WeTravel – Bewertungsseite 6

Vorteile

friendly and easy at first sight , a tool to help our business

Nachteile

sometimes gets difficult for customers , they need to call me, need a spanish translation

Vorteile

I like how the staff presented We Travel to our company, and a constant follow-up if we needed further assistance. And the product became a most valuable tool for our business.

Nachteile

If there can be a reminder email about the tour prior to the tour.

Vorteile

Easy to manage, easy to understand how ti use it

Nachteile

Need more flexibility fo managing all kind of tours

Vorteile

I like how we can customize settings to fit our needs. All of our programs have some nuances and the flexibility in the software supports that.

Nachteile

I wish there was an SMS reminder function!

Vorteile

Easy to create pay links and send it to the clients.

Nachteile

One of the things that should be improved are the Wire transfers, they take too much time.

Vorteile

On the backside, it is easy to set-up trips. Custom Service is very responsive. We enjoy working with our Account Manager, [sensitive content hidden]

Nachteile

Some guests have a hard time figuring out how to get back into their account once they make the initial registration.

Vorteile

In a week we managed to upgrade our manual booking system to an automatic one. Saving us loads of manual labor and time! [sensitive content hidden] were super nice and helpful!!

Nachteile

Wish there was an easier way to automatically send out a waiver to all participants when someone books a tour for multiple guests.

Vorteile

Easy payment processing and customer management

Nachteile

Refunds can´t be done after 3 months of payments, sometimes customers claim for refunds after 3 months.

Vorteile

It makes booking tours and taking payments so much faster, I just send a link and the client chooses the dates and pays

Nachteile

Lack of calendar management. With fareharbor and peek onces a tour is booked you can see it on a calendar and easy change dates if the client needs to move

In Betracht gezogene Alternativen

FareHarbor

Gründe für den Wechsel zu WeTravel

Free, I'm small and need to be budget friendly, also makes life easier

Vorteile

Es fácil realizar los links de pagos y amigable con el cliente

Nachteile

Que no se puede realizar pagos en fracciones de dólar

Vorteile

it is proffisional way and always in contact specially [sensitive content hidden]

Nachteile

excellent to use for your payment and bookings if you are a travel agent

Vorteile

Easy for payment transsactions to receive payments with any credit cards.

Nachteile

Easy and fast payments platform to get payments from any where

Vorteile

The tool is very easy to use and the final presentation is very clear for the clients

Nachteile

Sometimes I can't adjust the size of the pictures.

Vorteile

La atención de [contenido sensible oculto] especialmente y la seguridad en todo el proceso .[contenido sensible oculto] es una persona muy capaz y está al 100% para sacarte más dudas o sugerencias que uno tenga . Te dan mucha seguridad eso

Nachteile

Realmente no hay ninguna desventaja por ahora .

Vorteile

Overall very easy to use. The layout looks great! [sensitive content hidden] has been wonderful in answering all of my questions in a timely manner.

Nachteile

There are some things that I would like to implement, such a the green "Select" button. I think it should say "Purchase" or "reserve."

Vorteile

Personalized service from Company. They will help you what you need.

Nachteile

Best Service to set up the account and always ready to help. [sensitive content hidden] is best.

Vorteile

It is an excellent payment processing. I highly recommended.

Nachteile

The inconvenience to collect payment from clients from Europe, Asia, etc.

Vorteile

muy buena atencion comercial, rapida respuesta, la plataforma funciona muy bien

Nachteile

muy buena atencion comercial, rapida respuesta, la plataforma funciona muy bien

Vorteile

the system is very friendly and the attention of [sensitive content hidden] , my advisor very professional

Nachteile

we have not any problem, everything is ok

Vorteile

I like everything I've tried and want to use more features! Our account rep, [sensitive content hidden] has been extremely knowledgeable and helpful.

Nachteile

Nothing so far - it has all worked very well

Vorteile

Customer service is good and the platform is easy to use. And also the trip builder is amazing 🤩

Nachteile

So far everything is going well as they promised

Vorteile

How easy is to use. Ot is not complicated or difficult

Nachteile

I do not have any negative aspect about it

Vorteile

La posibilidad de cobrar en distintas monedas, y procesar tarjetas y hacer devoluciones.

Nachteile

Los pasos a seguir para generar un link de cobro podrían ser más sencillos.

