Lightspeed Retail – Bewertungsseite 17

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TAMARA
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
4
Kundenbetreuung
1

1
Bewertet am 24.1.2017

These chuckle heads do not understand accounting and don't support their retailers on any...

The time clock does not function properly, reports are unfinished and give false data. The invoicing cannot calculate fractions of pennies and actually has a box to enter the error difference that will occur on each invoice. Because they know they can't get it right! This will cause variance in your cost of goods sold. Kiss accurate accounting goodbye and say hello to common core math if you buy this junk.

Vorteile

They will promise you the moon and a slick interface if you like getting lied to.

Nachteile

Your accountant will hate it.

Michael
  • Branche: Einzelhandel
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4,5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.12.2014

Two weeks before I opened my furniture store I switched

Vorteile

It's so easy to use and you don't have to spend time training people because it just works. I had a launch party for my store with over 175 people. I was able to check coats and ring up $2,500 worth of cash and carry business without breaking a sweat.

Nachteile

I don't like that I can't see a report of all my Special Order Business (Profit and Total Sales). What is "written" is just as important as what is actually delivered/sold.

Alex
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.12.2019

Friendly user POS

Vorteile

Lightspeed is a very friendly user POS system. I have worked with different systems In the past and this one is definitely the best.

Nachteile

Only in english when its a license, hope eventually it will be possible to change for french too.

Verifizierter Rezensent Mehr Details anzeigen
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.9.2018

Lightspeed is the future of Restaurant POS systems

Vorteile

Easy to use with a simple and intuitive interface.
Amazing support that will promptly answer all your questions and issues

Nachteile

Can be a bit laggy if you don't have a strong internet connection.
Requires a constant internet connection

Primavera
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.5.2021

amazing team

is pretty good

Vorteile

easy to use and add new things that make easy your daily work

Nachteile

hard to customized prices for each product without make a category for each one

Robert
  • Branche: Landwirtschaft
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.12.2016

LightSpeed Retail

After interviewing over two dozen POS companies we found that LightSpeed was the right choice for our company. We operate multiple locations and an online store. The largest benefit we saw LightSpeed offered was their integration with the various website designs. I also found the customer service to be superior to all the other offerings on the market.

Vorteile

Website integration, inventory integration between multiple locations, overall flexibility of the software

Nachteile

Can only work with an internet connection

Lyric
  • Branche: Möbel
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.12.2014

Lifesaver Tool for our Retail Store!

Vorteile

Lightspeed is created for the modern user, a user used to smartphones, the cloud, and speed. There is nothing old school about this produc. It is entirely "new school" and has all bases covered when it comes to what any modern retailer needs for a POS and Inventory Management system. We find it so intuitive to use and the interface is easy on the eyes and easy on the mind. We got up and running on it with almost zero training, because it was that easy to figure out.

Nachteile

There still seem to be a few kinks in the system that are being worked out. Every once in a while we catch a glitch, but it is nothing major.

Charlotte
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.9.2019

Ownership Transfer

I spoke with rep about recently purchasing a company that utilizes LightSpeed. He answered all of my questions, and he processed the ownership transfer. He was extremely knowledgeable and helpful.

Vorteile

The system is extremely easy to use.

Nachteile

I have no cons at this point.

Katie
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
2
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
2

3
Bewertet am 4.10.2016

Boutique Associate

Lightspeed does what it needs to do but nothing more really. The returns are difficult and complicated. It is difficult to find the specific item you are looking for and inventory shrinkage is a result of lack of organization within the system.

Vorteile

Able to make purchases and count the register, keep employee time, can add inventory and restock inventory.

Nachteile

Difficult to find items, returns must be attached to customer name, unfriendly communication with customer service.

Andy
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 16.10.2017

My Lightspeed Experience

Overall I think I have made a great choice for our business.

Vorteile

It has great documentation on how-to-do each part of the website. The customer support staff are very friendly and helpful to the customers. I have chosen to set up the site myself so it has taken a little longer than I previously thought it would. However the support staff has been so helpful. When I have things fully functional it will be an amazing site.

