Twilio – Bewertungsseite 3

Vorteile

I like the possibility to have fields for name and surname, so that I can send multiple texts at the same time

Nachteile

More often than not texts are not sent, even to people whose number I am sure is correct. I am afraid messages coming from Twilio are automatically flagged as spam on receivers' phones.

Vorteile

Twilio sin lugar a dudas es la mejor plataforma para gestionar mensajería de texto, mensajería multimedia, mensajes a través de WhatsApp y llamadas automatizadas o robotizadas a través de un call center. Cuenta con gran cantidad de configuraciones de código, con los cuales se puede prácticamente programar cualquier gestión que se necesite dentro de una empresa.

Nachteile

Hay dos contras con Twilio. Una de ellas es que para la configuración se necesita de una persona con altos conocimientos técnicos tanto de programación como de configuración de la plataforma, la otra desventaja es que los precios de Twilio en comparación con otras plataformas son bastante altos, sin embargo Twilio es una plataforma bastante robusta y se puede lograr prácticamente cualquier gestión que una empresa o corporación requiera.

Vorteile

Adding fields to the message, useful for mass campaigns

Nachteile

The amount of bounced messages, which makes me think my texts are flagged as spam by other phones when I send them with Twilio

Vorteile

Lo que mas nos ha gustado de twillio ha sido el poder enviar mensajes de texto multimedia, y mensajes de Whatssap desde un mismo lugar.Necesitabamos enviar mensajes por whatssap a nuestros clientes, y nos hablaron de twillio como la mejor plataforma para hacer esto y la verdad es que funciona a la perfeccion.

Nachteile

Como unico punto negativo es que al principo puede resultar algo dificil de utilizar, pero una vez que empiezas a trabajar con el y lo controlas un poco, se vuelve mas facil de utilizar.

Vorteile

Twilio software, including its user-friendly interface, thorough documentation, and adaptable communication features. Twilio's API-centric approach and tools catered to developers are also praised for enabling businesses to personalize and expand their communication channels seamlessly. Moreover, Twilio's dependable service and outstanding customer support are commended by users.

Nachteile

Twilio software could be enhanced, such as its pricing model, limited analytics functionalities, and complex configuration process for certain features. Some users have also reported encountering occasional technical problems and errors while using the software. Furthermore, some users have found the learning curve for utilizing the more advanced features of the software to be challenging.

Vorteile

Pros:- Twilio is a powerful and easy-to-use communication platform that provides a wide range of services and features.- The platform is highly scalable and can easily be tailored to meet the communication needs of any organization.- Twilio offers a wide range of services including voice calls, text messaging, video conferencing, and more.- Its integration with existing business processes is quick and easy, and the platform is extremely user-friendly.

Nachteile

One of the cons of Twilio Software is that it can be difficult to integrate with existing business processes. It also may lack features that other software programs offer, such as automation or reporting capabilities. Additionally, the user interface can be a bit confusing and hard to navigate, making it difficult to use for those who are unfamiliar with the software.

Vorteile

Lo que mas me ha gustado es que es muy sencilla de utilizar y que nos permite enviar mensajes sms y de whatsapp a nuestros clientes de forma manual o automatica. Nosotros lo utilizamos a traves de WordPress y funciona de maravilla, ademas una de las cosas que me ha gustado bastante es el sistema de respuesta automatica a mensajes.

Nachteile

La integracion puede ser un poco complicada, ademas cuando estas empezando tiene tantas opciones que te puede agobiar un poco.Otra cosa que he notado es que la pagina tarda en cargar un poco mas de lo normal.

Vorteile

the ease of use, the cost-effectiveness, and the support resources, and it offers a wide range of pre-built connectors, SDKs, and libraries that make it easy to integrate with popular languages and frameworks such as Java, Python, Ruby, and JavaScript. Additionally, Twilio's API makes it easy to integrate its services into your web or mobile applications.

Nachteile

Twilio is a powerful platform for communication and messaging but it can be challenging for those without technical expertise to fully utilize its capabilities, it may require hiring an expert to fully unlock the platform's features. Despite this, those who master it will find it is a powerful and versatile solution.

Vorteile

For us, the integration is key. We have quite a few non-tech savvy people so operating the backend of Twilio could be intimidating for most of our staff. However, we need a product with extensive features and customization options. Twilio gives us the best of both worlds by integrating our user friendly database with the robust Twilio features.

