Zoho CRM – Bewertungsseite 6

Vorteile

Analytics and Reporting: These technologies offer insightful data on customer behaviour, sales success, and other important indicators. Making judgements based on data is aided by these insights.

Nachteile

Although customization is a benefit, individuals without technical knowledge may find it difficult to utilise. Advanced customisation configuration may need for technical staff support or a certain level of coding expertise.

Vorteile

ZOHO has a multitude of solutions that integrate perfectly with Zoho CRM, which I consider to be one of the main points.

Nachteile

In terms of customization, it is a little difficult as the tool has some limitations. I also consider it very robust, which makes it necessary to dedicate some time to get the most out of it. Due to the fact that there are several applications and you have to pay more for one, I consider the price to be a bit high. They could create a product with several tools and at a more affordable price.

Vorteile

Best CRM tool with alot of features both online and offline that has helped us organzie and manage office duties

Nachteile

support team lacks customer lanagage and tend to be tough when responding

Vorteile

It has greatly helped us in streamlining our marketing activities.
Easy to use interface with userfriendly interface.
It has a very good and reliable customer service desk.
It has greatly enabled us to monitor our sales activities.

Nachteile

It has been the best and no dislikes so far

Vorteile

what I liked more is User-Friendly Interface is often praised for its intuitive and user-friendly interface. Many users find it easy to navigate and use

Nachteile

at all it's good app i have one small thing Seems a little to hard or intricate to use on mobile .

Vorteile

I like most about Zoho CRM is its flexibility and customization options.

Nachteile

Zoho CRM is that its advanced features can have a steep learning curve, especially for new users or teams without technical expertise

Vorteile

Its a complete tool for anyone looking to organise, plan, monitor and engage sales and tasks. It's more than a CRM.

Nachteile

It gets time to learn every tool but I believe it's worth it.

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Gründe für den Wechsel zu Zoho CRM

Vorteile

Very customizable and modules are complete for all needs.

Nachteile

A bit complex especially when first setting up.

Vorteile

It is very easy to use even for a person who has never used any CRM software before. Its very easy to operate and get analytics for everything.

Nachteile

Nothing as such. But it can be a little pricy for early stage startups.

Vorteile

Filtres de recherches qui sont très détaillé et permettent de rechercher précisément ce que l’on veut

Nachteile

La création d’affaires n’est pas assez fluides il y a trop de donnes à renseigner

Vorteile

it has a very easy and good dashboard, which makes it easy for my team to work on it with efficiency. also, it is secure and reliable as the servers are always up.

Nachteile

It is expensive as compared to the competitor, also its customer support is slow.

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Gründe für den Wechsel zu Zoho CRM

Vorteile

Zoho CRM always guarantee a perfect link up with customers helping us achieve a life long relationships with our customers. It allows us to have access to more formidable analytical and reporting tools which in turn gives us valuable insights on how we are offering support services to the customers. Zoho CRM allows us to offer our customers with support services through multiple channels like live chatting, social media, emailing including self support services making it easy for them to reach out for assistance.

Nachteile

Zoho CRM quality and easy to use functions allows us to have the easiest time when solving our customer engagement needs.

Vorteile

La saisie des leads et la gestion de pipeline.

Nachteile

Coût d'abonnement élevé. Je souhaite que les frais d'abonnement soient revu pour les petites entreprises

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Warum Zoho CRM gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Zoho CRM

Vorteile

la manera que gestiona la relación con sus clientes

Nachteile

no hay nada que no me gusto en particular

Vorteile

Its AI sales assistant gives personalized tips, helping me convert leads better. Managing customer relationships is simple with Zoho CRM.

Nachteile

The reporting tools could be more comprehensive, as they sometimes lack the depth needed for specific analyses.

Vorteile

I like how it helps to sort all customer emails specifically with the way our company works, managing all the queries and sending them feedback.

Nachteile

So far, Zoho CRM has no downside with the way I'm using it.

Vorteile

I really appreciate the flexibility of this tool, since we integrate it, since we integrated it we know more and more about our target, we have access to several pieces of information thanks to the different possible cross-references, this tool has given us a lot of support for our targeting and segmentation strategy , I highly recommend it to any company for 360 degree management of their prospects

Nachteile

There is no thing I don't like in Zoho CRM, but I would like to integrate more social media like Tiktok for example

Vorteile

I was sold on how robust the system is, from the CRM capabilities all the way through the sales pipeline management and sale performance tracking.

