ThreatLocker

Vorteile

The cyber hero service takes up most of the heavy lifting for us.

Nachteile

The exam is solid and originally the training was not easy to follow however they’ve made great changes over the past year and it’s still much better.

Vorteile

ThreatLocker's default-deny approach effectively locks down our environment by proactively protecting our endpoints. Every two weeks, our reps meet with us, offering insights and assistance that make them feel like an extension of our team. Due to ThreatLocker's protection, we don't require additional MDR or XDR solutions, making it an efficient and effective way to keep our organization secure.

Nachteile

It's true that ThreatLocker requires a bit of a learning curve to become proficient with it, however, it's certainly not an insurmountable hurdle and it's definitely worth taking the time to become familiar with the platform. Our TL reps are always available for any questions or assistance we need, and they always go the extra mile to ensure we understand the platform.

Vorteile

I liked it ThreatLocker provides strong security when you install applications while being easy to use. The application whitelisting feature is great because it lets our company control which programs can run on our, which helps us to reduce the risk of malware.

ThreatLocker combines solid security with with a simple interface, making it a great tool for keeping our computers safe.

Nachteile

Sometimes program installation take multiple requests in order to install. Especially when they use Command Line or scripts (e.g. Xampp). You have to wait for approval everytime which can delay the process of using that software.

Vorteile

I love the security it provides with very little hassle for the end user. When properly setup, it adds safe boundaries for your client's systems to run in without a big hit to performance.

Nachteile

ThreatLocker is a complex tool with a lot of different moving parts. It's not plug-and-play, set it and forget it style tool. Your time is required to set it up properly and manage it. There is a large time commitment required up front.

HOWEVER, ThreatLocker doesn't just sell to you and then drop you in the mess and charge you for their help like other companies. They provide regular check-ins with their support team to ensure our environment is running optimally. Also they have 24-7 support always ready to help us with any question about the service or best practices. They provide a university platform to train your team to run the software. It's not a set it and forget it product... but if you put in the work, the payoff is huge!

Vorteile

Application whitelisting was fairly effortless for the vast majority of our implementation. Threatlocker was able to learn all of our applications automatically and can handle updates to these applications without our intervention. When custom rules are required the UI guides you through the process. The UI also does a good job of alerting administrators if you create any policies that are not secure or too broad in scope.

Network control provides and easy interface to implement network micro segmentation. The audit tools make determining what needs to talk on each port between hosts simple.

ThreatLocker Administrator Password System in configuration manager allowed us to retire our Microsoft Local Administrator Password Solution. Setup took less 5 minutes and involved no complicated GPO's or additional programs.

Support is instant and knowledgeable. There is very little if any wait to talk to someone for help anytime of day via chat.

Nachteile

The Network control portion is prone to hiccups when using threatlocker specific objects and switching networks.

Vorteile

I've looked into application allow listing several times in the course of my career, and it always seemed to be too difficult to do and require far too much management. ThreatLocker actually figured out how to do this in a way that works. It's still involved, but it's an incredibly well designed product that allows us to do application allow listing, privilege access management for applications, and network and storage control. We have a lot of applications that require admin rights to run (or to update), but with ThreatLocker we can manage which applications can run with elevated privileges and which can't. The application control ensures our users can't install any apps that we haven't approved, which makes it easier for us to ensure we have a consistent environment from user to user and also cuts down on shadow IT. It's really helped us move towards a more secure environment and to implement more elements of Zero Trust.

It's an immense application with a lot of parts and that can be confusing and overwhelming at times, but their support is terrific. They claim to answer all support requests within a minute, and, so far, when we've needed support we've had someone in chat support within a minute. If the support incident requires more than chat support, it quickly gets escalated to a Zoom meeting (and by "quickly" I mean a matter of minutes). We also rely on our Solutions engineer a lot. He's always willing to carve out a meeting time where we can dig into particular aspects of the product and he can walk us through solutions and features in a way that helps us learn to better manage the product and it's features.

All of the folks we've interacted with a ThreatLocker (our account manager, support, our solutions engineer, etc) have been terrific. They know the product is complicated, but they helped us to implement the product in a way that ensured we'd be successful. This isn't a company that sells you a product and walks away. They reach out on a regular basis, which makes me feel like we have a partner in them and not just a software vendor.