Nachteile

There are always trade offs between available features and ease of use. Sometimes it’s hard to locate a particular setting. However, online documentation has helped me out so far and I have not needed tech support.

Vorteile

The most positive aspect of Twilio is its flexibility and scalability, Twilio offers a wide range of communication services, including SMS, voice, video, email, and chat, which can be easily integrated into any application. This allows us to create personalized communication experiences with our customers. Twilio's pay-as-you-go pricing model allows us to scale usage based on our needs, without any long-term contracts or commitments. Twilio's platform also provides a variety of features such as call routing, message personalization, 2-way messaging, contact management, online voice transmission, call monitoring, call recording, MMS, automated responses, reporting and analytics, shortcodes, voicemail transcription, access controls, mobile keywords, call conferencing, SIP trunking and unified communications, all of these features are very useful and make the communication process more efficient and convenient.

Nachteile

Twilio is that it may not be as user-friendly as other similar products, You may find the platform complex and difficult to navigate, which could make it challenging for fully utilize all of its features. Even though Twilio's platform offers a wide range of communication services, it may not have some specialized features that other products offer.However, these cons are not unique to Twilio, as any software has its own set of pros and cons.

Vorteile

Twilio is so dependable and versatile and I am extremely happy with it! It has become a main structure of my work flows from marketing text messages, call forwarding and everything communication. Twilio basically does everything. You can build anything you can think of inside the Twilio platform. It blows my mind what it is capable of. I feel like the only limit to what I can create with Twilio is my intelligence.

Nachteile

I like everything about Twilio. I have been using it forever and I don’t plan to stop anytime soon

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Twilio

Vorteile

So far, we use Twilio SMS messaging and SIP trunking. Our experience with was excellent. Everything from creating an account, setting up services, integrating with other systems (PBX and CRM), funding and managing services has been nearly perfect. We did not have a lot of experience with any of these technologies, and we had very little trouble getting it to work the way we want. They have done an outstanding job of designing the services and interfaces so you can put together systems exactly the way you want, without a lot of trouble for spending a lot of money.

Nachteile

The one negative that we have encountered so far is that Twilio's SIP trunking does not support T.38 faxing. We do have a couple legacy fax machines set up with ATA's, but they are unreliable both sending and receiving, so we had to supplement this with efax service from another vendor. This setup works, but it would've been nice to have everything together from one vendor. I understand that fax is outdated, but it's still the standard in the medical industry.

Vorteile

Call recording and analyzing agents' performance is the best option that I enjoy while using Twilio. This software is very easy and less expensive to use. As well as we can easily integrate with other web apps to make the workflow more fast, more accurate, and more fluent to enhance our business.

Nachteile

The admin interface is a little bit complicated, Twilio should enhance the user experience for admins would be great.

Vorteile

Twilio easily integrates with multiple 3rd party services out there. With a simple Zap in Zapier, you can build multiple workflows that trigger operations on your Twilio accounts such as sending out mass SMS or transactional SMS to customers.
Twilio has exceptional deliverability in so many countries around the world. So no matter where your recipient is, Twilio can pretty much reach them.

Nachteile

Twilio has a steep learning curve if you do intend to get the most out of the products. You can cover a lot with simple API and Zapier, but to get the most from it using "Programmable Communications" needs some level of expertise. And this is where Twilio really showcases its powers. Unfortunately without a certain level of expertise, you will not get to that. Personally, as a NoCode builder, to overcome this I had to hire an expert to help me get the most out of Twilio.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Twilio

Vorteile

The API was easy to use, well documented, and accurate (to the documentation provided). I was up and running with a programmatic call to Twilio to send text messages from my application within 15 minutes. Twilio Studio and flows provide a great user experience that puts a lot of power into a non-developers hands for managing communication and escalation. Example flows give you just about everything you would need to get started building your own flow.

Nachteile

Certain aspects, like accounts, sub-accounts, and management can only be done using the API. These are minor and usually one and done (so they could be done with tool like Postman or SOAPUI).

