Jive

Vorteile

Jive provides my organization with a social network styled platform where employees can interact and collaborate outside emails. It is completely mobile ,therefore I am able to use Jive while on the move to follow current company news , access my Jive inbox and manage all of my communications , while also being able to create and share documents.

Nachteile

The Jive homepage is overly crowded , making Jive difficult to navigate.Personally,I see the Jive user interface as un-intuitive.

Vorteile

We use Jive for our phone system and it sends after hour calls to my cell phone via email.

Nachteile

We are looking for a training for our front desk team to learn more about the features.

Vorteile

The UX/UI for the end user is very good. I conduct training for all of our new hires and they find it easy to use and navigate. Several different options allow for some customization of "places" and the admin console is quite robust in terms of permissions, email notifications, and news feed structure. The free mobile app functions as a great extension of the web app. They seem to be on the verge of greatness in terms of fine-tuning what they current offer and expanding into new features.

Nachteile

When we first started using Jive about 3 years ago, the customer service was pretty good, but since it was acquired, the new focus seems to be less on keeping their previously good customer service and more on pushing current customers to upgrade (and spend more money). While they may still be transitioning due to the acquisition, I get the sense that Jive could be really great only if they stop treating their customers like prospects with a lot of extra money in their budgets to spend on upgrades and consultant fees, and start providing the same level of customer service.

Vorteile

Excellent customer/tech support. Tickets was resolved quickly

Nachteile

provisioning the new phone was tedious back then, using number pad to enter a long url. Things might have improved now.

Vorteile

Used for an internal company site, Jive is a simple, user-friendly tool to allow employees to easily collaborate and communicate in their work and other initiatives. I've also found it's very handy for the sharing of documents, and the ability to limit visibility of those documents where necessary is a definite plus.

Nachteile

There is not much to dislike once you get used to it, which doesn't take long. The only place in which I've found it can be a little buggy is my personal feed of updates I'm following in my inbox, which does not always mark items as read when I want it to.

Vorteile

It's quite easy to upload content to Jive, and I find it useful for finding individuals in my organization

Nachteile

This system quickly becomes a mess without proper governance. It's highly open-ended, which can be great, but in a large organization the system can quickly become loaded with content and it's hard to find what you need quickly, and to know if it's up-to-date. I find the alerts a bit clunky as well.

Vorteile

The one thing Jive does well is offer very simple tools to folks who don't know how to use the internet. Simple tools for create a blog post, discussion, upload a document are offered through the UI, but that's where the Pros end.

Nachteile

Simple upfront UI compromises most everything else. For example, adding a link to a page, even if you go to HTML and add the code to pop it in a new window, Jive strips it out. Styling on the backend vs front end is a mess. Documents uploaded show a "preview" which in many cases display the wrong fonts and mess up the design.

For all the standard web tech available and alternate tools that solve all these problems, Jive should be avoided.

Vorteile

Good search function. Well laid out structure. Excellent Office integration for file control

Nachteile

terrible support. Extracting data is hard/slow. Lack of development with no major features for years. SImple expected features not native such as polls. Very little third party add-in support

Vorteile

Simple to manage hosted VoIP system, almost no downtime since the time i have signed up, billing remains consistent. I can do just about everything i need to do from the dashboard.

Nachteile

The Customer Service/Support team is pretty bad to put it lightly. Anytime i've had to put in a support ticket it always takes at least 12 hours to get any kind of response.

I've put in a few tickets that could have easily been answered via email, but they insist on calling. If I wanted to talk to the support team, i would have called them instead of emailing. If that isn't bad enough, most of the time you have to go through 3 or 4 different people before you get to someone that can actually help you.

Nachteile

Clunky, quirky, user interface navigation is really not intuitive. Hard to download files, hard to move a file, elements are named differently so a "folder" is a "category" and you can not nest them. "Move" does not move a file in a space only to other spaces. Most users try it then quit due to high learning curve and quirkiness.

Vorteile

3rd party company varieties to add-on, UI, and customer service

Nachteile

Search engine

Vorteile

No dropped calls, no cracked voices no issues with caller not hearing me but I can hear them. The customer service is awesome! They will log onto my computer to show me how to do something if I am having issues figuring something out. They are committed to helping me until a resolution is reached.

Nachteile

There is nothing that I don't like about this software. I have hardly had any issues but any issues o have had they have been able to resolve for me.

Vorteile

I can answers all the office phone calls anywhere and also can make phone call with the office phone number and I don't need to be in the office. I can text and sent and receive pictures.

Nachteile

I would love to see the patient picture and name.

Vorteile

As far as call quality goes, it has been great. Very consistent. Have not had any issues with it. Pretty intuitive to use.

Nachteile

I don't like having to manually dial in a number to enter a queue and to call again to leave the queue to set your availability. There should be a more automated way of doing this. Sometimes, it will disconnect me from the queue. I wish I had quick and easy visibility as to when I'm connected or disconnected.

Vorteile

When I started using this I saw the fact that you could link anything to anything from a search function. e.g. Post a blog and in their link it to a page for from a page link to a discussion. Then with the outlook plugin, you could have discussions directly from outlook and it had nice integration with word and excel.

Nachteile

At the time when I was using the default space/area setting was the social media one where I found having a document opening in the first-page work much better for most people.

Vorteile

It rarely goes down and saves a ton of time for our admin team not having to route calls manually.

Nachteile

It was a bit of a bear to set up but ended up working out just fine.

Vorteile

I am able to communicate and control our internal voip system masterfully.

