WebinarJam

Vorteile

We had a dream:
What if we could build a system that would allow us to get everything done for our Automated Webinars inside Facebook Messenger?
We recently purchased Everwebinar.
What if we could make it even better by offering such a smooth and seamless experience that we would get signup and attendance rate through the roof.
This was the plan:
From signup to delivery of a branded url to the webinar, reminders before the webinar, follow-up messages if they missed the webinar, attended but left early, watched but did not buy etc, ...
All done in Messenger.
With open rate in Messenger up to 100% and 10x higher CTR than email we thought this would be a game changer for us.
We have spent 3 days and almost 3 nights trying to create this system. It was freaking hard to get all the pieces work together. We failed and failed more. It has been the most challenging automated workflow we've ever built.
We were exhausted, our brains fried & froze.
We hit a massive roadblock and spent 24 hours just on a "little tiny" piece of the puzzle: getting it to work no matter what the timezone of the user is, no matter which On-Demand time they choose. We were almost there 99%.
And then we had a moment of grace.
We made it. And now It works beautifully.
So if you ever had the same dream now you know it is possible.
If you want to test it for yourself check our webinar on "How to create Chatbots and Automated Marketing".

Nachteile

We would love to have schedule code for Just in Time webinar. I it.have contacted support about this and the tech team is working on

Vorteile

We started using webinar jam we had to come up with a solution to pivot our business. Webinar allowed us the ability to literally take hundreds of prospects from our free webinar to being paid customers with ease. The set up process is pretty lengthly, but they created a simple step by step fool proof process that is so very worth it at the end of the day. We have used several other softwares which were either too pricy and didn't deliver the value or didn't offer a streamlined and easy process to get someone to purchase during the webinar. Because of webinar jam we have been able to make sometime over $5000 in one hour from sales. Thank you!

Nachteile

ability to stream on multiple social media platforms at once and collect emails from those that want to watch.

lack of ability to allow attendees to sign up for email news letter during the sign up process.

ability to assign user to your account however limit admin access so that my assistant and other staff can access and create webinars but prevent them from accessing the ability to download emails from past webinars.

Would love if you also added in the ability to have break out rooms, or eventually full event options like hop.in

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Vorteile

easy to set up, It took not long time to set up the webinar

Nachteile

latency between sound and image on the recorded webinar's file the link that was send to costumers redirect to and old recording of the webinar rehasal .

Vorteile

Software has great features that allow for “live” looking webinars. Was a great option for my company to use to run frequent webinars without having to be on the webinar. We used pre recorded videos. Follow up features and reminders worked well. Overall I was pleased with the software.

Nachteile

The set up was a bit complicated. Had to get my agency to help figure out the technical end so that it worked correctly.

Vorteile

- Ease of set up & use
- Lots of features & new updates
- Stable software
- Quick support

Nachteile

If you could provide even more webinar registration templates that are customizable that would be awesome!

Vorteile

The Evergreen platform is a good idea if it works properly.

Nachteile

Prospects were not able to log in, people got booted off the webinar, administrators had a hard time starting a webinar and their support system was horrible. We lost so much money relying on this system for our webinars.

Vorteile

I like the additional features of reminders, social cues to get people to convert and the recording is amazingly good.

Nachteile

It is wholly lacking a paid user solution. The best they can come up with is shoving a PayPal button on a registration form. The signup process reflects a funnel with several steps and should really be a single checkout form - name info, card info, seats - checkout. But instead, you have to register by just selecting the webinar, then go pay through a third-party app, then go actually register through their form. It's ZAPIER integration does not accept actions so if you made a simple flow for checkout you can neither write them in through Zapier nor load a file of guests. Paid functionality for sign up is minimal.

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Vorteile

Made the decision of trying it after reviewing expert videos and websites like Capterra recommending it. I consult for a non-profit with limited budget and as many others, are in need of remote tools to deliver their messages. I am NOT in the business of selling fake guru trainings, I need a solid, professional platform to educate a demanding audience that attend free sessions. I hoped WebinarJam was the solution of my problems but the trial was unsuccessful.

