Twilio – Bewertungsseite 2

Vorteile

Twilio is simply the most compatible SMS platform out there and basically a ''must-have'' for a lot of businesses.

Nachteile

It is not as user friendly as other platforms and it requires somewhat technical knowledged to set it up and deploy.

Vorteile

I like the ease of deployment of Twilio.
Twilio has been a great tool for SMS marketing and communications.

Nachteile

Twilio has reliable and simple to manage features.
Twilio does not have flaws.

Vorteile

There are so many things to love about Twilio from my experience and perspective. I like the quality of its documentations and how intuitive they are.
I find their customer service team very responsive to queries and inquiries and I love how Twilio has SDK's in my favorite programming language.

Nachteile

Twilio boasts 99.9% uptime and it supports all major programming languages. Personally for me , Twilio is head and hand above every other sms/voice cloud communication platform.

Vorteile

Their service does work and its fast and comprehensive

Nachteile

Twilio abruptly turned off the service without any warning leaving people unable to sign up to the app. The timing was terrible as a number of affiliates had started promoting. Whats even more insulting is that our pleas for support just went ignored and 4 days later we havent had a response. This company does not deserve your business. They allowed our start up to get scammed via toll fraud then when we disputed the payment they abruptly paused our account a month later without warning purly as an act of revenge. Absolutely unconscionable unethical unprofessional conduct.

Vorteile

Works great for customer communication and notifications.

Nachteile

Can be expensive at times but can be worth it if you use 100% of the product to its full capacity.

Vorteile

Twilio offers all the resources needed to build a complete communication and customer support platform with multiple support channels like video and audio calls and instant messaging. It allows us to collect our customer data and analyze them so as to achieve a better understanding of our customers at a more personal level.

Nachteile

Twilio is not an easy to use product and training is always a necessity especially for beginners.

Vorteile

It works really well, they are good at making sure users are compliant with relevant regulations.

Nachteile

Customer service is slow, their system is not the friendliest.

Vorteile

I found the platform to be very simple but intuitive and at the same time fast and concise as an analyzer of the system data needed to apply for certain jobs that needed specific system requirements.

Nachteile

What I found less favorable about the platform was that, at least the first time I used it, when it was not so updated and I saw an error, it did not indicate what the specific error was, but it provided a code and then I had to consult the IT team to find out what needed to be fixed. Later that was corrected but maybe later on there will be some inconveniences like that.

Vorteile

It's easy to set up with an API and you load money in the account and off you go! And it makes sure you are being compliant with regulations

Nachteile

It can be complicated to get setup and their website at the time wasn't intuitive to use.

In Betracht gezogene Alternativen

Vorteile

Nothing, they will through your business under the bus.

Nachteile

Highly unprofessional and don’t care about your business.

Vorteile

Messaging our customer through Twilio is very simple and straight-forward, we also love how this integrates with our CRM to visualize real-time communication with our customers.

Nachteile

During the A2P 10DLC process it was very tedious to register all our Twilio numbers, but we believe this was only a one-time thing and got through it.

Vorteile

I love Twilio because it comes with a very nice pricing system and then the api is my favorit. You can use it for sending messages and calls that you have pre programmed and is very very very helpful to solve your costumer's problem and keep the engagements and the top level.

Nachteile

One Thing i do not like about twilio that you can not customize your sender name for some countries like USA. so the sms sent is from twilio's own username i do not know why is twilio not allowing to use a custom sender name in all countries but yes this is the only thing i do not appreciate

Vorteile

It is able to handle a call center that has hundreds of employees taking calls at the same time.

Nachteile

It crashes a fair amount and we do have issues with it at times.

Vorteile

Easy to use and integrate into our system and have not had many issues.

Nachteile

Somewhat costly for higher usage customers.

Vorteile

Ease of use, suggested helpful 3rd party vendor for implementation, reporting capabilities, and Low Cost Pricing.

Nachteile

None, there is nothing I have found in the past 9 months working with them that I have had any problems with.

Vorteile

Number creation and management is nice and easy. Logging is good, and APIs are top tier.

Nachteile

Channel breadth is a real issue. Texting and WhatsApp are all that's there. The WA integration was pretty frustrating. Simple tasks, like getting updates on number quality or template quality scores had to be done via support ticket.

Vorteile

We use a lot of channels for marketing and sms is one of the best with the response rate from platform users. Twilio makes it easier to send sms and manage. The features can be overwhelming at time but that's what makes the platform good.

Nachteile

Navigating the platform can be an hassle and this is a big setback. The customer service can be stressful at time, with the long waiting time to get a problem fixed.

Vorteile

I loved twilio when I used it. It is really easy to integrate.

Nachteile

If I have to choose something I'd say the price.

Vorteile

The cost was very low compared to other options I saw and handled bulk API requests very well

Nachteile

Our account kept getting disabled due to suspicious logins which was just me under a VPN and had quite a few days of downtime because support wouldn't believe it was me.

