NetSupport Manager

Vorteile

The amount of features available is amazing. Made remote support a breeze for our environment. Easily the best.

Nachteile

Deploying takes a bit to figure out. Support is very helpful but would love to see an easier way for the silent deploy.

Vorteile

Effortless to use, and easy navigation throughout all applications.
Very comprehensive helpguides should we get stuck.

Nachteile

Initally it was a challenge for me to deploy the software due to ports/IPs needing to be configured, however after a couple of calls with the super friendly and attentive support team, it was swiftly resolved.

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Vorteile

We primarily use the product to view learners' screens when they are training at a remote locations. The product is extremely helpful in terms of being able to see learners working through practice exercises and diagnose errors in real time and provide guidance.

Nachteile

The PCs sometimes lose connection with the SoftLink, and we have to work to re-establish before we can assist learners.

Vorteile

I like how easy and convenient it is to use. The software is stable.

Nachteile

There is a lack of documents for support and guidance

Vorteile

NetSupport allows us to break classrooms into a pool of users. We chose NetSupport because it allows us to view classrooms by the user's login name vs the machine name. This has helped by being able to quickly identify which machine to connect to and allow for efficient support.

Nachteile

The only improvement I could see if having to manually update the list by users but we understand why we need to add to the list for user mode.

Vorteile

Being able to visualise the computers in real time

Nachteile

Deployment of the software can be difficult to install if computers are located in a remote location.

Vorteile

Ease of setup and use. Restricting users via domain group or seperate accounts makes access to it easy.

Nachteile

Some of the controls have been moved in recent updates and that can be frustrating.

Vorteile

Multiplatform supported, easy to use and file transfer.

Nachteile

The initial setup and configuration can be time-consuming and might require a certain level of expertise

Vorteile

It's easy to use and the file transfer feature comes in very handy

Nachteile

Since the pandemic forced us to move to a hybrid work environment, around half of our devices are no longer using a static IP address. NetSupport seems to have a problem resolving the DNS of the device and won't connect by device name.

Vorteile

It provides an easy to use platform to remote onto our computers to manage them or assist users with support.

Nachteile

Configuration is a bit complicated and granular. Not easy to turn off features that lower graphics and video quality that are intended to minimize bandwidth, which is not a limiting factor for us.

Vorteile

NetSupport Manager is easy to use, provides trouble free access to users PC's and software deployment.

Nachteile

Very rarely it struggles to connect to a PC, however in our experience this happens with all remote tools at some time.

Vorteile

NetSupport is a complete suite of management tools for your network. NetSupport installs easily on individual clients giving you control and access from anywhere in the world. NetSupport will enable you to monitor and/or control individual devices or groups of devices depending on your setup. Technical support is world class, you really ARE important to them. As a client, you're not just a name, you're a partner.

Nachteile

Honestly, this is a hard one for me, over the past 15 years I've used NetSupport, I've never had an occasion to be dissatisfied.

Vorteile

I have used NSM for 10+ years, and school for several. I also use other remotes. Net Support consistently comes out as one of the best (if not THE best). It's ease of use is unparalleled. Reliability is very high; features like inventory and file transfer are easy and fast. Times when I have needed support, they have always been able to fix the issue. I plan to continue using it.

Nachteile

Once in a blue moon, the manager will not connect to a client; it's not often, but enough that I remember it (to be fair, all others that I have used do the same thing). Again, once in a blue moon it randomly disconnects (and again, all the others that I have tested do the same thing). However, even with these issues, it seems to have as few or less bugs than it's competitors.

Vorteile

NetSupport is a robust corporate Remote support tool, it's amazing how you can deploy an install in the background without the person knowing they're getting an update to their company software, or in case you have a user that constantly forgets their password or are not tech-friendly you can access in a glimpse and take total control.

Nachteile

The only con is that it's difficult to access other networks besides the internal one of the company. For Ex. how Teamviewer/Anydesk or other software work.

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Vorteile

It's reliable and gets the job done. It's also inexpensive.

Nachteile

Peer to peer connections have their limits. This is not the best tool if the device is remote from your network.

