WeTravel – Bewertungsseite 8

Vorteile

How easy it is to sign up as an international buyer and having the ability for my guests to pay with their credit cards . Payment options is the best.

Nachteile

There isnt any possibility to download an excel file with a complete accounting sytle report of all transactions except for packages. Its a major problem for my business

Vorteile

My wife and I gathered a group of friends, and some brought their friends, for a trip to Europe in July 2020. Of course, the trip had to be cancelled due to the corona virus. This was a personal effort, not conncected with a business or industry.

We set up our trip with our travel agency, and then we used WeTravel to recruit our travel companions and manage the financial components. The program was easy to learn, and technical assistance was always one "chat" away. We liked the facility to add photos to each day of our itinerary, to offer several payment plans, to add disclaimers where needed. When we were prepared to do so, we sent the web page to our friends, often adding a personal message of encouragement to the pitch.

As each party came on board, they were able to register and submit deposits. WeTravel sent our welcome letter to the new travelers and began the periodic reminders to those who chose the multiple payment plans. All worked smoothly, and we received no complaints from any of our travel partners.

We enjoyed worry-free security of the travel funds held by WeTravel, and each transfer of collected funds to the travel agency was handled in a professional and timely manner. The accounting of total funds and of each individual's payments was readily available throughout the process.

Nachteile

We shared this suggestion with the administrators of the WeTravel site.

We would like to have a print-friendly option within the program, so that we could print a travel itinerary to hand out or send through the mail to friends.

Much beyond that oprtion -- and we would be willing to pay extra for this -- how about a trip publisher component so that we could download information and create a day by day travel description booklet for each traveler?

Like least about this software? Nothing that comes to mind.

Vorteile

I love that it makes a small company like mine look polished and professional.

Nachteile

I wish I could completely remove people who have cancelled tours.

Vorteile

It was easy to create my trip and I was able to edit it often. The customer service team was prompt and helpful. I love that emails are sent automatically to all the attendees and the feature to have payments collected automatically lets me focus on things other than payment collection.

Nachteile

I didn’t figure out the payment plan feature until a couple of people had signed up. It would be great if it was possible to add a payment plan to someone after the initial registration. (For those of us who missed this feature)

Vorteile

The product is easy to use and what’s stands out is how it’s easily accepted by clients.

Nachteile

Duration of transfer just wish it can be shortened because of last minute bookings.

Vorteile

This is definitely an all-in-one for me! I was able to eliminate a few other applications that I was using and paying for. I have everything in one app!

Nachteile

No issues with the software so far.

Vorteile

I lead an annual trip for students to the East Coast, and this system makes it very simple for students and parents to register for the trip.

Nachteile

The only real drawback is that some of the information is not found intuitively by me in your spreadsheets. (As an example, parents who register as single-occupancy rooms show up as "double occupancy" on an early screen, and then if I move several more columns I can see that they have upgraded to single occupancy. This did cause confusion with a traveler this year, since I told them they had not registered for a single room, when in fact they had.)

Vorteile

Ease to manage payment from clients. The option to pay with credit cards it makes this platform the best one in the market.

Nachteile

The funds transfer to suppliers is becoming a little bit limited at this time. WeTravel wants to have the suppliers into its platform as users but for many of my suppliers that's unnecessary .

Vorteile

We Travel includes all the features and components to successfully manage your event!

Nachteile

There was nothingvthat I liked the least about this software. Its the best!

Vorteile

Starting again on Travel, it was important to find a software that could help me - This was more than I expected - it helped me to start but also grow rapidly - The customer service and support has been outstanding. Thank you WeTravel

Nachteile

There is always place to improve and I know that WeTravel is always earring my demands and suggestions.

Vorteile

One the hardest things in the travel industry is to end up with the online payment provider you will use to accept bookings and get payed online. Usely commission rates are high and you need to integrate the payment system with your booking system. With WeTravel this is solved very easily! You create your booking page with all trip details and information, including daily itinerary and custom fields if you want to. Nice, simple and beautiful. Then you have the option to email, social share or even embed your trip page into your website! Then you just sit back and bookings start coming in with a 2.4% fee +0.30 cents per transaction for Europe users (USA users have even lower fees). Also you always keep full control of the trip, manage your participation list, keeping track of payments, issue refunds etc. Also customizable to fit the colors of your brand.

