Twilio – Bewertungsseite 7

Vorteile

Easy to implement and user friendly interface.

Nachteile

Pricing is little bit high for whatsapp and sms marketing, but worth for features we get.

Vorteile

We use this platform to manage SMS communications through our platform via an API. It's simple and it does its job well.

Nachteile

It's not the cheapest option out there, but it's backed by a reputable company and it has all the tools you'll need.

Vorteile

The costs are probably the single best thing about Twilio. I didn't realize how much cheaper they would be compared to other providers. It's just a great system to use especially if you need to integrate with other systems.

Nachteile

There is so much you can do with Twilio that it is easy to get lost. I can't really think of anything that is wrong with the platform.

Vorteile

It's a great system for sending and setting up SMS messaging, very effective for business communication and at an affordable price. I find it very reliable and easy to use!

Nachteile

No cons to report at this time, my experience with Twilio has only been positive.

Vorteile

We use Twilio to integrate text messaging with our CRM. The interface is easy to navigate and setup was a cinch. Unbelievably broad product offering, we plan to incorporate the faxing component as well.

Nachteile

Encountered some unusual logging issues early on, but I think that was more on our programming than Twilio. Otherwise, I'm hard pressed to come up with a "con".

Vorteile

The feature that enables to monitor the calls are very useful day to day call center operations. Also, whenever there is a need of notification to be sent to customer the SMS functionality with pre-defined texts makes the job easier.

Nachteile

No limitations as of now with Twilio usage

Vorteile

We have been using Twilio as our SMS marketing tool and the platform allows us to personalize every message according to each customer. This tool has helped us in creating long lasting relationships with our customers through this advanced enagegment levels and personalization.

Nachteile

After using Twilio for sometime I found the platform a little bit restrictive and too many rules. When it comes to sending out a SMS content there were few instances that the platform requested to change the content multiple times and it was exhausting specially during promotional campaigns.

Vorteile

Extremely affordable. Allows you to purchase multiple numbers with ease

Nachteile

User interface design for more IT savvy individuals. It can seem a bit intimidating at first for the average lay person to navigate the interface. Plus that options that are geared for more complex set ups that would require a more extensive knowledge in the area of IT

Vorteile

Twilio offers the best developer experience out there. Powerful!

Nachteile

It’s not the cheapest player out these, but it is good.

Vorteile

The platform is easy to pinpoint a message and why it was sent. The fact that the message is presented is an added plus, as other platforms for say email recording do not present such detail. Also, their support is superior.

Nachteile

The biggest pain-point is that the messages are in UTC time, and while that feature is understandable, it does create a few seconds of additional work in conversion.

Vorteile

Before I started using Twilio, my customers were receiving email reminders about their upcoming appointments. More often than not, they didn't show up. Twilio syncs with my appointment calendar and sends reminders via text. Now the "no shows" are a very rare occurrence!

Nachteile

It was very hard to set up. I did figure it out, but it took me a little while. Admittedly, I'm not a programmer and have never tried to do anything like this on my own before. For others, this could be incredibly easy. I have a phone number that my reminder texts are sent from. This number has programmable voice capability, but the difficulty level (for me) has prevented me from trying to set it up.

Vorteile

The Twilio platform is a fantastic gateway for communications of all types. Their levels of APIs is insane!

Nachteile

I wish the international texting rates were lower. Seems very steep for countries like Australia when using send/receive texts.

Vorteile

The simple SDKs already built out for almost any language, and ability to build almost anything you want/need!

Nachteile

It's a little intimidating at first. Lots of setup behind the scenes. However, once it's set up, it's a very solid product!

Vorteile

best thing about this software is that how easily it can be integrated with any third party application . We are inventory management software and order management software and we have added twilio for our customers to send sms to end clients . We never get any error no bounce issues and it works effortlessly

Nachteile

nothing as of now but customers tell that burst sms is cheaper in comparison to twilio apart from this nothing bad

Vorteile

Looking for a toll free number or thinking of VOIP for your audience across the globe, then do not hesitate to use Twilio . It has a good list of phone numbers and availability of the number you look forward to across continents and the best thing is, it is easy to set-up without any dev. intervention . It has expanded just beyond that and even programmatically it lets you integrate and whitelist your tool beyond limits.

