Trillian

Vorteile

Lightweight software, easy to use, very practical chat for corporate or non-corporate use.

Nachteile

Software somewhat limited for denser communication cases.

Vorteile

I have used Trillian since its days as a primarily IRC client. Then moved over to business use via AIM. When AIM shut down, we needed a solution for quick interoffice communication. Trillian had exactly what we needed without too many bloated features, and best of all it is extremely affordable per-user.

Nachteile

There's very little to dislike about Trillian. If I had a criticism at all, it would be that at times it's a bit to "cutesy" with audible "ha ha" sounds and animated emojis. They're fun on occasion, but in general I find them distracting in a work environment. It's a reach to criticize them, though.

In Betracht gezogene Alternativen

Warum Trillian gewählt wurde

Gründe für den Wechsel zu Trillian

Vorteile

It is easy to set up users, and add new contacts to the list

Nachteile

it doesn't have a video chat or audio chat option

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Trillian

Vorteile

We love the ease of communicating safely across the office and when we are out of the office. The HIPAA compliant feature makes this a great tool for staying connected in a place where we would otherwise be running around on foot!

Nachteile

The PC chat window is a little confusing for us at times. We use different chat groups for different purposes and if someone is looking at the wrong group window they may not see what they want or may write in the wrong setting. It's not bad, but a highlight of what the window is might help. Also, I'd love to be able to set different sounds for different groups and users so I know what I have to jump for and what I can ignore for a while. I have to monitor activity, but don't always need to respond so I'd like to set sounds so I know what's what.

Vorteile

Ease of use for employees, ability to pull archives for reports.

Nachteile

Unable to edit main group (we have two companies under the same umbrella), we'd like to change the name of the main default group to be more encompassing.

Chat Disclaimer is sent with every message or none. We are wanting to send a disclaimer to each user at least once. Ideally, every time a new chat window between users is opened it should appear once.

The price is steep, every year is getting harder and harder to justify the cost to my board with lesser costly options like Microsoft Teams, etc.

In Betracht gezogene Alternativen

Warum Trillian gewählt wurde

Gründe für den Wechsel zu Trillian

Vorteile

Very easy to use and new users pick it up quicker than most apps. Plus, continual upgrade & updates make Trillian the best instant messenger for business.

Nachteile

Do not believe Trillian has any functional flaws- Only suggestions have been minor cosmetic changes which they usually respond to in a timely fashion.

In Betracht gezogene Alternativen

Warum Trillian gewählt wurde

Gründe für den Wechsel zu Trillian

Vorteile

The best solution for secure chat available. Works on desktop, laptop, and phone, so you can always get your messages.

Nachteile

Looking forward to voice calling. Everything else is wonderful

Vorteile

Ability to share attachments, ability to customize login info and visibility, mobile option. Group communication options are excellent.

Nachteile

Would love more media content like gifs to spice it up!

Vorteile

Easy to use, small file size, quick, convenient

Nachteile

I haven't found any Cons in 2+ years of using this software.

Vorteile

Trillian is a great solution for a team to communicate.

Nachteile

Integration with third party apps was not easy to figure out.

Vorteile

I've been using Trillian since its days as a primarily IRC client and transitioned to it for business use via AIM. When AIM ceased its service, we sought a solution for efficient interoffice communication. Trillian offered exactly what we needed without unnecessary bloat, and it's incredibly cost-effective on a per-user basis.

Nachteile

There's little to criticize about Trillian. If I were to find fault, it would be the occasional use of "cutesy" audible sounds and animated emojis, which, while fun at times, can be distracting in a professional setting. However, this is a minor concern and not a significant drawback.

Vorteile

I want to be up front - I no longer use Trillian. It was the chat software of choice at my office five years ago when I began working there, but we eventually cycled through two options before landing where we are now (RingCentral, which is another ballgame). I though Trillian was a great option for chatting with team members in various locations (or within the same office without getting up). Working in a remote office, it is imperative that I remain in touch with my teammates. Trillian helped me do that in a simple, effective way with an easy-to-use, pleasant interface.

I was pleased with the ability to toggle between chat streams easily with Trillian, and was also really grateful for the search function in each conversation. I find that chatting is very useful for intra-office communication, but without the ability to search (or archive) within chat streams, it's USELESS. We all need to be able to refer to our comments, questions and answers in order to properly do our jobs, and Trillian was aces in that regard. I also really appreciated the simplicity of the interface. I don't want to have to search and spend time figuring out HOW to chat with people. I just want to be able to chat. Trillian does exactly that.

Nachteile

When I was using Trillian, it did not have a very robust document collaboration function. My guess is that by now, Trillian has addressed this issue and has grown into cloud computing in the same way that other chat/collaboration tools have. Besides this one observation, I'd say I had no complaints about Trillian, and in fact truly enjoyed using the software.

