Twilio – Bewertungsseite 5

Vorteile

I like everything about Twilio. It's very to get started with and easy to use. They have well documentations and can be integrated with multiple software which I love. And the thing I like the most is that they give free trial. And it's very easy to create new account within Twilio.

Nachteile

What I like the least about this software is that there aren't much features compared to few other similar software I have used. And also the pricing per SMS is high compared to few other websites I haves used in the past.

Vorteile

Main Features of Twilio is based on features of a phone and make it compatible to run on a computer program. There are many features available like convert text-to-speech and vice versa, call recorder, give virtual phone numbers that you can use in your program. But the main feature which we use in our organization is the beta version of its WhatApp API to connect with clients over WhatApp directly via the programs.
It also provides good features for SEO like bulk messaging and any other APIs that could be very much helpful especially at cheaper rate.

Nachteile

It requires some technical knowledge. This is a tricky thing as a developer one should be able to make their customers understand what is going on to gain their trust but making them grasp the working of this thing can take a while.
Also, most of the APIs provided are third party and we do not know if they are that much trustable as Twilio itself.
For a small business, it can be expensive.

Vorteile

twilio is leading in sms, voice calls, and many more services, for example i really like sms broadcasting feature and the support docs are super clear and price is resoneble

Nachteile

I've been using Twilio for years and have yet to have an issue, just one that about masking SMS can not implement in INDONESIA,

Vorteile

I like how customizable the messages are and how it is very easy to set up for any business of any size. It seems like there's a reasonable and affordable option for any type of user.

Nachteile

I'm not a huge fan of their pay structure, I wish I could just get invoiced monthly or biweekly for the messages sent.

Vorteile

We used Twilio to send out reminders for customers appointments in a men’s beauty clinic. It integrates well with WordPress and WooCommerce.

Nachteile

Not many points to critique, works relatively smoothly and with no problems once setup. Sending test SMS to multiple phone numbers should be possible for free.

Vorteile

What I like most about Twilio is that it allows me to initiate a chat bot from an SMS message. This is particularly handy in recruiting applications where I want people to be able to text "jobs" to a certain number and immediately engage with a chat bot to gather information.

I can have the bot collect contact information and then redirect the applicant to a webpage where he or she can complete an application. I call also collect the contact information and then notify someone in HR to call the applicant right away. This kind of fast response dramatically increases my clients' hire rates.

Nachteile

What I like least about this feature is that its a little awkward to use. If you don't have knowledge about Authorization Tokens and back-end website stuff, this may take a little learning. Also, I appreciate their dedication to security, but forcing me to use a 14-character password is a hassle.

Vorteile

You can create almost anything with their voice prompts. Both inbound and outbound calls. From IVR to automated calls. You can host your scripts on their platform or your own server using the REST API.

Nachteile

Documentation is all over the place. There are two main ways to send commands. Twiml or API (your language like PHP or C#) but the documentation jumps back and forth. One step of a tutorial is in Twiml. Then the next thing you want to do is not. It uses the API. And trying to find the same documentation in the other language is hit or miss.

Vorteile

Their platform is beneficial since it equips you to easily handle all inbound & outbound communication from a unified system. They also offer a rather robust & customizable API.

Nachteile

The Tech Support Team is pretty poor overall mainly because they are slow at responding. I've had a handful of support issues logged that took several weeks to receive a response and resolution.

Vorteile

Twilio is very effective at getting our texts out promptly.

Nachteile

I am not tech-savvy about the backend of texting. Twilio necessarily has robust texting features, I find it hard to navigate for my purposes.

Vorteile

Es una herramienta muy sencilla y fácil de implementar. Te ahorra mucho tiempo.

Nachteile

No se me ocurre ningún contra que mencionar de Twilio.

Vorteile

We use Twilio exclusively for sending out texts to customers and potential clients.

Nachteile

Difficult to set up, but worth it in the end.

Vorteile

Twilio has top-notch documentation around all of their products. Their customer service is amazing and they are one of the leaders in the industry. They also hold a bunch of useful features for their customers to utilize.

Nachteile

They are one of the most expensive telephony solutions.

Vorteile

I really appreciated the simplicity of configuration and the reliability of the service. Once activated and configured, Twilio always worked as expected and never failed to send SMS.

Nachteile

To use Twilio you need to implement it within your own app or use a third-party automation system such as Zapier or Integromat.

Vorteile

Twilio has made it extremely easy to use even without an extensive technical knowledge. Their documentation is outstanding and they've build a lot of UI based tools on their website to setup fairly complex workflows without having to code. Of course our engineers are able to use their APIs to take advantage of a huge amount of functionality as well.

Nachteile

There are some quirks to some of the areas of their products (sorting/searching doesn't work in some places, no ability to mass-refile errored messages, etc). These can generally be worked around but would make the overall experience better and more efficient.

Vorteile

We use Twilio as a cloud communication platform and we found here all the options required for our business. API Integration with other software is well done also.

Nachteile

Pricing for phone numbers is some regions are high. Interface is not intuitive in the beginning.

