Salesforce Platform – Bewertungsseite 3

Vorteile

Ease of use: Salesforce is easy to use and offers an intuitive interface that allows users to navigate the system easily.Customisation: Salesforce provides advanced customisation, allowing companies to create CRM solutions tailored to their specific needs.Mobility: Salesforce offers robust mobile capabilities, allowing users to access their CRM from anywhere.Collaboration: Salesforce enables users to collaborate effectively in real time, allowing teams to work together to solve problemsReporting and analytics: Salesforce offers powerful reporting and analytics capabilities that allow companies to track and analyse the performance of their businessIntegration: Salesforce can be integrated with many other enterprise systems, allowing companies to use Salesforce with other applications they already use

Nachteile

Cost: Salesforce can be expensive for small businesses or startups, especially for advanced features such as supply chain management and production management.Complexity: The Salesforce platform can be complex to use and set up, requiring extensive training for users. This can also lead to additional costs for the business.

Vorteile

It's usability shortened the learning curve and made it easier to grasp

Nachteile

There isnt much to not like about it. The licenses are a bit expensive

Vorteile

Features are endless. When we'll configured, this tool is crazily powerful

Nachteile

Takes lot of knowledge to implement and configure

Vorteile

As a user of Salesforce, I've found the platform to be incredibly intuitive and user-friendly. The interface is well-designed and easy to navigate, and the various features and tools are well-organized and easy to find. I particularly appreciate the customizable dashboards, which allow me to see key data and metrics at a glance.

Nachteile

Some users have found the platform to be somewhat expensive, particularly for smaller businesses or startups. Additionally, while the platform is generally easy to use, some of the more advanced features can be a bit daunting for users who are not familiar with CRM concepts.

Vorteile

Overall, the ease of use and intuitive UI makes Salesforce king. The reporting, dashboarding, and statistics options are robust and impressive (if you are willing to invest the time), and the new low-code or no-code tools they are building look promising (I've yet to test them out.)

Nachteile

My experience has shown that a lot of custom dev work is needed to get certain automations or integrations between other softwares. I understand there are some no-code / low-code tools being built that may remedy some of these concerns, but my org hasn't been exposed to these tools yet.

Vorteile

I love the extendability of Salesforce with their modules. It is high on security, it is high on privacy, and there is a module available for pretty much anything that you can think about. Right from basic CRM to collaboration tools to development interfaces to deployment management to publishing is well

Nachteile

I think the UI for Salesforce requires a much needed revamp. There has been a good effort with the "Lightning" interface for Salesforce, however given the nature of the platform it becomes tedious for users to keep entering information at every step of the time, and their work flow management is not as straight forward to set up. However once it is set up they are they work exactly as decide

Vorteile

The best thing about the force.com platform is that it's flexible. It comes with a set of standard objects such as Accounts, Contacts, Cases, Contracts, Orders, and many others. It is very easy to add new objects that can be tailored for your business use case. Originally designed mainly as a Sales tool, Salesforce now has a Service Cloud, Marketing Cloud, Analytics, and other modules that can be added on easily to provide a full enterprise infrastructure. Adding automation to user tasks via workflow rules and process builder can be done without coding. Adding triggers via Apex Code is also fairly easy for developers, since Apex is an easy language to learn.

Nachteile

Out of the box, Salesforce is not a very efficient tool. To prevent users from having to manually enter every piece of data to sync up objects, customization of some sort is really required. Some types of data syncing or data entry can be done with declarative tools such as workflow rules or process builder. Other things that require more complicated logic do require trigger code written by someone who understands development. The platform comes with built-in limitations on file storage, data storage, number of fields you can have on an object, number of lines of custom code you can add to the platform, and quite a few others. Platform limits of certain types can be increased, but you will definitely pay for the privilege. If you want more automated or customized functionality and don't have a developer on staff, you will have to relay on plug-in products from the Salesforce App Exchange to provide the functionality you are looking for. While some of these products are free, many of them aren't and have licensing fees per user. The cost of paying for Salesforce licenses along with licenses for one or more plug-in apps can get quite spendy.

Vorteile

My main usage of the Salesforce platform is operational and analytical for a Realty based business. The number of options available within the Salesforce platform seem to be unlimited. With the global recognition that it has received as a great CRM tool, they still keep developing enhancements to the functionalities and available options. The system configuration and customization are extremely smooth, given the size and number of functionalities.

