LiveChat

Vorteile

Es gefällt mir die einfache Bedienung und das gute optische Design.

Nachteile

Der Preis dieser Anwendung finde ich ein wenig zu teuer.

Vorteile

The best thing about Live chat is that it engages a user with curated flow of questions until a representative is available to take it further, this makes handling the SLAs so easy that my client always received best CSATs from end customers.

Nachteile

No cons really. I am really of an opinion that Live Chat is much ahead of the competition with their wide range of offering, hence making life easier.

Vorteile

It's an easy and convenient way to interact with my customers. Very intuitive to use and allows me to chat with more than one customer as a time. My organization does not use chat bots, only real employees.

Nachteile

Some of the e-commerce tools require me to know about website coding, whereas I am a customer service manager. luckily my web team helps so that we can use campaigns and trackers to their full extent

In Betracht gezogene Alternativen

Gorgias

Gründe für den Wechsel zu LiveChat

We were more comfortable with LiveChat having used it for some years before our e-commerce partners suggested we switch to Gorgias; with a heftier price tag we found Gorgias didn't offer anything that was really above and beyond what we had with LiveChat and we have since began using LiveChat even better!

Vorteile

Avoid This Company – Fraudulent Charges & Terrible Customer Service

Nachteile

I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December, January, and February. When I contacted them to request a refund, they flat-out refused, despite the fact that I had already canceled long ago. This company is fraudulent, and their billing practices are highly questionable

Vorteile

With the help of this software we are easily connecting with our customer. It also very helpful in our organization internally.

Nachteile

Since I am using this tool regular during till days I haven't seen any issues in this tool.

Vorteile

Its easy to use and manage. Real-time chat boosts customer engagement, and it integrates well with other tools. The analytics offer helpful insights to improve support.

Nachteile

LiveChat can be expensive for smaller teams. Some advanced features are locked behind higher-tier plans. The mobile app experience can be a bit clunky at times.

In Betracht gezogene Alternativen

Intercom

Warum LiveChat gewählt wurde

We switched to live chat from tawk for its more robust features and better user experience

Zuvor genutzte Software

tawk.to

Gründe für den Wechsel zu LiveChat

we choose livechat for its ease of use, powerful features, and seamless integrations with our existing tools

Vorteile

Live chat is a user friendly tool which connects you with your targeted audience.You can easily communicate with new people in your website or in your social media platforms.You can communicate through messages or phone calls, that's so cool.Live Chat has been my favorite tool which I interact with.Grow your business by reaching your customers more personally,it makes it easier to understand your shortcomings and correct them.

Nachteile

For the time that have used Live chat,I have no cons about it,I am a happy user.

Vorteile

Good support, easy to use and integrate, good customisation & loaded with features.

Nachteile

There are some features which don't have an option to toggle off.

In Betracht gezogene Alternativen

Gorgias

Warum LiveChat gewählt wurde

Zendesk offered poor widget customisation and the support was not very good.

Zuvor genutzte Software

Zendesk Suite

Gründe für den Wechsel zu LiveChat

Lacking chat focused features and some core functionality we required such as automated internal email transcripts.

Vorteile

LiveChat has a nice interface and is easy to integrate

Nachteile

The pricing of LiveChat is not affordable for small businesses.

In Betracht gezogene Alternativen

tawk.to und Intercom

Warum LiveChat gewählt wurde

Looking for a different software to change it up.

Zuvor genutzte Software

Tidio

Gründe für den Wechsel zu LiveChat

It looked nice, still deciding if it's worth keeping or not

Vorteile

Our customers love the opportunity to chat with our service reps in real time at the click of a button instead of calling in. Our chat operators appreciate how easy it is to service multiple customers simultaneously.

Nachteile

Some of the reporting is only available for users of the top tier plans.

Vorteile

How easy it makes it to engage with live customers in lesser time

Nachteile

Sometimes the page information doesnt appear on the right side, which makes it difficult to solve a ticket faster

Vorteile

How easy it is to use! LiveChat is a great feature to have on our website and has increased our Sales.

Nachteile

It seems to be a great product. I don't have any Cons

Vorteile

As Desktop Support Analyst, it has been easy for me to communicate with customers online without having to make and receive long calls.

Nachteile

Integration to our website was hectic during initial setup - kudos to the vendor support team for intervention.

Vorteile

It is a convenient and cost-effective communication channel that enables businesses to connect with their customer in real-time, address multiple queries simultaneously, and generate higher customer satisfaction levels.