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Vorteile

We use this platform on a daily basis with our customers and it is an essential part of our business. It works seamlessly and without any issues.

Nachteile

I really do not have any complaints about this system other than I wish they had numbers available in every country.

Vorteile

Twilio's API for SMS / Voice is by far the easiest we've used in our company. Their documentation is great and complete.

Nachteile

Twilio dashboard is good but not perfect. You can't load logs for long periods (like 2+ months) and when you try you get an exception. When I brought it up with their support they completely ignored my comment. Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

Vorteile

There are plenty of SMS providers out there, but the best feature I've found is being able to manage multiple phone #'s from the same account. Very helpful if you have different businesses or client streams.

Nachteile

The initial set up can be a bit confusing, but once you understand the Twilio layout, it's not too bad. Certainly not the worst I've ever used, though.

Vorteile

We were able to assign virtualized numbers to new accounts. This allowed new ways for our clients to communicate with their customers. Decent support though out

Nachteile

I found some of the set up difficult. I'm happy they have a decent support desk

Vorteile

We use Twilio to send phone authentication code by SMS or phone calls.

It's very easy to use while being powerful. TwiML can automate phone calls in an interactive way.

Nachteile

The pricing is not low enough regarding the simple SMS sending service.

Vorteile

I love that twilio provides a texting feature which can be integrated with 3rd party software's to enhances there ability to better suit business needs. Twilio allows seamless integration which allows outgoing and incoming SMS messages to and from the client. Using the twilio portal we can check logs on which messages were sent and failed helping the host keep track on SMS activity of there software.

Nachteile

Setup and configuration is a bit of a tedious process however once completed, it works well. Sometimes servers go down for twilio which causes disruptions for our texting feature, however this can be expected for any software company that provides a large scale service.

Vorteile

This tool was a breeze to configure! We're still experimenting with how we will utilize programmatic SMS and calls, but I was able to sign up for a free trial, setup API access, and write some code to send a SMS in a very short time. I was able to change two lines of that code to send a phone call. Amazing!

Their help pages are PACKED with useful information for devs, more companies should have a knowledgebase that is this robust.

Nachteile

The processing time for their API is lightning fast, but their website is very slow and sluggish. I've used both Chrome and Firefox on two devices and still have the same issue. I found myself waiting around a bit after every click.

Vorteile

My company is able to send mass informational texts to our customers without a hitch.

Nachteile

When there is a hitch or we hit our limit, we are rarely notified. It takes 48 hours to increase your quantity of texts. You're killing me, smalls!

Vorteile

Easy to integrate, lots of functionality. Logs are useful to get error information. Help desk is friendly and helpful.

Nachteile

Very pricey, for decent amount of cps. Answering machine detection isn't there yet, having trouble getting it to leave messages appropriately.

Vorteile

Twilio is an industry leading solution for sending automated SMS, voice calls, and more. The UX is fantastic, the support docs are super clear (Say my developers) and the price is reasonable.

Nachteile

I haven't run into any shortcomings with Twilio yet. Perhaps the prices for a custom short code phone number could be more affordable?

Vorteile

Integrations are smooth and flexible. Lots you can do with this software.

Nachteile

I actually like the software quite a bit.

Vorteile

Is very useful to interact with your clients or users

Nachteile

I had some errors/warnings on my debug console but I don't have idea where they come from, would be great if they could give me more information about it

Vorteile

Twilio is easy to implement and is used to send website login info to guests who are onsite.

Nachteile

The prices can at times be a con. Using long-codes and toll-free numbers are affordable. Unfortunately short codes are very pricy.

Vorteile

Even though I am not a developer, even I can get Twilio services working. I have helped a few local businesses in my area drop the traditional POTS lines and migrate over to Twilio and have heard nothing but great reviews. That platform has even given me the push to sign up for a couple dev classes to get even more out of it.

Nachteile

Some of the documentation can be extremely vague. I understand that it is made for developers/programmers but there is a big portion of potential users that would love to use some of the features, but just don't have the coding background/knowledge to make it come alive.

Vorteile

can replace ringcentral which is way more expensive solution

Nachteile

their support is not really good they don't really know whats going on

Vorteile

Easy to set up, extensible, supports a variety of programming languages and interfaces, pricing is easy to understand, excellent free trial that allows for testing of most features

Nachteile

Pricing can jump quickly with advanced usage, still a bit basic in some of its interfaces

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Vorteile

Twilio allows us to send marketing messages as well as status messages on orders to our customers. We can control all aspects of text messages programmatically. It also offers a web interface where we can monitor all the activity.

Nachteile

Sometimes there is a network delay causing customers to receive texts later than expected but it happens rarely.

Vorteile

Twilio is really easy to use, it has clients for most programming languages and great API documentation. Twilio dashboard lets you analyze calls, messages and its contents, so it's really easy to debug when something goes wrong.

Nachteile

When using Twilio clients, the API may change and break things when updating. Error messages when the software fails are not custom, so users may be confused when receiving an error call. Twilio is expensive, more so if you're making a lot of calls or sending messages.