I also like ThreatLocker University (their training site) because it has a ton of good content that's targeted to specific parts of the product and is normally broken into 20-30 minute training sessions, so you can do a deep dive into a single area in a short amount of time. I use it a lot if I need a quick refresher on how to manage a feature.

Nachteile

It's an incredibly complex product and it can be overwhelming sometimes. It also does require a fair amount of maintenance. The maintenance goes down with some time and fine tuning, but it will never be a product where you set it and forget it. But I think the company is aware of that which is why they've built a strong and quick to respond support organization,

Vorteile

The onboarding process is painless, with the help of learning mode and the Threatlocker team.

Nachteile

Honestly- nothing comes to mind The team at Threatlocker are so willing to teach you and guide you through the process that it made this software a nobrainer.

Vorteile

the "Built-in" Application definitions and Policies...
and
the Behind the scenes management (absorption) of the major OS (Microsoft) update releases - and the same for the major Applications (Adobe).

Nachteile

the setup of new Administrators has been tricky. Seems to be getting better.

Vorteile

ThreatLocker is a very reliable product that our company has been using for a while. It has successfully caught numerous threats and prevented us from falling victim to various cyber attacks.

Nachteile

ThreatLocker can be quite sensitive when downloading content from the internet, even from trusted websites. I often need to submit a ticket and wait for team approval. Sometimes it disrupts my workflow because I have to wait for an approval. However, given the statistics, the extra steps are worth it.

Vorteile

Easy to deploy.
Possibly the best support I have ever received from a software vendor.
Elevation Control and Application Control are both fantastic.
Constantly evolving.

Nachteile

ThreatLocker is constantly evolving which is fantastic however this can sometimes result in some unpredictability. Their support team is usually right on it though and it is a small price to pay for the improvements that are made on a regular basis.

Vorteile

Tha ability to quickly secure devices in an environment.

Nachteile

Initial learning curve is quite high, so it'll require hours of training to get started.

Vorteile

I'm a big fan of the VM to test install certain products to see what they install and change. I am also a big fan of the ringfencing feature.

Nachteile

Honestly, I haven't come across anything I dislike about the platform. I have found it easy to use and navigate.

Vorteile

ThreatLocker locks the workstations and servers' ability to install new or unapproved software and applications. Its straightforward interface allows users to request approval to install new applications. The protection is true for regular users as well as administrators.

Nachteile

It can be overwhelming at the beginning to set up and understand - though support is top-notch.

Vorteile

It’s the best product out there for application whitelisting. It’s easy to use, it’s MSP friendly, has some of the best support I’ve ever experienced from a vendor.

Nachteile

Nyhing negative to say about the product or the vendor

Vorteile

The product works as advertised and they are a great partner to work with. On-boarding was a truly great experience. We met with the TL team weekly to go through our individual client needs and this helped with seamless deployment to over 3000 endpoints. The cyber hero managers are very prompt to remediate any end user requests.

Nachteile

There are not that many negatives and none really worth mentioning. I would like little more analytics specifically around the cyber hero manager's response and resolution rates.

Vorteile

I would like to preface this by saying that I am still fairly new to ThreatLocker. However, I have had a very positive experience both in onboarding with [sensitive content hidden] and the application itself. So far, the most used case has been managing application installs for users, which has mostly been effortless.

Nachteile

The only negative experience I've had so far has been when an application was updated, but ThreatLocker saw this application as a new one post-update. This was mostly a minor inconvenience and methods to make the application accessible to the entire organization again were shared when I brought this up with my representative.

Vorteile

Relatively easy to use, efficient product

Nachteile

Getting 3rd parties / customers to fall in line with policy and procedure

Vorteile

The onboard, support and training team are top notch. The product gives me the confidence that my users will have the ability to introduce something malicious to our systems.

Nachteile

IT has a little bit of a learning curve, but as stated above the training team is top notch and always available to answer questions.

Vorteile

Just the true Ease of the new portal & unified audit & of course the app which truly makes it easy on the fly to respond to request and other features.

Nachteile

Nothing really on this anymore, the legacy portal was very granular & not very user friendly at first, felt good to learn, but as for showing my Techs how to use it, the new portal rocks.

Vorteile

The people. Everyone we have interacted with, has been patient and understanding along with very knowledgeable!