Nachteile

I have to admit that the one thing I don't like about this is that it is branded and the booking page has a big WeTravel logo on it. Could confuse customers when they see it assuming that this is your brand name or even think they have opened a wrong link. Haven't had trouble till now but still this is something I'm not really fond of. I'd prefer to have my own company name and logo and WeTravel have a small "powered by WeTravel" mentioning on the bottom of the page. Although you can write trip details and descriptions in your own language the basic titles and sections can only be in English. Pretty OK with it but would like to have the option to totally translate the booking page.

Vorteile

The ease of use and creation of tours to help clients to pay online with different methods

Nachteile

There is a fee for the pro version that can be divided monthly to be more accessible

Vorteile

TRANSACTION FEES are lower than other options I have at my disposal.

Nachteile

Mainly a CON on me. I do not adjust to change very well and am having a difficult time personally letting go of my OLD MS WORD FORMS that help me keep track of my tours ... passengers, expenses, and profits.

Vorteile

- Option to add several instalments to a product package
- Automatic reminders to customers for due payments
- Quick customer support ([SENSITIVE CONTENT HIDDEN] has been very quick and knowledgeable)
- Easy to refund and cancel a booking without extra fees

Nachteile

- No dynamic dashboard to view bookings, payments, instalmets due (You can only download the excel of the bookings but once a new booking is made, you need to re-download it and any notes you kept at the excel are gone.)
- No feature to view an overview of bookings. You can add notes to each guest, but there there is no overview to see them. You have to click on every partIcipant to view notes (which is not practical/ useful)
- Receipt Number appears ONLY on the confirmation email we receive when someone pays. On the payment dashboard there is no place where the receipt number of each transaction can be found

Vorteile

I only liked the fact they would process payments for us

Nachteile

Communication is extremely horrible, no phone number to contact, they dont reply via email. We have been waiting to hear back from someone regarding our monies collected for the trip we organized.

Vorteile

Easy to use. Account euro, dolar, wire transfer or from credit cart, multi countries

Nachteile

It should be translated en others languages if you don't manage so well english.

Vorteile

[sensitive content hidden] has held my hand through the entire prices. She’s the best.

Nachteile

Getting payments out has been challenging

Vorteile

Very user friendly for admins in setting up listings and inventory management. Easy communication to travelers via the platform. Auto payment reminders and fantastic customer service.

Nachteile

The back-end control. Would like to be able to have access to a master client database so we can book return people into other trips, not have them fill out new questionnaires every time, be able to charge their cards when they ask us to do it. Also need a readable URL function on the trip pages so clients don’t need to be on WiFi to access their itinerary. Also need to fix the image bugs. We are constantly have to reupload images as they disappear from our listings - this is a major source of stress especially as we ourselves are always traveling and creating listings in the go. Are you developing an App? This would be ideal as a travel
company. Would also like more flexibility in pull reports and payment data; no search functions here.

Vorteile

The ability for our office and the customers to access and use the information is great.

Nachteile

The limitations and ability to meet the needs or customers are lacking substantially within our market, and they could easily be modified to create a solid customer experience, however they are not there yet and your limitations of accessing people to respond in a timely manner are not good. When you're dealing with peoples money, you need to have quick response times. Online support and an excuse of 'We don't have telephones to talk to you' is a terrible response. Planning ahead when we are working together is fine, but when there are problems, waiting isn't good for customer relations.

Vorteile

It is the most reliable platform, I have worked with it for several years and whenever I can I recommend more colleagues to join the WeTravel family

Nachteile

I have nothing to say against it! Everything's fine.

Vorteile

It is easy to use and we get rapid assistance in case of help.

Nachteile

That we had to pay for more uses of the platform.

Vorteile

User friendly, attractive, effective at payment progressing

Nachteile

Looking forward to some updates on the client facing side, like trip pages’ organization and photo gallery, and how to embed trips on our website.