Vorteile

At first, I thought Trillian was just a sad AIM wannabe that the company I am working for wanted to relive the 90's with. As I got acclimated, I got used to the chat service. It's pretty simple to use, I enjoy the emojis, and having the historical chat messages archived has been a life saver.

Nachteile

I am patiently waiting a gif search and embed feature. Sometimes words and emojis just don't do the trick, and you need to harness the Michael Scott saying "NO NO NOOOO" gif to get your point across. I do occasionally have some issues with cross-platform synching. (when I chat via my desktop, the message isnt viewable on my iPhone/iMac), and since I switch hit from device to device, this can be pretty inconvenient.

Vorteile

I like you can choose to have your different chats in 1 window or separate. I like you can set your own status to something customized. I love the search function - it's quick to find people. I also like there's a mobile app.

Nachteile

When I sign into Trillian on my cell phone, my status resets to Online then I have to change it back to Away. I often keep my desktop up but need to walk away from my desk and use my mobile phone. I would like to have to option of your status showing in chat history. We put a lot of info in our status's. I would also like to see a few things merged such as Google calendar (so status's are updated automatically) and video conferencing.

Vorteile

Trillian is a solid messaging app. The feature we use most is the pier to pier file transfers. No upload/download... just send a file straight to the person you need to. We send a LOT of messages and a LOT of files on a daily basis. Mostly large files. Trillian has been the most solid messaging app we have ever used.

Nachteile

The only thing I don't like about the software is you need to activate the mobile app (even if it's running in the background) when you step away from your desktop if you want to receive messages. I would prefer it just go to both locations simultaneously.

Vorteile

I liked Trillian mostly for the ability to interact with different messaging platforms such as IRC, AIM, google chat, and many others.

Nachteile

It was hard to find a way to do a group chat, especially when trying to communicate to broadcast messages for the entire team.

Vorteile

ease of set up and use under multiple IM protocols. Simple for users to work with. Great support from developer.

Nachteile

The latest version for mac seems to take longer to get connected to its network than the older versions.

Vorteile

Once Yahoo Messenger was discontinued I had to find a program that worked similarly like it as this was what we used as a form of communication within our Law Firm. The layout was pretty much like messenger and it was easy to navigate. It is simple and easy to use. We like that we can attach photos, docs and notifications are on point. I receive them on my computer as well as on my phone.

Nachteile

The only con that I can think of is the emoji's, I wish it had a bigger variety.

Vorteile

I can communicate with everyone at my office in regards to customer accounts as well as offer immediate direct supervision.

Nachteile

It crashes, not often, but sometimes. Transferring files can be a little hard for beginners to get used to.

Vorteile

Here's a program that is unique. Trillian. When Yahoo Messenger went down and closed, someone told me about trillian and I downloaded to see what it would do. And I got to be honest, they should of made trillian over yahoo millions of years back because trillian is all in one best chat service around. I was impressed with the chat quality and the features of the program like emoticons, chatting, you can send pictures to your friends and family. I am so glad yahoo is gone because of spam bots and have never ran into that with trillian and im so glad to still be a member, and able to talk to my friends.

Nachteile

download time was rough but that might of been my computer had lag alot. But other than that trillian is best chat app around to talk to friends and family

Vorteile

Once AOL became defunct, we switched to Trillian to communicate within our Corporation. The layout is easy to navigate, and has several customization options. Simple interface. I like the ability to attached documents and photos, and notifications are good.... meaning I rarely miss one. We don't use the feature, but it's possible to Add external account such as Facebook, and Google.

Nachteile

On associate complains about not being able to position the tabs horizontally. There is no delete function for the individual user. You can't edit or modify an IM once it's been posted.

Vorteile

the screen shot option is a life saver. as well as the new instant messenger to sms feature. I was able to use my landline to send text messages. I work in a location that has no reception so this allows me to text customers/coworkers without having any reception.

Nachteile

The android app. it is glitchy and laggy. it still does the job but could be much better.

Vorteile

I loved having multiple accounts together

Nachteile

I havent used it in a while as i now used one messanger for everything.

Vorteile

I love that my contact list can be docked to the right of my computer screen, this allows me to know at all times who is available, who has left for the day, or who can not be disturbed.
Another Pro is that I can make as many group chats as I need to this allows me to be able to talk to multiple people instead of have a bunch of different one off convos, also you can name your group chat which is amazing!!

Nachteile

Trillian has not come out with a redacted feature yet but I am hopeful that will come out in the future.

Vorteile

Ease in which to connect with team members. We are not all the same floor, making communication more difficult. Because we can connect via Trillian, we are able to keep up with our fast paced office and not skip a beat.

Ability to review history is a must for our company!

Nachteile

While it is a business app/program - bringing some fun into to help us get through the long days would be great! What that would be exactly? I'm not sure...

