Lightspeed Retail

Vorteile

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Nachteile

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

Vorteile

The main reason I signed up for Lightspeed Retail was so that I could keep my e-commerce website's stock properly synced up with my in-store retail stock.

Nachteile

Overall, it's a large service and there are a lot of configurations to be set up. I also had to get a separate plugin (from a 3rd-party) in order to fully get my POS and website to sync.

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Gründe für den Wechsel zu Lightspeed Retail

Vorteile

I like the inventory tracking and categorising your products. It helps to give you a better view and analysis of your sales reports.

Nachteile

I didn’t like the download button only has 1 option. It’s good to add pdf option too.

Vorteile

Fairly functional, but they'll make changes with no regard to how it affects your operation, putting your register & receiving department in turmoil at the worst times.

Nachteile

Extortion! A sudden "policy change" and now we're getting a additional $400 per month charge on top of our subscription fee until we switch to their merchant card service. `Wonder why it's so hard to leave a review for Lightspeed? I had an issue with the POS service - it took 3 months just to get a response! Use ANY other POS service!

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Vorteile

It's simple to set up. With the credit payment system integrated, it avoids dealing with a third party system.

Nachteile

The down time when their service fails on their end. We've had transactions completely disappear after the customer already left, thus losing not an insignificant amount of money.

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Vorteile

Easy to create promotions for certain products. Helpful that the platform can also be used for inventory management and restock levels can be set. Also good that it syncs with Shopify.

Nachteile

The reporting mobile app could be improved. The app sometimes glitches and is slow to update.

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Vorteile

Light speed offers some of the best Retail software on the market.

Nachteile

I wish we had chosen this software earlier and not wasted money trying out others.

Vorteile

like the ability to add and change products easily,

Nachteile

Very hard to set up events in the system

Vorteile

It was so dumbed down that anyone could use it, sadly this also makes it vulnerable to security breaches and theft

Nachteile

Almost everything, from being totally mislead in the sales process, squeezed into their processing, ignored and dismissed on support tickets. Terrible service overall.

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Warum Lightspeed Retail gewählt wurde

Gründe für den Wechsel zu Lightspeed Retail

Vorteile

I was originally a customer with Vend and since Lightspeed purchased the company I can not see any Pros.

Nachteile

Too many to list, but the company ethics are poor and I am not sure how they get away with the anti-competition methods.

Vorteile

The POS itself works great. Easy to add payment options and has optional fields for many aspects of the system.

Nachteile

Cannot use it for delivery management. The "Service" option seems like it was designed for car dealership maintenance services and requires workarounds to be created for delivery services. It is mainly a retail "Take With" system.

Vorteile

Easy to use, however Merchant allows debit card to proceed with a chargeback without returning the merchandise , scary and dangerous for any business.

Nachteile

Merchant allows debit card to proceed with a chargeback without returning the merchandise , scary and dangerous for any business.

Vorteile

Importing spreadsheets and not having to create individual items to prepare for the PO.

Nachteile

CUSTOMER SERVICE!!! Unless you have a very small company with maybe 2 employees and 30 products, the representatives won't be able to help.

Vorteile

Poor, poor and nothing less than poor customer support. You are on your own.

Nachteile

Functionality of the system and the look of the product on the pos

Vorteile

The first contact was great but then when you take the cheapest plan they don't help you after it and almost try to make it harder, this app its a joke

Nachteile

Impossible to call them, texted them like everyday all day to resolve problems, I could open for my first service because of them also havent got my money back after 2 weeks, they lost my documents and pretend to never have it, be ready to talk to 60 différents peoples, go with square really !

Vorteile

It is a very user friendly system. New employees learn very quickly

Nachteile

I started with Lightspeed over 5 years ago. I have my own payment system and now (within the last year)they are FORCING me to use THEIR system. I have been told my fees will go up if I don’t use their system. I would have never started with the system had I known they would be FORCING their system on my small business

Vorteile

Software is intact, does not give random errors. you can count on

Nachteile

it is a bit hard to settle if you have an inventory at some other software. it would be better to have more sync options.

Vorteile

Nothing. To start with when it was still Vend you can call customer Service and it gets through in 5 minutes . These days you'll be lucky to get through in 15 minutes.

Nachteile

Everything. Full of lies. Too many changes and extra charges all the time. Be very careful with their sweet offers, they only to trap you in.

