Zadarma

Vorteile

They have a very easy-to-use platform, the number purchase sections are very intuitive and they complement with tutorials to be able to connect everything with your phone, it allows you to redirect calls and have your phone number in the United States among other countries very easily.

Nachteile

I did not find any, it is very complete, perhaps you can expand the business to other services that are related to numbers and calls

Vorteile

Hello,
After being a customer for many years I have received a request for verification stating that I need to upload a copy of my passport and until I do none of my numbers are functioning and balance can't be topped up.
I have completed verification in a timely manner, but account is still offline. During this period none of the incoming phone calls are routing to our numbers.
I have been a loyal customer for
over 7 years and never had any issues with your service.
What's going on and why you make it impossible to use the service during the verification process?

I am also especially concerned with the number expiring soon that we are unable to top up balance for .
If it expires - how can we get this number back?
We have invested our advertising budget into this and can't understand how such business practices can be the thing of today without regard to customer's needs, especially in the busiest time of the retail sales season !

Nachteile

Poor customer service and endangering our business in the busiest time by turning off service without a proper warning

Vorteile

After a long process, it worked and I could do good voice calls from my cellular with their terrible app.

Nachteile

I hate when companies have an inconsistent price. They have price in dollars, but for one reason my account was in Euros but my prices where HIGHER than in Dollars - Why?
Because Zadarma is Zadarma and those are their values.
The prices are high, we wanted to try it but it quite expensive.
Terrible app on Android.
Very hard to implement.
Very hard to find the recordings - it's not intuitive.
Problems on their website - I starter registering a phone number but it didn't do that.
Even the person on the help center knew that they went too far when they started to steal my money, he didn't care to let me go and didn't offer to make things right.
I talked about values - here it is.
When a company doesn't have good values, this is what happens.

Vorteile

Zadarma's range of supported VoIP features provides excellent value. In particular I find that their virtual number deals make sound business sense. By taking virtual numbers, small and medium size firms are able to compete on international markets in a way previously only open to large companies. For example, from my office in the USA I can open and run virtual offices in the UK, India, Russia and many other leading business centers. It saves a small fortune in office, personnel and travel expenses while tapping into growing markets.

I also find their free cloud PBX (they also call it a business phone system) brings many benefits to both the employees who communicate through it, and customers who call the firm. Since they can receive calls on a desktop computer, IP phone and smart phone, or forward these calls to mobiles and landlines, those important business calls no longer get missed.

In my experience, customers certainly appreciate a positive calling experience. This significantly increases the possibility of that customer placing an order and coming back again to make subsequent orders.
Finally, there is no denying that the cost savings are a big attraction. It is hard for landline service providers to compete when they have to carry the heavy costs of phone cabinet and wiring installations and repair. This VoIP service seems to me to be a much more economical choice without compromising on call quality.

Nachteile

I had some initial difficulties with the app setup but when I turned to their customer service they provided me with the help I need to quickly complete the setup.

The way their app runs down the battery life was also an issue that bothered me. I contacted Zadarma and they reassured me that in the coming new version of their app they have taken care of this problem.

Vorteile

I like the possibility of receiving calls on the phone number provided by Zadarma at a very economical cost (for free when I use the web phone online) and the possibility of making low cost calls to other countries.

Nachteile

The downloadable calling software did not give me a great line quality though it was OK. But then I simply switched to the online program and it works great.

Vorteile

I don't need a SIM card and could do everything from my own phone

Nachteile

On small letters it says that the service doesn't send SMS messages in USA only receive one.
I needed both

Vorteile

Zadarma is simple and easy to use. Non-tech guys will get along with it quickly. Phone calls quality is decent.

Nachteile

I found no big issues. We are a marketing agency and Zadarma gives us all we need in terms of distant calls.

Vorteile

The price does not depend on the number of users, we are expanding rapidly and appreciate that we do not have to pay extra for each new employee. Very easy to set up, we managed to do everything on our own.

Nachteile

We had to verify ID for some of the international numbers but it only took 1 day.

Vorteile

- local virtual phone numbers
- phone app for using virtual number

Nachteile

- customer support
- lots of spam calls to provided phone number

Vorteile

The service worked. Not the best set of features but it worked and the price was cheaper than I expected.

Nachteile

Worst customer service I ever seen in this industry. It ruined the whole experience for me. I was forced to stop using the service and switch to a different provider after 1 or two month. Wasted my time and money.

Vorteile

Software intuitivo, información clara y de fácil acceso

Nachteile

En general nada especialmente importante

Vorteile

Software intuitivo y con precios muy competitivos. CRM gratuito incluido.