Nachteile

Registration fields are very limited (e.g. we would love to request company name), confirmation emails work unreliably, interface is cumbersome and counter-intuitive (especially for attendees), if you upload the slides they lose the animation, we tried many times to share our powerpoint screen with little success. This is VERY frustrating and for us, it was unacceptable. It's probably better for pre-recorded webinars but I don't recommend it for Live Webinars. Avoid embarrasment! Customer service is really slow but I want to attribute it to COVID-19.

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Vorteile

I love using WebinarJam to connect with our customers and run our weekly Ultimate Music Theory LIVE Webinars. It's super easy to set up and use and I love the COPY function and options with email responders to stay connected to our customers. I also love the options of having different sizes of my live image inside the screen sharing option so people know I really AM LIVE with them.

Nachteile

Love all the new concepts you have added!!

Vorteile

It's very easy to start, and its very well design. In a few minutes you can start and get up and going your first webinar. Also, it integrates with several platforms, like Aweber, Mailchimp, Zapper and the companies' own Kartra.

Nachteile

I can't see a big leap forward in the last couple of years. Yes, they did launch version 4 almost 2 years ago, but it was just a minor update, and since then, no new features whatsoever. They are lagging and don't innovate as much as one might want.

Vorteile

I just love how many features this software has. And they ALL work as engineered.

Nachteile

I don’t really have any complaints at this time. If i do, I’ll be sure to update the review.

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Vorteile

Offers two-way audio and video, screen sharing, and live chat capabilities for effective communication and interaction.Enables mobile access, allowing attendees to join the webinar from their mobile devices.Streamlines event management with features such as real-time chat and file sharing.Offers presentation streaming for seamless delivery of presentation materials.

Nachteile

Potential technical limitations and the need for good quality audio and video equipment, reliable network connection.May require investment in technology and training for effective use.

Vorteile

We run multiple webinars a month as a way of outlining our product solutions to prospective new customers. These webinars deliver a consistent flow of sales for our business. WebinarJam is integral to us doing this.

WebinarJam simplifies all of the set up and running of webinars so we can just focus on the content and delivery. It integrates with all of our tracking and mailing list systems. Makes it super easy to prepare sales webinars with pre-defined "buy buttons" etc.

And we can interact with clients in real time chat during the call, answering any questions / dealing with objections as they arise.

WebinarJam automates all of the registration, confirmation and reminder notifications and can even handle replay pages.

You can configure the webinar in "express mode" which is super quick to get up and running - or you can dive into the "full configuration" mode which gives you total control over every conceivable option.

I particularly love how it integrates with ClickFunnels so we can build custom registration pages - and how it tags people in our email CRM so we know who attended / didn't attend / showed up late and/or stayed engaged throughout the webinar, so we can customise their followup.

It also integrates with Zapier - which opens up plenty of options for other integration. A very versatile tool.

Nachteile

One frustrating thing about WebinarJam - is really the flip side of such a powerful platform... - there are so MANY options, that at times it can be hard to figure where to find what you need.

And the UI feels a little dated. There are times when a modern UX would be super helpful - for example, type-ahead searching in an unordered drop-down list containing hundreds of options is pretty much standard these days - but in WebinarJam, you have to scroll all the way through the list to find what you want. Hopefully this will be addressed in time.

Vorteile

I used WebinarJam for about 3 years when I first launched my website. Someone whose site I admired recommended them, so I signed up. At the time I was using Google Hangouts and their solution (an overlay over Google Hangouts) was a perfect fit. It gave me analytics for my Hangout and I could track who attended and who signed up but didn't show.

Nachteile

My least favorite part of the software was the price. I always thought I was paying far too much for what I was receiving. And when YouTube Live became a thing I jumped ship and haven't looked back. The person who recommended WebinarJam still uses the software. I don't get the appeal.

Vorteile

It has a pool of features like Screen share, run a poll/voting, Upload slides, online Chat, replay option and we can also play videos.

Nachteile

The latency was not good when and User interface is quite moderate and would be great if they improve it further.

Vorteile

I found it easy to use and how amazing my webinar looked -- not just the actually webinar but all the ancillary materials look very high-end, well beyond my skills in creation of marketing materials .

