Crisp

Vorteile

Crisp is easy to setup and get started with. The chat is great and the surrounding features like the chat bot and the various integrations make it even greater. The live translation can be very handy sometimes.

Nachteile

The language detection of the live translation is not always perfect but you can change it manually so no big deal.

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Warum Crisp gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Crisp

Vorteile

- Breadth of features
- Collaborating with support ticket resolution with team members
- Load performance (alternatives all slowed down our app load time, even although they were aysnc)
- Rapid and reactive support
- Comprehensive API for any custom integrations
- Simple helpdesk article management
- Cost

Nachteile

- Some things are less intuitive to set up and edit, for example emails require custom HTML or markup, and helpdesk articles require markup
- Email campaign reporting isn't as detailed as I'd like

Vorteile

Everything. They are fast they are good and also they have all the features needed for any SAAS business

Nachteile

Sometimes the product lags and especially after they release something but surely they fix it in a while

Vorteile

It's easy to use.
Everything is well documented.
It is reliable to be up.

Nachteile

I really liked to engage in an online meeting with the Crisp support team due to some lingering questions that couldn't be resolved through the available online resources. Unfortunately, it appears that such personalized online sessions come at an additional cost.

Vorteile

The Slack integration is a killer feature, we use Crisp mostly through slack.

The customer support team is great and very helpful.

Nachteile

The AI bot is a bit difficult to set up workflows for.

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Vorteile

Crisp has a very straightforward and, I can say, easy way to program your chat bot and has had an inbox that feels very familiar and similar to IM platforms.

Nachteile

The notification sending of the app and e-mail was really unstable and after the initital period (two months or so) the chat transcripts stopped arriving. I spent alot of time with the Crisp support (who were really trying to help and were open for communication so that i also a plus) but the solution was never found.

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Vorteile

I appreciate the convenience of being able to connect and chat with customers at any time and from anywhere using Crisp. The mobile app enhances the experience by providing real-time notifications whenever someone messages me, allowing me to respond immediately. Overall, I am completely satisfied with Crisp.

Nachteile

There is nothing to dislike about Crisp, so I will skip this one.

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Vorteile

I like that we can manage all our websites in one account and it's very easy to switch between them. Easy setup and customization are also among its perks. Also, we use bots for automated answers and that helps us a lot in our day-to-day work.

Nachteile

It would be wonderful if analytics was better and more helpful, as sometimes it is a bit confusing. Adding some more filters to analytics and diving deeper into some of the reports would be very helpful.

Vorteile

- Ease of use
- Diversity of features
- Support

Nachteile

The dashboard can become a bit unwieldy with many conversations, but that's also because we don't spend an adequate amount of time on it.

Vorteile

Best live chat software I’ve used. Extremely easy to integrate into any website, and the iOS app is brilliant.

Nachteile

Cheap looking interface. But I guess it’s a cheap app?!

Vorteile

Their price point and features. We were using another chat tool that was constantly being blocked by some janky javascript. Our chat volumes and engagement rates soared with Crisp.

Nachteile

Can be tricky to configure certain functions. But their technical support has been prompt and attentive in helping us resolve these issues.

Vorteile

Help Desk is my favorite part of the software as well as the additional easter eggs like the shortcuts etc. Chris from there team is also always supper responsive and a great help :-)

Nachteile

You can't filter between live chat and emails

Vorteile

The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year.

Nachteile

Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews.

Vorteile

Easy to set up, fast and convenient. The interface is good and there is a Free plan, convenient for any smaller projects. The project is alive and constantly developing. The settings for business hours and custom translations of the widget are nice.

Nachteile

Message history of the free plan is 30 days, after that, you can't access any of the messages. It's better to limit the number of users instead of the message history. Sometimes the chat widget doesn't load or the mobile apps crash.

Vorteile

Easy integration.
Easy dashboard. Good customer service, really nice visualization of the features provided in the paid package.

Nachteile

I honestly dont have anything negative. Maybe a storage selection so that you can choose in which region your data goes to would be helpful.

Vorteile

Very user-friendly. Live chat, bots, triggers, etc are very handy and simple to set up and maintain. Constant product updates and fixes are done.

Nachteile

There are some bugs but I am positive that it will be rectified. The help pages could be more detailed.