Nachteile

I found Zoho's lack of customized fields an issue for us, and the setup was a bit difficult. Plus the lack of access to some AI features except for top paying customers, was a turn-off.

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Vorteile

Mostly easy to use. Simple interface. Good value CRM without an outrageous upgrade fee. Good contact management.

Nachteile

Slightly lacking when it came to usability and the "fun" factor. CRMs don't have to be fun but it just feels a bit soul less compared to many others.

Vorteile

Zoho's search options and function to track past emails and texts are great and very fast . It is a program that suits the average small business user.

Nachteile

It is limited only to 5 GB for free use, which for today's standards is a bit low. I think 7-8 GB limit would be a better option

Vorteile

It’s easy to use and very social media friendly.

Nachteile

There are sometimes bugs in the software.

Vorteile

Simple to use with good UI that makes navigations easy and understandable

Nachteile

Workflow automation requires a learning curve for some user

Vorteile

Everyone in the organization including our customers are acknowledging how much we have grown on issues customers interactions and services delivery since Zoho CRM was made a part of our working infrastructure. It allows us to offer our customers with very efficient ways to reach out to us including use of meetings and live chats. With Zoho CRM, we have access to customer interaction reports which shed light on whether a customer issues has been resolved and if not, follow ups should be done.

Nachteile

Zoho CRM is a cost effective CRM product and more to just having pocket-friendly pricing plans, it is also very effective and we have never encountered any major issues.

Vorteile

Zoho CRM offers a user-friendly interface and robust features for effective customer management.

Nachteile

Integration with some third-party apps can be tricky and may require extra setup time.

Vorteile

Zoho dashboards with all the detailed information with some very good colours

Nachteile

It is too much costly as compared to other CRM Softwares in the market

Vorteile

Overall, it works very well. It is especially valuable to look at Zoho One, which offers a comprehensive set of tools for most of your CRM/ERP/Finance needs. Most features work out of the box, and there is easy customization for things that don't.

Nachteile

There are several areas where Zoho is behind other CRMs - for example managing multiple addresses, emails and phone numbers. While you can build solutions yourself, you shouldn't have to for basic needs. Also with integration for other Zoho products, it typically works well, but when there are issues it takes Zoho a long time to address them. They recently changed how CRM and Campaigns sync and the old way was much better, it feels like they didn't talk to users before doing it.

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Gründe für den Wechsel zu Zoho CRM

Vorteile

The user interface that offers and the different integration with different products that Zoho as well offer for different departments for the company

Nachteile

There is still a need to have native integrations with other applications

Vorteile

Zoho wasnt a bad crm system but didnt work as well with my line of business

Nachteile

I didnt like the inability to change things within the crm to fit my business

Vorteile

ZOHO is always helpful to solve real time queries and help to optimize the time.

Nachteile

Nothing, Zoho is perfect in all functions

Vorteile

As with other Zoho products it is quick to learn, and provides what it should. We really have good experience with ZoHo technical support also.

Nachteile

We did not have any negative experience using this system.

Vorteile

Zoho CRM is an all-rounder tool that has helped marketers like me not only understand the fruits of our campaigns but also aid us in scaling our campaigns with lead analysis. The various options like lead capture, sales pipeline management and detailed report generation features have been useful in my daily work.Moreover, a seemingly trivial but important feature has been the lead status feature in sales management - this helped us in filter CA's to send them automated follow-ups.

Nachteile

The only drawback was the UX-UI of the tool.

Vorteile

Great for small businesses just starting.

Nachteile

Free accounts are limited so as nice as the program is taking the jump to a paid subscription might be challenging for a growing business.

Vorteile

Integrates with other Zoho apps, providing a comprehensive suite for sales, marketing, and customer support.

Nachteile

Offers limited features and lack some advanced features compared to other CRM solutions.

Vorteile

Semplicità d'uso e velocità di configurazione.

Nachteile

Utilizzo delle API limitato e legato alla numerosità degli utenti.

