Twilio – Bewertungsseite 8

Vorteile

Clear audio recordingsEasy to dig out calls for analysisReasonably priced

Nachteile

Seems slightly pricier than other competitors, though worth it for solid UX and reliability

Vorteile

It's easy to set up and has high availability.

Nachteile

Some features was unavailable for the Italian numbers, this make me choose other services for some activities.
I don't use daily the dashboard, but every time I go inside I have some difficulties on where to find specific features.

Vorteile

Until we realized we've been mislead by our account executive we thought pricing model is good.

Nachteile

Account executives has no clue about Twilio's requirements.
They give you the impression to think that it is possible but then you learn the truth when you ask support center.
Me and my client's completely mislead by an account executive who wasted our 4 weeks.
To get an accurate information you need to pay, upgrade your account, talk with support don't believe anything an account executive says
They openly admit I should've talk with support center rather than them.

Vorteile

Twilio create a range of innovative products that allow you to communicate in a so many creative ways.

The support from the development team is excellent

Nachteile

Occasionally, documentation will become outdated and isn't always easy to find.

The packages for some languages will contain more bugs & may be slow to add functionality (such as C#) but the Twilio team always eventually fix any bugs & improve the libraries

Beta products may rarely change and introduce breaking changes (as you would expect with a product still in development)

Vorteile

- Integration is straight forward
- SMS support functionality is superb
- the dashboard provides an effective visual interface

Nachteile

The application is cloud based and thus requires a constant and stable connection to the internet which can be expensive and inconvenient

Vorteile

What I like most about Twilio is that it solves a very important problem in my business. It helps my alert my clients when they receive a new lead in their business. This has been a game changer.

Nachteile

What I like least is that it was slightly difficult to set up. Luckily there are some helpful videos online that make the process a lot easier.

Vorteile

Nothing at all! All I received was nonstop calls and emails trying to push the product.

Nachteile

I made it clear what I was looking to do and the system I need to integrate it with. I was assured it could be done, after a week of back and forth, they admitted it may not be the best solution!

Vorteile

Non-profit pricing
Lots of integrations
Easy to sign up
Easy to set up

Vorteile

Twilio makes automated messaging almost laughably easy. We originally set up their programmable voice API to do community surveys in countries where we work but have since found a half dozen other uses across the organization, incorporating SMS messaging, WhatsApp, and potentially Facebook Messenger. The prices are super reasonable, and the tutorials are really helpful in getting things integrated into our existing systems (built with django).

Nachteile

We would really benefit from phone numbers being available in other countries where we work, such as Haiti, Mongolia, Ukraine, and Nepal.

Vorteile

Twilio is crazy cheap. I'm not sure how they make any money. They give you functionality you can't get anywhere else for a steal.

Nachteile

If I had to list something, it would be that I wish this was integrated into more software suites by default. I shouldn't have to use zapier and twilio to make average software amazing.

Vorteile

Twilio is an industry leader for a number of reasons. Customer Service, reliable product, greast innovation

Nachteile

No complaints about twilio as a product or a company

Vorteile

I'm at the end of my wits here - I've been trying to implement Twillio with Whatsapp for over two months. There's really no support, no way to talk to a human, and no way to bump up in the queue. Call me old school - but businesses that can't and won't offer human support make it difficult to give them my business.

Nachteile

Don't know - after two months, I haven't been able to implement it.

Vorteile

In literally half a day, I was able to bring text message notifications to my web app. Documentation was provided for my language of choice (php), so after prepaying and selecting a phone number, it was fairly easy to tie it all together.

Nachteile

Documentation for the api, examples, php, etc, seemed to be scattered around in different areas of the Twilio help/documentation website. I was able to dig into the info I needed, but it could definitely have been organized better.

Vorteile

It is so easy to use and retrieve anything you need. You don't have an excuse of forgetting something because it can be recorded to re listen too.

Nachteile

Not much to complain about. At first it was a little confusing to get going and make sure it was working.

Vorteile

Twilio makes it super easy (and affordable) to setup a phone number with automated features like voicemail, text to email, and more.

Nachteile

Support response time could be a little faster, but overall, it's a powerful solution that's easy to configure.

Vorteile

It was relatively simple to integrate mobile verification of contractors attendance into our Brand Builder application. The cost per transaction is reasonable

Nachteile

The reject/failure level above 50% is unacceptable and makes it too expensive. Tech support could not help and blamed it on mobile providers.