Nachteile

Nada remarcable en mi experiencia con ellos

Vorteile

Tienen centralita virtual virtual con un editor que es fácil de configurar, ves todo escenario de llamadas. Softphone es como aplicacion de movil no tiene mucha historia.

Nachteile

marcar 00 y el código, aunque se puede configurar, pero si usas diferentes países para llamar no se si es posible que detecte.

Vorteile

La facilidad de crear una cuenta desde cero y poder gestionarla uno mismo.

Nachteile

Hecho en falta poder descargar desde mi cuenta mi tarifa de coste de llamadas, ya sea en Excel o CSV.

Vorteile

se pueden hacer llamadas internacionalmente como cuaquier sofware voip

Nachteile

No contraten nunca esta empresaLo peor es que son estafadores, tardan años en responder los tickets, y miles de cosas mas

Vorteile

Me gusto mucho que sea un sistema basado en la nube ya que permite monitorear desde cualquier citio los procesos que se ejecutan constantemente.

Nachteile

Por el momento no tengo quejas sobre este aplicativo.

Vorteile

Unable to used at all, too much promises at the end the feature doesn't work at all

Nachteile

Nothing worked for me, so wasted of time and money, they make jokes about your problem, and blame other for they fraud. Duplicate number? and they blame Whatsapp :-D

Nachteile

They blackmail me and suspended 10 phone numbers. I paid for them upfront. Find someone else.

Vorteile

The Zadarma Projects provides cheap virtual numbers and free SMS reception service on those numbers. After much pushing and continued engagement, I was finally given good customer service.

Nachteile

Zadarma numbers work on a monthly subscription basis. However, they will block use of certain features of your virtual numbers. This happened to me, creating a situation in which I was paying for a virtual number, but could not use the free SMS reception feature associated with it. For five days, the Zadarma support team refused to extend my subscription length to compensate for the time which they had blocked this desired features of my number. Interaction with the Support Team was extremely frustrating and slow. They would respond to me once in every 24 hour period, and their responses were unhelpful. They repeatedly said no in multiple ways to my requests. Once I gave up perusing the support team for compensation and asked to be referred to management, I was given excellent customer service. Management unblocked the desired feature of my number, and extended my subscription to one month from that day.

The blocking of account features has to do with the Zadarma account verification process. They request the uploading of passports or ID cards. I uploaded my ID card on day one, and my passport on day three. Both were rejected. The ID card was rejected on day two for the stated reason that it was not a passport, despite the fact that account documentation requested a passport or ID card. The passport was rejected one day five for the stated reason that the file size was too small, despite the fact that no minimum file size limit was visible to me in my account documentation. It was only after requesting to be referred to management on day five that my account was verified with my uploading any additional documents.

Vorteile

The subscription model is clear and not too expensive compared to the functionalities provided. We use Zadarma PBX to interactt with customers in Sweden.

Nachteile

There are three annoying issues:
1. At unpredictable times we cannot reach a number we dial. After a few minutes this usually works again. Might be the number we dial is occupied, but the software does not show it. It just cancels the connection attempt.
2. We use SMS to respond to customers and for that having our local (virtual) number as the sender-id is crucial. Until some months ago this worked well with Zadarma via the web-portal (it never worked via the app, see #3 below), although Zadarma do not guarantee to send the virtual number as sender-id.
Currently our virtual number is never used as sender-id by Zadarma. The sender-id that is used currently is 'Zadarma.com', which looks very unprofessional to my customers. Next to that my customers do not recognize the sms are not able to respond directly to my SMS-es anymore (the recipient cannot respond to the 'Zadarma.com' sender-id).
Zadarma support just states that it is not guaranteed (to me 'not guaranteed' means it does not work all the time, but currently it NEVER works) which is quite unsatisfying. Especially this started after I was fully set-up with Zadarma so I also feel a bit locked in...
3. The Zadarma Android app supports multiple lines that can be switched on/of individually. The SMS function in the app however only sends SMS with sender 'Zadarma.com'. More than once my recipients just discarded of my SMS-es because they did not recognize the sender. I fear getting blacklisted because of this.

Vorteile

Nothing. I never got it to work. The instructions and support were unacceptable.

Nachteile

I consider myself technically competent with over 30 years of PC experience. After 6 hours, one phone call and 3 support chats I gave up trying to integrate this product with Zoho.

The phone call was perhaps the most revealing in that the person who called had such poor English language skills that he gave up after two or three attempts to communicate.

The chat experiences were no better. Every time I got on chat they referred me to the arcane instructions that I could not figure out.