Nachteile

Trying to think of something really -- but I like everything so far; setting up a webinar is easy. Doing it, is easy. And the tracking of information on participants is easy as well.

Vorteile

Is great for webinars to attract new subscribers and sale prospects. Is great that it's structure covers all the communication needs for a semi live or live events

Nachteile

The cost is a bit high I would not say is affordable but it's a great investment for a medium company to do events and be recognized

Vorteile

Webinarjam has taken the 'fear' out of live presentations. Fear of not getting registrants, fear of tech failure, fear of not getting results. And converting those to Everwebinar has been our secret sales converter.

Nachteile

Support needs work. We struggled to get a few things right on the new platform. The integration with Infusionsoft is not as deep as it should be (we couldn't see all our tags - it was throttled). We had to get creative on our side to try keep it all working - things got desperate as the switch deadline loomed and no word from support.
Would also like to be able to export the chat. That seems like a no-brainer when creating multiple niched/segmented webinars.

Vorteile

I choose this platform based on recommendations from those who know techy stuff and I am so glad I learned how to use it myself. Yes, it took some effort and attention to learn it but I didn't need to buy any fancy microphones or cameras, everything was included from the comfort of my own laptop!

Nachteile

The only thing I still haven't mastered is increasing my definition - picture quality could be better and I am not sure how to make that happen. But it is definitely good enough and certainly shows power points well.

Vorteile

Super user friendly but thinks of EVERYTHING. Any issues or leverage points, it's got you covered on all bases. I love how intuitive and detailed it is. But at the core, for everything that it's capable of and all that it's got to offer it's pretty simple and easy to learn.

Nachteile

If I had to be picky, there's a slight (and I mean very slight) learning curve. You have to look at this from the perspective of how much am I looking to accomplish? When you put it into ration, the learning curve is nothing compared to what you're capable of doing thereafter.

Vorteile

In the beginning, we loved how the webinar software involved business offers within the webinars. We thought the software really looked flawless and simple.

Nachteile

Bad customer service and technical issues. When we had an issue early in the day before our 7 PM webinar, there was no response for hours and there was never a response. The webinar deleted and we needed support because it had been accidentally cloned. As a business owner myself, I know it is crucial to be able to have contact with customers and help them as best I can. They advertise 24/7 customer service but they have no 800 number or live chat. The only way to contact them is put in a "ticket" which we never received a response from. They also took pride in the "test run" option. We tested the webinar on multiple computers and the test did not work. Then we tried it on a MAC and it did work... We decided to do the webinar on that MAC because the test worked (video and audio). Then 30 minutes later when we started the webinar, the audio said it was on and working and everything else looked perfect.... but our attendees could not connect and the ones that could connect could not hear us even when it said the audio was on.

Vorteile

Seems to work most of the time. No attendee downloads. Fairly simple to run. Can upload powerpoint for presentation reducing required bandwidth.

Nachteile

Last night it went completely psychotic: 125 people on a webinar and it started replaying 6 seconds of my talk over and over. Then it disconnected me. I logged back on and it started looping it again. By the end of the time 19 people were there. I'm now handling complaints and a loss of income.

I attempted to contact Webinarjam and after 20 minutes found a phone number. The phone message does not accept incoming calls but gives you another website address to get help. There, I finally found where I could file a ticket. There is no communication with the company other than that.

I got an absurd response 12 hours later that said they suspected it was MY internet or computer that was at issue...uh. no. I have conducted over 200 webinars over 3 years and never had a problem like this. I also have 2 more webinars this week and no hope that anyone will respond. You prepay so if they don't perform as promised you are simply out of luck.

Vorteile

The ease of use to setup my Webinar, it took less than 10 minutes, even when choosing the more advanced setting option.

Nachteile

1. Technical Issues with it, when I entered the Room as the Host, my Guest Host's where not able to join in, instead they ended up in a different Webinar Room. When I re-started and tried again, and clicked on the link to join the Webinar Room where it was supposed to be with my login details, I ended up on an error page. Never in my life with other Webinar Platforms I had issues like that before, as a Result I had to quickly change the Software I had to use, in order to hold my Online Summit, very frustrating experience, which is why I cancelled my Trial!