Jonathan
  • Branche: Luxusgüter & Schmuck
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
1

3
Bewertet am 19.10.2017

Mixed feelings

Vorteile

Easy to use. good pricing plans and implementation tools. Easy integration with third party apps and hardware.

Nachteile

Mediocre customer support at best. Had trouble getting up and running for months. Took very long to respond.

Diana
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 5.10.2021

Absolute worst customer service.

Terrible experience and basically flushed over 2k in the toilet.

Vorteile

Absolutely nothing. Everything is still in boxes. I have never. Customer service and education department are not consistent.

Nachteile

Received my terminal ~6 months after purchasing. Misinformation by educators led to all the inventory having to be rescanned. Did not even use the product. Escalated to numerous people and no response except they will apply a discount if I purchase another year. Happy I did not purchase for my other business.

Lysa
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.10.2011

We LOVE our LightSpeed POS System! We researched several different systems before we chose LightSpeed and could not be happier.

We are knitters who opened a yarn store February 1st of this year. No one would call us computer savvy but LightSpeed 3.4.5 has made us look very professional and current with the technology of the non-knitting world.

This system is the heart of our business. We use it to track all of our pending orders from vendors, control and evaluate our inventory, track customer spending, adjust pricing with just a few clicks of our mouse, monitor our taxes and so much more!

I am learning more and more all the time about what this software is capable of doing for our company. Our local reseller GoodWorks has been great for training and support.

Nonde
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
2
Kundenbetreuung
5

5
Bewertet am 13.7.2021

The lightspeed overview

Vorteile

The pros of lightspeed Is that it helps in sorting out our shops inventory very well and simplifies our work and their customer service is on point

Nachteile

The cons of lightspeed is that it's interface is a little unfriendly and can be a little frustrating being unable to navigate, hopefully it's getting worked on.

Jon
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 15.10.2012

LightSpeed is a good system for a medium sized business like ours. We sell bikes to retailers and wholesalers in a 10,000 square foot retail space.

Like any software, LightSpeed isn't perfect. It lacks some power on reporting and there are a few workflows that we've had to custom work to the system to work appropriately. We really lean on the inventory control in LightSpeed, we don't love some of the ways that are needed to perform simple things like, for example, department based promos.

LightSpeed is a heck of lot easier to learn and train upon than what I used before and the staff really like using the software.

All and all we are happy with the decision to buy LightSpeed - but there are some features that we would love to see incorporated soon.

Benn
  • Branche: Einzelhandel
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
4,5
Kundenbetreuung
4,5

5
Bewertet am 28.10.2015

Worth every dollar

Vorteile

LightSpeed is easy to use and packs a lot of features at a great price.

Nachteile

Nothing to speak of. Although I would be ok if it was free.

David
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.11.2016

Beyond my Expection's

I have been with Lightspped for about 6 months and i have be so pleased with the service and the product they produce. It has provided me with,all i need in the running of our business. It is user friendly and I can find new things daily that amazes me about what this system can do. It has helped me with inventory and they way I do my ordering,this system has saved me money

Vorteile

There are so many pro's to this system all i can say is if you try it you will want it.

Nachteile

I have yet to find on

Larry
  • Branche: Sportartikel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.10.2016

Ease of Use

Lightspeed is an easy to use POS platform. We use it on the run/tri side of the store for POS and inventory, and on the cycle side of the store for inventory only.
It is easy to track items, sales and do reports, etc. The support team was extremely helpful when I converted from an older POS system. They took my customer information and inventory and inputted it into my new system within a few weeks.

Vorteile

It is simple to use and generate reports

Nachteile

I can't think of any negatives to this program

Constance
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.7.2017

Make checking out customers easy

Vorteile

This software allowed me to run reports which was what I really liked most. So many options for different reporting options.

Nachteile

Sometimes the checking out process took a little longer than I would have liked but overall I love lightspeed software.

