NinjaOne

Vorteile

Man hat alle wichtigen Tools an einem zentralen Ort (Tickets, Patchmanagement, Softwareverteilung, ...). Alle Infos die ich brauche (z.B. Daten eines bestimmten Rechner oder Server), sind immer schnell zu finden.
Ausserdem kommen immer wieder neue Features und Verbesserungen hinzu.

Nachteile

Um alles nutzen zu können, ist einiges an Einarbeitszeit notwendig. Allerdings hilft hier die Doku und der Support sehr schnell und gut.

Vorteile

Einfache Benutzeroberfläche aus der Cloud, Konsolidierung verschiedener Services (Ausrollen von Software, Desktop-Übertragung, etc), Support

Nachteile

Es ist eine reine Cloud-Anwendung. Bei wem dies nicht möglich ist, sollte sich eine andere Lösung suchen.

Vorteile

Einfache und schnelle Einführung.
Das tolle "onboarding" durch die immer netten Consultants
In der klar strukturierten Oberfläche findet sich jeder "ruckzuck" zurecht.
Selbst älterer Kollegen sind begeistert ;-)
Die integration von Bitdefender als Virenscanner (cloudbased) ist ordentlich gemacht, das Menü zur Konfiguration ist super übersichtlich und in Minuten konfiguriert.
Dsa Rollout super easy.

Nachteile

Es fehlen noch ein paar Sachen, die aber laut Raodmap zeitnah kommen sollen.
z.B. Support für Hyper-V und die Active-Directory integration.

Vorteile

einfach zu installieren
einfach zu bedienen

Nachteile

es muß relativ viel über eigenen scripte gelöst werden - server eye z.b. hat wesentlich mehr fertige sensoren

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Vorteile

Leichter Einstieg, angenehm einfacher Rollout, Zuverlässige Benachrichtigungen, Übersichtlich und Umfangreich zugleich

Das Dashboard gibt für einen Überblick alle notwendigen Informationen auf einen Schlag, man erkennt recht schnell wo nachgearbeitet werden muss.
Durch die Anpassbaren Richtlinien können kundenindividuelle Alarme und Benachrichtigungen ausgelöst werden.
Das Ausführen von Skripten kann aufgrund von regelmäßigen Abfragen automatisiert werden.
Es werden regelmäßig neue Funktionen vorgestellt, welche sich gut in den Alltag integrieren lassen und uns auch bereits ein weiteres System haben ablösen lassen.

Nachteile

Die Skripte sind mitunter unübersichtlich dargestellt, hier hilft jedoch die Suche (sofern die Skripte mit entsprechenden Informationen eingepflegt wurden).

Vorteile

Das Werkzeug funktioniert einfach, angefangen beim Scripting über das ausrollen spezifischer Softwarepakete bis hin zum integrierten Virenprogramm.

Nachteile

Die Individualisierung einzelner Kundengruppen ist im Backend super, aber das Kundenmodul (TrayIcon) ist noch verbesserungswürdig.

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Vorteile

Das Produkt ist sehr Benutzerfreundlich gut übersichtlich. Wenn man Fragen hat oder ein Problem hat wird man so schnell wie möglich geholfen.

Nachteile

Bis jetzt ist mir nichts negativ aufgefallen.

Vorteile

Intuitive Bedienung
Übersichtliche Oberfläche

Nachteile

Linux Unterstützung fehlt noch
umfangreicheres Patchmanagement wünschenswert

Vorteile

Das Rollout ist wirklich einfach, der Nutzen den man aus dem Softwarepaket generiert enorm. Viele zeitraubende Verwaltungstätigkeiten werden um ein vielfaches beschleunigt. Die sehr aktive Community und der schnelle Support überzeugen.

Nachteile

Es gibt nichts ernsthaftes was mir nicht gefällt

Vorteile

Einfache Verwaltung/Bedienung, Starkes Patchmanagement, gute Support Erreicbbarkeit

Nachteile

Einbindung von Spezial Software Sensoren z.B. DATEV, POPcon etc...
SNMP Anbindung mit deutlichen Schwächen

Vorteile

Easy to use and to configurate.
Single pain of glass. so i can see everything i need and use.
Takes allot of standard work out of our hands.

Nachteile

There are so many extra options that it is sometimes hard to decide what we will add.

Vorteile

The Device management and RMM capabilities have been unmatchable with other products I have used and tested. Policies are very easy to setup and deploy.

Nachteile

There are some integrations I would like to see mor of especially with the software updates and deployments.

Vorteile

The User interface is pretty intuitive and easy to use

Nachteile

Its relatively pricey when you compare to similar products

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Vorteile

Seamless task management and intuitive interface make it a go-to for staying on track.

Nachteile

The reporting features could be more robust, and I'd like to see more integrations with other apps.