Nachteile

It had a bit of a learning curve setting it up and is not user friendly when assigning user permissions

Vorteile

Jive offers our firm an easy and convenient means of communication, documentation, and support. The platform has a lot of different features for page setups.

Nachteile

It does require a bit of a learning curve to put the website together. It does also require some thought on the creator's behalf as to how to provide easy access to the users.

Vorteile

We have a standard setup, but you can also add additional products on your home screen. This allows a single sign on for our primary portal, the community, e-mail, LMS, directory, etc.

Nachteile

Resetting your password is a pain, mostly because of the number of steps you have to go through to get to the right screen. It's not intuitive, and if you're in any of your sub-programs, you have to remember to go all the way back to the top login level.

Vorteile

Decent features and functionality and easy to use IF you know how to code. Good pricing and nice that they now have a mobile version that works well - many other intranet software platforms do not have mobile capabilities.

Nachteile

The product leans too much on users' ability to code HTML/CSS. To make your intranet pages pop and look professional, it shouldn't require jumping through so many hoops. They should have more responsive widgets built into the platform because the front-end usually ends up being well organized but a bit one dimensional. Would be nice if it were set up similarly to Wordpress.

Vorteile

More developed than some of the other platforms.

Nachteile

Ridden with bugs and frequently it stops working.

Vorteile

can connect and collaborate with my team and other teams easily and build central location to search for any knowledge base we need.

Nachteile

some adding and plugins has issues and not working as expected, the middleware servers for the addons are not stable

Vorteile

Relatively easy to use. Good layout and easy to customize.

Nachteile

Some features seem like they can be refined. If I'm reading posts it's hard to see which ones I've read.

Vorteile

Social Collaboration

Nachteile

Managing Documents

Vorteile

Jive can be customized to just about any look and feel you want in order to engage your audience. I like the tagging and categorization features, as well as the rotating carousel widget to feature important spaces or content.

Nachteile

It is rather easy for there to be too much content, and it's not always easy to find and update out-of-date content.

Vorteile

Quick and easy contract (service) purchase and install. Reasonable pricing cost. Multiple phone equipment options (purchased separately with Jive) for multiple office locations. Desktop equipment is excellent with perfect connectivity and sound quality. Any questions we have raised are answered professionally and quickly.

Nachteile

It seems odd to have desktop phones after 100 percent service via individual hand held phones. JIVE, however, solves that issue.

Vorteile

Many features. Great place to keep up to date info. Our department has a very organized space full of great resources that we can direct employees to.

Nachteile

outages are very inconvenient. New users have trouble finding things. I still don't know the difference between a space, a place and a group

Vorteile

Ease of use and customer service.

Nachteile

Nothing

Vorteile

The file sharing and types of file you can upload is good, for example pdf files can be viewed directly in the page without downloading it, the control of groups and content it can be created per section and security for it is good.

Nachteile

The mobile app is not friendly, comparing it with other major players there are lots of missing features, is not easy to use sometimes. I did not like it very much.

Vorteile

-Business teams best friend
-Graphs and UI looks great and easily adaptable
- Lot of new features and ease of use

Nachteile

-Pretty less cons , some times getting the support (exact) took time, otherwise great product at handy use

Vorteile

Basic functionality is acceptable. Weekly digest a good feature if it works.

Nachteile

Customer support horrendous!! You are forced to enter a support ticket , whereby some tech decides if they think your issue is critical or not then you hear back from a rep a week later and they offer to schedule an appointment to discuss your issue a week later.

Vorteile

It seems to work well for meetings where you want to share audio and video

Nachteile

No desktop app so you have to log in when you use it. It doesn't work with Internet Explorer. Seems cumbersome to send/receive fax but haven't actually used this feature yet as it is not currently available

Vorteile

Enabled use away from the office and made it easy to be able to call between staff members. Forwarding phones at click of a button

Nachteile

Reporting features werent fantastic on call duration and to what numbers.. The remote phone feature worked great sometimes and not on others

Vorteile

Jive is very friendly to use and it is so easy to use. The customer representatives do a very good job.

Nachteile

The ability to block robo call list should have more capacity to capture calls that you do not wish to receive.

Vorteile

Best for documenting things
table and code highlighting
Formatting is good.
but lagging some features

Nachteile

Things get carried if when we are not creating.
Support for text-based feature for modification and writing docs easily like .md

Vorteile

Gamification encouraged users to share knowledge for a while, provided a central knowledge base too.

Nachteile

Search wasn't useful, hard to find info in it. Interface is a little confusing and could be frustrating.

Vorteile

Jive is a very good intranet solution. It has a lot of customizations and options for LDAP and advanced user sync. This makes auto provisioning on new users based on AD/SSO easy. The customization options gives you high level of flexibility. The tiles provided are good

Nachteile

The extensions and plugins needs to improve. Tile customization in vanilla is very less. The complicated architecture of the product makes it difficult to configure. Limited access to company administrators on the hosted and cloud models

Vorteile

-The dashboard is easy to navigate
-Onboarding was very straight forward
-Sales team was great and very accommodating
-Spam protection!
-Got to keep my numbers from other company

Nachteile

-Took a few days to fix a problem with my sign up, and needed to be passed to 2 other people to fix it.

Vorteile

This product was a great product to have in our office. Everyone would use it and it would help us contact others better.

Nachteile

The UX needed a little bit of revamping. I prefer my apps to be stupid simple. I felt this app was a little more smarter than I wanted.

Vorteile

Everything I need is somehow here, but the app feels more useful and little added value on the desktop version.

Nachteile

It might be more with the content than the software, not a lot that I want to spend more than a minute on.