Bird

Vorteile

- API & Integrations -> This enables us in create powerful and customizable multitouch campaigns- Workflow builder -> This feature is awesome. Being able to create workflows and branches, using custom properties and then personalize templates with it- Pricing -> It's the best one we could find

Nachteile

The support could be faster to respond. Other than that, everything is awesome

Vorteile

Bird is still the best conversational AI platform on the market, but throughout the years they've growth into an all-in-one CRM platform. I don't think they're the best for that, but their AI tools are quite impressive still.

Nachteile

I feel like they're doing a bit too much now. Their website for example is quite overwhelming compared to their previous one. Same goes for the platform. MessageBird use to be an SMS tool. Then became an omnichannel tool, then a conversational AI tool, and now a CRM. Props to them for innovating, but it's also quite overwhelming as a customer.

Vorteile

Nothing. The service is average the customer service the worst I had ever try.

Nachteile

They blocked our account with no prior notice or explanation, we lost all the services connected and generated a huge problem for our services and to all our customers

Vorteile

Easy and clear fast feedbacks.which is good.

Nachteile

It sometimes misbehave to some phones , actually with low internet.

Vorteile

I liked message bird overall.The interface is really nice, easy to use, great for the emergency type of law that I do. Really helps cut through loads of unnecessary work.

Nachteile

The downloading of documents is cumbersome. This is a primary use for me/us, and the main reason for using this type of software.

Vorteile

The simplicity of the program and Messagebird is very easy to use for new users. It's very self explainable.

Nachteile

The only problem I have with Messagebird is that once customers send a complaint and a operator reacts to the comment. The customer will automatically be placed at the bottem again

Vorteile

The different channels that MessageBird offers for Marketing, such as for SMS, Email, Whatsapp and that allows for multiple people to review what is going on and to assign. Also that offers an API for number verification.

Nachteile

The initial cost for implementation for small business would not be a good choice.

Vorteile

The best tool to send bulk WhatsApp messages automatically. And also bulk sms. Amazing flow, that allows us to create workflows inside the app.

Nachteile

It still not possible to send MMS to Europe, and I need that function in my job.

Vorteile

Fast service that helps you to manage your business fast.

Nachteile

The cost may be recognized as the pretty high for a small business.

Vorteile

1. Cost, cost, cost
2. Phone call-flow flexibility
3. Availability - services just what you needed
4. Fulfilment of custom number requests
5. Ease of use - literally a monkey could do it!
6. Reliability 24/7/365
7. Analytics and automatic contact saving
8. Team friendliness and helpfulness
9. Service expansion opportunity e.g. using SMS marketing
10. MessageBird concept helping businesses

Nachteile

1. The only thing that we still have not grasped is how to link an API to a physical on-the-desk phone, or a WiFi phone so that inbound call can be both received, as well as diverted to mobile phones if there is no one to reply the main phone. No tutorials or guidance of wifi phone models provided, yet.

Vorteile

I like messageBird because they streamline customer conversation by connecting applications and APIs to one inbox

Nachteile

It had limitations when sending messages and to chat with multiple clients

Vorteile

It's simple to use, you can link up functionality to automate texts with zapier and you can create templates that automatically insert recipients name.

Nachteile

I don't get notifications when a text has arrived, I can't insert emoji's.

Vorteile

Its not complicated, and it just works. I used the Ruby gem for my app, it worked very smooth. Much better and less complicated than the other sms providers.

Nachteile

Sometimes there's an issue with sms delivery. Sometimes they get delayed and sometimes just don't get delivered. Its rarely, but something worth looking into :)

Vorteile

Easy of use and pricing. We've migrated over from a different provider and the development effort was fairly low. We've had no major issues, no performance problems and support was always helpful.

Nachteile

As we deliver messages on a global scale with multiple fees I would love to get price for deliver on a per message basis, which we don't have yet.

Vorteile

terrible service, left without access to my account ! can't recieve sms , lost money and timethey shut us down without any refunds and with funds frozen

Nachteile

Lack of transparency and frozen assets without clarification

Vorteile

Easy to use and integrates into so many other tools our there via their Zapier and Webhooks functions.

Nachteile

Not anything at all, they have a great product.

Vorteile

MessageBird is a well-developed service and knowingly outperforming its competitors. It covers an important scope and thus the in-house team have performed well to cover the reliability, security and thus quality of its routing/communication. the API has an insightful documentation, guides and support for developers and my company have had no issues implementing and using the service.

Nachteile

It seems that some people have had delayed experiences or have experienced a lack of promotion or communication from the CEO, personally the only improvement I can see is developing more features. -- there's also an issue with the form not submitting due to a lack of linkedin data pulled through (job title and organisation).

Vorteile

Ease of use - simple setup
Used by a team with technical expertise
Easily to create and manage contacts and groups
Responsive support team
Good value

Nachteile

Nothing in particular

Vorteile

The quick send option is great for urgent contacts

Nachteile

Switching between subaccounts could be quicker

Vorteile

Great service, never any issues. All messages get delivered quickly and reliably.