Vorteile

Easy to use, has the capabilities of everything you need to run a travel business

Nachteile

A feature that can be improved is to move attendees from one trip to another

Vorteile

Plateforme de paiement aide les entreprises à augmenter la conversion des ventes et a augmenter les activités.

Nachteile

Je recommande ce logiciel au utisateur.

Vorteile

Helped me to increase my clients from Latin America

Nachteile

Everything works perfectly for me so far

Vorteile

Ease of use. The number of other tools it eliminates. Organized interface.

Nachteile

Would be great to have customer service that better serves my time zone in Europe. :)

Vorteile

WeTravel est un meilleur logiciel très facile à utiliser et qui permet une bonne gestion des activités au sein d'une agences de voyages

Nachteile

Je ne trouve rien de particulier à y reprocher

Vorteile

WeTravel has been a huge assest to our processes as a small local operator. It helps us a lot to create itineraries and recieve payments from clients all over the world. We are also so lucky to be looked after by [sensitive content hidden], who has been super responsive and helpful when needed.

Nachteile

We would love to integrate WeTravel with our reservation tools.

Vorteile

I like that it is easy to create trips and that they system send the automatic reminders. I also like that the team members can police their own participants, and it doesn't have to come from us.

Nachteile

Reporting I would like to have more options available.The turnaround time on credits and how long payments are in pending status2 factor authentication. The fact that only 1 person has control of the log-in isn't very convenient for us

Vorteile

The customer support is second to none and has enabled the process of integrating We Travel into our system to be a smooth and easy experience. I was doubtful before we started that it would be complex enough for our many individual payments and most bookings having their own anomalies but working closely with [sensitive content hidden] has meant solutions have so far been found and we can tailor the payment process to our needs

Nachteile

We haven't fully finished the integration process yet but I am confident any issues will be resolved.

Vorteile

ease to use and looks more professional

Nachteile

Not sure yet. Because I don't use payment process yet.

Vorteile

WeTravel is extremely user friendly for the admins and clients alike. The company is extremely responsive to troubleshoot problems and innovative to keep enhancing the capabilities.

Nachteile

The one missing element is the capacity to manage room inventory and generate room lists. But I believe they’re working on it!

Vorteile

Trips Paymentstransfer facilities to ours guest to booking

Nachteile

sometime takes more than 5 business days to receive the transfer

Vorteile

WeTravel adds ease to our daily operations. It allows our clients to view the trip details, sign up, and make payments.

Nachteile

Visually, the sites can be condensed, or perhaps add tabs. It just needs to be a little cleaned up.

Vorteile

What I like most about we travel is the payment processing system, it’s pretty flawless and seamless the way customers are able to follow the link to my business page and pay for what they need to pay for especially being able to pay in installments.

Nachteile

Nothing. I literally have zero complaints about WeTravel.

Vorteile

As a tour operator, having all our data centralized in one software is an essential tool to our success. From clients information to payments to all our available products we can research data and organize it in reports in just a few clicks. The backend interface is clean and very easy to use and our product pages are beautiful. The pop-up booking page directly integrated on our booking site is also a great feature. We have gained so much in productivity and accuracy. No more mistakes from messy excel sheets!

Nachteile

Would love to be able to customize our booking pages more, but the team is always improving the software and listening to feedback so it is constantly evolving. An offline app would be a great as well for customers to be able to save documents such as itineraries or check-lists. Maybe something to consider for future projects!

In Betracht gezogene Alternativen

FareHarbor

Gründe für den Wechsel zu WeTravel

We chose WeTravel because it was fitting most of our needs, the price was right and the customer service was excellent. Knowing that the WeTravel team has our back is definitely an important factor for us.

Vorteile

The simplicity of use is one of the main reasons why this product has been so successful. It is easy to learn and use, and does not require any special technical knowledge. The straightforward design makes it accessible to everyone, from beginners to more experienced users. This is especially true of the mobile version, which makes it even easier for everyone to use on the go.

Nachteile

Cannot delete all images in one go when a trip is copied. Can't file different trips into groups.

Vorteile

We moved to WeTravel for the nice-looking pages and seamless customer experience. It is very easy to use for our customers (in our case members) and for our team on the back end. Payment processing is seamless and we are able to pass credit card fees onto the customer. Refunds are simple and easy as well.