Vorteile

Frâce à Twilio mes message son personnaliser et ça me fait gagner du temps

Nachteile

je n'ai pas trouver d'inconvénient à Twilio

Vorteile

I like how complete it is and all the API possibilities. You can achieve so much if you know what you're doing. You can create a call center and monitor everything, including recordings. SMS marketing, ringless voicemail, etc..

Nachteile

As you scale, it gets very expensive (no discounts at all for loyalty). Zapier is losing its market share to Make, Pipedream, and Pabbly. Soon the same will happen to Twilio.

In Betracht gezogene Alternativen

Warum Twilio gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Twilio

Vorteile

Effectivement efficace ! L’interface est propre et les fonctionnalités aussi

Nachteile

Intégration facile mais pour ceux qui s’y connaisse

Vorteile

Ability to link this to our ATS, enabling us to set up automated messages via Twilio

Nachteile

When trying to set Twilio up and getting a better understanding of its features I submitted several support requests that were unanswered or support staff didn't get in touch at the agreed time for a call. In the end we worked this out by linking un with the partner agency that supply our ATS as they already had an understanding of Twilio

Vorteile

Ease of use of the platform and pricing.

Nachteile

Lack of customer service, setup is cumbersome and validations take forever for Twilio to complete. They can not open any pdf files you send them, yet they want proof. Frustrated that I could not even get to move forward initial step of getting a phone number assigned and restrictions imposed by twilio. Look else where if you have options.

Vorteile

Twilio messaging reliability is amazing performance.Intergrating with other software also easy.there customer support is is very fast.

Nachteile

I am totally comfortable and done with twillo.I don' have any kind a issue.

Vorteile

Nada, muito complexo de realizar as configurações

Nachteile

Complexidade alta para configurar e péssimo SUPORTE

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Twilio

Vorteile

We use Twilio for sending a message to our customers that their order are ready so they would know its time to pay.

Nachteile

none so far and hopefully not in the future

Vorteile

I is pretty easy to use and set up. Not a lot of time.

Nachteile

Some of the items were a little difficult to navigate to.

Vorteile

Este plicativo es muy economico mirando todas las herramientas que ofrece me gusto mucho.

Nachteile

No he visto nada malo en este aplicativo hasta el momento.

Vorteile

Loved the ease of use and set up of a fully functioning business phone/text/voice mail system.

Nachteile

Compliance with SMS was a bit difficult to understand.

Vorteile

Trusted & Reliable
Easy to Use
Analytics Galore

Nachteile

The pricing model can be confusing to most at first.

Vorteile

Twilio est l'un des plus meilleurs des logiciels de marketing SMS.facile à prendre et rapide à utiliser.

Nachteile

Difficulté introuvable sur se logiciel, mais certains messages tarde avant de partir

Vorteile

Easy and user friendly ability to send messages from cloud based on decisions made from data received from IOT devices.

Nachteile

Awesome product but gets expensive when scaling up

Vorteile

Being able to use it within a CRM which records the action and no need to duplicate records.

Nachteile

Scrolling down a text is difficult as the window is too small in the CRM to see the whole message

Vorteile

Versatile and there is a solution for everything

Nachteile

Customer support always provides generic and automatic answers to any questions. All the solutions provided are not properly maintained.

Vorteile

I found many advantages of making voice calls and sending text messages through the application and using them in the performance of the company's work, so that the application has become an indispensable main reference in life Daily and practical, I found integration in job performance in a very large way and it provided me with many things and benefits in performing work and controlling it, communicating with customers, suppliers and employees, monitoring them and their performance, knowing the desires and needs of customers, voice mail service, call recording, and many, many features in this application .

Nachteile

It has an easy, simple, practical interface that all groups can use and benefit from in a smooth and uncomplicated manner. It has advantages when the internet is cut off or the network is weak. I found integration in the performance of the current practical work and doing it to the fullest by means of this application, but it contains something that I think it lacks, which is the support of the Arabic language Some customers face a problem because of the availability of the language only, and we hope that the application will pay attention to this point and focus on it.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Twilio

Vorteile

Some of the advantages of using Twilio were:1. The first 2000 contacts are free of cost. This makes it pocket-friendly and also helps to try out a smaller-scale pilot run. 2. It helps companies connect and make meaningful relationships with users internationally. 3. Setting up the platform is extremely easy. The transition of a user to set up the platform and start using is relatively quick and smooth. It was quite easy to integrate wth other platforms and apps as well. 4. It was very useful as we used it for IVR - both nationally and internationally for our clientele. 5. It is quite reliable because a lot of huge MNCs use Twilio like Uber, AirBnB, Reddit., Lyft, etc.