Nachteile

The one area that Salesforce needs to address is their system support when it comes to technical issues resolution and assistance. The timeframe of response from their support teams does not justify the reputation and quality of the platform.

Vorteile

"Accidental Admin" is a concept that Salesforce uses to emphasize how anyone can pick up and learn to configure Salesforce as an admin. The configuration style (clicks, not code) leads to a low skill floor needed to start using Salesforce. Advanced users, developers, etc. have the flexibility to customize the system to a high degree as well.

Nachteile

The neglect. Salesforce regularly neglects key pieces of core CRM functionality, some for more than 10 years, while either ignoring the cries for help by its userbase, or promising to fix it - only to let 10 years go by with no update. Just browse around on the success.salesforce.com Idea Exchange and you'll see what I mean. I get that Salesforce puts emphasis on the fact that the system is highly configurable by a dedicated developer, but when key features and functionality are either half-implemented or abandoned altogether in favor of more money-making initiatives (like their half-baked AI platform), it gets to be extremely concerning and offputting. Sometimes they combine the two and continue to sell a half-baked product, which has already been abandoned and they KNOW it.
Want an example? Try to find any documentation on Salesforce Inbox. At my company, we have been fighting with Salesforce support for MONTHS trying to get any semblance of an answer about how we can use Inbox or where we can find documentation, or if we can even pay a professional services team to help us. Finally after months, they have made it clear that Salesforce Inbox is abandonware. Yet they are still promoting and selling it. That is shady and corrupt.

Vorteile

This program is trustworthy and has a great reputation!

Nachteile

There can sometimes be glitches especially with third party integration.

Vorteile

Our SF instance is completely customized to our orgs needs, and correlates directly with our KPIs. I log in and use Salesforce daily, and would not see business running as smoothly without it. I’m easily able to track my activity, see where opportunities stand, get a birds eye view of accounts, create custom reports, keep my team updated, etc.

Nachteile

Truthfully I don’t have a bad thing to say.

Vorteile

Salesforce allows us to quickly launch a Minimum Viable Product for teams within the companies we we work and then iteratively build up on those structures. The wide range of standard objects and the easy of creating new custom objects means that we can get the core of a product built in a fairly short amount of time compared to having to build solutions completely from scratch or in less flexible alternate CRM products. The Salesforce Platform allows us to get users using the custom apps we build for them in Salesforce.

Nachteile

Salesforce requires advanced training to be able to build it and is expensive. It also isn't an out-of-the-box solution and requires an investment of time and money to get built. Costs per user can quickly add up for companies.

Vorteile

None. I spent 2 years building the software to meet the specifications, however every time they update their software, there are glitches in what I built. Unless you have a team of 10 people working full time to integrate this software into your business, avoid it like the plague.

Nachteile

They promised the world and it is so obvious their sales team is on huge commissions. They did not even deliver a tenth of what they promised.

Vorteile

Force.com platform (Lightning) is very powerful development platform on the browser. It can be used to build applications for any industry. The pricing is on per user per month basis.

Many tools like Validation rules, Workflows, process builder are available for business users. These tools allow business users to build apps on the platform with fairly complex logic. For additional functionality, developers are needed. Developers can build more advanced features using Apex, Visualforce and Lightning Communities.

Trailhead and developer account are free resources available to build expertise on the product.

Excellent community of customers/partners is available to support queries.

Nachteile

Like any complex software there is a steep learning curve. Hiring developers in the US on the platform can be expensive. The license pricing may also be expensive for small businesses.

Vorteile

I love how easy this tool makes the communication between the sales department, post sales, and support. The chatter tool is fabulous, the way the opportunities for sales and upsells are generated and managed is perfect and absolutely flawless. The reporting capabilities are super powerful.

Nachteile

It could take a while to configure, and the reporting tool is as powerful as complicated to configure and use

Vorteile

No coding needed for quick and easy business modifications. Highly customizable and multi use.

Nachteile

Licenses are considerably expensive. Extremely expensive if you’re hiring an admin, developer, or development company to manage the software.

Vorteile

Salesforce features continuously improve and grow overtime. It allows us to integrate even external apps via API. I have been using Salesforce both as a user and as admin.

Nachteile

I have nothing i do not like although i hope to see more improvements on SFDCs email marketing outreach features.

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Vorteile

Salesforce is one of the best known cloud based CRM that can be tailor-made to hasten sales, computerize the jobs and tasks, fetch real-time customer data, extract insights , manage leads and prospects, tracking commissions, estimate sales and enhance business efficiency by creating robust workflows.