Vorteile

The possibility that every visitor who enters the store can see the chat at my command with a pre-made message you planned for each new visitor, this is great work for new leads!
Correspondence time can be saved by a bot with ready-made messages that will never disappoint me!

Nachteile

Once the FREE TRIAL is over you can say that the chat is no longer relevant for the site, lots of useful features go down and you can see a big difference in the drop of messeges.

Vorteile

The appearance of crisp is very simple and sleek, looks modern and professional.

Nachteile

Visitors location is not in the free plan whereas other competitors are providing this in the free plan.

Vorteile

Crisp replaced 3 other tools for us. Intercom, Freshdesk, and Upscope. For an easy low price, Crisp gave us the segmentation and automation tools from Intercom, as well as the customer chat from Intercom, the help center from Freshdesk, and the ability to view a users screen from Upscope... All in a single solution for a tiny fraction of the cost. And it seems like it's a quality product. Also, the Bot for chat is 100% customizable. I prefer it much over Intercom's bot and Drift's bot. This is the best option out there, especially for the money.

Nachteile

Nothing so far. When we were shopping a year or so ago, it seemed like the product was still in its infancy. But now, it feels fully baked.

Vorteile

most of my clients like to use it to contact me via the website

Nachteile

the free version has very limited functionality

Vorteile

This tool is well designed both aesthetically and functionally. It is also cheaper due to its pricing model than many of its competitors. Highly recommend

Nachteile

It is relatively newer but is constantly improving with more integration and features.

Vorteile

Great way of maintaining chat communication with clients, I love how you can change from chat to email, so you don't miss any client contact.

Nachteile

None, I think it works perfectly. Not that user-friendly.

Vorteile

I love how simple the UI is, anyone can use it. It is very simple to understand the way it works, inplementing it and configuring.

Nachteile

Back in the day they had a feature which allowed you to search for exact words in the chat, nowadays the filters can be confusing.

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Vorteile

Clean and good experience, features you would expect, iteration on the product

Nachteile

Some settings aren't easy to find or understand, this part could simplified

Vorteile

It has so many features with a low price. The free plan is very good for startups. They can use it without pay until they grow.

Nachteile

I think there is no negative on the service. Only one thing about pricing. I think some of the unlimited plan features can be on the pro plan. For example, user import functionality.

Vorteile

Support is really amazing, it was a pleasure working with them

Nachteile

A lack of bit advanced assigning options, but it is still good enough

Vorteile

The UX, the chatbox, the price-model (compared to competitors that charges per agent from 1st agent), the support, the Slack integration, the app. It's been working very smooth for us.

Nachteile

That we didn't implement it earlier and used Facebook Business Messenger chat (that sucks so hard).

In Betracht gezogene Alternativen

Warum Crisp gewählt wurde

Zuvor genutzte Software

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Vorteile

Crisp est gratuit, facile d'installation, et les fonctions sans abonnement sont largement suffisantes.

Nachteile

Il est lourd sur le site ecommerce. Il fait ramer les pages au chargement.

Vorteile

Its cost effective, but not much else to like about it.

Nachteile

Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it.

This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support.

Vorteile

What I like the most about Crisp is that in 1 single platform, you can have a strong live-chat software and a helpdesk software that is easy to use. The team is very responsive and always pushing update. The platform is very stable and I never see major bugs in more than 2 years now.

Nachteile

At first it was the UI/UX of the live chat that was getting older but they nailed the updates on that. They pretty much have everything we need so it's hard to find weak spots on that one!

Vorteile

Crisp offers a great solution for customer management, with a simple and easy to use interface, seamless integrations between other several apps providing us more flexible options making it more convenient for customers to communicate with us as well.

Nachteile

It still is a bit tricky to set up the triggers, and it also would be great to have more customizable options for our live chat.

Vorteile

Crisp et le petit plus pour mes client sur mon site internet. Il suffit qui clique sur l'icône et hop les voilà en direct avec moi . Cela reste relativement simple a configurer. La mise en place ainsi que la personnalisation gratuite reste parfaite et accessible

Nachteile

Le fait qu'il ne rassemble pas la même personne via le chat . Je peux avoir visitor 76 puis 32 alors que c'est la même personne. On peut ce mélanger facilement

Vorteile

Been using Crisp for a few years and it has been excellent. Reliable, always new features released, and great support.

