HelpCrunch

Vorteile

UI, Design, UX and features. Helpcrunch delivers value by focusing on communication. Sure you can have all the other bells and whistles it provides but for the price and plan you subscribe to it will do the job effectively and efficiently.

Nachteile

More integrations would be great and there are some 'limitors' based on plan but its only ever an issue if you're an enterprise. For the average startup or small business, helpcrunch is awesome.

In Betracht gezogene Alternativen

Drift, Intercom und Zendesk Suite

Warum HelpCrunch gewählt wurde

Better Design

Zuvor genutzte Software

LiveChat

Vorteile

The software is easy to use and have some great features you wont find in the others.

Nachteile

The safe responses are not working on mobile. This is the only downsize I see to this software and the team has assured me that it is been worked on. This shortcut is essential

Vorteile

We've switched from Intercom, so I'll highlight the biggest differences between HelpCrunch and Intercom:
1) Prices - Helpcrunch became a 7 x cheaper solution for our customer support compared to Intercom
2) Their customer service guys rock.
3) Some cool neat features that Intercom didn't have

Nachteile

can't think of anything, just looking forward to their Knowledgebase feature release

Vorteile

We have used the platform for 9 months and have experienced constant development of features and great support when needed. They also take our feedback into consideration and have released several features that meet our demands.

Nachteile

Reporting could be improved. We use tags on the chats to be able to report and learn from the topics, but there is no easy way of doing this at the moment.

Vorteile

The search/filter function and the color coding of conversations.

Nachteile

I wish I could easily edit and remove uploads on chats.

Vorteile

They have every function you need and are constantly adding more features

Nachteile

I wish the widget had more features to customize the view. Such as the company logo

Vorteile

The app is very easy in use. It did not get a long time to learn all the functions.

Nachteile

We placed our logo on the chat header but it looks too small and there is no option to increase the image

Vorteile

- Easy to install
- Good basic chat functionality with the ability to scale
- Inexpensive for chat, and, again, can scale in price as new features are added
- Looks good (both the chat that faces the customer and the user interface for our support people)
- Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours
- Responsive customer support

Nachteile

- Occasional bugs, e.g. schedule not triggering at expected times
- Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)

In Betracht gezogene Alternativen

LiveChat

Warum HelpCrunch gewählt wurde

We'd used Intercom for a previous product, and when we tried to contact them for this product, they were very slow to respond, and considerably more expensive. Before they'd responded, we'd reviewed other options and installed HelpCrunch.

Zuvor genutzte Software

Intercom

Gründe für den Wechsel zu HelpCrunch

(We also considered a few other chat clients). We plan to use the chat largely for direct interaction and solving of issues, and HelpCrunch seemed best suited to that purpose - e.g. we could use the built-in knowledge base. Other chat clients were either targeted at lead generation or were just too expensive for a small team.

Vorteile

HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.

I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Nachteile

There is nothing I can list here :) Like... really nothing :)

In Betracht gezogene Alternativen

Userlike und Intercom

Zuvor genutzte Software

Drift

Gründe für den Wechsel zu HelpCrunch

The features, attractive design, functionality, price, online support have won in comparison with our previous platform (Drift) and a few that we were considering.

Vorteile

If you deal with customers, you need a system in place. Emails are a way to lose customers, because the conversation get lost in the way.

We had this problem before, and we started to look for a system that could help us with our communication with customers and a central dashboard for our articles.

Helpcrunch helped us to solve this problem. We installed the widget in our site and started to deal with customers support in a centralized manner, and also helped us with lead generation.

The app also provides a knowledge base that you can use to keep your customers in the loop, on how to use your app and solve small issues without the need to reach out to support.

Helpcrunch also packs pro-active messages, that you can use to interact with people who visit your site.

It's easy and pleasent to use. I highly recommend

Nachteile

I can't say something bother us, I like the app and is easy to use.

Vorteile

- Complete suite for emailing and chat
- Simple enough, yet highly customizable
- Very reactive customer support teams

Nachteile

- No Drip email marketing implemented (well, not yet as of 12/2019)

In Betracht gezogene Alternativen

Intercom

Warum HelpCrunch gewählt wurde

Customerly did not work properly, and there was no answer for 2 weeks to our questions.

Vorteile

The platform is easy to use and it's auto message functionality lets us connect custom data variables in our backend to theirs. And we are getting good email open rates so far.

Nachteile

We are expecting some features around:

1) Connecting a custom email domain.
2) Reports for auto messages.

Vorteile

Helpcrunch doesn't break the bank unlike the major players like Drift or Intercom, yet it provides and extensive suite of functionality, very comparable to those two.