Nachteile

Nothing as of now besides price but we understand we got a good deal for only 20 users

Vorteile

ThreatLocker has been such an amazing partner to work with. Great customer support and fully loaded with many cutting edge security features. Being a provider and user of ThreatLocker has proven to be very beneficial in having the know-how efficiency when easily implementing and integrating these features into the daily flow of business. Allowlisting is by far the most frequently utilized feature our clients take advantage of daily. Creating policies at both a per user scale and org-wide scale has been very easy to use.

Nachteile

ThreatLocker is so cutting edge that there many features offered that have much more potential to be built out and improved upon, such as Elevation Control.

Vorteile

Threatlocker was incredibly easy to deploy with integrations with our RMM tool. The level of flexibility and granular control over what and how applications can run is second to none.

Nachteile

So far I haven't found anything that I don't like about the product.

Vorteile

The software is incredible, but what is better is the customer support. From the moment you pop a message in to the live chat, you will be speaking to someone within 30 seconds, and can even hop in a Zoom call if that is better for the issue at hand. Phenomenal.

Nachteile

The wording of some of the features could be reworked / explained better. For example removing the protection from a device isn't just a case of highlighting the asset and pressing "delete" or "disable protection". Neither of these features actually remove the protection.

Vorteile

There are new threats coming out daily. ThreatLocker helps add an important layer of security and brings system one step closer to protection from these new threats. ZeroTrust is not a new concept but ThreatLocker made it accessible to all businesses, big or small. I also have to say that the team at ThreatLocker have been amazing to work with and I wish other vendors would be as partner support focused.

Nachteile

Honestly there are not a ton of cons. The process to implement ZeroTrust can be a bit more involved than most realize, and ThreatLocker does have some of those challenges too. However the platform is designed in a way and has features to help streamline that process and end user experience. Backed by amazing support.

Vorteile

Very easy to use, stunningly effective, outstanding value for money and features keep getting added!

Nachteile

Can cause friction with users that have previously been used to being able to 'just do anything on my PC' however this is true of any security product that restricts prior (risky) functionality. Not sure how this fits in Cons, but its the issue we have to manage most often.

Vorteile

The Vendor Support has been Fantastic! Their Application Control and Elevation Control has been a great addition to DiD Security Stack! The ability to overwrite Microsoft Windows default UAC with ThreatLocker and give end users more control over apps that are approved to run is a huge help for those tools that require Admin writes just to function.

Nachteile

The ability to control the Tray settings and the ability to add customer popups to the Request Access popup is my least favorite part of the tool. It's pretty limited and doesn't allow much ability to customization options.

Vorteile

Overall it has been a fantastic experience the software and solution is solid and the support and team have been invaluable getting this implemented across our customer base. Once properly implemented (which does take time and effort) it provides a controlled, safe environment and sets secure boundaries for our clients systems without the large performance overheads that so many other applications impose.

The cost of Threatlocker and the time you need to provide to getting it set-up is absolutely worth it. Not only does the application deliver peace of mind to the customer environments we have deployed it to, it also gives us confidence knowing they are safe and secure. It ticks all the boxes for one of the biggest challenges out there and that's securing customers and meeting Cyber Security requirements.

Nachteile

I don't quite see this as a con personally but prospective customers need to be aware that this is a complex security tool which requires a large commitment of time and effort to get configured. It's not by any stretch of the imagination and tool that you just install and forget.

Vorteile

As a large corporation, it is imperative to have cybersecurity to keep us safe from cyber threats. ThreatLocker provides us safety as a first line of defense against ransomware and vulnerability attacks. The feature I like most about ThreatLocker is the allowlisting feature. If it is not on the "allow" list, it will block it.

Nachteile

It is not a complete threat detection software as it does not include E-mails or webcam threat detection

Vorteile

As an MSP, ThreatLocker is a major tool in our security stack. I have used\tested a lot of security services in the past, but ThreatLocker is the best for the money I have found. It gives us a large amount of insight and control over devices which makes it hard to pick a favorite part about ThreatLocker. The product is awesome, but I really want to say my favorite part is the people behind it.

You are assigned a Solutions Engineer to help guide you through the process of deployment/configuration. They are an amazing resource that I have never gotten with any other product. Usually, software companies just drop you into the portal, show you a few things, then you never hear from them again. Additionally, the support experience is the best I have ever seen with any software company. They are very knowledgeable, quick (under 5 minutes), and always available via chat. The MDR team also helps us have peace of mind that our devices are safe and secured with an action plan we set, even when we are away.