Vorteile

The instructions they have made it very easy to set up. I did get stuck one time and chatted with customer support. The support was amazing! They guided me to the correct settings had me set up in less than a minute.
The pricing is competitive. It's fast and easy to get any number I wanted. I am so far very happy with Zadarma and would recommend them to anyone looking for an online phone service.

Nachteile

So far I have no issues or complaints about anything.

Vorteile

Usually very competitive and good call quality

Nachteile

Very little..it suits our needs and Zadarma seem pro-active in improving issues

Vorteile

Cuenta con un amplio abanico de canales de comunicaciones implementados, por lo que nos facilitó la conexión con herramientas que hemos desarrollado en la empresa donde trabajo. Si bien la configuración es compleja, no se hizo tan dificil de realizarlo. Cuenta con un amplio catálogo de plataformas para vincular.

Nachteile

Puede que la configuración de la plataforma requiera de algo de conocimiento para comenzar a utilizarlo.

Vorteile

Very good service, helpdesk and people on the phone for questions
Hugh amount of extension numbers
Cheap cost of calling
Easy to use product
Good price
Integration with our CRM (Hubspot)

Nachteile

I can't find any negative points, so for me, there's no Cons

In Betracht gezogene Alternativen

Warum Zadarma gewählt wurde

Gründe für den Wechsel zu Zadarma

Vorteile

We are using Zadarma Sip features for over 2 years integrated with Bitrix CRM. We weren't content with the phone solutions Bitrix offered so switched to Zadarma. Best decision we have ever made. Right now we have over 10 different numbers in 10 countries. We sometimes have hard time to connect to some countries' mobile numbers but that's normal considering the country's infrastructure.

Nachteile

Nothing much so far. Just mobile calls are a bit more expensive than others. Also, virtual numbers in Turkey expensive and can take up to 2-3 days to activate. Still, it is not their fault.

Vorteile

Software, I mean the App for the I phone is great and easy to use. Softphone on the web is easy to operate, while the general menu is still confusing.

Nachteile

While App is great , However, the functionality buttons should enlarged. The activation and tune in process is still quite complicated. Recently, during the reinstallation on a new ios device I've spent 30 min myself + another 15 min with a CS. Also, the general menu is too complicated and confusing; the simpler version , like Line2.com for instance is advised. Customer service, especially voice support must be improved.

Vorteile

price is cheap, and the website is understandable, a lot of useful information.

Nachteile

i bought a number and it wasn't active. customer service told me told me to wait 24 hours so that i could find out why the number i already paid for does not work. i wrote them and called them asking to raise priority of the ticket, they just mumbled the usual stuff, which didn't bring any result.

Vorteile

I run a company in the US (Florida), and we have customers in States and worldwide (most of them in Europe). We are exploring new markets/target audiences, and switched to pure b2b to the mix of b2b and b2c. Now some of the new customers are calling our main office (we are trying to move communication to email/chats, but that just don't often work, people want to get a consultation by voice - don't know why). So, we needed a solution to set up calls without buying own hardware/software and managing this stuff.

I've come across Zadarma's site and found their rates very pleasant compared to other providers, so I decided to give it a try. For now, we are using it for several months already, and almost everything is fine: no outages, charges are accurate (and still low).

Nachteile

A couple of time there were situations with wrong calls when the number belonged to someone else, and people kept calling it. I had to contact support to get this fixed, however this was done very fast both times.

Vorteile

Was easy to use via their app installed in my phone, but they can stop their services anytime

Nachteile

Never saw such an unprofessional approach form any service provider.

- They require a passport as verification proof.

- But now after the same has been provided they say it is not required.

- When I asked which document is required, the response is "we recommend you to use some other service provider".

- I was also not so interested with the services, it is just I shared the number I purchased from Zadarma to all my Client.

WILL SUGGEST NOT TO GO WITH THEM, THEY MIGHT HARM YOUR BUSINESS STOPPING THEIR SERVICES AT ANY POINT OF TIME. Ticket ScreenShot:

[SENSITIVE CONTENT HIDDEN]

Vorteile

Purchased virtual # solely to forward UK calls to a US cell phone - support has been responsive

Nachteile

call forwarding as of yet does not work. They test calls from their system which is absolutely meaningless. Calls from recruiters in the UK fail. Test call from my US land line to the virtual # also fail. No resolution yet... prepare to cancel and chargeback.

Vorteile

Free PBX and multiple options to share lines and API

Nachteile

Once ported, our incoming calls keep cutting at 30secs. Tech support is unable to solve. Then you discover they have totally stupid pricing based on 10 countries that are totally unrelated and illogic. Calls from any other major coutry is extremely expensive.

Vorteile

Choosing the virtual number, selecting the features you want

Nachteile

Poor customer service and difficult sign-up process.