Vorteile

I found the set up of my Everwebinar webinar easy and love that it runs in the background of my business to continue bringing in leads and revenue

Nachteile

You are currently forcing a change that means I can no longer run my webinar as is, that I need to join another paid platform or have Youtube branding on my video and shifting it will ruin the data and success of my current funnel.
I also have not had any response to help with this issue or whether I can keep it as is.

Vorteile

I like that the pricing structure is not based per viewer and that it is incredibly easy to set up and run.

Nachteile

Support are very weak. Take a long time to respond.

Quite buggy email system, would not rely on this. However, they make it difficult to use your own with the unique links.

Vorteile

I found WebinarJam easy to set up, and the functionalities when it worked seem promising for running webinars.

Nachteile

Compared to other tools you can use for webinars, I found WebinarJam expensive. There were also issues of my audience hearing me. Whilst it appeared to be promising I had to switch to another more reliable tool.

Vorteile

Nice experience on video meetings.
Very friendly in use, simple interface.
I enjoy also my mobile experience, a very useful app.

Nachteile

Poor customer support.
The real chat feauture is not working properly.
I face some difficulties on the screen sharing,big delay and not clear picture.

Vorteile

I love the ability to easily create landing pages and funnels to easily generate registrations.

Nachteile

There’s a lot of steps to complete at first but once you do it, it gets easier.

Vorteile

Nothing special I can't find on other CRMs for either free or a very low price.

Nachteile

The fact that they didn't allow me to cancel and get a refund, or at least a partial refund.

Vorteile

WebinarJam is really an excellent software for organising video conferences and webinar

Nachteile

No, I haven't faced any inconveniences so far.

Vorteile

Webinar Jams Picks up Where You Left Off if Disconnected.

I was pleased to see a new feature added to this product. It picked up where I left off when my internet disconnected. It now supports additional devices.

Nachteile

I couldn't see how long a video was by clicking or looking at it, so I often watched longer videos without knowing how much time was left.

Nachteile

No option to import list of registrant, very complicated registration form

Vorteile

What I liked most about WebinarJam was the great integrations and how easy it is to use the app, great tools.

Nachteile

What I liked least about WebinarJam was that their are to many advertisements while using the the app.

Vorteile

It is a software that has many functionalities, webinars are very easy to carry out, we can share information when we communicate, we can create surveys, send messages, we unify a large number of participants, the audio and image are of good quality, it is perfect for integrate it to many departments, the user interface is very intuitive.

Nachteile

On some occasions the communication is interrupted, but it is a problem with the internet connection, they are not WebinarJam problems.

Vorteile

Puedes construir una conferencia desde cero, con todo, no es solo transmitir video, es que te da la posibilidad de generar una landing page de registro, enviar correos periodicamente a los que se registran hasta el día de la conferencia, incluso despues ofreciendo seguimiento o productos, es realmente fácil la configuración paso por paso, no te deja avanzar si no completas el 1mer paso, tiene plantillas buenas que usar tanto para la landing page, como para la thank you page y puedes guardar los datos de los clientes que se registran a tu conferencia con gestores de correo, en nuestro caso usabamos aweber.

Nachteile

No te da la posibilidad de que el cliente responda a los correos que se envian automatizadamente a tu correo empresarial, sino que va a uno propio de esta herramienta que no te da la posibilidad de responder, el costo de esta herramiente es poco alto en comparación con otras.

Vorteile

I like the emphasis on the marketing tools around the core "presentation" feature set that enhance conversions. Most competitors have a very technical approach (like it's 4k broadcast or whatever...) which doesn't really help (or even hurt sometimes) sales.
It's flexible enough to allow an external 3rd party SMTP and/or ESP for emails and SMS reminders, which is a big plus to get to the primary inbox.
Recording of the webinar is automatic, you don't even have to think about it anymore.
They have an API to register attendees, which allows for a fully customized visitor flow.
The support is fast and friendly.
It will help with anything within their power.

Nachteile

It's made by marketers for marketers and you can feel that the dev team is not really active behind the scene. Product is being worked on until it reaches a "good enough" level. And then get some updates here and then when the competition catches up.

