MSP360 Backup

Vorteile

They don't force you to pay upfront for storage, I use their Amazon S3 bucket and the license price is excellent for a nimble MSP (one man band) like myself.

Nachteile

It takes a bit to understand purchasing and applying licenses

In Betracht gezogene Alternativen

Acronis Cyber Backup

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Low cost, easy to deploy and constant training/education

Vorteile

It is very easy to use and offers a wide range of configuration options. Initial setup is quick and the costs are reasonable. It's also especially good to be able to pick multiple Cloud storage providers as well as having a local backup to NAS as an option.

Nachteile

Some of the monitoring reports could be expanded upon, and also some of the Restore filters to enable to browse/search certain archived files could be improved.

In Betracht gezogene Alternativen

Acronis Cyber Backup

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Ability to brand and also customisation of cloud storage providers.

Vorteile

The basis of data protection offers high-level encryption.

Nachteile

non-customizable application version per device

Vorteile

Hands down the best backup software for the value and features offered.

Nachteile

Some features are only available if you choose certain S3 providers. Like the immutable write features for example. It isn't really a problem if you know ahead of time.

In Betracht gezogene Alternativen

Veeam Data Platform

Warum MSP360 Backup gewählt wurde

Price and features. N-Able started to get expensive really fast and wasn't working very well with my pricing model to the customer. MSP360 allows me to create a pricing model I can easily predict and leave plenty of room for a nice profit.

Gründe für den Wechsel zu MSP360 Backup

Veeam wasn't the most friendly to setup and administration seemed a little bit confusing at times.

Vorteile

The MSP360 Managed Backup is very simple to use, to install and your panel is very usefull.

Nachteile

I dont have bad oppinions about MSP360 Managed Backup.

Vorteile

Server backup is simple to use and setup. I have not had one backup fail yet.

Nachteile

No file-level access to backups. I cannot view individual files from any backup done.

Vorteile

When I was looking for software to back up customers' computers I needed it to meet certain criteria. Remotely managed (Cloud-based), onsite and cloud for storage, and encrypted. MSP360 hit all those points for me and did it really well.

Nachteile

The scheduling backups were more problematic for me in the beginning when I used the software, but it has improved over the years.

Vorteile

It's price point so we can make our margins but the client can still afford it.

Nachteile

It can take some time to get the first full backup.

Vorteile

Their platform is rock solid. So many new features, always new being added and their support is amazing.

Nachteile

You do need to have some experience with cloud backup services and understanding of different OS platforms to maneuver the setup. Overall, once you get the hang of where everything is, it gets easier.

Vorteile

MSP360 Free Backup has all the reliability of its paid counterparts and it's a great introduction to the MSP360 backup ecosystem. The free version is just enough to be useful and works great for parents/grandparents/in-laws whoever you are supporting that you'd like to keep their data safe.

Nachteile

It is quite limited but it's really hard for me to knock a free product on its limitations.

Vorteile

Easy setup and running, you can have a server backup ready in less than 10 minutes.

Nachteile

the UX/UI is not the most intuitive. too many options.

Vorteile

Price, ease of use, transparency, speed, and support are all top-notch.

Nachteile

Honestly, I cannot fault this at all. Like anything that costs money, it could always be cheaper... but the price is extremely good.

Vorteile

What I liked most about MSP360 Managed Backup was its reliability and ease of use

Nachteile

The initial complexity of the configuration

In Betracht gezogene Alternativen

Acronis Cyber Backup

Warum MSP360 Backup gewählt wurde

I was looking for another solution less expensive and ease of use

Zuvor genutzte Software

Cove Data Protection

Gründe für den Wechsel zu MSP360 Backup

Because the cost was low and facilities of use

Vorteile

The MSP360 managed backup is a very scalable backup solution that allows us to bring our own storage. They support just about every cloud and local backup storage target you can think of.

Nachteile

Sometimes there are issues with software updates but they are usually resolved in a timely manner and the support is responsive.

In Betracht gezogene Alternativen

Acronis Cyber Backup und Veeam Data Platform

Warum MSP360 Backup gewählt wurde

We switched services to get a better ROI with cost and scalability.

Gründe für den Wechsel zu MSP360 Backup

MSP360 had the best ROI with cost and scalability.

Vorteile

Ease of access and onboarding! Loved the sales team as well.

Nachteile

Support leaves something to be desired.

Vorteile

Great price for the level of features, can't beat it.

Nachteile

Need to setup your own backup storage first.

In Betracht gezogene Alternativen

Acronis Cyber Backup

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The price was much better for the level of features.

Vorteile

I like the centralized monitoring. I can look in one place to quickly see the status of all. The green circle on the dashboard is perfect. Of course, if there is an issue, I can usually address it right from the dashboard

Nachteile

Restoring files from an image backup is confusing. I don't do it a lot, but I have to look it up every time, and even then it is confusing.

I also configuring the retention times is confusing. I wish there was more detail on the impact of each choice.