Vorteile

Quite easy to set up and easy to get a new number. Price is fair.

Nachteile

Support and integration with bitrix24.
Zadarma and bitrix24 are so-called partners but none of them try to help to implement the integration, it is
always the other company's problem. So none of them wants to help you.

Vorteile

This is great service which allows us to get phone numbers in multiple countries. Quality and reliability is great. We monitor all of our phone numbers and Zadarma numbers consistently show 4+ MOS scores

Nachteile

We are primarily using this as a SIP trunk and it required customer support to get this configured. Customer support was great though.

Vorteile

The VOIP calls from and to the virtual number worked.
The response of the customer care is fast, however useless. |

Nachteile

The service I needed was not functional, Zadarma support refused to issue a refund.

Vorteile

Non posso dire che mi è piaciuto qualcosa. Sono in ansia ogni volta che lo utilizzo, perché ogni volta si verifica un inconveniente.

Nachteile

Vengo bloccata per controlli ogni volta che accedo al sito per effettuare qualsiasi operazione. Gli operatori on-line non sanno darmi risposte e sono evasivi, così ogni volta devo aprire un ticket e aspettare una risposta per ore. Intanto non posso operare. E le uniche comunicazioni che ricevo sono che il sistema è stato ripristinato. Mai una spiegazione, mai che qualcuno mi dica il motivo di tutti questi controlli. E' esasperante.

Vorteile

I use Zadarma PBX for more than a year. It's great and stable product, easy to config, with great prices and very good support service

Nachteile

There are several technical issues with PBX, such as lack of transfer functions integration with hardware and software phones.

Vorteile

Easy to setup individual extensions, call statistics and charts and call geography. Incoming routes from other providers. Webphone and sms support being able to add to my own website.

Nachteile

Call routing fiddly to setup, unable to route calls through other providers e.g. forward to [email protected].

Vorteile

With Zadarma we got an amazing solution for a very attractive price. It’s seems like there’s nothing their service cannot do.

Nachteile

You need to get a hang of the website, that might take a day or two

Vorteile

Zadarma is a great phone system for small businesses. It's easy to set up lines, extensions and numbers and it's very reliable.

Nachteile

I tried portability from a UK number but they couldn't port it because the 2 suppliers didn't have a porting agreement.

Vorteile

None, it's doesn't work property, very bad customer support

Nachteile

Fails all the time, terrible customer support, they take your money and then ask.

Vorteile

Less expensive and friendly user. You can connect to the support when you need their assistance. Overall good

Nachteile

have to inform support once top up added. should have been automatic. Nothing much to say. Overall software is good

Vorteile

-Absolutely nothing. I had one goal, and the system would not allow me to achieve it.

Nachteile

The goal was to use the product for virtual number. But my actual phone number could not be verified for some reason, and because of that they could not provide me with the service.
The customer support was atrocious, it was like talking to a bot. The initial responses were same as I was getting from the online form. I had asked the operator to say "potatoes" to prove that they were not a bot.

Vorteile

-they have a app for android that works on new android phones.

Nachteile

They are the unpaid police VOIP gatekeepers- No north american company or voip requires a passport for a number and SMS setup. They do. Wanted for privacy for SaaS SMS verifying. Huge headache, have not gotten a refund yet- go to any other service and you will not have to provide a passport- especially to a 3rd world sketchy back waters country.

Vorteile

We got a sip line/number from Zadarma and connected it to our VOIP phone system. Our phone system is programmed to automatically use this sip line when we dial Bulgaria's country code. I can call Bulgarian mobile numbers which would otherwise be very expensive with our local phone service.
Voice quality is very good.

Nachteile

Calling mobile phones is still expensive. Not many of my contacts have landlines. I have tried the webphone from Zadarma's website which is cheaper per minute for mobile phones but I can't always connect.

Vorteile

Easy installation, no heavy equipment, instant service.

Nachteile

Nothing really special. Maybe if the cost on mobiles would be little bitty lower. but in general there is absolutely no problem.

Vorteile

My appetite for trying out different softwares brought me in contact with this app, and the experience wasn't bad at all. I like the fact that it is easy to setup, and it's available on mobile devices.

Nachteile

I experienced glitches with the app, and was freezing. The 3 months prepayment is not encouraging, it should be scrapped! I don't have to pay 3 months in order to receive sms.

Vorteile

It is very easy to get a foreign number if you got your documents right, mostly it is passport.
There after you can easily divert virtual number to local number.

Nachteile

There were few times I noticed audio lag

Vorteile

Ease of use, works faultlessly...
Looked for simplicity, found it here

Nachteile

Nothing currently, need to investigate further early days here...