WeTravel – Bewertungsseite 7

Vorteile

We love the fact that we can customize trips, send a link and payment is done. Money is in the account very fast and the international wire transfer is very quick as well. Fees are very affordable.

Nachteile

There are some things that could be improved but overall it's a great solution for receiving payments.

Vorteile

It's relatively straightforward to use. After a 1-hour introductions session with [SENSITIVE CONTENT] (my very helpful point person at WeTravel) I was able to quickly put together and list my tour series.

Nachteile

It would be nice to have a separate registration form where the client would be directed AFTER they book and pay the deposit. Having them fill in a complete registration form as they are booking could be intimidating and reduce how many people follow through.

Vorteile

the flexibility and quality of solutions is wonderful for our business. staff is very helpful. new features are very state of the art!

Nachteile

code for 2 factor authentication was tricky with SMS, now solved.

Vorteile

Very cost-effective tool for travel bookings, payment processing and customer service

Nachteile

None at this time. The few items for enhancements that have been shared are either completed or in process (from what I understand)

Vorteile

Setting up a payment page for our clients is quick, easy and user-friendly for me and for the client when they come to pay. GREAT on-boarding with [sensitive content hidden] and ongoing support.

Nachteile

It would be great to have a means to set up templates for such things as inclusions so we aren't having to build from scratch. We figured out our own sort of work-around but it seems like an obvious feature to make it quicker and easier to build new tours. Also, an online gallery within WeTravel for all of our photos so we aren't uploading them over and over.

Vorteile

I like that is simple, easy to use, fast and for a good price

Nachteile

when we have to modify, a payment that the deposit has been already paid

Vorteile

As the owner of an international retreat travel business (SolSeed Retreats) that runs over 20 trips annually, WeTravel has been a huge asset to us! Not only are is their customer service team incredibly helpful and responsive, but their trip registration pages and payment processing features are very user friendly and easy to navigate and set up to your liking. We also love how they are constantly improving their softwares’ functionality and adding new features for payment collection in multiple currencies, vendor payouts, registrant information collection and more. The best part? Their fees are only 1% of your trip’s revenue, which is much less than Square or PayPal. We look forward to continuing to partner with WeTravel for our retreat registration and payment processing for years to come!

Nachteile

The only con would be information collection. We're still trying to optimize the way we collect info from retreat participants to make it as easeful as possible. WeTravel has some great information collection features, but it would be nice to have more comprehensive and user friendly information collection abilities, or even an app where you can push out notifications to participants, and collect info from them that way.

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Gründe für den Wechsel zu WeTravel

Vorteile

I love to use WETRAVEL!It made the booking process easier for us, but particularly for our clients

Nachteile

I have had complains from clients -outside the USA- that the fee is too high for payments with credit cards

Vorteile

WeTravel is an inexpensive and great option for managing multiday tours. They are very competitively priced and their system is easy to use with great customer support.

Nachteile

Some more options and functionality could be offered. However, I have noticed continued significant growth in this area and the company is always working to improve its product!

Vorteile

My wife and I gathered a group of friends, and some brought their friends, for a trip to Europe in July 2020. Of course, the trip had to be cancelled due to the corona virus. This was a personal effort, not conncected with a business or industry.

We set up our trip with our travel agency, and then we used WeTravel to recruit our travel companions and manage the financial components. The program was easy to learn, and technical assistance was always one "chat" away. We liked the facility to add photos to each day of our itinerary, to offer several payment plans, to add disclaimers where needed. When we were prepared to do so, we sent the web page to our friends, often adding a personal message of encouragement to the pitch.

As each party came on board, they were able to register and submit deposits. WeTravel sent our welcome letter to the new travelers and began the periodic reminders to those who chose the multiple payment plans. All worked smoothly, and we received no complaints from any of our travel partners.

We enjoyed worry-free security of the travel funds held by WeTravel, and each transfer of collected funds to the travel agency was handled in a professional and timely manner. The accounting of total funds and of each individual's payments was readily available throughout the process.

Nachteile

We shared this suggestion with the administrators of the WeTravel site.