Vorteile

Customization options allow you to precisely tailor your software to your needs. The layout is neat and intuitive, and the customer support team is responsive, making it an overall satisfying experience.

Nachteile

It takes a long time to learn everything about the software. Often the mail import is turned off and you need to turn it on manually.

Vorteile

Zoho CRM is not a very expensive program and easy to implement, the support team was helpful initially in deploying and importing all of our data. The program also has many different functions to support sales, marketing and admin. There are many different report functions that allows you to pull relevant data.

Nachteile

Zoho CRM is too big and too complicated and not used friendly. Our sales and marketing teams have had too much trouble with the program and spent too much time doing admin work in Zoho rather than it helping them alleviate their work. We needed a designated Zoho CRM person to help manage the program which was opposite of the initial intention.

Vorteile

I loved how easy it was to customize reports, dashboards and etc. Also loved unlimited tags

Nachteile

Zoho only works through third party implementation partners and if you pick the wrong one, look out.

Nachteile

poor support, poor prospect management, migration not done properly
We had a strong interest in becoming a Zoho customer; however, it became apparent quite swiftly that our concerns and preferences were not being fully considered. Our attempts to reach out through the customer support line were unsuccessful, as we made five calls without receiving any callbacks. Additionally, our account manager proposed that we pay for a trial version using our own data and cover the cost of migrating our data to Zoho, with no opportunity for us to independently validate the imported data.

Most interactions are with Indian customer support, and unfortunately, there seems to be a lack of attentiveness to customer needs. Furthermore, feedback from existing customers suggests that the platform is prone to bugs and unreliability. We hope that these issues can be addressed for a more positive experience.

Vorteile

It can be used in any device with a browser efficiently

Nachteile

I only like the least is its customer support it takes little bit of time to response.

Vorteile

Zoho CRM provides good contact database, sales pipeline and lead management for profit making

Nachteile

A few more additions in calendar management and calendar sync can boost up the user experience to best.

Vorteile

It's Speed and Client friendly . Easy to use .

Nachteile

Nothing , as such can be better by bringing the costs down

Vorteile

Process automation and Lead nurturing, quotes and integrations

Nachteile

Look and feel, option to customize and report. Pricing is an issue

Vorteile

The price is affordable, including free plans with maximum functionality. It is also an advantage that the software can be integrated with several third-party applications, which facilitates data connection and its fluidity.

Nachteile

I had problems with customer support, sometimes they take a long time to respond to inquiries. Regarding its security, it is not so reliable, since it does not have security reports in a timely manner.

Vorteile

For our organisation below mentioned features we use and liked the most as well.1) Email Integration2)Zoho Cliq3) Reporting And Analytics4) Document management5) Tast Management

Nachteile

Yes there are couple of things which I dint like about Zoho is their customer support which they are to improve, Integration challenges , offline access is very minimal that should be improved.

Vorteile

Customizable as heck and the automations work so freaking good.

Nachteile

Sometimes there are weird limitations. Like the image upload field limitations or using variables everywhere when using automations.

The Kanban View needs a revamp.

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Vorteile

Zoho CRM is a versatile customer relationship management software known for its affordability, customization options, and integration capabilities. It offers robust automation features and mobile accessibility. However, users may encounter a learning curve with its extensive features and find the user interface less intuitive. Despite this, it remains a popular choice for businesses of all sizes seeking effective customer relationship management.

Nachteile

the user interface. While it has improved over time, some users may still find it less intuitive compared to other CRM platforms. Additionally, there have been occasional reports of challenges in receiving timely customer support or resolving technical issues.

Vorteile

I can add a custom field called "Favorite Genre" to track what types of books my customers like. This helps me recommend new books they might enjoy based on their preferences.

Nachteile

Some advanced features are only available in higher-priced subscription plans, which can increase the overall cost for users.

Vorteile

One of the most advanced and easiest CRM to use in the world

Nachteile

so far I dont find it difficult to use and its simply great.

Vorteile

One of the advantages of the Link application is that you can work from anywhere other than the office.

Nachteile

What I didn't like: There aren't enough free packages available.

Vorteile

easy to use and clear navigation and interface, simple to set up, send invoices and manage clients

Nachteile

search function you have to go to the section eg. invoices then search for the client you can's search for the client then it pull all information and then go to invoices and them still be for that client