Nachteile

ThreatLocker is a robust solution. It can be very daunting to get started and comes with a time commitment to learn\configure. I could see how some companies could struggle getting through that phase, but it is worth it.

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Vorteile

First of all the Service provided by Threatlocker (In my case [sensitive content hidden] who is an excellent engineer - who really took the time to understand our needs and really understands the product). The implementation is always my worry with these types of tools, the implementation has been seamless due to the learning process. Combine [sensitive content hidden] on the implementation side with the Cyber Heroes quick response time this is a great end to end product.

Nachteile

Alerting on Threats, this is being really picky. But more specific alerting on threats with embedded information would be great.

Vorteile

ThreatLocker distinguishes itself from typical MSP vendors by prioritizing integrity over trends. Through my interactions with them, I've gained trust in their commitment to being a steadfast ally in our cybersecurity efforts, acting as a vigilant guard against the proverbial fox (Defender) lurking near the hen house. Their 'default deny' strategy effectively removes false positives in SOC monitoring of EDR telemetry, providing peace of mind. Embracing this stringent approach ensures a more secure and restful night.

Nachteile

Adopting a default deny strategy was more transformative than I anticipated. The initial workload was surprising, but the value of Cyberhero support became clear quickly. For those considering this approach, I advise setting up regular weekly meetings to ensure diligent development of your initial policies. It’s a commitment that truly pays off in securing your environment.

Vorteile

[sensitive content hidden] on of the solutions engineers is super knowledgeable. He know his way around ThreatLocker like it was the back of his hand. I like how comprehensive it is and how much tweaking can be done for apps and other settings. ThreatLocker definitely helps me sleep better at night.

Nachteile

It is so comprehensive that it is a world unto itself, which means that it takes some learning to be able to make use of the tweaking.

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Vorteile

ThreatLocker has given us the ability to offer a fully comprehensive zero-trust endpoint protection package to our clients. Giving us the knowledge that we can ensure our clients systems are secure from emerging cybersecurity threats. We can easily review,respond and action daily to requests that come in from our clients.
The main points for us are the Allowlisting, Ringfencing and Elevation control.
Allowlisting gives us the ability to control what applications are allowed to run on secured computers. Then the Ringfencing allows us to define what an allowed application is allowed to do once it is running. We can restrict its application, file, registry and internet access. And the elevation control allows us to take local admin access away from users and have admin rights through individual policies within ThreatLocker.

The deplyment and implementation process is very easy with the various instructions for deploying through various remote management tools. Once the computers have gone through the initial learning process, we then review the audit log and built policies from there.

The ThreatLocker Cyber Hero Support Team has been incredibly helpfully along our journey with getting ThreatLocker deployed. When we were first getting ThreatLocker rolled out they were always available along the way assisting in getting us up to speed. Any questions we’ve had can be raised up from within the ThreatLocker portal and most queries resolved there and then via the live chat or even Zoom call where needed.

Nachteile

Not really a con but as ThreatLocker is such a fully featured and power tool, there can be lots to learn and pick up. But this is mitigated by the incredibly useful Knowledge Base, ThreatLocker University and the Cyber Hero Support Team.

Vorteile

The ThreatLocker platform covers so many needs and they're constantly adding to it. Also, the team is amazing. I've never had an issue that wasn't resolved quickly and I'm always connected with someone that knows what they're doing. For cybersecurity, ThreatLocker is one of our frontline defenses keeping out ransomware and other malware.

Nachteile

If you're using the allow listing, ThreatLocker can get pretty noisy and require a lot of maintenance. If your users aren't opening a lot of random software after the learning period, you'll be fine. ThreatLocker has a lot of power but you better know what you're doing with it to use that power.

Vorteile

1. Easily capture the vulnerable applications and blocked those.
2. Very easy deployment of this security software.
3. It provides a mobile application as well which is very convinient to give responses on alerts.

Nachteile

1. To make changes in the already running environment , it is quite difficult.
2. Very slow performance of this product observed.

Vorteile

The depth of features, especially the elevation and storage control, and the rapid and detailed response from the SOC team.

Nachteile

I wish I could purchase it via Pax8 to help with license reconciliation

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Vorteile

The program is always improving. Response time on support is very good. The program is very thorough.

Nachteile

Some slowness at times. It can get a bit confusing when you get a bunch of policies that seem to be for the same thing. If your trying to block something or something is being blocked, it may be in a policy you did not know about.