We would like to have a print-friendly option within the program, so that we could print a travel itinerary to hand out or send through the mail to friends.

Much beyond that oprtion -- and we would be willing to pay extra for this -- how about a trip publisher component so that we could download information and create a day by day travel description booklet for each traveler?

Like least about this software? Nothing that comes to mind.

Vorteile

WeTravel offers a great information database, in case I cannot find the info here (which is not common) they are always happy to help. Proactive and always trying to improve.

Nachteile

I have no input on this item really. I feel like they listen to the customer and from there they develop improvements.

Vorteile

It was easy to create my trip and I was able to edit it often. The customer service team was prompt and helpful. I love that emails are sent automatically to all the attendees and the feature to have payments collected automatically lets me focus on things other than payment collection.

Nachteile

I didn’t figure out the payment plan feature until a couple of people had signed up. It would be great if it was possible to add a payment plan to someone after the initial registration. (For those of us who missed this feature)

Vorteile

Tha ability to embed the payment button on my website and split payments. Also the ability to create several packages ad 'add-ons' to the programs.

Nachteile

The photos that are offered when we do not upload ours.

Vorteile

I love that it’s a one stop shop. It collects data, lets clients research your trip and reviews as well as book and it sends payment reminders. Makes them feel safe.

Nachteile

That you can’t send an email of a trip announcement to more than 3 ppl at at time.

Vorteile

This is definitely an all-in-one for me! I was able to eliminate a few other applications that I was using and paying for. I have everything in one app!

Nachteile

No issues with the software so far.

Vorteile

Ease to manage payment from clients. The option to pay with credit cards it makes this platform the best one in the market.

Nachteile

The funds transfer to suppliers is becoming a little bit limited at this time. WeTravel wants to have the suppliers into its platform as users but for many of my suppliers that's unnecessary .

Vorteile

Lo que mas nos gusta de WeTravel es la facilidad para poder realizar cobros con tarjetas internacionales. Además, el dinero recibido luego podemos utilizarlo para pagar a nuestros proveedores desde la misma plataforma.

Nachteile

Lo que menos nos gusta es no poder recibir transferencias de destinatarios fuera de USA. También las comisiones son un poco elevadas.

Vorteile

1. Payment process2. creeating trips and customization 3. Customer service4. Attentive representative, prompt response 5. Safe & easy transaction

Nachteile

1. Payment received in different currecnies than USD should be valid for transfer into the wetravel card.

Vorteile

Not worth talking about. This is not a very professional company at all. I don't think they take companies serious enough.

Nachteile

They don't seem to accept any company that isn't 3 years in business . It's a very low budget system. very basic.

Vorteile

We Travel includes all the features and components to successfully manage your event!

Nachteile

There was nothingvthat I liked the least about this software. Its the best!

Vorteile

The interface for creating and duplicating trips is clean and intuitive. The processing fees are low aside from the new monthly fee.

Nachteile

While the monthly fee for the pro plan is an understandable addition, I think it would have been nice to give long-term customers like me a lifetime discount on this fee. I would like to see WeTravel prioritize affiliate software.

Vorteile

One the hardest things in the travel industry is to end up with the online payment provider you will use to accept bookings and get payed online. Usely commission rates are high and you need to integrate the payment system with your booking system. With WeTravel this is solved very easily! You create your booking page with all trip details and information, including daily itinerary and custom fields if you want to. Nice, simple and beautiful. Then you have the option to email, social share or even embed your trip page into your website! Then you just sit back and bookings start coming in with a 2.4% fee +0.30 cents per transaction for Europe users (USA users have even lower fees). Also you always keep full control of the trip, manage your participation list, keeping track of payments, issue refunds etc. Also customizable to fit the colors of your brand.

Nachteile

I have to admit that the one thing I don't like about this is that it is branded and the booking page has a big WeTravel logo on it. Could confuse customers when they see it assuming that this is your brand name or even think they have opened a wrong link. Haven't had trouble till now but still this is something I'm not really fond of. I'd prefer to have my own company name and logo and WeTravel have a small "powered by WeTravel" mentioning on the bottom of the page. Although you can write trip details and descriptions in your own language the basic titles and sections can only be in English. Pretty OK with it but would like to have the option to totally translate the booking page.