Nachteile

It is quite expensive. We have a large sales team, diversified product and prospect base and had a fairly complex need so we spent out the money but it can be extremely unaffordable for small business and start ups. Moreover the customer care at Salesforce needs to be a little more polite and knowledgeable rather than rude and uninformed.

Vorteile

Salesforce is the backbone of our company. It is tied into everything and used by every team. It is incredibly customizable and it seems they have a way to do almost anything you need. We use it for Sales, Support, Marketing, and product feature usage. We have it hooked into other apps and other saas products. This is the product that will scale with your business and can support a company at any stage of growth. There are a ton of integrations out of the box (on their salesforce exchange) and their APIs allow savvy developers to build custom integrations that aren't available.

Nachteile

When the company initially implemented it, they tried to "wing it" and it was a complete mess. You really need someone who knows what they are doing to setup, administer, and maintain the software. It is also expensive. We got grandfathered into some great pricing, but if we weren't, we're not sure we would be able to continue to use SFDC as we grow. SFDC also loves to gobble up other apps and brand them with the SFDC name. So they have become a jack of all trades - however, some of the things you can't do are surprising (just go check out their community page for all of the list of enhancements that haven't been implemented). For example, we use cases for our help desk, but there is a lot of functionality missing compared to a best in breed help desk software like ZenDesk. Support is terrible here by the way. They really push you toward self-service or community based service. You're lucky if you ever get a response.

Vorteile

Salesforce is a blank slate. But that's a good thing! It can be completely customizable to your unique business requirements. Aside from customization, Salesforce out-of-the-box has great standard fields and functionality to manage and track leads, contacts, opportunities and accounts.

Nachteile

Salesforce is almost too smart. There is so much you can do with it, and if not implemented correctly, you may run into some hiccups. For example, my company grew and continued to grow but we did not scale our Salesforce platform to meet our ever-changing needs. This left us with some issues that are now being smoothed out.

Vorteile

I really like the App Exchange of Salesforce, there is a lot of applications that can help to go faster to deploy your Salesforce.

Nachteile

It's a toolbox so there is a lot of things that's you need to develop by yourself or with the help of a partner

Vorteile

What I like the most about Salesforce is that it really impacts on a daily basis. Let's say that you are looking to standardize the Customer Service information and procedures. The workflow this platform has really helps you to accomplish that goal.

Nachteile

Slow at first, kind of confusing, not that user-friendly but remember this cons are only at the beggining, once you get used to it, the cons are gone.

Vorteile

Salesforce is one of the best Customer Relation Management platform. Much more easier to use, is very efficient and effective. I would recommend all using this as a default platform.

Nachteile

there isn't anything i dislike of salesforce as of now. its more convenient in every way.

Vorteile

The ability to create Applications for Salesforce through either coder level or via no code makes integrations and extension of the Salesforce platform simple and quick. The platform also extends to mobile applications

Nachteile

For a quicker ROI for users it would be good to have tips and tricks available in the UI when building apps.

Vorteile

You can add your own custom fields and organize them how you want.

Nachteile

Difficult to find the proper path from lead to opportunity to account. Contacts can be saved on accounts, but aren't automatically applied to opportunities forcing me several clicks to simply add a new person first to the account and then back to the opportunity to see the contact. Changes to your payment plan to reduce accounts are very difficult forcing you to request changes 3 months in advance for them to take effect. However, they have no problem increasing the plan same-day when we need to add new accounts.

Vorteile

Salesforce takes the lead for CRMS. It can do everything from lead and contact management to deal tracking to streamline processes. It has so many options for storing data and it allows for so much customization. I wouldn't recommend any other CRM, even you are starting small, because this is the best CRM to grow with. It can adapt to any need and most softwares can integrate with it. It will cost you far more to cut corners with a CRM in the long wrong, so you might as well use the best.

Nachteile

Salesforce is a beast, and some people find it hard to learn. I don't think that, but I understand that given all the capabilities, it's important to know how to use Salesforce and to have established practices for your team.

Vorteile

The search feature is good, it pulls everything associated with what you are looking for.

Nachteile

Sometimes there are serious delays. The program will need to reset and what ever you just did does not save. The email link does not carry over the information from the email. It will log the email with the title but will not transfer the body of the email into Lightening. Not sure if this is specific to my job's version or not.