Nachteile

There are some drawbacks to live chat which include a lack of personal touch, technical challenges that can impact negatively on transactions, language barriers, limited functionality, and agent non-availability on a real-time basis.

Vorteile

Able to communicate effectively with someone especially when I’m unable to talk because background noise etc.

Nachteile

Having to wait for the agent to come on the chat and the fact that some times it goes off after few minutes of inactivity.

Vorteile

I like every aspect of the Live Chat feature.

Nachteile

There's nothing I dislike about using LiveChat.

Vorteile

Database management and CRM because it helps increase customer satisfaction and lead conversion

Nachteile

I honestly can't say anything worth disliking for the app.. its generally a good app

Vorteile

All features are very nice it feels you that you are welcome to that livechat highly recommended and nice

Nachteile

There's no missing because it's nice and perfect you can understand easily on how to navigate that LiveChat

Vorteile

Ease of use, speed it runs to get an instant connection for response. Helps with so much, communication, customer support, product knowledge and much more. You get transcripts too

Nachteile

Nothing really but would be nice to have options of more sound notifications when a message sent or times out after low usage

Vorteile

Using LiveChat seems so easy and since i am so awkward over the phone, LiveChat was helpful without actually talking one-on-one with a person!

Nachteile

At first i was very nervous about using the LiveChat, because i wasn't familiar with it.

Vorteile

The ease of using it. Not much work to put into using it

Nachteile

Could have a faster loading time when sending and receiving chats

Vorteile

Nice design, nothing more than that actually.

Nachteile

It costs a lot for poor quality service and support.

Vorteile

Nothing , was very disappointing overall..

Nachteile

The slow response to the end user .. causes more issues

Vorteile

This has been put to use recently within the last few months. At first, I was highly hesitant. To my surprise, it's very easy to use, and those I have had the pleasure of working with have been very helpful.

Nachteile

The wait time, but as with anything there is always a wait time. Patience is key.

Vorteile

Easy to deploy and use. Chat transcripts that can be used for reference. Chat archiving for easy follow up.

Nachteile

Client data remains on live chat servers

Vorteile

It's very easy to use and very easy to navigate

Nachteile

I have not found anything I did not like

Vorteile

The app itself works well. We used it on our site for several years without issue.

Nachteile

You need to be paying attention. Their billing practices are unusual. A stated policy (I have a copy of the chat transcript if required) is that they do not provide advance warning of pending annual subscription charges. We longer use the app due to change in our direction and we should have cancelled the subscription. That is on us 100%. This morning, we received the receipt for our freshly paid subscription paid through 11/30/2025 that also indicated a 25% increase in year over year subscription costs.

In Betracht gezogene Alternativen

Superchat

Gründe für den Wechsel zu LiveChat

Best feature set balance versus the cost.

Vorteile

the oppotunity to engage with customers that prefer communicating in the chat rather than over the phone . we can close a lot more sales.

Nachteile

dislike that I have to have a license per user which is not as flexible as having a chosen number of licenses with unlimited users like it was before.

Vorteile

Negli e-commerce che ho sviluppato è stato fondamentale poter avere una comunicazione e poter fornire un assistenza ai clienti in tempo reale o conservare le chat. Installazione semplice. Supporto continuo, notifiche immediate, supportato anche da mobile.

Nachteile

Non ho avuto particolari problemi. Sempre stato vantaggioso.

In Betracht gezogene Alternativen

Freshchat und Zendesk Suite

Warum LiveChat gewählt wurde

Ho dovuto cerare qualcosa con un costo minore e qualità comunque alta.

Zuvor genutzte Software

nixi1

Gründe für den Wechsel zu LiveChat

Provando con i clienti è stato quello più facile ed intuitivo per loro da poter usare.

Vorteile

LiveChat is the most robust tool that I have ever used to offer customer support on my end.
Availability of mobile application is another great aspect about LiveChat which support audio calls and live chat.

Nachteile

LiveChat doesn’t have CRM inbuilt tools but it seamlessly integrate with external apps and APIs

Vorteile

I like many options about this application : login in very fastly, make a good conversation with the clients real time managing, how you can talk and share screen while you talk

Nachteile

Actually i didn’t find something least about this application it helps me a lot in my work but i would say the price

Vorteile

interactive, fast and very helpful for business purposes.

Nachteile

Dont know if they encrypt messages. if they do great...if not they should do it and can release it for mass consumption.