Vorteile

Twilio is a powerful and effective communications platform that allows businesses and organizations to easily integrate voice, video, messaging, and other forms of communication into their systems and applications. Some of the key benefits of using Twilio include:Flexibility: Twilio provides a range of different APIs and tools that can be easily integrated into a variety of different platforms and applications. This allows organizations to use Twilio in a way that best fits their needs and requirements.Scalability: Twilio is designed to handle high volumes of traffic, making it a good choice for organizations that need to send or receive large numbers of communications on a regular basis. The service can easily be scaled up or down to meet changing needs.Features: Twilio offers a range of advanced features, including tracking and analytics, voice recognition, and integration with other tools and services. These features can help organizations optimize their communications and improve their overall effectiveness.

Nachteile

Despite its many benefits, there are some potential drawbacks to consider when using Twilio. For example, the cost of the service can be a barrier for some organizations, and the advanced features may not be necessary for all users. Additionally, the service may require some technical expertise to set up and use effectively.

Vorteile

Twillio es una plataforma muy potente y robusta, en mi concepto la mejor del mercado. Prácticamente a través de esta plataforma se puede hacer cualquier automatización para envío de SMS, mensajes a través de Whatsapp y telefonía.

Nachteile

Lo único que le mejoraría a Twillio es el precio. Para una empresa pequeña creería que es casi imposible de implementar por los costos, además, la configuración requiere de una persona con bastantes conocimientos técnicos, la cual puede llegar a cobrar un buen dineral.

Vorteile

Twilio is superior when it comes to SMS delivery so I will share my experience with that since I use only SMS services but bear in mind that Twilio is much more than just SMS.
Twilio delivers messages fast and reliable all around the globe for a very competitive price. It usually takes just a few seconds to deliver the message. With Twilio, you don't even need to buy a phone number since you can send messages from an alphanumeric ID. You just need to make sure that this is legal in your country and take an additional registration step if required by law. Choosing the phone number from which you will send a message is sometimes a better solution since you can then also receive messages and for example, receive messages for unsubscribing the customer from your SMS marketing platform.
What I particularly like about Twilio is their offer for Non Profit organizations. They are willing to credit your account with 500$ if you are a registered Non-Profit and that is amazing! I don't know of any other company that gives such big credits for free and that speaks that company is led by managers who certainly have a great vision which is not only to make a profit but help people by providing easy use service. Their API is amazing! Documentation is full of examples and a lot of programming languages are supported out of the box. Their API services are not just developer focussed and overall complete service is so easy to use that I don't know why I haven't been using it much before.

Nachteile

Twilio dashboard is not the best experience and I don't like it even though it received a redesign recently. It feels kinda outdated and it isn't optimized for mobile devices what I found kinda alerting for 2022. Although you won't be using it on your mobile phone primarily, it is nice if you could check the error log fast on the go if a lot of them start popping out and alerting you on channels you set.

Vorteile

Twilio has set the bar pretty high with the customizability of telephony. You can do incredible things with Twilio. From a simple phone tree to complex actions that integrate other applications with the likes of Zapier and other no-code services, the sky is the limit for most small business owners to create great solutions.

Nachteile

The downside is the learning curve. In comparison, I consider myself tutorial literate when coding and setting systems up. I can't seem the find the ability to build proficiency in Twilio. And while this is my own doing, it is my only con.

Twilio is incredible. For whatever reason, I have difficulty handling the tweaking on my own.

Vorteile

With Twilio you can start from scratch to build your own online communication system. I didn't know so much about VOIP before and it is true I had to learn a few things.
So far I have been able to use my Twilio french mobile number fully online even whenI need to travel abroad - with all mobile services you can expect (voice, SMS, MMS).
The pricing is light and the global user interface makes the whole systme pretty easy to manage.
I only use a few features from the platform but the possibilities are huge ! And they are always working on new services.
And as Twilio is now really recognized as a communication company you can find additional software apps very easily and even documentation, I am thinking of the softphone app I am using on my mobile or desktop for instance.

Nachteile

I could customize a personal solution because I had time to test different options and as a developer I could code stuffs if needed.
I am not sure everybody can do the same without technical skills.

Vorteile

It is easy to install. Convenient to use the software with other tools as well. Placing a call is very easy

Nachteile

It's interface. The leaving a voice note feature must include a beep or time set. Conference calling feature is not very convenient

Vorteile

Twilio has a robust and reliable platform, ensuring high uptime and reliable message delivery.