Vorteile

I like the fact that we can present itineraries that are both user friendly for customers and for designing tours, also paying methods and being able to share user and admon with other partners

Nachteile

Sometimes it crashes when we are working not saving any advances, this is very draining.

Vorteile

TRANSACTION FEES are lower than other options I have at my disposal.

Nachteile

Mainly a CON on me. I do not adjust to change very well and am having a difficult time personally letting go of my OLD MS WORD FORMS that help me keep track of my tours ... passengers, expenses, and profits.

Vorteile

- Option to add several instalments to a product package
- Automatic reminders to customers for due payments
- Quick customer support ([SENSITIVE CONTENT HIDDEN] has been very quick and knowledgeable)
- Easy to refund and cancel a booking without extra fees

Nachteile

- No dynamic dashboard to view bookings, payments, instalmets due (You can only download the excel of the bookings but once a new booking is made, you need to re-download it and any notes you kept at the excel are gone.)
- No feature to view an overview of bookings. You can add notes to each guest, but there there is no overview to see them. You have to click on every partIcipant to view notes (which is not practical/ useful)
- Receipt Number appears ONLY on the confirmation email we receive when someone pays. On the payment dashboard there is no place where the receipt number of each transaction can be found

Vorteile

Real time processing. Payments are done instantly thus improving the conversion rate.

Nachteile

Inability of cards to withdraw cash. Merchant services are great but sometimes cash is needed for ancillary activities.

Vorteile

We love the ease of use of the system for our Israel tours.

Nachteile

I can’t think of anything that I don’t like.I guess I wish some of the paid features were free.

Vorteile

I only liked the fact they would process payments for us

Nachteile

Communication is extremely horrible, no phone number to contact, they dont reply via email. We have been waiting to hear back from someone regarding our monies collected for the trip we organized.

Vorteile

I like that I can quickly set up an itinerary for groups who want to pay individually without fuss. And the payment is processed swiftly as well - this saves me a lot of hassle and time.

Nachteile

It doesn't integrate with any of my other systems that I use. So currently I can only use it as a standalone feature. But for that it is good.

Vorteile

I am a small business, and WeTravel has made everything easier and more organized for me. Folks can simply register for my events online, and I can keep track of everyone with ease. WeTravel's customer support has always been able to solve any minor issue that I have had.

Nachteile

I can't think of any cons to write about - everything has worked well for me!

Vorteile

Very user friendly for admins in setting up listings and inventory management. Easy communication to travelers via the platform. Auto payment reminders and fantastic customer service.

Nachteile

The back-end control. Would like to be able to have access to a master client database so we can book return people into other trips, not have them fill out new questionnaires every time, be able to charge their cards when they ask us to do it. Also need a readable URL function on the trip pages so clients don’t need to be on WiFi to access their itinerary. Also need to fix the image bugs. We are constantly have to reupload images as they disappear from our listings - this is a major source of stress especially as we ourselves are always traveling and creating listings in the go. Are you developing an App? This would be ideal as a travel
company. Would also like more flexibility in pull reports and payment data; no search functions here.

Vorteile

Very easy to use. Oriented toward our industry. Good customer support.

Nachteile

None. There are small issues here and there, but other than that, all good!

Vorteile

It is user friendly and great client service support.

Nachteile

The cost of the transactions end up being slightly costly.

Vorteile

WeTravel is easy for us and our clients. It greatly reduces our workload by sending reminders to clients about their payment and alerting us when a payment is past-due. It also streamlines our paperwork, namely having participants sign our waivers and terms.

Nachteile

It is really cumbersome to see the payment plan, and sometimes I need that information quickly.

Vorteile

The ability for our office and the customers to access and use the information is great.

Nachteile

The limitations and ability to meet the needs or customers are lacking substantially within our market, and they could easily be modified to create a solid customer experience, however they are not there yet and your limitations of accessing people to respond in a timely manner are not good. When you're dealing with peoples money, you need to have quick response times. Online support and an excuse of 'We don't have telephones to talk to you' is a terrible response. Planning ahead when we are working together is fine, but when there are problems, waiting isn't good for customer relations.