Nachteile

Nothing really. If there was a better integrated ticketing system that would be amazing.

Vorteile

omni channel, auto responder, same price for multiple accounts

Nachteile

The pay per use for the AI autoresponder.

Vorteile

Il serait intéressant de développer plus de fonctionalités

Nachteile

Manque de fonctionnalités et pas assez de statistiques

Vorteile

I like the responsiveness of the support team, they are very nice and helpful. Like a tool, overall, it is very nice and convenient. It does the job perfectly.

Nachteile

Nothing major just it can be with a bit better UI and design, more minimalist and clean.

Vorteile

C'est une logiciel qui permet automatique des relations à tout les entreprises bien efficace.

Nachteile

C'est le meilleur logiciel qui permet à utiliser dans le monde entier, très très efficace.

Vorteile

Crisp is very easy to setup and use in a website. I can send automated message to customers using chat bots, even when i'm offline. Crisp also integrates with other platforms like facebook and slack, allowing my team to converse with clients seamlessly.

Nachteile

The pricing is a bit costly, and having more visually customizable options would be great. It's also a bit tricky to setup the chat triggers, but we figured it out.

Vorteile

Un sympa logiciel très flexible et rapide à utiliser pour gérer les mails des entreprises pour trouver de solution aux clients. Avec une fonctionnalités moderne .

Nachteile

Un très bon produit et j'apprécie. Je n'ai pas d'inconvénients sur ce produit

Vorteile

Très efficace et rapide avec des meilleures fonctionnalités et très simple à utiliser. Permet de discuter et trouver de solution aux clients enligne

Nachteile

Un très bon logiciel mais un peu coûteux et très simple à utiliser

Vorteile

Ease of use and honest price to have a good quality chatbot

Nachteile

When there are questions, sometimes it lacks someone to personally help instead of chatbot and helpdesk. Maybe an idea would be to have a team ready to do meetings when customers needs

Vorteile

A interface é melhor que o do Intercom. Mas ainda, precisa de muitas melhorias...

Nachteile

O preço, mas ainda sim faltam mais incentivos no Brasil.

Vorteile

Ease of deployment is Crisp's biggest advantage, and it's quite lightweight and doesn't weigh down the website's performance. Clients have also used Crisp and said nothing but good words, mainly through the mobile app.

Nachteile

The UI can look a bit too overwhelming and cluttered, particularly on the web app, which can be confusing for first-time users.

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Vorteile

Ce logiciel me permet de faire des discussion instantané en direct avec mes clients afin s'obtenir des bons résultats rapide et fiable.

Nachteile

Avec ce logiciel je n'ai connu d'inconvénients au contraire cela me soulage mon entreprise et quelques seconde j'ai de bon résultats. Alors pas d'inconvénients.

Vorteile

Ça nous permet de garder les supporters de nos clients, et les marketing clientèles avec les partenaires de plus la gestion d'informaque des élèves.

Nachteile

Ça n'a aucun inconvénients puisque ça nous aide de bien service les clients et je remercie la communauté pour sont n'aide.

Vorteile

Ce logiciel permet de communiquer avec ses proches .

Nachteile

Je trouve pas d'inconvénients à ce logiciel

Vorteile

Logiciel permettant de mettre une stratégie de conversation entre les clients en ligne. C'est un logiciel qui essaie de satisfaire les clients

Nachteile

Pas d'inconvénient c'est un logiciel qui ne déçoit pas le client

Vorteile

Crisp est un bon logiciel car elle permet de travailler à distance sans doute. Elle rend plus réaliste les travail à distance.

Nachteile

Crisp est un logiciel qui n'est pas très coûteuse et qui est facile d'accès.

Vorteile

Le logiciel crisp aide facilement
les entreprises a mieux faire les inventaires.

Nachteile

Sur tout ceux-ci, je donne une qualifications a ce logiciel

Vorteile

C'est l'un des meilleurs logiciels qui permet aux entreprises d'accroître la collaboration interne et d'améliorer l'expérience conversationnelle sur plusieurs canaux

Nachteile

Je recommande vivement aux entreprises d'utiliser ce logiciel pour un meilleur collaboration avec les clients