Rohit
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
1
Funktionalität
3
Bedienkomfort
2
Kundenbetreuung
1

2
Bewertet am 21.6.2018

very poor customer service

dont sign the contract, have 60 days back out option.

Vorteile

I wish there was any, the customer success team think they are the boss and wont give you time when you need. Paid 4K to buy the product and been month not able to setup a time with them. They think they are my customer.

Nachteile

Customer service is horrible. they dont have time to listen to you, they want to give service when they think is right time for them.

Nick
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
3

3
Bewertet am 22.5.2018

Expensive

Vorteile

POS for different types of retailers. Virtually has all the functionalities for a retail business. Easy to use.

Nachteile

Some settings are not easy to learn. A bit on the expensive side even for the basic when compared to other cloud-based POS.

Justin
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
0

4
Bewertet am 3.1.2019

Not Quite What We Need

This was a bit more than what we need for our small business. There are other options out there that would suit to our needs without that price tag.

Vorteile

Ease of use, training our staff to use this POS didn’t give us much grief. Everything was fairly straight forward and streamlined

Nachteile

There were a few small, insignificant features missing that may have been to our benefit, but at this point it’s not too much of an issue.

Margo
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
5

4
Bewertet am 20.1.2017

lightspeed

For the most part it has worked well. A few glitches but the customer support team is wonderful. Does not interact well with QuickBooks like advertised but it does have a good reporting and tracking system.

Vorteile

Customer service team goes above and beyond with anything they can do.

Nachteile

Not as user-friendly and I initially thought it would be but they have great support to help along the way. Some times things do disappear.

Mike
  • Branche: Restaurants
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 23.8.2018

BEST POS ever!

It's really useful for restaurant industry!

Vorteile

It's really easy to use. It takes me only 3 days to familiar with all the options of the software. Also, the customer service is the best! They helped me quite a lot to solve any problems.

Nachteile

Sometimes, when we add a thing to the software with the laptop, the Lightspeed software take a bit longer than expected to appear on the Ipad.

Julie
  • Branche: Bekleidung & Mode
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
3,5
Bedienkomfort
3,5
Kundenbetreuung
5

4
Bewertet am 9.9.2014

I really like LightSpeed, and their support is awesome

Vorteile

Retail is not our core business, but we needed to sell products online as well as in a physical store. We wanted to manage the online store appearance as well. It was crucial to have the database be absolutely the same in the online store and physical store. We could not use an API, which provided a synch, but we wanted inventory to be accurate up to the minute.

Nachteile

The software and hardware are powerful, and thus, there is a lot to learn. I want to just go in there and make sales, but you have spend time to learn the system. You also get more out of it.

Tim
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.12.2017

Very easy to use. Quick and obvious support service.

Vorteile

Create a professional website without any knowledge about building websites. Within a few hours you have your own personal website that fits your product. Choose the style you like and personalize it quickly.

Nachteile

I like everything. From the friendly start-up till the product leaves the store, Lightspeed can provide you every step to build a successful company online.

Cheyene
  • Branche: Möbel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.7.2017

Easy to operate

Vorteile

You do not have to be tech savvy to know what you are doing. Also, they make the software super easy to navigate and add items to the system.

Nachteile

The only thing I did not like was that when we reached out for lessons on how to do certain things, the service we received was not good. The woman had no idea how to answer our questions on the session she was teaching us.

ANDREA
  • Branche: Musik
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 21.8.2018

GREAT POS SYSTEM!

This system is so much better than my last one...much more user-friendly. Since it is cloud-based, I do not have to worry about losing my data.

Vorteile

Lightspeed is easy to set up and use. Their help feature, available on the main screen makes it super easy and fast to get an answer to your question.

Nachteile

The reports are not customizable. That is the only thing I did not like about this software.

Mark
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.4.2019

Experienced user

Vorteile

Complete integration between inventory management and point of sale process

Nachteile

Looking for more modern POS platform - fingerprint signature capture would be a plus

wyatt
  • Branche: Sportartikel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
2
Bedienkomfort
2
Kundenbetreuung
3

4
Bewertet am 15.9.2017

lightspeed retail pos

Vorteile

full integration with bike manufacturers and distribution companies. good tracking of inventory. and sales

Nachteile

not very easy to navigate, hard to set up inventory the first time.
to many buttons to push to open register and make a sale

Denice
  • Branche: Möbel
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.10.2014

LightSpeed Lights the Way!