Nachteile

Is it second to none hence can;t find a drawback which other tools don't

Vorteile

Simulate phones for both and voice inbound and outbound. The user simulation for receiving and answering the calls is excellent and reliable. Easy to use and setup api for dynamic use.

Nachteile

There is no support for SMS from shortcodes.

Vorteile

easy navigation, user friendly, web-based reskilling

Nachteile

reporting is way too hard to generate, limited info

Vorteile

We use Twilio for outbound calls and it has been amazing. We are able to set a price limit on outbound calls so our sales guys aren't racking up a huge bill by calling high priced per minute countries. They are also great at flagging/blocking suspecious calls.

Nachteile

I really can't think of anything. Everything I have experieced with Twilio has been positive and I like it.

Vorteile

My favorite feature about this Software is the function to send SMS to customers, making it really handy an useful to keep track of them

Vorteile

Everything!
Implementation is too much easy.
They even provided API's to fetch logs, you need not to visit their website.

Nachteile

Too much costlier then other vendors in the market

Vorteile

It was inexpensive, though you get what you pay for) compared to other providers and was readily available through our CRM.

Vorteile

Documentation is well presented with a very generous trial period and account. This offers ample build time and usability period to run proper production simulation before purchasing the commercial product.

Nachteile

Most of the requirements by Twilio are based on third parties' compliance and response. It would be great if Twilio took lead on some of these if possible, represent or sale this representation so that the client doesn't need to go back and forth to meet various third party requirements. One stop center for a complete solution!

Vorteile

call review dashboards are very customizable

Nachteile

Salesforce integration is not totally seamless, but is good overall

Vorteile

The documentation of Twilio APIs is very clear, and the pricing is easily understandable. Their services are reliable and easy to integrate into your own projects.

Nachteile

There could be more free and open-source exemples of their tools integration in various programming languages.

Vorteile

1. Free trial option and pay to use plan
2. Tutorial video to get started
3. The dashboard is very informative and helpful
4. Multiple account feature
5. Manage billing easily
6.

Nachteile

1. Official support not found for flutter which i am using
2. The docs can be improved

Vorteile

What I like the most about Twillio is the ease of use of their API, and how easy is to get started as o developer to use their services.

Nachteile

I don't remember anything in particular that I dislike about Twillio, but I think that some developers might find their API at fault in some areas.

Vorteile

Twilio works well as long as the interegration is built well.

Nachteile

Another zero customer service product. No phone.

Vorteile

Product Documentation is so so easy to use.
Transparent Pricing. Although on the pricier side.

Nachteile

1. Pricing.
2. No priority support for developer license accounts.

Vorteile

Configure distinct accounts for triggering sms and promotional content to users from the app

Ease of integration

Logs to verify any issues

Track of total sms triggered

Excellent reporting modules

Email notifications on account status

Nachteile

UI at times was slow and no other complaints or issues with the product

Vorteile

Met our requirements with a verification code to user who was registering to use our app. Simple to set up and development team could liaise directly with the company. Also sends notifications to both User and Driver with update relevant to in app data.

Nachteile

Initially is was difficult to actually speak to a customer service representative to understand how this software would work with our application. However once i'd received an account handler it was better.

Vorteile

This is a super easy to use tool to set up a virtual, multi channel contact center. Stop is a breeze, and the app is highly reliable.

Nachteile

The most difficult piece to set up was routing of multiple channels to the same agents. While this want super difficult of a concept, picking up the real life application of it in the to took a little time.

Vorteile

Started using twilio for sending texts from code. Now it's a core part of mass notifications or marketing. It still has easy to use APIs.

Nachteile

It's gotten a bit expensive recently, but not a huge deal. It's also hard to test in dev mode.

Vorteile

1. Setting up Twilio on live server provides you complete functionality of video call / conference calls.
2. Make one to one call for the client currently logged in on the site.
3. In conference call you can add all the users currently registered on your website.
4. Email automation is available with common link for sending to users for attending conference calls.

Nachteile

You need developer skills in order to integrate Twilio API on your website.

Vorteile

The software is easy to use, the functions of the buttons are clear making the platform easy to use. It provides good resources to handle the most of the technical problems. The reliability of this is high, Quality of the call is good and has an efficient support service.

Nachteile

I still did not recognize many problems in this software. Only negative point is, it takes some time to deliver the message for some countries.