Nachteile

Twilio's services can be more expensive than some of its competitors, making it less accessible for some businesses.

Vorteile

I like that I can connect the phone number with REDCap so that I can schedule my survey links to be sent out automatically multiple times a day.

Nachteile

I do not like that multiple phone companies are blocking Twilio numbers and it is causing issues with research project compliance. I continue to also get a ton of error messages daily but can't view with number it was being sent to that had the error. I am also not pleased that there isn't an easy 2-way messaging system created.

Vorteile

We are constantly as a company, on the lookout for the best tools in every area of our operations. Twilio's speed of sms delivery is right now unmatched by any other software. It has the best rates , both in terms of the unique phone numbers we use for our sms campaigns and the cost of sms delivery.

Nachteile

Twilio still does not do enough in the area of providing analytical information about our sms marketing campaigns. As a user, I want to have more advanced information about how target recipients of our sms messages are relating with our sms , on what integrated platform are our sms content being engaged with the most and so on. Twilio falls short in this aspect right now.

Vorteile

We use Twilio in conjunction with Groove (Twilio is Groove's voice provider). It is an awesomely powerful software for call center-like call management. The voice provider lives in the cloud so Twilio is very easy to implement and get up and running very quickly with minimal development. It is pretty intuitive but has a learning curve for less tech-savvy users. The help articles are well-documented.

Nachteile

Twilio is very powerful, but could use more features, like the ability to have conference calls and drop off the conference call without transferring the call somewhere else. The ability to call someone, then conference in another line on the current call is not available on the platform which could be a deal-breaker for call center use.

Vorteile

Support for multiple different countries paired with multi providers makes Twilio usable in most countries globally. Easy API integration is probably one of the best features to date.

Nachteile

The charges are very steep as compared to most local SMS providers by almost 10x per sms

Vorteile

We used Twilio to be the backbone of custom cross-platform messaging software we built that connects people in different countries around the globe. We used it to send automated messages alerting the users that someone in their area wants to talk to them and then to continue to facilitate the conversations through our software and the WhatsApp API protecting the user's identities.

The API was very easy to use. The hardest and most challenging part was getting set up and approved by Facebook to get our WhatsApp numbers. The system tracks if messages were delivered which is great and we can see responses come back in as well, not the message content itself mind you, but that a response was sent. We also leverage their email platform which added another communication platform to our system.

All in all, we are excited about our partnership with Twilio and look forward to continuing to work with them.

Nachteile

The only challenging issues we had really involved WhatsApp and getting them to verify our Facebook Business listing, then approve us for a WhatsApp number and finally approve our message templates so we could use Twilio to send messages through their platform. I wouldn't say any of that was Twilio's fault and their staff was excellent at doing everything they could to help us.

The only thing I would like to see is a better more laid out navigation on their admin dashboards. You have to click into menus to get to a sub menu to then scroll around and try to find what you are looking for. It would be nice if they had a master link tree like Amazon does on their AWS dashboard.

Vorteile

* super easy to configure multiple accounts for billing purposes

* * Twimlets are a great way to experiment with product &/or prototype quickly - https://www.twilio.com/labs/twimlets

* Twilio functions is amazingly easy way to either extend power of tools such as Zapier &/or avoid having to use AWS Lambda, etc. -- it's a super cool hidden feature - https://www.twilio.com/docs/runtime/functions

* They have an auto-stop feature if you accidentally send too fast -- e.g., we accidentally created an infinite loop of texts between two phone numbers -- which they auto-stopped at about $20 (in three minutes).

There are likely other Twilio features hiding in plain sight -- poke around -- one of those rare cases where reading all the documentation is likely worth it

Nachteile

* the login process can be annoying
* help sometime takes longer than 24 hours
* configuring multiple sub-accounts is confusing at first
* not all functions can be done via UX -- some require API calls -- curl scripts were our goto

Vorteile

It did not take much development to go-live with our Twilio implementation. Our Marketing team was able to design campaigns and sends in no time.

Nachteile

Two-way requires an additional tool in order to capture response and attribute to appropriate lead. Our current use case was for one-way, but we may have to revise as requirements evolve.