Vorteile

The product is very user-friendly and offers many options for the entire staff to always be hands on at any time of the day. Navigating through the software was easy, and the LightSpeed tech support is always quick to respond and walk us through any questions while setting up our system. There are plenty of advanced tools to give you many options when setting up, which gives you a more advanced platform to grow your business.

Nachteile

No complaints at all. Every aspect of the software has allowed us to manage our business more efficiently.

Tammie
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.12.2016

Lightspeed Retail does everything!

We love lightspeed. It does everything we need- it tracks our inventory, submits purchase orders, is compatible with QuickBooks, etc. It is the only program that we use for our retail shop and we have no complaints!

Vorteile

It is an all in one system. I meet with vendors and they are amazed at how I can enter a product number and it pulls up everything you need to know about that product.

Nachteile

Nothing.

Debbie
  • Branche: Kunst & Handwerk
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.9.2018

Great Support

Great to work with, very happy with the service for POS, Retail and eCom.

Vorteile

Always available for support, online and phone.

Nachteile

figuring out how best to inventory an item.

Erin
  • Branche: Bekleidung & Mode
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
2,5
Kundenbetreuung
5

4
Bewertet am 27.5.2015

Bought a business with absolutely no POS or inventory control system

Vorteile

They have the best customer service people I have ever had to work with and the ability to contact them whenever I need it and using multiple formats!

Nachteile

Absolutely no training! They will take very good care of you when you have a question/problem, but you have to ask first. The online Help support information is Ok, but scattered around and mostly geared to the very basics.

Alisha
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.12.2016

Great Product

I have been using light speed for about 6 months when i opened a clothing store in our current mall, it has been a BREEZE i have never used a product that runs so smoothly and has so many functions! (literally anything you can think of it already has) Light speed is an amazing program and I will continue to use it in my business, I do however wish it was a little bit cheaper but it is worth every penny and helps my business succeed!

Mathew
  • Branche: Einzelhandel
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4,5
Bedienkomfort
4,5
Kundenbetreuung
4,5

4,5
Bewertet am 13.11.2014

Radianttech - LightSpeed Point of Sale Review

Vorteile

LightSpeed POS is wonderful ecommerce software that connects your retail and website easily to manage inventory, customers info, orders, shipping info, sales reports etc. LightSpeed for iPhone made everything handy. Even today I heard that it introduced POS for restaurants, coffee shops and bars. How business friendly POS Software it is. I appreciate it.

Nachteile

It fetches data between systems more easily. The LightSpeed-QuickBooks Integration is what i like most. It helped in business accounting automation really very easy.

Jody
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
2
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
1

2
Bewertet am 6.11.2016

New to lightspeed

The sales team was really strong and sold us on this product. The support team since is hard to get a hold of and lacks answers. The online help system only works intermittently.

Vorteile

It is easy to use when ringing in sales.

Nachteile

The reports are not comprehensive enough. We've run into problems selling gift cards, tracking inventory, uploading inventory and printing labels.

Sari
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 30.1.2019

10/10 Would Recommend

We were able to have a reporting system and an inventory system under one roof.

Vorteile

It was exactly what we needed to take our company to the next level! The customer support is the most amazing I have ever had for any service!

Nachteile

There is a lot of features to Lightspeed POS and eCom, with that being said it does take some time to figure everything out!

Nicholas
  • Branche: Sport
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.8.2018

Lightspeed POS

Great experience with the on boarding and post purchase to get all the benefits from the system.

Vorteile

User friendly system with great reporting options. Set up was simple and as the business grows it is simple to add additional information to the inventory for ease of report writing.

Nachteile

Phone app is weak as it does not allow for may of the report options.