Vorteile

Very good customer support
Global reach across the globe
Easy to integrate
Feature rich - much more than only voice and text

Nachteile

Can't use friendly name for text message without purchasing and configuring a dedicated number
There are other services which might be cheaper in some areas

Vorteile

Easy to adapt to specific requirements and custom builds. They are helpful in the requirements we need to advance our operations and commands.

Nachteile

Wish they had more pricing options so that we can provide our clients with more cost effective options.

Vorteile

I love how this site is a one stop shop for all my telephone needs. I can fulfill all basic needs within a few clicks.

Nachteile

There is a bit of a learning curve at first as you become acquainted with the site layout, but it's honestly not bad.

Vorteile

I liked the speed of Twilio when using it with chatbots. It is very fast and a user does not need to have a phone to use to publish chatbots

Nachteile

It is a bit on the expensive side. For smaller businesses that are still growing it may be difficult to use this as a business solution

Vorteile

It is very easy to integrate. We use it together with ZAPIER

Nachteile

There is not really a con. It is a powerful system but easy to admin.

Vorteile

If you need to do some kind of SMS integration in your app, you can't beat Twilio. It's undoubtedly the top of its class with the most available numbers, features, and the most complete API.

Nachteile

Older versions of the API could be a little confusing but I know they've worked on improving that. The system of purchasing/topping up a credit balance is a little annoying too, but not the end of the world with auto-top-up.

Vorteile

The team at Twilio is putting together world class architecture on new innovative tools every day. We are leveraging it to strengthen our position in the healthcare world designing innovative apps.

Nachteile

Some of the documentation is lacking and the descriptions are somewhat nebulous. SMS messaging context seems to be more from their point of view, instead of the user or company using it, which makes diagnosing issues extremely confusing.

Vorteile

Twilio integrates nicely with our CRM (Hubspot) so our sales team can easily reach contacts via SMS.

Nachteile

Sometimes seeing the full conversation and knowing whether a number is personal or an office line can be tricky.

Vorteile

There are 2 things that made this an easy decision for us.
1 - Our church management software was already designed to implement Twilio
2 - The pricing is less than we were paying for other solutions that we have used

Nachteile

I guess the only downside, and I don't think Twilio has any control over this, is that I'm having to pay for emergency (911) calling on the phone line even though we are only using this as a text number. This number is not connected to any phones to be able to dial out.
It's a minor monthly charge, but I hate paying more than I have to.

Vorteile

Automation! It was easy to create automation texts. You can choose what replies to send based off incoming responses. The interface to create the flows is easy to use as well. No need for coding skills, it does it all for you.
Easy to connect to our CRM.
Fair pricing model for incoming and outgoing text messages.

Nachteile

The customer service was lacking a little bit. Being a first time user of the software, it was expected that I had a wider knowledge of the program than I did. Additionally, was expected to know how to do some complex coding to send text messages to email as this is not a feature that comes out of the box.

Vorteile

Good SMS and bulk marketing service. Can curate custom messages for mass marketing. They are cost effective.

Nachteile

Getting the logs is a bit difficult. The logs are not retained and it is not possible to ascertain whether they are viewed or being sent to spam box.

Vorteile

The only and reason I love Twillio is because it integrates seamlessly with the software my company creates. Customer service is excellent but you will not be reaching out often.

Nachteile

I have yet to run into any issues with Twillio.

Vorteile

Super easy service to set up number. Wether I need to provision a number for texting and voice or fax, Twilio is my favorite phone provider to use.

Nachteile

No complaints on my end about Twilio, I would recommend to anyone to use Twilio.

Vorteile

Automated SMS tool that can work wonders! We just started trying out this tool if it'll work with our service/product so far we like it.

Nachteile

We started trying out this tool and setting up the basics, we are just waiting for the developers to fully set it up. So far all good, price is reasonable and the tutorial/documentation is clear.

Vorteile

Perfect software for customer communication. They have lot of products in their services. I have used Programmable Video. I am developing online video consultation services so I need good software that works across all platforms. Integration was very easy. they have very clear documentation and functionalities of video calling.

Nachteile

Some times quality of video streaming is a bit low. Mainly it takes more space in the application. They should reduce the size.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Twilio

Vorteile

Twilio is a reliable platform for the programmable message, the have other feature but I only use to send SMS.

Nachteile

information for the error is minimum, so we can't get more information why the sms is not delivered. also the price is quite high to send 1 SMS