Vorteile

They provide all the features you need to reach out your customers, SMS, whats app, email etc.

They have wide varieties of features which is sufficient to be one product you need for multiple requirement, you dont need to look out for multiple vendors

APIs are wide open and sufficient for easy integration with any technology

Nachteile

Its costly, not suitable for small business , cheap plans are not available , apis are complex to understand

Vorteile

I like the pay as you use service model. I use Twilio for SIP trunks and the cost savings that I have achieved are simply phenomenal. Part of the reason is the SIP trunks, those are cheaper than POTS lines, but the other factor is the pay as you use, unless you are using thousands of minutes a month, the pay as you go model is the way to go!

Nachteile

If there are errors with connecting to your infrastructure, it's not always apparent (right away) what the problem is.

Vorteile

Twilio has expanded so much over the past few years that this is a one-stop-shop for all notification services. They have a wide API to support email, SMS, phone calls, and even native mobile notifications. And the pricing is very competitive and takes the cake for being the best platform to work on. Also, the documentation is excellent.

Nachteile

I have had no issues with Twilio so far in my use with it. Everything is well documented and works exactly how you expect it to work.

Vorteile

If you're thinking about building applications that involve text messaging or voice, Twilio is exactly what you're looking for. Very straightforward API design, plenty of helpful documentation - we had a functioning Twilio app running in no time.

Nachteile

Pretty minor, but their dashboard UI layout likes to nest certain menus so you have to do a bit of digging sometimes to figure out where a particular setting or piece of information is.

Vorteile

Set it and forget it, the reminders are automatically sent out as scheduled

Nachteile

Our only complaint would be the occasional customer who tries to text us back through Twilio and we dont always get it

Vorteile

This tool has been very easy to use, we feared that the integration with our company was a bit difficult but there were no problems, the integration was clean and it has helped us a lot to make reminders between employees and our customers. The best of all is that it works internationally

Nachteile

In general I do not have cons with this platform, as all the software with a good quality presents a high price that would be a problem for certain users, the rest comes well

Vorteile

I like most its real time SMS delivery. Twilio API provides the current status of sent messages.
By delivery status we monitored the critical message status to ensure that the responsible party received the SMS or yet not.

Nachteile

This supports 160 characters for a single SMS. Except that i did not find any issue in this API.

Vorteile

Flexibility, adaptability, and ease of integration.

Nachteile

The inability to send MMS to a ported 800 number.

Vorteile

Twilio really knows how to deliver solutions that scale. Their APIs are extremely reliable and mature. We use Twilio in our product 24/7 and the experience so far has been fantastic.

Nachteile

Nothing to really complain about. They ship new capabilities every few days so can't wait what will be available soon!

Vorteile

Integrates with my crm so I’m able to send texts directly.

Nachteile

Difficult to setup and navigate the software.

Vorteile

I appreciate that the technology takes a lot off of my plate in terms of automating customer notifications

Nachteile

When there was a glitch in the system and I was grossly over charged it was very frustrating dealing with their customer support and I had to make a BBB complaint before the trouble ticket would be passed on to a supervisor, a process that took almost a month to resolve.

Vorteile

Twilio provides easy-to-use SDKs for it's product which makes creating SMS, "Answers" to calls, and other phone related tasks easy. Pricing makes this almost a no-brainer when deciding to use this product for your application.

Nachteile

At scale, Twilio could become expensive, but I'm sure you may be able to have some kind of enterprise plan when you reach that level. Other than that, the product is great. I hope this review "speaks for itself"

Vorteile

Once you get it configured it manages SMS and automated calls with ease. It can be described as set and forget - but the set part is going to take you a while.

Nachteile

The dashboard is a mess with menus and sub-menus everywhere. When you first start using it, it's hard to know what and where you should be going to configure. It could do with some setup wizards.

Vorteile

The best thing about Twilio is that once you get used to their API you can solve all your communication problems using them. They have integrations and tools for everything that you could imagine.

Nachteile

I think that Twilio's API documentation could be improved. When you first start using them you can get lost in the documentation before understanding how it is setup.

Vorteile

We use this platform for it's cost and it's adaptability. Integrating SMS messaging into an existing application is particularly easy due to simple JSON API requests. If your development team is anything from individuals entering development to experienced developers who need a quick solution the thorough documentation and examples provides an easy route for either training and education or fast implementation.

Nachteile

All of the phone numbers that I have attempted to work with, roughly a dozen, could not receive SMS messages specifically from other automated services. This can prove to be particularly challenging when trying to receive automated messages on behalf of technicians.

Vorteile

Ease of implementation. Only 1 liner code to send sms or voice.

Nachteile

Twilio is costlier than all others vendors.

Vorteile

Ability to acquire phone numbers quickly, set up with API access, and get up and running within a very short time frame. Pricing is very competitive in the market, and tracking is made easy within their platform.

Nachteile

Sending only one text per second on their base package is a bit limiting, but cost effective enough to make it worthwhile. They do allow businesses to be a "reseller" of their product, which allows companies to charge a client 4x what a twilio customer would pay.