Vorteile

Easy to learn and how integrates with Stayntouch PMS system

Nachteile

Nothing really

Vorteile

Nothing. Absolutely nothing!!!!! Never used it

Nachteile

Wasn't POS based. Was web based and I apparently didn't understand that

Vorteile

I never got a chance to actually try the product. We purchased a company that used them and the transition was supposed to be "seamless" during our free trial but they transferred inventory from a marina (not the company we bought) several states away and they were locked out at the first of the month and could not do business. We called Lightspeed to let them know and we were then locked out of OUR "back end" and we could not get customer service help to get us back in. They are still trying to bill us, changing their name by one or two characters to get around the block that we have on our bank account for any payments to them. As of May, they billed us for $516 (we terminated on the 7th day of our free trial via multiple emails and a phone call) and then signed an affidavit with our bank that we have a contract so they could use our new debit card info for auto-billing. This is FRAUDULENT and we have had zero contact from customer service in 3 weeks since we filed a claim.

Nachteile

[sensitive content hidden] the Customer Service Rep. - would not get back to me on issues, did not try to help when I was beyond frustrated, sticks to the party line "sign into your back end" even though that was the entire issue. Refuses to cancel billing.

Vorteile

Ease of use and easy to track sales. Payment processing is good.

Nachteile

Nothing of great concern. Good for high sales

Vorteile

nothing ITS ABSOLUTELY HORRIBLE!!!!!!!!!!!

Nachteile

the customer service is completely horrible. I have been trying to cancel my subscription with the for 2 months now and still no luck. They just have me jumping through hoops sending me from one person to the next.

Vorteile

There isn't much I like about the systems ease of use.

Nachteile

It is impossible to speak to any customer service representatives. All they do as an attempt for customer service is to send you articles to read which have nothing to do with the issue you are having.

Vorteile

Ease of using the system and the accuracy of sales reports

Nachteile

Improve on the turnaround time for support when contacted using email.

Vorteile

I enjoy using Lightspeed. The features are easy to navigate, learn and train. There is a newsletter that alerts us to new features and interests. We were offered a significant start up discount for the first year, and the terminal was free. Once we set up the system, it has been clear sailing. Any time we have had a question, on-line customer service has been wonderful! We have never not had an issue unresolved. Lightspeed offers capital advances after a certain period of time, based on sales. This could be useful to help with additional expenses as they come along.

Nachteile

I do not love the monthly fees now that our yearly discounted rate has come to an end. That is really the only thing I dislike about the entire system.
I do wish that Lightspeed would partner up with Faire, the wholesale platform we often use, to integrate the inventory and invoicing.

In Betracht gezogene Alternativen

Vorteile

Good foundation. Simple to use POS with valuable connected integrations.

Nachteile

Customer service used to be outstanding. In a few short years, it provided some of the worst customers service I have experience in any industry. I can confidently saw even our basic employees/user understood the system better than ANY of the customer service reps from Lightspeed.

Vorteile

The fact it could do the basics well. i.e. take payment of an order.

Nachteile

The integration issues, added costs of including so many additional applications and the delayed payment over the weekend, where lightspeed invoices did not match bank account inputs due to when the eftpos fee is attributed. This adds a lot of manual effort when reconciling.

Vorteile

I like how easy it is to pull data on Lightspeed Back office and how easy it is to have it communicate to your POS device.

Nachteile

Connection to the card reader goes in and out frequently and it Lightspeed only works with certain processing companies.

Vorteile

Lightspeed has the basics complete. Matrixes, easy sku set up and fairly intuitive POS.

Nachteile

The customer service is terrible. The team is constantly selling new add ons that don't work and then no one every responds. Overall, I have felt the system does not do what they say it does. For example, we were sold on a shopify integration, which is not true. We were also sold that their reporting is great. It is not only terrible, but you have to pay a lot more for any reports that give you actual information (like inventory valuations).

Vorteile

Nothing. Wasted my time and energy with false promises of functionality. Total fail. Terrible experience

Nachteile

Questions I asked at demo:
Does it include integrations with Woo and Amazon? Told it did. It does not! Demands additional software to integrate with Woo, Amazon, and Shipstation.
Where is support? Told North America. It is not. 4-6 days to get email response. Phone support has no answers, creates email chain.

Vorteile

Appears simple and easy to use, simple to set up and cost effective.

Nachteile

Be very wary. Lightspeed will take you on to use their epos system but once you have settled in, they will penalise if you do not use their payment services in conjunction. The monthly penalty for not using their payment gateway is huge. Support is limited to non existent and the account manager's primary objective to sell you their services, and if this is not accepted, they will pressurise you to take the services regardless by way of charging you £335 per month as penalty.