Vorteile

The sandbox testing was a good feature that allowed me to test by WhatsApp notification bot

Nachteile

The knowledge base needs improvement and updated

Vorteile

Very easy to setup and to integrate with the APIs. You can find a lot of examples and repositories to use as an example

Nachteile

The SMS delivery it's not great when you are outside US. They would charge us for SMS the got send but that actually never arrive, not even they knew what was happening.

Vorteile

I used this software for verification of my app user by sending otp to mobile and email address.
We can send message or email through twilio and it is good to see real time experience.
Other than this there support to developers is very good , If you send your problems to them they will try to do their best to get you out from the problem.
They have very good success rate of successful sending of message.

Nachteile

Documentation is not well as when i integrate it i found so many issues than i drop a mail to support me then they guide me to the right path.

Vorteile

Lo mejor de esta plataforma es la diversidad funcional que tiene, y por ende, la cantidad de soluciones que ofrece para mi empresa.La lista es larga, desde gestion de contactos y de llamada, chat en vivo, permite la unificacion de los canales de comunicacion, grabacion de llamadas...Tode esto hace que el rendimiento de la empresa aumente debido a la agilizacion de la comunicacion entre los clientes y la empresa.

Nachteile

Por contra...tiene un par de cosas, que aunque puedan parecer obvias, parece que a los desarrolladores de la plataformas no les parecio importante, como que solo este disponible en ingles, y que carezca de una opcion descargarble para el movil.

Vorteile

I have use Twilio in API development and it is extremely easy to use. The API documentation is really well written and extremely small. I was able to make automated phone calls with a voice recording and real phone number within a few hours.

Nachteile

This can get fairly expensive if you have a lot of usage. The phone numbers are a little confusing.

Vorteile

Super fast to integrate. Lots of code examples.

Nachteile

So many features makes the UI a little hard to navigate.

Vorteile

Well-documented and feature-rich API
Reliability: I have yet to see it crash
Presence in wide range of countries

Nachteile

Pricing can be a little steep on certain products
Very basic UI: coding is necessary for almost any type of use even the most standard ones

Vorteile

Twilio is very inexpensive. It's also extremely customizable via their API. The code samples are helpful and making API calls is very simple.

Nachteile

There is no real user interface. Pretty much the only way to use the software is to program it via the API.

Vorteile

The scalability of Twilio and the reliability of it.

Nachteile

There's nothing I dislike about Twilio so far.

Vorteile

Once you've gotten used to Twilio's quirks and understood their pricing, it's an amazingly powerful tool for everything that can happen via a phone-line.
From text to calls to automation: Twilio provides functionality for every conceivable use-case and exposes these features through a standardised API that is well supported by their many libraries & sample code-snippets.

Nachteile

Getting started with their API is a bit cumbersome. Authentication, API-endpoints and Twilio's code-level conventions take a good while to get used to. This is perhaps to be expected by such a feature-rich product but I was nevertheless hoping for an easier start for something as simple as just sending text.
I'd also wish for Twilio to add some clarification to their pricing page in regards to international calls & pricing within the EU, as this was one of my sticking points when choosing Twilio for the job at hand.

Vorteile

The best part I like most about this platform is "Pay as you go". With the Twilio SMS API integration you can add SMS feature within your website or any other backed applications.

We do suggest this platform to most of our clients.

Nachteile

We usually use this tool for integration and I believe it has all features which as required. So, I feel there is nothing which I like leas about this software.

Vorteile

Great API / info available for a quick dive into getting something up and running! Also a free trial / credits to test it out.. that's great. Very easy / slick menu system backend too / logs.

Nachteile

I liked the tech but the support could use some work, naturally you may not ever need them but I did as the text messages that were sent to the service from my website were NOT getting to my users on the application, we ended up in the finger pointing game.... was it the app , was it the host? Could it be them, who knows! The tech itself is solid though in all fairness.

Vorteile

We loved the fact that this was a plugin to our apps, but at the same time function was like a program in itself. Best of both worlds.

Nachteile

I like doing things myself and getting them done in my own timing, so I was a little bummed that this was not a straightforward plug and play, I actually had to get help with this since I am not very technical with coding/programming.

Vorteile

1. Twilio provides accurate mass messaging with high deliverability.2. It is user-friendly.3. Affordable.4. Provides detailed reporting/analytics of all campaigns.

Nachteile

provide more plug-and-play templates for newbie users.