Vorteile

the be able to charge any credit card out there!

Nachteile

it is a little complicated to charge amounts with cents, for example 20 dollars and 25 cents.

Vorteile

What I like most about the we travel platform is that it is easy to use

Nachteile

What I like least about the we travel platform is that it does not have a Spanish language

Vorteile

How easy it is to sign up as an international buyer and having the ability for my guests to pay with their credit cards . Payment options is the best.

Nachteile

There isnt any possibility to download an excel file with a complete accounting sytle report of all transactions except for packages. Its a major problem for my business

Vorteile

I love that it makes a small company like mine look polished and professional.

Nachteile

I wish I could completely remove people who have cancelled tours.

Vorteile

The ease of access for our clients to manage their bookings and make payments.

Nachteile

Inability to modify or amend bookings once made.

Vorteile

It is the most reliable platform, I have worked with it for several years and whenever I can I recommend more colleagues to join the WeTravel family

Nachteile

I have nothing to say against it! Everything's fine.

Vorteile

We really appreciated all the set up help and constant support from [sensitive content hidden]. We like the ability to build an on-line brochure quickly and easily. We LOVE the online payment features for our customers and the billing reminders auto -generated to our customers.

Nachteile

We find allocating payments received from WeTravel internally a bit difficult. We find messaging the whole group will also message people who have cancelled from the tour. There does not seem to be away around this.

Vorteile

That customers are able to complete bookings themselves.

Nachteile

Multiple installment payments and errors with booking can cause problems with payments.

Vorteile

User friendly, attractive, effective at payment progressing

Nachteile

Looking forward to some updates on the client facing side, like trip pages’ organization and photo gallery, and how to embed trips on our website.

Vorteile

Very robust system, great customer support and of course [SENSITIVE CONTENT] is available for additional training / support if necessary. Credit card option is pretty cool.

Nachteile

Cost could be better as a gesture of loyalty and promoting your platform. We've been a strong advocate for Wetravel and some of your bigger clients here in Ecuador I'm sure have signed on due to our influence. Happy Gringo definitely had asked my opinion about the platform back in the day, Secret Garden Hostel is where I used to have the travel agency, they adopted the platform, Colibri tours, Tours Cuyabeno a recent addition. Would be great if you acknowledge in some way those that are promoting your platform to other businesses.

Vorteile

I love how easy it is to fill out and that it looks beautiful and professional right away! It's a beautiful template. [SENSITIVE CONTENT] was great to work with and cheerful from our first online meeting. She explained everything to me and has been very helpful. I look forward to continuing to use WeTravel for my future culinary retreats in France.

Nachteile

On the homepage of my retreat listing some people told me they didn't see they were supposed to click on the separate days that would then open up and show them the details of each day. It's kind of hidden and hard to see. I'd love to see that changed. Overall I've loved the service.The only super challenging part has been that in September I started having serious issues logging in with the 2 factor authentication. I've spent many hours trying to log in and over emails with your associates trying to figure out the problem. They're helpful folks, but I'm still having the same issues with Google Authenticator and can't get into my account. I've tried countless times. Would love to get that resolved.

Vorteile

Easy to use and well organized. Also very visual.

Nachteile

Just one pic each day of the itinerary. However you can put more at general information part.

Vorteile

I like the facility to make a booking and process the payment. It is easy for me as user and also for the customers who usually pay through it.

Nachteile

Some tools are not easy to use or are unknown for me. However, I can always ask for them to any of the team member of We Travel

Vorteile

The logical way to put together itineraries and how thr payment process is easily understood.

Nachteile

Waiting time for payments. The process could be faster.

Vorteile

I lead an annual trip for students to the East Coast, and this system makes it very simple for students and parents to register for the trip.

Nachteile

The only real drawback is that some of the information is not found intuitively by me in your spreadsheets. (As an example, parents who register as single-occupancy rooms show up as "double occupancy" on an early screen, and then if I move several more columns I can see that they have upgraded to single occupancy. This did cause confusion with a traveler this year, since I told them they had not registered for a single room, when in fact they had.)