Vorteile

Their pricing and routs are good and working well in the united states
Customer support and customer success is very responsive and replies very quickly

Nachteile

The API account type is very unfriendly and although meant for developers, is not very nice for marketers

Vorteile

Love their COSTS... Some of the lowest in the industry, gives better control of budget. Utilizing Twilio we were able to navigate away from other tools that were costing us hundreds of dollars a month in per minute or per text overage fees. Provides more numbers at a cheaper cost per month by far, the whole system is powerful, inclusive, integrative of all tools and solutions through zapier and webhooks, and just a powerful system.

Nachteile

The UXI is a little heavy, when creating sub accounts and viewing the analytics, it is so powerful you can get lost, but that is a very minimal issue for I am sure someone with more knowledge can fly through the site and know what they are looking for much faster.

Vorteile

The service has many good features, the guides are easy to use and you can start deploying from day one. The Studio flow helps a lot if you do not have knowledge of programming, the customer service is also great. There is a lot you can do with Twilio no matter the size of your business.

Nachteile

It can be overwhelming because the tons of features, is it much better if you at least know for sure what you want to start

Vorteile

Twilio can do absolutely everything you need to do with a phone number. Automate, Record, SMS, Call, Chatbot, Integrations, Number verification.

Nachteile

Very complex to setup. You absolutely NEED to know how to code. No easy user software available to simply use your number from day 1.

Vorteile

A powerful telephony software that only charges you for resources you use. This works great for us, as we don't currently need a massive amount of resources.

It powers all our text message needs on our internal software platforms.

Nachteile

The only problem we've faced is several carriers have started blocking non-standard TLD links. No failure, not message, the text messages disappear into the ether.

Twillio has been less than useless in helping solve this (I suspect because our usage is so low they don't really care)

I feel like this is a really niche problem that won't affect a lot of potential users, so I've still rated them fairly high and would probably recommend them too.

Vorteile

Easy integration. Once I set it up, I really don't have to think about it...except when the invoice arrives!

Nachteile

There isn't anything I don't like. I am probably considered a "basic" user; however, for what I need, it is perfect!

Vorteile

Simple to use product (as an end user) that seems to usually work and has the options we need.

Nachteile

It's still a VOIP phone service so every so often the sound quality is perfect and it's gone down like any phone service can.

Vorteile

The most useful thing that make this tool different from others is, it's multi channel communication on single plateform.

Nachteile

Sometimes it's hard to setup authentication for those 3rd party tools, that supports only basic standard auth types.

Vorteile

Una gran herramienta que ha llevado a otro nivel las comunicaciones tanto empresariales, como la comunicacion de las cosas ( el internet de las cosas) y la conectividad a nivel global pudiendo con un sola Sim estar en contacto en cualquier parte del mundo.Para mi la mayor ventaja es la internacionalizacion de las comunicacion básicas, lo ha sabido hace muy buen con la incorporacion de grandes compañias.

Nachteile

Entre los contras hay algunos pequeños detalles que parece poca cosa pero al usuario medio a lo mejor no tanto, como que no tenga aplicacion para movil, que solo este disponible en ingles o que no sea posible convertir el texto en voz.

Vorteile

Es muy configurable y mediante el uso de su api puedes integrante perfectamente con la herramienta mediante código. La documentación es muy clara y concisa, y además de toda la comunidad que lo usa tiene un servicio técnico excelente que resuelven tus dudas de forma muy ágil.

Nachteile

Algo que añadiría como punto negativo sería su precio, aunque creo que a la larga si lo sabes utilizar bien se acaba amortizando y gracias a la opción de descuento por compromiso de uso puedes obtener descuentos.

Vorteile

Soit disant un tarif dégréssif. Au bout de près de 1 mois nous obtenons enfin une réponse mais nous indiquant que le tarif ne change pas que ce soit pour l'achat de 1000 ou 10 000 sms !!! Cela était indiqué l'inverse pourtant.Service technique incompétent. Avec ma société nous tentons de trouver une solution pour encoder un sms depuis plus de 1 mois et malgré une quizaine de réponses par mail nous indiquant des réponses qui n'ont rien à voir avec la demande la réponse n'est pas encore trouvée !!!!Vous êtes livré à vous-même, avec un tarif d'envoi de sms à un coût exorbitant et en plus avec seulement 50 caractères au lieu de 70 habituellement afin de vous faire régler deux sms !!! Le tarif dégréssif promis n'existe pas en réalité donc Twilio est à déconseiller très fortement.