Vorteile

call recording
call queuing
text-to-speech for all calls texts
built-in softphone (with flash)

Nachteile

so complicate to use himself the API
laborious call records deleting (manually, one by one)
no support and portability for 01- french geographical phone number
Flash softphone is just a little bit slow to connect to the call (on customer side (web callback button) and agent side)

Vorteile

the software offers a range of communication channels, including voice, SMS, and chat, making it a comprehensive solution for businesses of all sizes.

Nachteile

some users may find the pricing structure to be confusing, as pricing is based on usage.

Vorteile

It's ease of use and developer documentation are best in class.

Nachteile

It would be amazing if SMS shortcodes we're cheaper, but that's not Twilio's fault.

Vorteile

Easy to use API. Very powerful, takes all the trouble away from dealing with networks

Nachteile

API could be improved, for example sending callbacks for failed messages

Vorteile

Great number selection and fair rates. Perfect for startups that need a toll-free number

Nachteile

Needs a little coding / development knowledge to fully utilize.

Vorteile

Twilio is really easy to set up and integrate with other platforms.

Nachteile

This is honestly a lack of education on my part, but I'm unsure of the full capabilities of Twilio and how it can be used for anything other than SMS marketing.

Vorteile

This api works great for sending text messages. We use it for alerting when things aren' going well. Setting up the api was super simple, and integrating it with our codebase was easy enough.

Nachteile

No complaints really, with free trial didn't require you to verify each number you want to text before they can receive texts.

Vorteile

Logging has a rich set of information which was helpfulGeo settings allow fine grain control over regions

Nachteile

2fA text messages when logging in sometimes never arrive making it impossible to log inGetting set up is long winded and unnecessarily complicated

Vorteile

The client facing teams can make calls through their computer and wifi as opposed to relying on a normal phone line.

Nachteile

Call quality is usually very good though once in a while it can be hampered by internet issues.

Vorteile

I'm a junior developer, and they give a lot of support to easily integrate

Nachteile

It would be nice if they had a sandbox to try things in

Vorteile

they have nice API and also understandable documentation. I've used this software in my research project as a developer which is easier for me to integrate this software to my project.

Nachteile

well as far as I know they don't have any affordable promos for the customer and also they have limited area which is not good in the south east area that makes the SMS delay.

Vorteile

Perfect integration with Salesloft, calls are automatically logged and uploaded.

Nachteile

No complaints here, super intuitive to use.

Vorteile

Twilio API is quite straightforward to understand and it is easy to integrate.

Nachteile

They do not provide ''only ringing'' verification option where we check call the phone number only but user do not need to answer the call or input any codes.

Vorteile

The customer service is superb they help me immediately if i face any issue

Nachteile

The pricing for international SMS is way higher than the competition

Vorteile

Twilio works on two levels, both as a relatively accessible GUI driven texting service and as a hardcore API service for all your communication needs. That it can fulfill both use cases is kind of amazing, hugely recommended regardless of your scale.

Nachteile

Really very little is missing. It's not especially cheap, but their stranglehold on the market means there's not a lot to price compare it to and the rates are fair.

Vorteile

Its is easy to operate as its a customer friendly tools,it can help to gather information about market research, by using it user can easily identity the target reach.

Nachteile

Its time consuming, and make delay in generating report. Short url have to show detail report.

Vorteile

With Twilio the value lies in how much you can customize your communications and how integratable it is with other systems. By far the best we've worked with.

Nachteile

The UX/UI for navigating the web app and setting up your customizations and integrations via their API is not very intuitive. Just not as friendly as I would like for how often we update rules.

Vorteile

Integration of this tool is very easy as compared to other tools

Nachteile

The services are limited to some specific regions when it comes to SMS service

Vorteile

Por la cantidad de servicios que ofrece, permite realizar tareas simples hasta tener tu propio bot y contestador automático y mas. Actualmente el precio en argentina es de USS $ 0.0743 por mensaje

Nachteile

Es un poco dificil al principio comenzar ya que tienes que tener ciertos conocimientos en desarrollo para que te resulte mas facil en el inicio, lo que se potencia con la buena atención del soporte.

Vorteile

- Twilio saved us a lot of money as it allowed us to build an internal system and replace expensive third-party software.
- Twilio is very reasonably priced
- Incredible diverse functions and options. Nearly any case or use I could think of for calling/texting I was able to find documentation for.
- The programmable call was easy to use and implement with few lines of code.
- The debugging system on the twilio website was really helpful!

Nachteile

- Not much to be honest!
- Django documentation? Took a while to understand post/get and callback/endpoints/webhooks.