. Easy to use with many pre-filled options to get up and running quickly. Great bot functionality.
Nachteile
The UX is a bit off toggling between dashboard and chat panel. Would be great to have full mobile-to-moble chat too.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Pretty modern and easy Live Chat
Vorteile
The modern design and the very simple usability makes Userlike my favorite of all live chats at the moment.
Nachteile
Maybe too few setting possibilities concerning the hint tones
- Branche: Politische Organisation
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
I can recommend!
Vorteile
Easy to learn, good support, nice interface, easy to customize
Nachteile
I haven't found any cons so far, maybe 14 days for trial period is too short to be able to fully evaluate.
- Branche: Fotografie
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Very usefull
Has helped me respond to customers quicker and provides a more professional edge to our website
Vorteile
I like its appearance , ease of use and auto responses and that it is very customisable. I also like how easy it was to integrate with my website.
Nachteile
The thing I like least is that on the free plan you cannot re-look at past conversations, sometimes its very important to be able to do that.
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Quelle der Bewertung
nice software with lack of customization for professional use
the software is easy to use and easy to implement on the website but for professional use i am missing real customization (like changing html of the widget, etc.) - there are just options for changing the general behaviour and appearance.
alltogether i would use it, if the price for unbranded version wouldnt be that high.
Antwort von Userlike
Thanks for the review and feedback, Lennart! We used to support CSS editing of the Chat Window before, but giving this responsibility to our users resulted in too many broken setups and thus too high support costs for us. So we removed CSS editing and extended our standard customization. That was also the only way we could offer a consistent high-quality mobile experience. Thanks again!
- Branche: Telekommunikation
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
XYLO Review
I'm resolving help desk interactivity between customer and sales...
Vorteile
Ease of use, ability to fine tune, intergration to other platforms.
Nachteile
I'm yet to try it out and give feedback soonest.
- Branche: Internet
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
User friendly
Vorteile
The software is very easy to use and excellent customer service. Very helpful people always available.
Nachteile
it lacks a lot of functionality compared to other chat software
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
It is easy to use. But the real benefit comes only with the paid version.
Vorteile
Ease of use
Visited pages can be tracked
To be able to address the customer directly during the sales talk
Nachteile
High costs for a small online shop
Otherwise I can not complain at the moment unfortunately. Everything works to our satisfaction.
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Simple & easy start
Vorteile
Userlike was quickly integrated and easy to use user interface.
Nachteile
I would like export the chats via email, so I can safe it in our CRM where the customer history is
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great Chat Sorftware with a lot of features
customer value
Vorteile
Many many features... Very easy to install on any platform. CMS or Magento, takes less then 5 minutes and you are ready to chat. Nice frontend, easy to use for your webvisitors...
Nachteile
We are currently in test period... Up to now nothing to complain... Maybe too many features we don´t need up to now. But who knows, maybe we need them in future...
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Our favorite.
Vorteile
We tested different chat tools and Userlike is our favorite now. It's easy to start and open for scaling, customizations and special requirements. It's a highly competitive market and Userlike manages it to stand out with just doing great work. Simple as that.
The support during our testing phase and first implementations was uncomplicated and every single question, from business aspects to API support, was answered.
Nachteile
An instant test page and the option for longer test periods would be nice. Maybe with restrictions to integration / activities. But larger customers mostly mean longer processes. So it would be super helpful to be able to give demos to different stakeholders from time to time.
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Userlike is in my opinion the best live chat software on the market
Vorteile
You can modify the software in thousand ways, e.g. color shemes or wording and auto appearance times.
Nachteile
The only exception I have found yet, is the missing feature of an auto chat bot that receives a first message and then leads the customers into an offline Formular(make the live chat look 24/7 but make it into an offline chat at closed office days).
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Userlike provided an instant communication channel for our company that was very easy to use.
Vorteile
It allows customers that visit our website an instant way of reaching out. A lot of customers prefer the instant message platform rather than signing into their email to reach out for information.
Nachteile
Sometimes the possibility of receiving inquiries that are aimed at selling rather than interest in the product, however you have this on every platform.
- Branche: Immobilien
- Unternehmensgröße: Selbstständig
- Wöchentlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
My Review
immediate gratification for customers
Vorteile
Ease of implementation, it is very user friendly
Nachteile
How "expensive" it is for a small startup
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Cutomer Service is important
Vorteile
We like most to offer our customers a chat for questions about our products.
Nachteile
There's no Pop-Up for new questions. So you need to have a look at the browser.
- Branche: Verbraucherdienste
- Unternehmensgröße: Selbstständig
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Quelle der Bewertung
Awesome service, live chat, totaly free!
Be able to talk with my customers and offer them services
Vorteile
Its instant. And gives you a trial time , modern look, the site and apps are fast. You can try the app for free
- Branche: Automotive
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Great Chat-Tool
Great tool to start live-chatting
Vorteile
Very professional and quick support-team
Nachteile
I had some problems to find what I was looking for. The navigation is a little confusing.