The setup on the Dashboard for a new customer is very confusing at first. I made a list of instructions when I first did it so now I breeze through. However, it was rough at first requiring one to jump around the interface a lot.

Vorteile

Flexibility and ability to use own storage platform such as Backblaze

Nachteile

Full restore tests are very slow, population file trees are also very slow.

Vorteile

I can carry out complete proofs of concept, which greatly benefits me when deciding which product to choose.

Nachteile

Lack of customization in your agent and web portal

Vorteile

Easy to setup
Simple control panel
Great customer support

Nachteile

Billing is kind of complicated.
Training is not very complete.

Vorteile

What I like most is that it is a complete software where msp can manage everything related to data protection, secure remote access and more in just one place

Nachteile

Sometimes we experience slower backup speeds.

Vorteile

It allows all clients to be on one platform for easy management. I had multiple solutions before, frankenstack. Now all in one place, one bill, one view. Very NiceAlso they have multiple forms of backups, local, cloud, file, image, all of them I implement.

Nachteile

At this point I really do not have any cons. I have had good response from tech support when I had issues. They did change a backup type that I was using, which was not secure. The change made sense.

In Betracht gezogene Alternativen

Carbonite

Warum MSP360 Backup gewählt wurde

left datto because of cost and limitations, I left ibackup because it was not centrally manageable. The central management solution did not save me anything, and in fact would have cost me more.

Gründe für den Wechsel zu MSP360 Backup

Central management, great cost for me, and it kept the cost down for the customer.

Vorteile

I've been using Cloudberry products since 2012, initially various versions of Cloudberry Explorer, plus Cloudberry Server Backup for a client's web and development servers. I started using Cloudberry Desktop Backup for myself a couple of years ago, and am now implementing it for a client. They have a situation with critical data being split between desktops and servers, and an older backup system for their servers, Cloudberry Desktop offers desktop backup at a lower cost than using the existing system's desktop agents, as well as independence more secure and predictable storage, all at a much lower cost than the various online systems, and control of your own data. Restoration is also much quicker, when needed. Finally there is no need for constant paid upgrades and eventual "this version is no longer supported" situations.

Nachteile

Regarding the desktop backup, it would be nice to have a management facility to take care of multiple installations. The user profile backup is a little misleading, since one of the major subfolders of a profile must be selected - i.e - Documents, Desktop, Downloads. Many recruiters tend to save and edit resumes in the downloads directory. It would be nice to have an option for documents, downloads, and desktop in one shot.

Vorteile

Unlike other backup software I've used -and reviewed as well- Cloudberry makes it a simple as can be. It can get a little complex when you enable some of the optional features, but they are worth trying. You can backup to mostly any public cloud repository and even locally to by different protocols like SMB, NFS, FTP.
Most useful when user base is not centralized, but disperse in remote offices, home offices, on the road (Salespeople, consultants, etc).
Licensing is very affordable and support is efficient.

Nachteile

Management can become a problem after a couple hundred devices, so some other product with centralized management might be better. Also, the lack of a centralized intelligence for the backup system means there's no way for global deduplication, so no storage optimization can be obtained. Anyway, this compensates with the use of cold-archive repositories in the public cloud.
Anual licensing is not the most convenient, I'd like to see consumption based monthly licensing.
I'd like a feature added to manage the cloud repositories -AWS which we use the most, and Azure- from the Cloudberry portal. Currently we need to manage separately.

Vorteile

Create backup easely. Can save data on cloud provider (S3 include S3 compatible provider). Support is provided quickly with good knowleadge.

Nachteile

Monitoring option and remote desktop could be interesting but for us, theses optins are not used internaly

Vorteile

We use MSP360 for most of our customers on a variety of platforms and servers. It's a mature product and one rely on.

Nachteile

If pushed, I remember in the past there being a few times we had to chase support. But in the last 2 to 3 years this seems to have been addressed anyway.

Vorteile

Most compatible and more customization than any other backup software, works with all storage providers on all OS with unlimited customization.

Nachteile

They got rid of their in house ransomware protection and now you have to install another piece of software on your servers to protection them from that.

In Betracht gezogene Alternativen

Acronis Cyber Backup

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Ultimate white label and deployment capability as it works on ALL operating systems.

Vorteile

I liked how easy this program is to setup and manage for multiple customers. Cloud backup setup was straight forward as well.

Nachteile

Selfishly wish this was integrated into NinjaRMM.

Vorteile

It has a lot of security features I didn't see in many other backup products. Suggested improvements are seen by the company and many times implemented into the product. You can see everything that has been suggested by other users and can vote and comment on them.

Nachteile

It is fairly complicated and took me a little while to learn. But once you learn how to get around it is easy.

In Betracht gezogene Alternativen

Comet Backup

Warum MSP360 Backup gewählt wurde

Not enough security or features.

Gründe für den Wechsel zu MSP360 Backup

The console was completely online so we didn't have to host anything. Plus security was more robust.

Vorteile

Once setup and configured its very easy to use. Restoring data is very easy. Updates have improved the system and mase it easier to use along the way.