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Vorteile

ThreatLocker is a comprehensive application allow-listing security solution that offers protection against cyber threats while providing a seamless user experience. My experience with ThreatLocker has been particularly positive, largely due to the outstanding technical support they offer. The software onboarding hero ([sensitive content hidden]) was knowledgeable and completely understood all aspects of the software

Nachteile

Adopting new technologies or software such as Threatlocker has a long learning curve. A Significant amount of time and effort is required by all to become proficient and master this cybersecurity tool. The extended learning period can pose challenges such as reduced productivity, frustration, and increased training costs.

Vorteile

For my environment, the platform works great and is being to secure our endpoints. It does require a lot of work to maintain, but if done properly it is extremely useful.

Nachteile

It can be extremely technical. Be sure to take the training available in the University.

Vorteile

The entire suite provides zero trust solution

Nachteile

Ease of use, need to be trained on a few items first

In Betracht gezogene Alternativen

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Vorteile

The software is powerful but like all security tools questions surface that require rapid vendor clarification or direction and the Threatlocker's "Cyber Hero" support the solution is taken to much a higher level - most issues are reviewed and resolved by the Threatlocker support team while the questionable ones related to how our company wants to proceed are forwarded with the data needed for us to make quick security decisions. End result: a high security profile with minimal user frustration - very unusual these days.

Nachteile

Like all security packages you need to understand how the software works to get the proper results.

Vorteile

True zero trust access control. Fine-grained application, user, device, network port, and internet default deny.

Nachteile

I don’t like that the culture of system administrators is averse to this approach. You really have to teach them to accept the little friction that comes from needing to make a request before installing or updating any software.

Vorteile

The interface is intuitive. I like the granularity of control over what we can allow deny. Deployment is easy with our RMM. Once I got the hang of it the management of it is very straight forward. Cyber Hero support is very responsive and helpful. Onboarding with Richard Dowdy has been great. He's been patient as we learn the product and explains things very clearly.

Nachteile

I suppose the initial learning curve. Although, it was not a big deal as we worked through it with Richard.

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Vorteile

The only product in the market we know, that has implemented the ZeroTrust Concept in a consequent way, called
Allow only the known - deny and forbid anything else inkl. Ransomware.

Nachteile

Possibility to directly chat with a person which requested access, is currently missing and would be awesome. (March 2024)

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Vorteile

The number one thing about Threatlocker is the Cyber Heros. We use a ton of software in our company and no one else does support like them. We have been meeting with an Engineer ever few months as we deploy our new clients and he is a rock star. The product is awesome, it blocks every single thing you do already have a policy for, which for any Zero day or net new attacks, its amazing.

Nachteile

The only thing i can even think about here is that it does take a bit of time to really know the program, feel comfortable to do it on your own. However, with the Cyber Heros they are always a min away if we get stuck.

Vorteile

Total control of the customer environment.
Outstanding pre/sales/post-sales support
Great product support

Nachteile

Customers need to understand they have to sacrifice convenience against security as they will be constantly having to ask for permission to make any change on their computer

In Betracht gezogene Alternativen

Gründe für den Wechsel zu ThreatLocker

Vorteile

I like that it is a different approach to security. I like that it can be its own security software.

Nachteile

There is one thing I do not like about the new site. The computers section you can only group by 500 where it was 1000 before.

Vorteile

Security. Love the Deny any not Allowed.
Customer Service & Support is GREAT

Nachteile

Steep learning curve, because it has so many features. It's gotten better as they've built the BuiltIn App library more, better training vids, and a more complete service option.

Vorteile

ThreatLocker was easy to implement and deloy to our (AAD/Intune) environment, and has thus far been easy to manage. Compared to our previous access control solution, TL is leagues ahead in terms of flexibility and simplicity. Due to TL's not-for-profit pricing, it also coss less than competitor's solution. Our support and account management team have been extremely helpful, answering all queries that we've had. [sensitive content hidden]
in particular has shown exceptional knowledge of the platform and has always been able to provide a solution when asked. Regular updates bring new product features and QoL improvements.

Nachteile

Platform limitations around use of batch and python scripts, though understandable, have been the main source of contention internally since deployment. The mobile app could also do with additional features to match that of the web portal, though I understand this is planned for future updates.

Vorteile

Granular Control: I like the ability to control systems and application files.

Nachteile

The approval for an application in an acceptable time, which was taking care of switching to unifi.