Nachteile

There are a few things that could have been better about the platform:1. Since the organization is growing and is quite large, during the integration of the platform, we did need some support and assistance from their team. They did respond but it did take a while, the process was slightly slower than expected. 2. Once you scale, you would ofcourse require to send more messages with increased customisation to enhance the customer UX. I presume that this would begin to be an expensive option in due course of time and we may need to switch to a cheaper alternative.

Vorteile

Great value for the pricing and options provided.

Nachteile

Some options are not easy to integrate or use, especially the call flows.

Vorteile

The API is solid, it is easy to hire developers who are familiar or even experts with the API. SMS delivery is reliable and easy to troubleshoot when things go wrong.

Nachteile

Market is crowded and Twilio has many competitors that are much cheaper. However Twilio's API is still a competitive advantage enough using it for.

Vorteile

I use Twilio as part of my customer relationship management in JackRabbit. I like that I am able to quickly text individuals or groups of users when last-minute issues arise that I need to inform them of or reminders about our services that I need to send.

Nachteile

The initial setup of a phone number for use with Twilio was a little confusing as it wasn't clear that I could only select the phone number through Twilio. I also am annoyed by how many messages sometimes get rejected but I'm not sure that's really Twilio's fault.

Vorteile

We used Twilio since 2018 (an eternity in the software world). Good API and mostly without any big technical issues.

Nachteile

There was a big fraud/spam issue on our account. We are pretty sure it was not our fault. But things happened and we lost about 900$ due credit card charging (still no refund from Twilio). Contacted the support but we got only some general advices and they insisted that it was our fault. And apparently it was more important for them that we "Confirm that you will not be disputing the charges with your bank" then finding a solution. After 2 months without any progress, we decided to Switch to Amazon. Our first impression: great support from Amazon!

Vorteile

Twilio is incredibly easy to integrate into my applications. With its simple APIs, I was able to add messaging, voice, and video functionality without complex coding or infrastructure setup. The wide range of communication channels provided by Twilio gives me flexibility in engaging with my users globally.

Nachteile

Twilio's pricing can be a bit confusing, and I have to be mindful of costs. Additionally, while the documentation is generally helpful, it can sometimes be challenging to find specific information quickly. Simplified pricing and improved documentation would enhance the overall experience.

Vorteile

Su relación calidad-precio es excepcional, además el software se integra en las otras apps muy fácil.

Nachteile

Lo que menos me gusta es que si no se poseen conocimientos previos sobre este tipo de softwares puede ser complicado su uso.

Vorteile

The Twilio dashboard is very easy to use thanks to its intuitive interface, and they also offer a wide variety of communication services that adapt to the needs of each user

Nachteile

Personally, I prefer to use automated responses and take advantage of the available artificial intelligence tools to improve service efficiency. In addition, I consider it important to track a more extensive set of key performance indicators in reports, in order to obtain a more comprehensive and detailed view of the company's performance.

Vorteile

Mi è piaciuto il portale, mi è piaciuto il fatto di avere delle api sempre disponibili

Nachteile

Non mi è piaciuto molto il fatto di non avere un sopporto in italiano, sarebbe stato motivo di scelta...che invece non ho fatto. Essendo la prima volta nell'utilizzo di un servizio del genere avrei preferito fosse anche in italiano.

Vorteile

Twilio is easily one of the reliable virtual number providers in the digital marketplace right now.

Nachteile

Buying US numbers is easy but for the rest of the places like Hong Kong, India, etc... steps are a bit complicated.

Vorteile

Twilio allows programmers to effortlessly create and release new forms of communication. Twilio provides a number of application programming interfaces (APIs), software development kits (SDKs), and libraries for adding telephony functionality to software. It also offers a variety of ways to get in touch, including phone, text, video, and electronic mail, so that each user's experience can be tailored to their own needs.

Nachteile

Until now, I haven't been able to find a single drawback to using Twilio. My interactions with Twilio have always been positive.

Vorteile

Twilio is a great platform for developers to build and deploy communication features quickly and easily. Twilio has a wide selection of APIs, SDKs, and libraries that can be used to integrate communication features into applications. It also provides a wide range of communication channels, such as voice, messaging, video, and email, which makes it easy to customize the user experience.

Nachteile

Honestly, I haven’t found anything I disliked about Twilio. All of my experiences with Twilio have been outstanding.

In Betracht gezogene Alternativen

Zuvor genutzte Software

Vorteile

Me gustó la calidad de la aplicación en cuanto a sonido y video. Ofrece muy buenas soluciones para el envió de sms, que en nuestro caso es lo que estábamos buscando. El precio es asequible si la vas a utilizar mucho y tienes gran volumen de demanda.

Nachteile

En nuestro caso y para el poco volumen que manejamos, nos echó para atrás el precio.

Vorteile

I have been using Twilio for our project for more than 2+ years and it offers a great range of API's for integrating video calls, voice calls and translation services, scheduled SMS and emails and many more.

Nachteile

Developers should carefully understand their system before making modifications.