Nachteile

The Support is very good so if you have any problems they always get back to you in a matter of minutes

Vorteile

Very easy to connect the SMS service to our applications
Stable service level on SMS delivery

Nachteile

No cons at the moment about Messagebird.

Vorteile

It’s simple and neat looking. It allows easy integration that just becomes downright convenient.

Nachteile

It can sometimes be unavailable in some countries. The pricing can be unclear at times

Vorteile

The functionality of the software has to be the best I’ve seen. The amount of functionality you get for the price point can’t be beaten. MessageBird is definitely the the easiest software to use.

Nachteile

The way there support is done isn’t the best. I don’t like the fact when I go to the live chat it tells me “we will be back soon”. The live chat shouldn’t even appear if it’s not available. Other options should. There support system is all in one. I personally prefer a seperate ticketing system as well.

Vorteile

It all works well, apart from occasional hiccups that are quickly resolved.

Nachteile

I can't think of anything to say for this.

Vorteile

I have used a lot of SMS services and MessageBird is the best value for money we have come across. The user interface is very easy to use. We can segment lists, created automated drip sequences and much more.

The fact that MessageBird also integrates with Facebook Messenger and WhatsApp is another reason we chose them over the competition.

Delivery rates are much better and faster than some of the other we tried.

Nachteile

The QuickSend feature needs to be updated. It's great for sending a quick SMS to somebody, but not so great when I need to send a quick response from an exiting template. Yo have to first add the contact if you want to send them a message from a template.

Vorteile

Messagebird is een programma, wat makkelijk te implementeren is en wat overigens duidelijke filters heeft voor de verschillende categorie klantvragen

Nachteile

Helaas is het support team aan hun kant niet kant niet altijd even snel

Vorteile

Wij gebruiken MessageBird voor de telefonishe kant van de klantenservice. De gesprekken zijn erg gemakkelijk door te sturen, in de wacht te zetten en overige handelingen mee te doen.

Nachteile

Er zit een kleine vertraging op met als nadeel dat de klant kan ophangen voordat wij op kunnen nemen.

Vorteile

Un nouveau logiciel de SMS et du marketing très simple et efficace permettant les appels téléphoniques et très performant . Je le recommande

Nachteile

C'est un produit que j'utilise et j'apprécie énormément ses fonctionnalités . Je n'ai pas encore eu de problème avec MessageBird

Vorteile

Très professionnel et Simple à utiliser permettant de connecter à plus d'entreprises et très professionnel. Je le recommande

Nachteile

Le prix est coûteux pour moi . Veuillez revoir cela.

Vorteile

Un meilleur logiciel de communication très performant et efficace pour la gestion des SMS avec plus de fonctionnalités. Très simple ,rapide et permet d'intégrer d'autres logiciels. J'adore

Nachteile

Un très bon logiciel de gestion des SMS mais indisponible dans tout pays. C'est très coûteux pour moi également

Vorteile

Ça permet de générer plus de ventes grâce aux fonctionnalités des sms de Marketing , très simple à utiliser et offres de meilleurs avantages.

Nachteile

C’est un top que j’apprécie beaucoup et je n’ ai pas d’inconvénient sur ça . C’est l’un des meilleurs produits de marketing

Vorteile

C'est un meilleur produit très simple et riche en fonctionnalités pour accompagner plus d'entreprises. J'adore ce logiciel

Nachteile

Mon soucis c'est le faire que le logiciel n'ai pas disponible pour tout pays et un peu coûteux pour moi .

Vorteile

Messagebird is een enorm overzichtelijk programma, waarbij je duidelijk kan filteren op type klantvragen. Verder is het programma makkelijk in gebruik en om te implementeren.

Nachteile

Nadat je op een klant antwoord komt de klant weer onderaan de ladder te staan. Wij horen vaak terug van klanten dat dit irritatie oplevert.

Vorteile

Très bon et très facile pour la gestion des SMS de marketing et très professionnel . J'adore

Nachteile

Je n'ai aucun problème avec MessageBird

Vorteile

C'est une plateforme de communication très simple et très performant pour travailler avec les entreprises avec de bonnes fonctionnalités et permet d'intégrer d'autres logiciels

Nachteile

C'est un super logiciel et très simple mais très coûteux pour mois et indisponible pour tout pays. La version gratuite également indisponible

Vorteile

Avec ces meilleures fonctionnalités, ce logiciel est une plateforme de communication très simple et fiable .Son utilisation est confortable pour les entreprises.