Vorteile

Provides a quick access to a wide variety of devices (Windows, Linux, Mac, Android). I use it every single day, it makes my job much easier. The application has intuitive design, it's easy to navigate, locate remote devices, connect, chat and exchange files. You are in and out within seconds. End user does not have to do anything.

We have been using it for over 7 years and we would not switch to a different product.

Vorteile

It is easy to use and maintain. I am able to support multiple users at the same time and can work with computers, laptops and servers from one desktop. My users can also request help from their desktop.

Nachteile

Depending on screen size and resolution settings, some remote desktops can appear smaller and be difficult to read.

Vorteile

It is very reliable and secure. The inventory and file transfer features are very helpful. The ability to scale the remote computer's screen to fit the local screen in very nice. The mouse control in accurate, and there is little or no lag.

Nachteile

The printer sharing doesn't work well for me. It doesn't always handle multiple remote monitors well.

Vorteile

With NetSupport Manager, we have quick access to any computer on our network. The fact that the user doesn't need to do ANYTHING for us to gain control saves time and effort on our Helpdesk.

Nachteile

Multiple monitor support is not great...can be tough to see the monitors. But this is the case on all of the screen-share products I've used, so not really a game changer.

Vorteile

How seamless it works when configured properly. I like how well it works with windows 7 and windows 10

Nachteile

I wish there was a way to deploy the software without being connected to a domain. Outside of that I really enjoy this product. I have been using for over 15 years.

Vorteile

Works well to be able to lock the remote desktop keyboard/mouse and do your work without interference from people walking by the kiosk. It has saved us money to remotely fix some problems without needing to dispatch a tech person. Like being able to download a file to a group of kiosks opposed to connecting to each one individually.

Nachteile

If the client has a poor internet connection it can fall of the list in the gateway but the screen doesn't refresh on it's own. You have to manually double click the gateway icon to refresh the screen. Also it can look like a kiosk is not on-line but refreshing the gateway then shows it. I found that it's best to leave the app entirely between uses opposed to leaving the app always running.

Vorteile

I have access to every computer under our domain. It allows me to update and install software on domain computers without running all over! It also allows me to train users as well as fix their errors!

Nachteile

I don't have any CONS about this software. I guess if it could physically dust the inside of the machines...

Vorteile

Easy to use
Fast and secure
Doesn't slow your machine, client or host.
You can install it trought the network from the host or server machine

Nachteile

I really like it, we use it every day, if I have to say something "bad", maybe it could have a free version like others for personal use.

Vorteile

Simple and easy to use; gateway & pin features work very well. Very pleased with support, and I've only had to use them 2-3 times over the past 6 years.

Nachteile

Regular updates to Mobile Manager Application. Some bugs on iOS that are not present on Android versions.

Vorteile

Ease of use and the ability to do everything needed to remotely control our product fleet and support our manufactured products.

Nachteile

We love everything about the product but if we could pick one thing to be improved, it would be the scripting engine.

Vorteile

I often use the ability to remotely execute commands and programs. Being able to login large numbers of computers as administrator (or any user) all at once is a huge time and wrist saver. File distribution is also helpful if you need to push files to many machines.

Nachteile

Jumping between different machines is cumbersome at times. The windows sometimes open in inconvenient sizes and places like partially off screen. It would be nice if I could open one window for remote control and switch between any of the stations in addition to opening one window for each remote connection.

Vorteile

The ease of connecting into a users PC and helping them with their issues, also sending out mass messages to all the users for downtime notifications.

Vorteile

it is very helpful in supporting our customers on site and off site. It is easy to install on computers we need to access. Our customers are happy we can support them immediately when needed.

Vorteile

We have a specific need for NetSupport to allow use of a particular turbine monitoring platform. It works for that purpose.

Vorteile

Easy to install and use. Cost effective and users can establish connections very quickly.

Nachteile

Have to recreate saved connections between multiple PC's with same user cred. Be nice to have a saved file with connections that can be dropped into a folder on multiple pc's.

Vorteile

The ability to quickly and easily take care of a tech issue or show a user how to fix their tech issue.

Nachteile

I do not really have a least liked feature. I know there were some that I did not use, but not because I did not like them, more I just did not have need to use them at the time.

Vorteile

Love no third party servers and subscriptions. It works great and the tech support is second to none. Highly Recommended.