Nachteile

Nothing specific that I dislike - more native integrations would be nice though.

Vorteile

I love their UI and the support is amazing. All found bugs were fixed in a short time and I always got a response.

Nachteile

Still some features are missing, but these are on the roadmap. For instance I am waiting for custom domains and auto message for incoming messages to the shared inbox. But I really miss the possibility to switch between different accounts on web and mobile.

Vorteile

The software is beautiful, very easy to use, although it is a fairly complete tool, our company is proud to use that application. we recommend it 100%

Nachteile

I honestly liked everything about this application.

Vorteile

Bugs free
Easy to setup
Affordable
Stable and reliable
Support Team Trustworthy

Nachteile

Lack in some integrations to extend functionalities and integrate with CRM's.

In Betracht gezogene Alternativen

Crisp

Gründe für den Wechsel zu HelpCrunch

Solid team behind the product, and bugs free platform.

Vorteile

It is a one stop shop for me to chat with customers or visitors at my website AND it also includes email integration. All of this comes at a reasonable price.

Nachteile

The Android app is still very buggy. It has become a little more stable, but it still needs work as others have mentioned.

Vorteile

We had no problem sending targeted messages to our customer audience through HelpCrunch toolset, it's easy to easy and offers a bunch of beautiful templates which we were able to customize as to our needs.

Nachteile

We are quite happy with HelpCrunch features and the seamless way it integrated with the other tools we are using.

Vorteile

Helpcrunch allows us to engage with our users both via chat and email. All the history of communication is gathered in one place, so it's easy to see all the info.

Nachteile

It would be great to see some kind of a knowledge base to let me quickly deal with all the features. Anyway, support team is always ready to help me.

Vorteile

The software is easy to use. For us as company but also for the visitors. I get several business requests in a month through the chat.

Nachteile

You can't combine the software with other tools like messenger so you have one tool for all your support questions.

Vorteile

I love it. Easy to set up and use. I especially like the way it looks like on our website - I was able to set it up exactly like I wanted.

Nachteile

0 problems with the live chat in 3 months. Literally nothing I'd change, everything works as expected!

Vorteile

It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality.

Nachteile

Actually I think I like everything about this platform. I would suggest to keep working on the CRM and marketing automation part to offer even more options to the users.

Vorteile

The idea of 3 in 1 is great , chat, ticket system and email marketing all in one is a plus.

Nachteile

It seems to be confusing at times which chats are new and which are old and there are some limitations on how to setup the software, if some basic things were different will make this software much better

Vorteile

The price is great considering the features that it have.
The support team is amazing!

Nachteile

Not a big deal, but more crm integrations

Vorteile

We made the switch to HelpCrunch because we were concerned about the increasing costs with Intercom as our user base grew. Everything was great from the get go and my entire Success team is happy with the tool. On top of that, we managed to cut our expenses by 60%, which is great.

Nachteile

The limit of emails and auto-messages in our plan is a little upsetting

Vorteile

Knowledgebase with Email support
Stylish Chat Widget
Value for Money

Nachteile

It can better if they can offer 3 agents in Standard plan

Vorteile

I love having all the tools I need in one system - and that's definitely important when we're talking about customer communication. Having all chats and emails with the same customer in a single place is a big benefit for our team.

Nachteile

Emails deliverability rate could be quicker by a bit as we normally send out > 30,000 emails at a time, but it's not a big deal considering all the benefits that we get from using HelpCrunch

Vorteile

Helpcrunch makes something that would have been very techinical and expensive the complete opposite. I have enjoyed using Helpcrunch on multiple sites and have never ever had an issue. Customer service is also fantastic.

Nachteile

it was a little confusing to begin with but after a little bit of practise it became very familiar.

Vorteile

It’s well thought out, well engineered, they took every possible communication either live or via email and it keeps good track, iOS app works perfectly. The whole system feels really mature.

Nachteile

There was a bug but it was quickly corrected so none at this point

Vorteile

Really nice quality for the pricing and great customer support.

Nachteile

Nothing to bring out currently that has bothered.

Vorteile

Lots of features for the price
Works exactly how it is advertised
Easy to install

Nachteile

Not very useful for large businesses
Comes pre installed with email spamming
Slows down your website

Vorteile

Very good support and services. It’s great to drive conversions.

Nachteile

Sometimes it fails to notify on my phone that a user texted

Vorteile

Very easy to set up and add automated messages, including letting our customers know when we're away and when to expect a response.

Nachteile

I'd really love the ability to include help articles that are triggered by a keyword entered by the customer!

Vorteile

Cheaper than most alternatives
Great design that integrates easily with our UI
Good customer service

Nachteile

Can't think of anything. Looking forward to having more customization options.