There are still annoying bugs :
- If you have a regular webinar schedule... Nobody can register for your next schedule while you're on air... Meaning your ads will send visitors to a non-functional landing page for as long as you're live.
- Sometimes, editing the day/time of your webinar room will result in you losing your audience. You're connecting to your live room but the email reminders will bring people to another "fanthom" room you can't access to.

The API is too limited. We can't for instance update or delete attendees. Or move them to a new webinar easily.

It's not as reliable as it's direct competitors (but that's in line with pricing so no surprise here).

Vorteile

Best feature I have not encountered with other providers: The PANIC button. If anything gets wrong, some function gets maybe frozen and you are stuck - The genius panic button creates a complete new session and automatically pulls in all attendees into the new room. No extra work needed. Saved our lives on several occasions, and we use Webinarjam more than once a day.

Nachteile

We are running our Webinars in German/English/Russian/Serbian/Croatian. Some translations into German are slightly incorrect, same goes for other languages than English. But that is no big issue.
Would be great if it would be possible if you screen share an application if it could share the sound of that app too. Otherwise, the video section utilizing YouTube works like a Swiss clock.

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Vorteile

Running a live webinar without you being on the live is a pretty good feature from webinarjam. you can record a video and you can create a scenario like a live and stream it. access to the live chat based on your need, sometimes especially in live sessions you don't want a negative comment or negative feedback on your product or service etc. you can keep moderate those type of comments and as well as you can hide them from other users.

Not only these there are lot of features that will actually help you in building the reputation that you are looking for with this webinarjam.

Nachteile

The chat delete option, Yes, Webinarjam don't had a feature to delete all the chat at once in the dashboard, you need to delete one by one which is a time taking process. However, remaining features are pretty good ones.

Vorteile

The sound and picture quality is reliable, very few technical issues, easy to understand controls, responsive slide management, chat log very good, ease of exporting attendees and chat log lists on excel, easy to download replay video. Participants like knowing that they will not be heard or seen. I know that there is an option to include participants on camera and audio, but I haven't used it yet, and participants find that very reassuring

Nachteile

Three big issues. Every webinar I do I get several complaints from participants about the lack of a rewind or fast-forward function on the replay. The automated email software doesn't always included text changes I have made. The big issue with the automated email is that passwords aren't always obvious. Usually the only way people can find it is by clicking on the "thank you" link at the bottom. I'm also subscribing to Everwebinar but haven't been able to work out how to connect to woocommerce so I'm not using it, which is a real shame. Smaller issue - the admin of setting it up takes too long. And... the always on room is very difficult to use for what I'm doing with webinarjam because they are paid for password-protected events at set times. A feature to set passwords and to invite people to join for a scheduled time would be very useful.

Vorteile

The ease of use. Our team and I love the step by step process to put your evergreen webinar up (it's like they take you by hand). We love the video tutorials; there's one for almost every step, no matter how small it is! And they are very well done. Another thing we appreciate is the ability to set your evergreen webinar as it was a live webinar: dynamic attendees, messages that can appear at certain times, the automated product offer cards, etc.

Nachteile

Even though it is very easy to use and set up, the UI feels dated and it lacks some features the competition has: like a more robust tracking system that can help us know exactly where to improve our message in the funnel (although they seem to be improving on this). Also, we don't like it depends on Google Hangouts/Youtube (a video MUST be uploaded to another platform like YouTube and the URL pasted into the video source). Finally, another thing that annoyed us was when they updated it to version 2.0: we weren't notified and we had to move to the new version in a rush so our webinar won't stop running. I remember it was not that easy of a process and took us by surprise.

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Vorteile

The ability to insert video, and products right into the Broadcast.

Nachteile

Cons: 1.) Limit on hosts or guests you can have. Super important to be more competitive just look at Zoom. 2.) The PRICE, the price is too expensive. This needs to come down to reflect the current industry rates and to be more competitive. Being more expensive than other competitors in the industry is not a plus, and I feel it hurts getting WebinarJam in the hands of a larger customer base.