Nachteile

It took some getting used to and experimenting to figure out some of the settings and features. Although I'm putting that under "Cons" I don't think that's any different than would be expected from every different system.

Vorteile

Easy of use, easy to setup, restore from cloud quite speedy

Nachteile

Support could be improved, it would be better if you software generated and sent the log files to support when creating a support ticket

Vorteile

MSP360's backup software is super easy to deploy and manage. Their support is fast, knowledgeable, and thorough. One of the best experiences I have had with a vendor in a very long time.

Nachteile

Nothing that I can think of at this time.

Vorteile

Sistema simples e rapido de implantar, com sistema de criptografia para envio dos dados, com varias APIs para conectar com google cloud, azure, amazon entre outras

Nachteile

No momento nada, me atende perfeitamente

Vorteile

Very easy to use. Stable application with no surprises. Support most of the times answer my questions.

Nachteile

Some requested features such as restoring multiple versions of a file at once are critical to the business when there are lots of files and directories to be restored

Vorteile

Basically once it's setup all I have to do is keep an eye on the email alerts for possible issues and it just works!

Nachteile

It does occasionally suffer from a few small bugs, but that's the beauty with MSP360; the support is awesome!

Vorteile

Since we moved into the AWS GovCloud seven years ago, we have relied on CloudBerry for daily backups of our MS SQL Server database and our Perforce codebase. CloudBerry has been FANTASTIC! Great price, but more importantly, completely dependable and worth every dime. Support has always been quick and effective.

Nachteile

I can't think of any issues that have been a problem.

Vorteile

Compatible with many cloud providers and good retention settings. COmpatible with Office 365

Nachteile

Deduplication not the best and could use development

Vorteile

This backup is consistently working, intuitive, and quick to deploy and configure. When there is a problem with backup, we are notified immediately and get an excellent response time from support when needed.

Nachteile

The dashboard could be revamped and more user-friendly...but support is excellent at assisting with setup and getting acclimated with the layout/finding what I'm looking for in it as needed.

Vorteile

Helps with Ransomware protection. Provides both file level and

Nachteile

I would prefer the invoicing and billing to be consolidated for all accounts and storage.

Vorteile

Easy to use interface and effective functionality. Works as intended and delivers results when you need it most.

Nachteile

Backup alerts are no longer sent to me after I added another email address. Please look into this as the notifications give you peace of mind as to the status of the backup jobs.

Vorteile

The implementation is really easy. Also, you can monitor and control everything through MSP Portal like licensing, backup plans, user accounts, the backup storage and much more

Nachteile

Real time support, not only with email communication.The price for this solution is not suitable for small business.

Vorteile

CloudBerry installs on everything. It is a very mature product with many options.

Nachteile

It seems kind of expensive. I was getting a discount through my CRM vendor, but once that stopped, I started looking else where. Also the web interface was very slow and buggy.

Vorteile

Cost, function, reliability and setup. Emails status

Nachteile

Dashboard is hard to find answers. I can't tell what is not backing up or errors

Vorteile

The cost on this is great, and it's an easy and cheap way to backup servers and workstations to the cloud

Nachteile

Support is not US based, so sometimes there is issues with that

Vorteile

Easy to implement on Windows Servers and simple to manage through MSP's admin console. So far 3 Servers have been setup and run successfully.

Nachteile

Minimum purchase is a 5-pack for licensing

Vorteile

I just like how the UI is nice and easy, and deployment is very customizable.

Nachteile

Licensing can be a bit overwhelming at first but then you can get used to it fairly quickly

Vorteile

Full featured backup client software
API integration with NinjaRMM

Nachteile

Custom branding is a little difficult to implement, but it is a once-and-done process

Vorteile

I like that it was able to be used with Backblaze B2 , and could be used with many other cloud storage providers, if I choose to change in the future.
Setup was pretty easy to get my backups started.

Nachteile

I've been using the trial version, and it is limited to only being able to backup 200mb. Though it appeared to work well to do that. I'm on Mac OS, and there doesn't seem to be a status bar icon to quickly check the status of the backups (when it completed, how much is left, etc). Coming from CrashPlan, that was something I liked about the CP software. Hope to see this function appear in CloudBerry in the near future.

Vorteile

We lost our administrator, so needed to find an MSP that supports MSP360. The company provides no phone number, and no sales support, other than a person on chat that not only knows nothing, doesn't get anyone to respond after providing her with a phone number and email.

Nachteile

Customer support really sucks, but even worse is that they have no sales deparment. If you go looking for any consultant or MSP on Google, there is none, and no PPC ads that link to anyone that supports MSP360. Look elsewhere !

Vorteile

A very clear and simple user Interface. Managing backups and restores is quite easy and straightforward.
I decided for this solution as I have AES256 bit encryption already at the endpoint. Additionally there is a wide variety of supported cloud-providers including options with cold or cool storage accounts.
Very important: Customer support is quick and helpful!

Nachteile

When changing a single Option in plans (jobs), you have to click through all of the assistant's Windows. A new design with direct option blades or tabs and a single finish-button would be nice.