Nachteile

J’apprécie bien ces qualités mais comme limite, je n’arrive pas à utiliser les emojis

Vorteile

SMS berichten verzenden via API. Overzicht van verzonden sms berichtenVia dashboard SMS berichten versturen

Nachteile

1. Er is geen dagelijkse (of maandelijkse) uitgavelimiet in te stellen. Bij misbruik loop je financieel leeg.2. Er is geen rate limiting in te stellen. 3. Ze detecteren misbruik van je account, maar laten het vervolgens gewoon gebeuren. Pauseren account of sms-verzending niet. 4. In een gesprek zeiden ze dat misbruik helaas vaker voorkomt, maar ondertussen doen ze er niks aan. 5. Ze verdienen aan accounts die misbruikt worden. Geen (gedeeltelijke compensatie) ook geen tools om je er tegen te beschermen. 6. Geen duidelijk overzicht in je account van welke landen je whitelisting of andere vormen van verplichte registratie je hebt ingediend.

Vorteile

Excelente para captar clientes por sms e possui fácil navegação.

Nachteile

Não possui pontos negativos que mereçam ser citados.

Vorteile

The software is very easy to use. We use it in conjunction with our CRM platform, Zendesk, because we were looking for a system that would integrate with Zendesk easily without involving complicated engineering involvement. MessageBird fit the bill and has allowed us to engage in quite a few text outreach campaigns to customers (mainly transaction in nature, not promotional) at minimal cost and fuss - no engineers required. The system integrates fairly well with Zendesk (still some kinks) but it's workable. Time will will if MessageBird proves to be a good long-term solution, but they are working on their offerings. Their customer service is also very pleasant and very helpful, even through some technical challenges.

Nachteile

The software is not as popular in the US as in Europe, which, especially early on, caused a few more issues setting up the system. There are also some areas where the system *appears* to be less robust than similar solutions in the texting space (like Twilio). There appears to be less flexibility in automation for sending out text messages and occasional system glitches. Their integration with Zendesk (perhaps other CRM platforms, too?) could be improved and lacks some basic features (they're working on it). None of the above, however, means it's not possible to message customers - just annoyances to cross over. The system still works, especially if you're interested in using MessageBird to test texting campaigns.

Vorteile

what i like most about this software is the messaging and the way the software is set up

Nachteile

software is great nothing is need to be improve at this time

Vorteile

* They're cheap
* when you really push them (email the CEO or CTO and shout) they have occasionally gone out of their way to help us.
* Despite other problems with their API we haven't experienced downtime
* They seem to have fairly good international coverage
* They've improved a lot since we started working with them (mid 2017).

Nachteile

* They're deliverability doesn't seem to be as good as other services like Twilio
* The support is generally very ill-informed and patronising
* We've waited ages for responses to fairly simple questions
* Their API occasionally gives unexpected responses with no plausible explanation
* They lack (or lacked last time we checked) important feature such as getting the cost of the message you've just sent.

Vorteile

You can send messages effectively. The developer pack seems good. My developers are looking ot interface. Summary information on usage is good.

Nachteile

The export functionality is really poor. I supply security officers. I want to see what time officers text to book on and off. The columns move about in the export making analysis hard. Hours tidying the data before being able to move forard. The length of time information is held on the webpage is limited. If i wanted to look back over several months, this is not possible.
The search functionality is limited.

Vorteile

1. Its easy to use interface attracts users to use the software in daily use.
2.Great performance as well as least errors.
3. All tools under one roof.

Nachteile

1. Way to expensive than other available messaging provider apps.
2. Customer support is one of the biggest problem as it provide the porest customer support to users.
3. Need approval form message team to upload links and more.

Vorteile

Messagebird has been super helpful to us over at our company in New York City. It allows us to proactively reach out to our customers via text message on mass. No other company allowed us to have that same functionality and still offered a nice and easy to use user interface. We love it!

Nachteile

I don't love that we need to split lists of numbers into smaller groups and send from different numbers. I wish that part could be handled via automation on the backend.

Vorteile

The software provides different channels for the same price hence making it user-friendly to grasp content and get started.

Nachteile

The software itself is fine. The only problem I have experienced while using them is in terms of customer support. They take forever to respond to requests.

Vorteile

I like the documentation and how easy it is to integrate messagebird into any project. We use the service as part of an alarming system for IoT monitoring. The only issues we have ever faced were caused by us, and the wonderful support at messagebird has helped us out many times.

Nachteile

The only cons are with from carrier restrictions in the united states and not from messagebird.

Vorteile

With comparing to other providers, SMS delivery accurate is very high. All SMS will be deliverred to my customers. And easy to use everything with userfriendly dashboard.

Nachteile

No instant funds add option. Every paypal payments will be approved manually by staff. But within 1-2 days payment will be approved. It is better if you can set it instant.

Vorteile

We can copy and paste telephone numbers from a spread sheet straight into MessageBird to avoid manual update

Nachteile

I like everything about it - I had a problem with finding my saved templates when the system was updated - but that was my own failure to look properly

Vorteile

Fantastic pricing when purchasing in bulk with a very easy to use interface.
Reporting is excellent and it's easy to find out the status of messages sent.

Nachteile

Perhaps provide more 'plugins' to various different pieces of software to widen availability.

Vorteile

I never got to use it. However, I chose it because I thought the price was good for what I wanted to do.

Nachteile

I never got to use it. However, they have horrible customer service and a difficult process.