Vorteile

Loved the capability to search chat history - helped immensely with inventory and tracking our products

Nachteile

Wish it had the option of not showing when you were mobile (maybe it did?) Emoticons seemed a bit outdated but those weren't necessary for effective work communication ;)

Vorteile

Easy to use, ability to message groups/entire company, chat history availability and search

Nachteile

I cannot think of anything I don't like!

Vorteile

Ease-of-use end it has all the features we needed our company.

Nachteile

No cons I can think of. It does everything we need and more.

Vorteile

Ease of use, to be able to do group chats, No Ads!

Nachteile

There is not much we don't like about this software

Vorteile

I liked the chat history staying which is helpful when team members show up at different times in the morning. They can review what has been going on an catch up. I would describe Trillian more as like your down and dirty - nitty gritty chat tool. It gets the job done with no real frills. If you need a lower cost solution this would definitely work.

Nachteile

We didn't have a search function to search for information in the chat history - you just had to scroll for days. This is where TEAMS is a better option (as well as the video chat, conferencing, file share and other options).

Vorteile

I love how easy this is as well as the ability to have group chats.

Nachteile

Nothing that I can think of. It's easy, the staff likes it, and we have never once had it "go down" when we needed it.

Vorteile

Allows for easy interaction with co-workers without having to write an email, send a text or make a phone call.

Nachteile

There's nothing I don't like about it. All our employees use it. And it can be set up on the phone for contact away from the office.

Vorteile

As the admin, I am able to monitor all employees messages whether I am in groups or not.

Nachteile

I don't recall disliking anything about this product. I'm sure along the way there has been something that I thought "I wish this was different" but it wasn't a big enough issue to stick in my head.

Vorteile

This is excellent in healthcare since assistants and MA's can contact doctors that are in a different part of the clinic to ask them questions/ update them on patient statuses.

Nachteile

The sign in on VMware is a bit tricky, in terms of the password, etc. but it's doable.

Vorteile

Works great for the price. You can use on desktop and mobile phone which has helped me with being on call all the time.

Nachteile

I wish you could combine group chat histories - it wasn't clear in the beginning that group chats were saved, and multiples were created. :(

Vorteile

We use this software daily throughout the entire company. It is a great IM option and once you learn it it’s pretty easy to use.

Nachteile

It’s hard to find people if you don’t know thier screen name. Difficult to change screen name, still cannot change it. Would like a tutorial
Also wish it would remind you when you have a message you have not answered

Vorteile

I love the flexibility between using it on my PC at work, or on my phone when I'm out of the office.

Nachteile

When I get involved in an impromptu group, I have to manually delete that group.

Vorteile

Ease of use and setup was quick and easy.

Nachteile

The fact that you cannot just change the name on a user. You have to create a new user and the fact that you cannot (as the administrator) delete old messages

Vorteile

It's ease of use/access and the fact it can be deployed on multiple devices

Nachteile

Sometimes setting up across multiple platforms can be challenging, but customer service is always spot-on

Vorteile

Easy to categorize, create and modify users

Nachteile

The emojis has to be selected and then press the enter key to send the emoji.

Vorteile

Love the group chat feature and the simplicity in creating channels.

Nachteile

The multiple task manager tabs, and escaping characters in messages, as well as the auto copy on select feature.

Vorteile

As an admin, it is easy to set up, and that is a huge benefit. I am also glad that we can review the history of our users chats, in case we need to find information or need to remedy problems

Nachteile

There is nothing that has come up so far in our time of using it.

Vorteile

I like that it just for my business. Very secure and responsive

Nachteile

That it take up part of the screen and it reduces your overall screen size

Vorteile

Ability to communicate in the moment with our team, ability to set up different groups, customization of notification sound/location

Nachteile

could do with a way to notify different levels of urgency in terms of sound and appearance

Vorteile

it is a very simple and ease of use app.

Nachteile

Adding video and conferencing would be a nice addition

Vorteile

We use the free version on Trillian and it works as expected for a internal comms program

Nachteile

not as feature-rich as glip, slack, stride or mattermost. the interface is different than those too, it it's been hard to switch to it. would be okay if I didn't know better.

Vorteile

Very efficient and I don't know that it has ever been down. It provides a cheap way to quickly communicate with colleagues without having to take the time for a phone call or email.

Nachteile

No cons that I can think of. After thinking... still no cons!

Vorteile

It is simple to use
File transfer
group chats

Nachteile

Some small glitches, if a shared URL is very long, it freezes up Trillian

Vorteile

it is quick and efficient mostly, easy to use on the computer and phone.

Nachteile

It could be easier to find people. I do not enjoy the # situation. I would like to be able to find the single user name first when searching

Vorteile

Ease of use, effective tool for communications.

Nachteile

Not much so there isn't really much to say.