Vorteile

Very robust system, great customer support and of course [SENSITIVE CONTENT] is available for additional training / support if necessary. Credit card option is pretty cool.

Nachteile

Cost could be better as a gesture of loyalty and promoting your platform. We've been a strong advocate for Wetravel and some of your bigger clients here in Ecuador I'm sure have signed on due to our influence. Happy Gringo definitely had asked my opinion about the platform back in the day, Secret Garden Hostel is where I used to have the travel agency, they adopted the platform, Colibri tours, Tours Cuyabeno a recent addition. Would be great if you acknowledge in some way those that are promoting your platform to other businesses.

Vorteile

I love how easy it is to fill out and that it looks beautiful and professional right away! It's a beautiful template. [SENSITIVE CONTENT] was great to work with and cheerful from our first online meeting. She explained everything to me and has been very helpful. I look forward to continuing to use WeTravel for my future culinary retreats in France.

Nachteile

On the homepage of my retreat listing some people told me they didn't see they were supposed to click on the separate days that would then open up and show them the details of each day. It's kind of hidden and hard to see. I'd love to see that changed. Overall I've loved the service.The only super challenging part has been that in September I started having serious issues logging in with the 2 factor authentication. I've spent many hours trying to log in and over emails with your associates trying to figure out the problem. They're helpful folks, but I'm still having the same issues with Google Authenticator and can't get into my account. I've tried countless times. Would love to get that resolved.

Vorteile

I like that it´s easy for passengers to pay what they buy at a reasonable price

Nachteile

I don´t have anything bud to say. I have been working for a while and everything well

Vorteile

It’s so complete. The intuitive dashboard, with a wide range of options available for customize and manage my bookings, payment methods, payments plans for passengers. Adding a simple and clear wire system to my bank account. And excellent customer service, where I can address all kinds of inquiries with a diligent and effective answer.

Nachteile

I would like to have more brand customize options. But, it is not a con at all.

Vorteile

I can't even begin to explain how much I love this software. WeTravel literally changed my life and my business. It handles so many administrative tasks that I once did manually all by myself. It has cut my workload by a massive percentage and makes my company look far more professional. I can't imagine ever using another platform and I would never go back to life without it!!

Nachteile

Nothing. I love it. I only wish I could transfer guests from one week to a different week if we have multiple weeks of a trip running.

Vorteile

We travel software is easy for anybody to use, even those of us who are somewhat technologically challenged.

Nachteile

I haven't really had any problems but if I come across something, I know customer service will be right there to help!

Vorteile

Automatic billing, ease-of-use, good user-interface.

Nachteile

Would love ability to increase number of payments, being able to change pricing without having to re-do payment plans, Would love if installment payments automatically updated as time passes for new bookers , easier refund process--especially for older payments.

Vorteile

It made payment processing easy and created a streamlined system for our overall bookings and payments

Nachteile

Love the software. Whenever I find there are issues it seems that WeTravel is already addressing them.

Vorteile

The product is extremely simple and user friendly to use as well as integrate into our existing booking systems. The flexibility with managing finances is also superb.

Nachteile

None so far. The system has been superb to use and integrate into our existing sales process.

Vorteile

This platform has made the world of difference for our business. It saves us endless hours of time. Our favorite feature is the payment plan method and collection. Thank you soooo much!

Nachteile

The questionnaire ... I've been complaining about this for months. Please change it so that you don't have to have a 'required question' to send out an message for people to complete it. Thank you!

Vorteile

WeTravel has streamlined all of our retreats into one place with separate booking links and capabilities.

Nachteile

I would like to be able to transfer guests from one trip to another if there are changes.

Vorteile

> responsive, collaborative product team; regularly adding new updates and listen to our needs.> affordable price point with competitive processing fees

Nachteile

> would be great to see more ability to customize and brand platform. *update: WeTravel has made some improvements here and is currently working on some additional tweaks that we're excited to see that will allow this software to more seamlessly integrate into our customers' experience.

Vorteile

Easy to present a trip and easy to charge and receive payments

Nachteile

some of my clients will like to pay by check, not giving their full account information, and because this options is not available they have to use their credit card and the services charges by some credit cards is too high. I wanted to give then a better and cheaper option than wire transfers.