Vorteile

great tool for remote management and install

Nachteile

scripts sometimes break, searching devices can be annoying

Vorteile

What I like most about Ninja is that it is such a versatile tool, you can use it for just about anything you need as helpdesk, system admin, desktop application admin and probably much more. It's an intuitive tool and its not only reliable but also fast

Nachteile

Honestly the reporting but that has gotten much better with the latest releases this past year.

Vorteile

The people at NinjaOne are great. They're big enough where they have the benefits of a large organizations, but small enough where I feel like I have fast, personalized support. Everyone from the initial salesperson to account manager and technicians have been very professional and responsive. Their software just works. I rarely have issues with the managed agents. If I ever have a question, their support gets back to me the same day, sometimes the same hour. Very impressive!

Nachteile

I'm hard-pressed to say anything bad, as nearly everything is great. There are a few minor improvements that could be made, but more of a nice-to-have than a need. Even so, what I love is that they have a publicly visible product roadmap so you can see what's coming next.

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Vorteile

The interface is amazing and feature packed. Also support is very helpfull and informative while setting up and testing the product

Nachteile

It can become a little pricey if you have many users or a low number of users but very endpoint heavy.

Vorteile

The support from NinjaOne, monthly sessions and overall the RMM product

Nachteile

They are focussing on to many products therefore the RMM is at some point walking behind.

Vorteile

It's lightweight, easy to deploy and has clean UI that doesn't require extensive training to get going. NinjaOne makes remote monitoring and management easy.

Nachteile

The ticketing system is fairly basic and feels limiting at times. While the native integrations available are helpful, they could and should expand further.

Vorteile

ease of use and support is responsive and prompt

Nachteile

there is anything that i can think of!!!

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Vorteile

Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.

Nachteile

Nothing, the platform works so much better than the RMM software we replaced.

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Vorteile

The ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software.

Nachteile

The only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient!

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Vorteile

The price is very comparable to it's competitors, but one of the main benefits, is that it feels like a one stop shop for IT. Most things you will require, are all under the hood, so to speak. Helpdesk, asset management, remote support etc.

Nachteile

We do like providing our customers with lots of stats. And the reporting only gives us so much that we can do. I'd like to see this expanded to include more custom fields.

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Vorteile

The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.

Nachteile

Can't name none at the moment, there is always space for improvements, but don't know what fill in here...

Vorteile

NinjaOne has been a superb IT management solution.
I like the reliability and ease of use of NinjaOne.

Nachteile

NinjaOne makes work easier.
No dislikes about NinjaOne.

Vorteile

As an MSP getting the tool deployed quickly, efficiently and leveraging the work we've put into our configuration has been a huge time savings.

Nachteile

The gap is being closed with every release, our biggest issue with MDM which we are looking forward to trying out soon.

Vorteile

Ease of implementation, deployment in client server infrastructures, great control of different server anomalies. Ticket management.

Nachteile

At the moment there are few disadvantages, since the tool is updated with new improvements.

Vorteile

The interface is user-friendly and the task management features are efficient.

Nachteile

I wish there were more customization options for task organization and prioritization.

Vorteile

Intuitive interface, great task management tools

Nachteile

Occasional lag during peak usage times, mobile app needs improvement

Vorteile

This tool has revolutionized my job. I can travel less and get more done, saving time and money.

Nachteile

None, I have not found any cons to this software yet.

Vorteile

NinjaOne was extremely easy to setup and deploy within our organization. Using ESET to pus the installer, in a matter of minutes the computers were being populated in the dashboard.Easy to remote login to computers using either Splasdot, NinjaRemote or TeamViewer if you have the license to incorporate it. Installing/modifying programs, registry changes, ps scripts is very easy to do, and their knowledge base articles are very helpful

Nachteile

We have only used this platform for about 5 months, but have not encountered a problem that could be resolved.

Vorteile

It has a user friendly website and mobile app

Nachteile

Support can be lacking and deploying policies can be difficult at times

Vorteile

Having the constant monitoring and alerting sat in the background was so helpful. We did not have to worry about constantly checking the health of our network every 10 minutes as we could rely on Ninja RMM to do this for us and alert us when something started to go wrong.

Nachteile

The platform occasionally sent out false alerts which although we could react to, did prove a little frustrating at 1am

Vorteile

1. Search - something so simple can be the best feature. Our old RMM tool couldn't come close.
2. Ease of creating a policy for a customer or type of device in a customer.
3. Integration with 3rd party tools like AutoTask and TeamViewer.
4. Website branding - New feature, and we love it.
5. SysTray icon has been wonderful! I love the fact that we can use our own icons and give it our own flair.
6. Reports - They look nice and are simple to understand.