Vorteile

This platform is a very useful tool because it has helped resolve issues with our customers. LiveChat has enhanced our interactions with our clients and this is why I love LiveChat. It has the best and reliable features like HelpDesk.

Nachteile

I haven't had any issues with LiveChat at all.

Vorteile

LiveChat is an interactive customer support team that we have integrated to feet our basic needs. It works well all the time and it is easy to set up.

Nachteile

Ito hass never had any problems since I started using it.

Vorteile

LiveChat enables us (teams) to improve customer satisfaction via real-time chat.
It offers self-service portal which makes it easy for teams to acquire support from anywhere over any device.

Nachteile

LiveChat pose zero errors and I use it on a daily basis.

Vorteile

LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat.
Customer support for 24/7 has enabled us to retain customers and attract leads.

Nachteile

I do not like the fact that LiveChat can’t function in absence of internet connection.

Vorteile

Allocating call logging, monitoring and recording features in one place is what I like most about LiveChat.

Nachteile

I have never come across drawbacks ever since 2022.

Vorteile

Being able to see what the customer is looking at on our website. Like that we can add our own hashtag shortcuts

Nachteile

The VPN showing different locations but the customer is not there

Vorteile

LiveChat is easy to use and intergrate with other softwares. It has streamlined communications making engagement with clients simple and transparent.

Nachteile

I haven't seen anything that seems to be wrong with this platform.

Vorteile

customers can simply click on a chat button on capterras websites to start a conversation with an agent.

Nachteile

capterra is constantly updating its live chat features

Vorteile

Livechat integrates with major social media platforms like Whatsapp, Instagram, Facebook .
The above mentioned integration enables customers of my organization to be able to initiate conversations with our customer service team, directly from their favorite social media platforms without needing to step foot on our website.
This level of dynamic engagement has better connected our sales team with existing and potential customers of our products and services.

Nachteile

In my own opinion, Livechat simply exceeds the scope of an help desk program. Therefore, it's just perfect.

Vorteile

When they approach on costumer i feel very comfortable when asking youre problems and livechat helps you solve youre questions

Nachteile

Asking question ,asking questions in live chat when they approach to you i feel very comfortable using livechat

Vorteile

LiveChat allows me to record and monitor calls in one single integrated repository.
Issue tracking and incident management are other key relishes which I gain with LiveChat.

Nachteile

I have never experienced issues when using LiveChat, even though I don’t use it on a daily basis.

Vorteile

Dependability in daily use as a tool in communicating with customers in livechats.

Nachteile

There are no problems that have occurred with this software.

Vorteile

dat de gespreken teminsten altijd correct verlopen en iedreen van welk taal ook tog kan stuuren en da ik gwn kan lezen

Nachteile

dat wel afentoe traag kan laden want als je efe snel er op wil kan soms wel efe duren

Vorteile

LiveChat offers customers like me a range of resources like films and articles to help in maximizing the features of the program. The periodic emails informing reviewers of new developments in LiveChat's commercial applications are really appreciated.

Nachteile

Pricing has recently gone up significantly.

Vorteile

LiveChat makes is very simple for customers to reach us during our business hours and to reach someone immediately. We can solve any issues right away for them, and mark them as completed when done. To install the code into our website was very straight-forward, just copy/paste.

Nachteile

Pretty easy to use, not really any complaints.

Vorteile

easy to sort and I love the ability to save answers to common questions!

Nachteile

I truly cannot think of a complaint, it is pretty seamless.

Vorteile

Enables customers to actually chat with a live body online instead of speaking over the phone and allows for instant answers.

Nachteile

There is really no downside to LiveChat. We are a tech centered generation and people want instant satisfaction and LiveChat does that

Vorteile

You can easily share files with customers, send links, or even schedule meetings - you can also set up canned responses to answer common queries. It's also great that you can transfer chats between agents, which is helpful if your business has multiple departments with different specialties (or mostly because customers tend to request to speak to an agent)
It is also important to note that the messages have a layout that is similar to Facebook/messenger.
the queued chats are displayed in a column on the left panel, while you can focus on a chat in the center panel.
Additionally, there's a right panel where you can see all the details of the customer that you're currently helping (sites that they've visited, their device, their browser, if they're a returning customer or not, etc.)

Nachteile

It can be pricey if you have several agents - there are multiple plans based on how many people you need to go live - One of the basic ones allows you to have 14 people at the same time (including admins, so this can reduce the number of agents that'll be assisting a customer))