Vorteile

I like how WeTravel helps me with my group travel. It's a nice platform to send clients to for group trip info, itinerary, signup, and payments... it's a nice one stop shop for managing groups.

Nachteile

I don't like having the fees. When I pay suppliers directly with my clients credit cards, I do not pay fees. When I use WeTravel, I have to "up" the price to cover the fees. When you're dealing with large sums of money the fees can be substantial.

Vorteile

Love not having to update a website and back end. The fees for payment processing are cheaper and easier for us than hosting our own website.

Nachteile

The photo search option is very limited and not very good at finding what I want to find.

Vorteile

We Travel makes it easy for our customers to book instantly. Transfers to bank accounts and payments are quick. The support I receve from We Travel is exceptional and they are always available to help when I can'y figure something out.

Nachteile

Our customers have to be educated on how to log i n and how to use We Travel. It is dificult and time consuming to make changes to a reservation.

Vorteile

I love that there is a ready made template to promote and sell me retreats. I like the features and the functionality of the platform and how it is easy and quick for people to book.

Nachteile

The verification process was long winded. I understand that there needs to be thorough checks around fraud etc but felt that the information needed could have been requested all at the same time. The good news is that it was finally verified and I have had no problems since.

Vorteile

WeTravel saves me countless hours of manually figuring out booking info for each of our retreat guests. I used to make various spreadsheets and had to keep up with who was paying what and when and this software even sets automatic payment reminders (it's also nice that it's automatic and not coming from us as it can be uncomfortable asking for payments. We don't have an admin and we don't want anyone to feel awkward.)

Nachteile

The only thing I would love is an email or a breakout of our payouts since they are lumped together and it would be nice to see fee breakout and which guest paid what. Maybe there is a report? An email with confirmation or even a checkbox to select which payments from which guests you want transferred. Sometimes we take payments for different retreats at the same time so it would be nice.

Vorteile

Hopefully I will like their support once they see this review to help me find my money.

Nachteile

We travel has lost $12000 plus dollars of my money and couldn’t care less trying to help me get it back over the past two months.

Vorteile

Easy to work, good fees, amazing assistance ([sensitive content hidden] )

Nachteile

Everything is good in this software, I don't have a bad feedback about it

Vorteile

Very easy to use and nice design online to share with the clients

Nachteile

the itinerary as a pdf - design is not perfect and would love to have more itinerary/quote features such as automatically dates ajustements in the itinerary.

Vorteile

I love the security of WeTravel​. It not only protects me as a business owner ​but it also protects the customer by not allowing the trip host to be​ able to completely​ access funds until 1 trip has concluded. I also like the convenience of WeTravel sending payment reminders. That takes 1 task off​ of my admin duties. Last, but not least, I LOVE the option to pass the processing fees to the client. Since the fees are passed on, I don't have to worry about accounting for that when the time comes to pay the vendors. The new WeTravel debit card is amazing​ as well! It allows me to pay vendors instantly!

Nachteile

The only Con I would mention would have been the time it takes to process payouts to vendors. Since the implementation​ of the WeTravel Debit card, that's​ no longer an issue.

Vorteile

Easy to use makes my life so much easier

Nachteile

Nothing Every thing is pretty easy and available

Vorteile

The security and the rapid process of payment

Nachteile

Sometimes some suppliers that do not belong to WeTravel, cannot make the payment without the need to subscribe or create an account.

Vorteile

Very strong customer support and ease in navigating the administrative roles in Rothe registration process.

Nachteile

No negative interactions to report. All of my needs were met or exceeded.

Vorteile

Easy to use, inexpensive, and very useful. Customer assistance ([sensitive content hidden]) is also great

Nachteile

We don`t find it simple for outcoming wire transfers. It usually takes not less than a week

Vorteile

The payment solution is perfect and I can transfer to my account very quick, also with many options to transfer to different currencies and countries. The booking engine very easy to use and customize .

Nachteile

Very easy to integrate into the website, send by email or Whatsapp.

Vorteile

really is easy to use, friendly and the most important, the customers do fast and safe all the payments.

Nachteile

integrate on social media, whatsapp and other