Nachteile

Mensonges sur la tarification dégréssive !Sms de 50 caractères au lieu de 70 !!Livré à vous même car ils ne vous donnent aucune réponse valable donc catastrophique

Vorteile

I think the smooth integration with our Live Agent process was great ... easy and quick

Nachteile

Some initial issues with number spamming .

Nachteile

Customer Support is only available by email, not by phone, and it takes 1-3 days to hear back from them.

I was in the process of integrating their OneTouch functionality into a software program I'm designing, and I finally found out why no one else integrates it. It's busted and when you go to click the "Accept" or "Reject" buttons, it gives you an error.

Authy support said to reinstall my Authy app, and now I can't get back into the app until 2 days later because of their overbearing security. They refuse to get me out of the bind, and I'm unable to access any of my accounts until they lift the hold.

I've learned my lesson and I'm going to use LastPass so they can't hold my accounts hostage anymore for their nefarious purposes.

Vorteile

We had used the API integration for our use-case in the AI vehicle sub field for messaging and VOIP. The integration was quite challenging with our software and mobile app as it took months together to come into shape and actually work. The team was supportive with resolving our queries slowly, sequentially helping us achieve what we wanted for our solution.

Nachteile

Although the messaging/notification features offered, you need to always check your mail status to check if the message was sent or not. At times, even the mail system failed to report that led us to a confusion with the APIs.

Vorteile

We've been using this system to send text notifications to a distribution list when someone visits our website and completes a form to request information. We typically receive emails from clients who send 3-5 similar, if not identical emails to multiple tour operators. By dramatically decreasing our time to contact the potential client and answer questions via email or over the phone, we saw a marked increase in booking conversions. Using the Zapier integration between our Website form tool "Gravity Forms" and Twilio, we now can respond to online inquiries a matter of minutes, and secure a booking before our competitors can even open their email.

Nachteile

In the Zapier setup, it is a bit of hit and miss to get all the custom text to layout like you want in a single text message.

Vorteile

Gives you all te features to properly handle your call and SMS

Nachteile

The set up and management is a bit complicate but is a nice app.

Vorteile

The best feature is that the environment is very stable. We use a few hundred telephone numbers for referral purposes and we never have any issues with bridging calls.

Nachteile

The price per number is a bit on the higher side. Close competitors have better monthly pricing but then don't have as many features.

Vorteile

The speed of short message service ( sms ) delivery to target audiences has impressed me the most. Coupled with how we have successfully used Twilio to deliver automated messages to target recipients on popular messaging platforms like Telegram and Whatsapp.

Nachteile

We don't get provided enough analytical data on Twilio. This limits my team when planning on ways to improve customer engagement though sms marketing .

Vorteile

Es un servicio que funciona muy bien, llevamos utilizandolo tiempo porque nos permite automatizar el envío de sms con diferentes plugins de wordpress y así utilizar campañas de mailings automaticas en función de como interacciona el usuario en una de nuestras webs ¡¡ Muy recomendable !!

Nachteile

Funciona perfectamente de acuerdo a nuestras necesidades, nada negativo que objetar

Vorteile

Twilio programable voice lets you build localized internet phone systems using numbers from anywhere in the world. I don't know of another comparable solution that isn't just another interface built on-top of Twilio. More importantly, it lets you customize these phone systems in every way imaginable (from drag/drop coding in Studio to custom apps) in just a few clicks. In terms of cost and flexibility, it is the clear winner in this space.

Nachteile

The product is trying to become increasingly friendly to non-developers, but it is still really positioned as a developer-first platform. It is a true platform technology, which is the root of most of Twilio's benefits – but that does come at the cost of being intimidating/less user-friendly to non-developers.

Vorteile

Twilio is a non profit communications partner, although for IoT, call center automation and automation use cases, it is also a non profitcommunications solution.Despite initial hitches in deployment with twilio ML issues, this mode of communication by coding is gaining ground.A fairly robust solution if you want high customisability.

Nachteile

The product is on the way to universal acceptability and unstability, reliability are some concerns with scripting for communication, the automated conversational answering does not always work.