Richard
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 21.3.2019

Crtsy Of

Vorteile

How easy it was to navigate compared to others.

Nachteile

To be honest I don’t or yet feel there are cons since I been using light speed.

Gillian
  • Branche: Sportartikel
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4,5
Bedienkomfort
4,5
Kundenbetreuung
4,5

4,5
Bewertet am 30.10.2015

Still early in the process but I'm happy

Vorteile

I'm a new customer, so I'm mostly reviewing the sales process. I felt that the people at Lightspeed answered all my questions and I chose the solution based on comparisons with quite a few other products. Lightspeed Retail was one of the very few that offered a seamless platform for POS and ecommerce, which was a big requirement for me. Some other products could do that, but their interfaces were very clunky. Lightspeed Retail is easy to navigate and has a lot of features that I was looking for: gift cards, matrixed products, importable catalogs, purchase order receiving, and much more.

Nachteile

I'm a little concerned about the downtime that other reviews mention, but so far have not experienced that.

Karen
  • Branche: Einzelhandel
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4,5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.10.2015

Really like it.

Vorteile

Very easy to use and customer support went out of their way to solve a problem with my price tags.

Nachteile

Certain Items I would like to enter things like a picture only once. For example in a matrix of rings same style but size 5-10 I have to load the picture into each ring size. I can't just put it in the original matrix and it will auto load in each size.

Abigail
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.9.2018

Very useful

Vorteile

USing Lightspeed Retail allows us to properly monitor our inventory in stores and in warehouse. With this, we could properly analyze them. We could also see sales data which is very important in our analyses.

Nachteile

So far I do not have negative feedback with Lightspeed Retail ...Very helpful software...

Laurie
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 12.12.2018

Love Cloud Based

Love the product so far!

Vorteile

Love that this is a cloud based program so i can access whenever and wherever, and ive also had my manager access as well.

Nachteile

I wish it had better report process. I find some reports are not as detailed or are excel based which i dont care for. And i wish it was Simply Accounting integrated

Mandy
  • Branche: Gastgewerbe
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 16.6.2019

Fairly easy software to learn

Vorteile

Pretty neat software that is easy to navigate

Nachteile

Seems like it takes many more steps to complete simple tasks versus some other software we’ve used

Jaclyn
  • Branche: Bekleidung & Mode
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.9.2016

Great experience. Able to do a lot for a single store business.

Vorteile

Lots of options, simple and easy cloud-based set up. Inexpensive solution for a single store that utilizes a lot of UPCs.

Nachteile

Not as portable as Square. I liked that with Square you could have as many 'registers' as you wanted connected to a single account, and that they could travel anywhere (we do a lot of 'trunk shows' and Pop Up Shops)

Mark
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.4.2018

Works great!

Vorteile

We absolutely love the cloud-based version because it makes it so much easier to access and secure. We know that the reports will be there when we need them.

Nachteile

It took a little bit more time for some of our team to switch over in their training but overall I have absolutely no issues with this.

Steve
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 8.12.2016

Lightspeed Review

We started using Lightspeed in May 2016 after a lengthy review of several POS software options. We couldn't be happier with our decision, the lightspeed support team is fantastic. We switched from Counterpoint POS which we used for 10 years.

Vorteile

Very user friendly software and great customer support.

Nachteile

A few small glitches with special orders.

Janine
  • Branche: Bekleidung & Mode
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4,5

4
Bewertet am 30.10.2015

Lightspeed Review

Vorteile

The user interface is fairly easy to use. Training new employees how to use the system was easy.

Nachteile

Some of the concepts get complicated - my staff still has a hard time wrapping their heads around how monies work for Special Orders. The canned reports need more information in them - I'm missing some critical pieces of data.

Anel
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung Mehr Details anzeigen
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
5

4
Bewertet am 6.2.2018

Excellent Service and good value for your bucks

Vorteile

I love how it has a lot of features and everything is pretty much possible to do but you just need to take time to listen to the training.

Nachteile

It is not really that easy to use or figure things out because of extreme amount of features maybe but, can work more on making it user friendly.