Certain aspects of the program convert back to the original Salesforce Classic look

Vorteile

We use Salesforce to manage our prospects & customers on a daily basis and keep track of our sales & marketing activities. It does exactly what we need it to do and integrates well with Pardot, our marketing automation tool.

Nachteile

Support is super limited other than their vast online support center. And some features are really complicated to set up unless you have vast coding knowledge.

Vorteile

The component-based development, instead of Classic's page-based ideals, are a breath of fresh air and a sign that Salesforce is looking forward to the future. Having the ease of creating a component and being able to reuse it everywhere in your environment is a great feeling.
The components all follow the same style (if done correctly) and don't affect the loading speeds of each individual page, it just works.

Nachteile

The Lightning experience is definitely not complete, which is understandable as it is a work in progress, but the worst of all is the *initial* loading time. Just after logging in, the wait time is considerably higher than Classic's and is very annoying to sit around while it loads with the latest update's mascot watching your frustration.

Vorteile

Email, chat and logs platform in one place, you can chat with your customer, sent emails and reply, attach files in the logs (cases), this software have embedded the ScreenMeet software and works great, you can have remote connection.

Nachteile

In the start some bugs and errors, they were fixed couple months after.
Chat: no timer added yet, you don't know how long is the current chat.
If you have 2 chats, they are open in 2 tabs, if one customer close the chat, you don't know it until open the tab, should be great if there is an alarm or sound.

Vorteile

how it integrates with other software so the information is everywhere, and how safe it feels Salesforce manages our information

Nachteile

somehow I like to customize things so, it would be great to change colors, this is me asking for color-coded stuff but I love salesforce

Vorteile

We previously used Microsoft CRM and recently implemented Salesforce Lightning Experience. The features and support community we have found within Salesforce have been incredible and continually impressive. CRM was able to get us through the early stages of our business, but Salesforce Lightning Experience will make the difference across each of our growing teams as we continue in the growth phase of our organization. I love that any question I have about Salesforce has likely already been asked and answered by either a Salesforce expert, or a member of the Salesforce user community.

Nachteile

With the vastness of customizable features within the application, it can be a confusing transition to Salesforce. There is a large amount of information and training materials that are made available online, but that isn't always enough.

Vorteile

I like how we can keep tracks of tickets and number of leads on Salesforce to provide a prompt resolution. It is also used for storing data to review and we can interlink it with other apps to call and send message to the client

Nachteile

Sometimes the servers are down but other than that it's always up to the mark. Very satisfied with Salesforce as it's one of the most used CRM brand in India and a lot of major companies use it

Vorteile

A lot more user friendly and a much better UI than Salesforce Classic. It came out with a lot less features than classic, but in the past few months and years they have dedicated a lot of resources to improving Lightning to not only compare to Classic, but I think it now has even more features.

Nachteile

There is a learning curve to getting Lightning up and running. I would definitely recommend spending some time in the SF trailheads to get the ins and outs of Lightning before you switch from classic or sign up to start.

Vorteile

There are so many features that impact our business daily. Across multiple teams.

Nachteile

The only one area I’m not a fan is that you cannot work simultaneously alongside someone in the same record.

Vorteile

It's the leader in the clubhouse for CRM, but it can do so much more. We've used it to go completely paperless. Anything you can put down can be moved into the platform.

Nachteile

$$$. It's expensive - not saying it's not worth it, but you need to be doing a lot with it to justify the cost. Luckily we are.

Vorteile

the endless possibilities it has, the business flexibility, the reporting abilities, the option to create different views with different fields for different types of users

Nachteile

it is not a self catered platform, it very complex to manage it and you should hire a Salesforce admin for it, unlike our previous system where it was very simple

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Vorteile

It is an outstanding platform, has a lot of benefits, and is an all-in-one tool.We can keep records of data, keep data securely saved, and manage and track customer satisfaction and interactions.It can be customizable and lets add the fact that we can integrate other tools such as NiceCX or VRA to better assist our clients.

Nachteile

It has too many features that we have yet to discover, I love it.

Vorteile

The system is quite intelligent, it has lots of functions and apps, perhaps overly complex for a company our size. We used lightening as part of JobScience. It is a great piece of software for large companies, loads of apps that can be built in.

Nachteile

It is more geared towards large companies (Enterprise) 300+ users to get the full use from it. In my opinion if you are looking at this product and your company is under 200-300 people is can be very dear for what you get.