I would highly recommend you look into other Epos providers before committing to Lightspeed. As you will then be faced with the pressure of moving away from them quickly. Note they only give you 18 days to pay for the penalty invoices before suspending service.

Vorteile

Inventory management was easy. The retail system is fairly easy, but the api from retail to ecom is one way, which is a major flaw.

Nachteile

Their ecom is terrible. Only thing worse than their ecom is their customer service. You can’t call anyone. Tickets take weeks to get worked. Only option is online chat. Try explaining a complex situation in a chat.

Vorteile

Fast, all online, easy to import and export between excel

Nachteile

Basic functions simply do not work and have not been fixed after months to years

Vorteile

Canned reports were good, Intuitive for the most part.

Nachteile

Very lacking in customer service. Unwillingness to meet specific requirements, dismissive.

Vorteile

Help desk , they answer soon but for my case couldn’t help at all , just referred to higher level with no result

Nachteile

Inventory management , huge inventory deduction with no reason

Vorteile

Aucun. Lightspeed ne peut être utilisé en Belgique pour du b-to-be

Nachteile

Ce sont des voleurs qui vous vendent du rêve et quand vous devez implémenter le logiciel….il n’y a plus rien. SAV inexistant.

Vorteile

NOTHING

Nachteile

THEY SELL YOU THE WRONG PLAN AND THEN WHEN YOU FIND OUT THERE IS ANOTHER SERIES THAT WAS THE PLAN YOU WANTED THEY THEN TELL YOU TO PAY ALL THESE EXTRA ADD ONS WHICH IS MORE EXPENSIVE AND WILL NOT EVEN ALLOW YOU TO CHANGE TO THE RIGHT SERIES. THEY ARE LYING THEIFS AND USELESS. HIS IS IN SOUTH AFRICA. SO I DO NOT RECOMMEND THIS FOR ANY SOUTH AFRICANS

Vorteile

the amazing POS and Inventory management offered from Lightspeed.

Nachteile

That we didnt start using Lightspeed earlier.

Vorteile

User-friendly and makes it easy to manage inventory, process sales, and check stock quickly. Helps speed up transactions and reduce errors. The system’s ability to handle multiple payment methods is also a big plus.

Nachteile

The system can sometimes be slow, especially during busy times, which can frustrate customers. There’s also a bit of a learning curve when it comes to using some of the more advanced features.

Vorteile

its easy to use and train other servers on, you can colour coordinate and organize items how ever you'd like with drop down tabs

Nachteile

nothing it worked great for us. I would recommend to anyone

Vorteile

Eficiência e responsabilidade frente á demanda tecnológica atual, atende a demanda do mercado de forma satisfatória ao cliente.

Nachteile

sem nada a dizer, não há nada que desaponte a credibilidade e seriedade no Lightspeed.

Vorteile

When it was Shopkeep.
It has only gotten worse with every update.

Nachteile

They buy out the competition and change the system to a new hybrid version every other year.

Vorteile

Ease of use. And CustomerService the way they used to do it.

Nachteile

Credit Card processing customer service.

Vorteile

Inventory, POS, Reports, and discount features are all easy to configure and use.

Nachteile

When completing an End of Year inventory count, you must submit the entire count before seeing the total cost of products counted.

Vorteile

There’s nothing I like about the company.

Nachteile

Customer service and support is nonexistent. Management only communicates through email (absurd). Messages and voicemails aren’t returned. Emails are automated blanket emails.

Vorteile

Deffinelty not the customer service. Very poor.

Nachteile

Definitely the customer service was the worst. Basically forced to use Lightspeed payments otherwise high monthly fee. Can't pass on bank fees to customers still! Extremely poor customer service. Been trying to speak with someone for Months.

Vorteile

The software itself was ok, but fairly clunky to use.

Nachteile

The support team are very poor and extremely slow to respond and remediate issues

Vorteile

I wanted to share my recent experience with Lightspeed POS and their customer support

Nachteile

Nothing but a nightmare since we signed the contract. Some of the worst customer service I have ever experienced. Haven’t even been able to get the POS up and running. Support is no help, and our onboarding person is non communitive. Less than a month in and we have no working POS systems. When I reached out to cancel my contract they threatened me with a $4k fine for breaking contract.

Vorteile

It integrates with several systems and card payment terminals which allows you to use it easier

Nachteile

Nothing I can complain about as it a great product