Impero Connect

Hi Gary,

Thank you for the kind review, we value your feedback. Netop is committed to delivering efficient and reliable connectivity to all of our customers. We make it a priority to provide helpful support to address any needs that may come your way.

We appreciate your business and look forward to working together over the coming months and years.

Regards,
Your friends at Netop

Hi Geoffrey,

Thank you so much for your review and feedback. We're proud of the industry-leading security features we offer to our client base. There might be an existing resolution for your concern, and we'd enjoy the opportunity to talk it through with you. Please contact [email protected] so we can get in touch, clarify the issue in a personal Support session, and find a resolution.

You can also try our real-time Chat feature in the Impero Customer Portal (https://support.imperosoftware.com) If you don't have access to our Customer Portal please let us know so we can grant your account access.

Thank you for the feedback. Netop is used by customers all over the world to support and manage devices and they routinely mention the same "Pros" you have.

We rarely hear these "Cons". Netop is routinely praised for our consistent, solid performance. If you are experiencing "breaks" or challenges when switching users please contact the Netop Support Team and we'll work with you to correct the issues.

We can also address issues related to speed and performance. Netop Remote Control includes a variety of options and configuration choices that allow you to optimize remote sessions even when dealing with low-bandwidth connections.

Thank you for your feedback and review, Shaul.

We'd like to help troubleshoot this issue with you. Connect has a reputation for reliability and stability, and we want your experience with the product to reflect that. We'd be happy to set up a personal Support session to resolve the issue. Please reach out to [email protected] so we can get connected.

You can also try our real-time Chat feature in the Impero Customer Portal (https://support.imperosoftware.com) If you don't have access to our Customer Portal please let us know so we can grant your account access.

Hi James -

Thanks for the review. We've really enjoyed working with the Walgreens Boots Alliance IT team.

Test automation in POS environments is tricky, but can provide great ROI when done well. I'm glad to hear Netop Remote Control has helped you improve efficiency.

Regards,
Your Friends at Netop

Hey Joseph -

We appreciate the review - and the feedback. Making sure support technicians can easily and quickly diagnose user problems is a core feature of Netop Remote Control.

I'm glad to hear you've been using the Netop Security Server to centrally handle authentication. Have you taken a look at the Netop Remote Control Portal yet? Like the Security Server, the Portal provides centralized management of authentication, but the Netop Remote Control Portal takes a different approach to deployments and configurations. You may find the Secure Deployment Packages generated by the Portal easier to use.

Take a look and let us know what you think.

Regards,
Your Friends at Netop

Hey Grant,
Thanks for the kind review. We really enjoy working with HSBC and appreciate the feedback.

Netop is committed to making sure that Netop Remote Control is easy to use, incredibly secure and constantly delivers value to our customers.

We hear you on the look and feel of the security server interface. We are committed to providing you all the capabilities of the security server but with a new interface, updated architecture and improved performance. It won't happen overnight, but it is one of our top development priorities.

In the meantime, stay tuned for announcements about the Netop Remote Control Portal. Not only does the Portal have an updated interface, but we are packing more and more features into that module.

Regards,

Your Friends at Netop

Hi there,

Thank you for the kind review. We greatly appreciate you taking the time to review our software. Netop is committed to making sure that Netop Remote Control is easy to use, incredibly secure and constantly delivers value to our customers.

We are happy to hear that Netop has been able to provide value for you and your organization. We make it a priority to provide helpful support to address any needs that may come your way.

Best regards,
Your Friends at Netop

Hi Larry -

Thank you for the feedback. Netop works closely with Retailers and POS manufacturers around the world to make sure our software is optimized for your needs.

If you experience any more of those "rare" issues, let us know. We're happy to jump in and help solve any problems you might be having with the configuration or setup of the software.

Regards,
Your Friends at Netop

Thank you so much for writing your review, Curtis!

We do have a feature that allows different kinds of grouping. That may help resolve your concern. Please email [email protected] for more details.

Hi Taylor,

Thank you for the kind review. Netop is continually working to improve the user experience of our software and your feedback is really appreciated. We are happy to be able to provide effective and secure software that can be utilized on a daily basis.

Netop is committed to making sure that Netop Remote Control software is easy to use, incredibly secure and constantly delivers value to our customers.

We hear you on the look and feel of the guest interface. We are committed to providing you all the capabilities of the security server but with a new interface, updated architecture and improved performance. It won't happen overnight, but it is one of our top development priorities.

Best regards,
Your Friends at Netop

Thank you for the review. We've been making Netop Remote Control software for over 30 years and feedback from customers like you has shaped the product in countless ways. We work every day to make the software more secure, more flexible and more efficient. Beyond producing "great" software, we also strive to provide the best service in the industry. If you ever need assistance with a tricky network setup, help with a mass deployment, or just have questions about optimizing the software in your environment please let us know.

Regards,
Your friends at Netop

Hi Cheryl,

We greatly appreciate you taking the time to review our software. Thank you for your feedback. Netop is committed to making sure that Netop Remote Control is easy to use, incredibly secure and constantly delivers value to our customers.

We are happy to be able to provide effective software at a comfortable price point. Our technical support team is happy to address and remedy any connection issues you may have.

Let us know if you need further assistance on the connections to the remote printer, we'd be happy to help anyway we can.

Thanks again,
Your Friends at Netop

Thanks so much for your review, Dany! We always appreciate the feedback we get from our users. We are thrilled that everything is working well for you and, should that ever change, please let us know right away so we can help resolve the issue and get you moving easily again.

Hi Michael -

Thank you for the kind words. Netop is committed to producing incredibly secure software that is also easy to use. We really appreciate your business and the feedback.

Regards,
Your Friends at Netop

Hi Utkarsh -

Thank you for the kind review. Netop is working hard to make sure Netop Remote Control is easy to use, incredibly secure, and continually provides value to our customers.

We appreciate your business and look forward to working together over the coming months and years.

Regards,
Your Friends at Netop