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Warum Salesforce Platform gewählt wurde

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Vorteile

Lots of resources to help you get started with this platform. All of the prebuilt components are documented well in the Salesforce documentation, and it is extremely easy to get started with developing. Trailhead is extremely helpful in introducing the concepts that are important to developing for the Lightning Platform, so it is not hard to know where to go next in your learning journey. The other benefit is that it is extremely popular and there is a lack of qualified developers, so the barrier to entry through learning about the Lightning Platform is lower than it is with other technologies.

Nachteile

There is a relatively steep learning curve because it is VERY opinionated. In addition to learning the Lightning framework, there are many other pieces that you will be required to learn. Apex and SLDS are two examples of that. You won't be proficient in Lightning Platform development unless you have all of the pieces.

Vorteile

What I love most about SalesForce is it’s customizability. So many features and each user can have a flow that works best for them.

Nachteile

There is a learning curve to really understanding all that can be done with SalesForce but once you are over that hump it is amazing!

Vorteile

Wow-what can't it do? It's become our source record for all of our processes. Just know that there are many additional costs you'll want to consider to make this work.

Nachteile

First of all, they keep raising the prices on our user licenses. The product is so embedded in all that we do and are and with a lack of comparable products to move to, we feel like we are trapped and forced into paying the new prices every year. Feels like a little bit of a bait and switch to me.

Vorteile

Salesforce is one of the best software available today. It stores a lot of data and it's very safe to use so you don't have to worry about anything happening to your data! Also, it is cross-platform which means you can use it on your mobile, tablets, etc. Another thing I like about this software is that if you are a non-profit organization, Salesforce gives you the first ten licenses for free!

Nachteile

The price is the main aspect of Salesforce that I find objectionable. Because it is fairly expensive and every additional license that you get only drives up the price, you should probably consult a more knowledgeable person before making a purchase. Another thing that I dislike is that they often replace their management. Imagine getting to know your manager well and then having him unexpectedly replaced. It's awful.

Vorteile

While the initial switch from classic was a little rough from a users standpoint, now I couldn't go back to use classic. It is so much more intuitive and is a nice and sleek experience.

Nachteile

It was an adjustment during the initial switch from classic and it took a little while for the entire Sales team to feel comfortable in using lightning regularly.

Vorteile

Having always loved the functionality of Salesforce but not enjoying the readability of Salesforce, Lightning breathed some new life into the product. Lightning brings your reps closer to having that amazing sales experience and improving quality. It makes it so easy to understand where your assets are located and how best to interact with them. Salesforce has always had a strong hold on the marketplace in terms of functionality, and now they are finally taking over in terms of flexibility.

Nachteile

Like Salesforce Classic, Lightning is still built on the same platform that can at times be confusing and complex to setup.

Vorteile

While I was used to the traditional salesforce platform, and quite partial to it- Lightning was useful for being able to bring new leads/opportunities into your sales pipeline and a fast speed, without having to create and dig through reports, but the results were hit or miss. The platform is much more simple, and perfect for a large corporation who would perhaps need to limit access to certain reports and files.

Nachteile

Using artificial intelligence to find the best opportunities to pursue may sound like a good idea, The results were hit or miss, with miss being the more likely of the two. This leaves little to no room to be strategic in finding the best leads to pursue at the right time. Certain common features seemed to be available but did not produce content- such as the “follow” option for opportunies/accounts to see when the stage or opportunity owner or anything else had changed, since there is no news feed to view this in.

Vorteile

I have used Salesforce for managing clients' related data in our system. It automates a lot of processes like lead generation or managing storage.

Nachteile

Definetely the learning curve is very steep, it is quite hard to know its features without a help of an experienced Salesforce Admin.

Vorteile

Very easy to use and user friendly platform to manage sales account, opportunities, leads.
Daily, weekly, quarterly insights/reports can be generated to keep track of your progress and carry out with day-to-day activities.
Lots of information can be stored about your sales activities in as much detail as required.

Nachteile

Integration with other platforms, for Example DocuSign can be made easy to use with better UI.

Vorteile

It has all the features that one needs for sales

Nachteile

You have to buy additional features and sometime the tool is slow

Vorteile

The ease of standing up well functioning apps is phenomenal. I can spin something up with a decent amount of features in no time.

Nachteile

Hard to say. When I was a newbie, I did not like all of the different governor limits around everything. As I became more experienced, I grew to understand and actually (gasp) like them! It is a bad thing if the page queries the Database 101 times in a loop!