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Vorteile

Here is what I like(d):
+ great mobile UX
+ evergreen webinars with "fake" participants option
+ a/b testing for registration pages
+ a lot of registration pages templates
+ participants segmentation and email editor
+ "automated" live offers to sell during live and evergreen webinars (CTA, images etc)
+ "push" emails after webinar (buy action)
+ super fast "reboot" mode if you are in troubles (ie. technical issues)

Nachteile

- impossible to stream from my website (embed)
- no google analytics integration (UTM tracking to compare traffic sources or build ads for segmented sources)
- automated webinars as a separate plan
- lack of other apps integration
- no simulcast (stream to FB/YT)
- lack of advanced templates design
- support is not always helpful (mostly they send links to QA pages)

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Vorteile

1. UI-- is great, simple to navigate and works really nicely.
2. lots of features that work really well in practise.
3. the actual webinar rooms and quality of signal with ability to use multimedia smoothly on my side for users to watch is amazing.
4. chat, handouts, polls-- all really fabulous
5. replay etc is excellent feature

Nachteile

1. Emails- we are having some issues with engagement on some of our tutorials. When I test the sign up process it ALWAYS works. But we are having issues with multiple users telling us they are not receiving emails prior to the webinar. This is affecting both the number who turn up to our lives but when we use paid for webinars there are quite a number telling us they never get the emails (not in junk/spam etc). The issue here is we have no way to track when emails bounce back from the individuals email server. Our only option is a short video we put on our website to tell people to contact us if they do not get an email within the first 30 minutes after signing up.

2. Certificates- I use another method currently but as we grow this would be an amazing feature. Your system already utilises the shortcodes for emails. If there was a way to be able to provide certificates that are personalised that would be a great feature that would be worth spending more money on for our business. Currently I do this manually on the desktop with mailmerge in excel/powerpoint to create pdfs and then send them from an SMTP client.

3 . Templates-- it would be really helpful if the profile were expanded to include ALL your defaults for webinars that automatically are present whenever you create a new webinar i.e. your logo within the emails, the body of the email you normally write, the replica replay and how long it will be present, all the editing of any registration forms etc.

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Vorteile

WebinarJam is fairly easy to use and has both sales and marketing functionality within. A big plus for the ability to create different landingpages. It is easy to create several automated replies to registrants that goes out based upon your chosen settings.
The software is easy for other to learn and the user inerface is easy to understand.

Nachteile

The resolution on live webinars are not good at all. In order to get any good quality on the live streaming, you have to use 720p or 1280x720 in screen resolution. This does not cope well with many of our software and our clients have complained a lot on this when participating on the live webinar.

A feature that is lacking is the ability to fast forward/back when watching replay using their own tool. This means that we have to download the webinar and place it on a different webpage and use other movieplayers. When they provide with an on demand functionality, the least I expect is the ability to jump to sections in the webinar.

There are only one person that can enter the admin tool and create webinars. You are only allowed to have one admin user. When the plan is to have several webinars and many may be at the same time, we have to have the option to have several admins that can create webinars.

The live screen itself is filled up with empty space that reduces the size of the shared screen. When showing functionality in a software, we need the whole screen so that the viewers can see everything in correct size and not minimized.

The support is only by email, and they very often answers generic answers although the questions are specified. There is little understanding of the problem and just on resolution it took many emails back and forward before I could get a proper answer.

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Vorteile

During the pandemic, this software came to us like God-sent from heaven. At the beginning of the pandemic lockdown, my company depended heavily on the use of Facebook Live to conduct free webinars.
Not until we came across this by recommendation from our marketing consultant, it was a total life changing experience.

One of the best things this software provide is that you can customize your own landing page!

We are a small startup company and we are still trying to get ourselves familiar with all webinar platforms.

And yet, WebinarJam offers a great way to build your own landing page seamlessly. It is easy, beautiful and direct to use.

You do not need a graphic designer to help you with the designs as they have a variety of templates for you to choose from.

I think it is a life-saver as I am not a creative person in designing and their templates are just easy to use.

Also, I love the fact that Webinarjam offers a real time chat feature, polls, ability to mark the "QUESTION" for speakers to pay attention to and also the show of the QR scan for participants to register.

Nachteile

The installation of Pixels can be a bit confusing. As each webinar being conducted means you have to reinstall the script to your connected site. It will be a hassle as we are using Wix and the installation of pixels from Webinarjam to Facebook and Wix can be a bit confusing.