Nachteile

1. TeamViewer. Not a fan. I'm sure it's not a big deal if you are new to this kind of thing. But we have used a lot of remote control tools in our 20+ years, and there are better options.
2. Can't install software on the fly. You have to use policies and a Schedules Action. I wish there was an option to upload an MSI/EXE/Other Scripts and run to a list of machines or all machines within a company. And give us the ability to turn this on and off so we can have customers do this as well.
3. I wish the update system was also about to update Windows 10 builds. This is still a manual process unless the customer has a server and we can push a script to install a Windows 10 update via UNC.

Vorteile

Eerder dit jaar zijn wij overgestapt op NinjaOne en we zijn zeer tevreden met onze keuze. Het systeem is overzichtelijk en functierijk, waardoor we al onze klanten gemakkelijk via één portaal kunnen beheren. Een groot pluspunt is dat we ook (cloud)back-ups en beveiliging in hetzelfde overzichtelijke portaal kunnen bijhouden. De ondersteuning van NinjaOne is uitstekend; elke vraag wordt snel en effectief opgelost.

Nachteile

Tot op heden zijn we nog geen minpunten tegengekomen, alleen maar verbeteringen.

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Vorteile

In every piece of the software, you sense that this has been built by MSP'ers for MSP'ers, the hardest part for an MSP company like us is to maintain your policies over different customers, that's where Ninja fits for us like a glove, also very impressed with the built-in Back-up, documentation and ticket solution!

Nachteile

For us, the Bitdefender Gravity zone is needed for some customers that dont have EDR yet, for us, this integration is working fine but we are not so amazingly impressed by Bitdefender itself, for us Bitdefender still feels like a tool where you have a zillion options instead of having a 'out of the box' perfect solution.

Vorteile

Essendo Open source è davvero totalmente personalizzabile se si è sviluppatori esperti.
Software intuitivo chi ha una base risulta semplice l'approccio.

Nachteile

l'assistenza clienti essendo open source è limitata, bisogna avere nel team sviluppatori esperti per poter sfruttare al meglio NinjaOne.

Vorteile

Ease of use, ease of deployment, the GUI is simple yet gives you everything you need at a glance, simple patching functionality and asset organisation. NinjaOne is incredible.

Nachteile

I honestly can't of any shortcomings of NinjaOne. It's an incredible product and must have for any MSP.

Vorteile

La semplicità di gestione delle funzionalità, l'interfaccia grafica semplice, intuitiva ed accattivante, la numerosa quantità di personalizzazioni possibile, il supporto tecnico veloce ed efficiente.

Nachteile

Talvolta il rilascio di alcune funzioni fatto frettolosamente e parzialmente non funzionanti

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Vorteile

Proactieve monitoring
Kostenbesparing /efficiëntie
Schaalbaarheid
Securitytechnische eisen
Goed beheer op afstand
Goede automatiseringen

Nachteile

Startpagina niet in te richten.
Gezondheid apparaat met meer statussen definiëren

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Vorteile

One of the most complete solutions on the market, with excellent functionality and easy to use. Very easy for Device Management, Remote Support, IT Security. Excellent for improving the efficiency of the IT team and reducing costs.

Nachteile

It was difficult to start using because there was no price transparency, that is, they could very well make prices available without having to contact the company.

Vorteile

Interfaccia intuitiva e continui aggiornamenti del prodotto con l’introduzione di nuove funzionalità.

Nachteile

Ancora non si dispone di in integrazione multitenant con servizi di autenticazione esterni. Ma sono in roadmap nuove integrazioni.

Vorteile

It has amazing automation features with a very user-friendly interface, making remote monitoring and management easy.

Nachteile

The pricing structure can be confusing, and some advanced reporting features could be more customizable.

Vorteile

NinjaOne staat duidelijk voor Service en aftersales, en de servicedesk is pas tevreden als wij tevreden zijn. Heel erg fijn dat zij hun product ook echt optimaal willen laten gebruiken door de klant. Wanneer NinjaOne goede service verleent, dan kunnen wij dat ook naar onze klanten doen.

Nachteile

Ik kan niets bedenken. En als er iets zou zijn, dan wordt dit opgelost zover mogelijk door NinjaOne

Vorteile

We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Nachteile

Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

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Vorteile

De oplossing is erg compleet en actief in ontwikkeling. Documentatie is goed voor elkaar en de regelmatige updates bevatten veel nuttige zaken. Je ziet dit ook terug in een transparante roadmap.

Nachteile

Prijs kan voor startende MSP'ers aan de hoge kant zijn in vergelijking met andere oplossingen, maar de functionaliteit en actieve community maken dit goed.

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Vorteile

Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product.

Nachteile

Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own.

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Vorteile

It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically.

The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc)

Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client.

The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.

Nachteile

The extra integration items are somewhat lacking. Such as:

The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times.

The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped.

Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.

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Vorteile

Ease of use, scripting that just works, and the dojo community for help

Nachteile

It is a little too basic. The document feature is not the best so we use a different product.

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