Nachteile

This system is great for a tour/travel agency that offers very simple experiences. We have more complicated trips and packages that we offer and the simplicity of the system requires us to "make it work". The previous system we used did not look as great, but some of the custom functionality really made the experience better for the end user. Example: Someone signs up for a TOUR. We need 2 required components select. 1) Lodging Option & 2) Flight Option - Right now the system only allows one require component. it would be nice to be able to create groupings of these required components for a trip or tour. We have a workaround by adding everything in "Options" and trying to walk customers through process of selecting those options.

Vorteile

Feature is not that hard to manage. To incorporate it in your website is a different story.

Nachteile

Their unprofessional behavior and lack of communication.

Vorteile

Since we started to use it save time and increase booking for Nepal Eco Adventure. As we take all our booking online. WeTravel made it possible for us.

Nachteile

Software is not mobile friendly.If you can develop the IOS and Google play app. These days we all use he phone more the computer. If I can control and check via mobile app that make things so much easier.

Vorteile

WeTravel is incredibly intuitive to use and the customer service is amazing! Our dedicated agent [SENSITIVE CONTENT] is fantastic and keeps me informed about new features as they are added, so that I am getting the most use out of the platform. The ability to either customize an trip or work off of a "stock template" has been great. There are so many great features that are offered, I simply can't list them all! So getting an easy to use platform (for both us and our customers) with an amazing amount of tools to work with has been a game-changer for our company.

Nachteile

As of now, I don't know as though I have anything I don't like about the software!

Vorteile

The most critical aspect for my business was to process credit card and bank transfer payments online, electronically, and securely for groups traveling together. WeTravel lets us do this and has a handy feature to accommodate deposits and installment payments. I like that they added in carbon offsets but don't like that this has to be set at the same level for all travelers in a certain trip.

Nachteile

I get that it's a "freemium" model but there are quite a few aspects that really hamstring you as a free user (such as they won't remove the WeTravel insurance recommendation even though this is something my company offers to clients as well). But, I find the starting monthly price way too expensive for a small business. Their photo experience on listings is especially terrible. It's hard and time-consuming to get fully verified. I don't like the commission they take for bank transfers (credit cards make sense). Customer support can be a little hit or miss. Sometimes the site is just glitchy. Handling discounts/promos is confusing with WeTravel.

Vorteile

Near immediate payments after bookings, multiple room types/price points, ACH options for clients to avoid CC fees

Nachteile

The vendor payment process, getting set up as a vendor, and the overall design of Wetravel pages leaves a lot to be desired. We really could use the ability to create promo code types by room type to run sales on less desirable rooms and Wetravel doesn't have this functionality. The widgets do not play well with Squarespace sites, which is fine if you're on Wordpress.

Vorteile

Easy to use for us as a company and our clients. They can now safely book our tours online with a few clicks.WeTravel is always developing new features and does a lot for the tourism community, thanks to their webinars and learning platform. They understand the tourism sector's needs and stay ahead of the game.Excellent costumer service.

Nachteile

I hope WeTravel will expand further, many of our business partners still don't use it.

Vorteile

Organization of packages. And intuitive use of features

Nachteile

That is dólar centralized. It is missing use of paypal and euro card

Vorteile

Fairly easy to use, but basic in features, functional in intent.

Nachteile

Opaque pricing, full cost is not made obvious (higher transaction rate), incredibly onerous 'verification' process, no real support only canned responses, if someone is monitoring responses they are not responding.

Vorteile

More secure, easy to use payment processing. API helpful to pull in data to our backend systems. Layout of the "Tour Detail Page" is nice and admin UI is a little wonky but it's growing better.

Nachteile

We can't embed the Tour Detail Page into our own website. We have to send clients to WeTravel to book. I don't mind promoting that we use weTravel but to take visitors out of our "world" is hard on navigation and user experience. Takes a while to get customer support. WeTravel spends a lot of time on fluffy PR feel good stuff when frankly the app needs to be refined and needs better support.

Vorteile

The ease of use for both travel agency and clients.

Nachteile

Features that would help WeTravel would be to have the ability to connect reservations of participants who are rooming together but booking separately. Graphics embedded into the pricing page.

Vorteile

The integration process and support was indeed very good and easy to follow, the platform works very well and while we started using it only as a payment processing platform, we now use several features that make our tracking and day to day activities easier. Whenever we need assistance, we get support very fast, our account manager [sensitive content hidden] is always available to guide us through the platform features and provide any information we might need.

Nachteile

Integration was easy, and support is very good, there might be a slight glitch around every now and then, but overall the platform is excellent.