But they do provide the ease of splitting the leads so that you get to know the data of your registrants who have registered, attended or left the webinar.

Moreover, I dislike the fact that not all mobile models are able to access to our registration forms which created some confusion for them causing us to lose of registrant numbers.

The streaming ability might not be up to the par as well. As we tried to stream our webinar through Webinarjam and Facebook, and yet we found out that the resolution from Webinarjam is way more pixelated and therefore we had to direct all our participants to our Facebook Group instead.

Customer support is good but if they could faster respond to us would be even better as submitting a ticket might take a day or two to receive a feedback. Hopefully, there would be a 24hour support window for customers.

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Gründe für den Wechsel zu WebinarJam

Vorteile

We like the ability to have several presenters work together remotely (incl. multiple presenter windows etc.) and the ability to setup several elements prior to the sessions like polls, offers, surveys. Also the chat and the "bigger audience" interactions work well. The video and transmission quality so far has always been good and customers seem to have a very intuitive and simple interaction as we haven't had any complaints about it yet.

Nachteile

We would love to have a more fluid switch between video and presentation. E.g. right after the video completes it should jump back directly to the presentation screen. We would also love the ability for the "request to speak" function to not require the attendee to become a presenter. It would also be great if a survey could be triggered directly after the session ends to enable the survey to be conducted by attendees then instead of requiring to send an email.
Also the registration should enable the option "add to calender" to put it on peoples agendas. The setup of the webinar could be simplified by a guide through and not individual selections of every screen and text.

In Betracht gezogene Alternativen

Warum WebinarJam gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu WebinarJam

Vorteile

It gave me an alternative to GoToMeeting, and seemed to offer great flexibility, and features important to marketers and people offering training.

Nachteile

The lag between broadcasters and receivers. Small number of Presenters, and the failure to maintain integration with Facebook Live. I feel like the owners just moved on to developing other products.

In Betracht gezogene Alternativen

Warum WebinarJam gewählt wurde

Gründe für den Wechsel zu WebinarJam

Vorteile

WebinarJam is easy to use from an attendee perspective. The pre-formatted landing pages are fantastic. The pricing is very affordable. I like that you can share handouts with attendees during the presentation.

Nachteile

There are multiple things that I dislike. Tech support is slow when you experience an issue and timeliness when you have issues with a webinar is extremely important. I don't like that I don't have the option to allow late attendees on WebinarJam like I do for EverWebinar - which creates a host of problems when you work with doctors who often run late due to patients. My attendees don't have the ability to fast forward or rewind the recordings which means I have the additional step of downloading the recording and then uploading the recording to YouTube. I really dislike the 30 minute wait between webinars, which is a scheduling nightmare in an of itself. When I originally signed up for WJ there were no limits to the number of attendees and now there are... which stinks. I'd also love the ability to add more registration options, not just name, phone, email...

In Betracht gezogene Alternativen

Warum WebinarJam gewählt wurde

Gründe für den Wechsel zu WebinarJam

Vorteile

I do a lot of online presentations to many people all over the world. This software has enabled me to have people from other countries to do one presentation for me which l record and l am able to use it many times without necessarily paying for their services and l can now have tailor made presentations for each market. I have created more time for myself to do other things that’s on average of about 20 hours a week because l no longer do the presentations live myself. The software is easy to setup and use and no more late night or early morning presentations because of time zones. This software adjusts for each time zone so l can have webinars running for appropriate times for people all over the world whilst l sleep. This system emulates real live presentations and a registrant will not know that it’s not live.

Nachteile

I have to scratch my head for this. If l could customize the registration fields to capture the information l want and if the system can pick which country someone is registering from so that their country is the first or top of the list to select instead of scrolling down when entering their phone numbers

In Betracht gezogene Alternativen

Warum WebinarJam gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu WebinarJam

Vorteile

It's a good "All in One" type of software for running webinars and covers all the basics well.

Nachteile

I've been with EverWebinar since the very first version and have since moved onto the 2 new platforms they have developed and am now using the new platform.

Unfortunately several months after using the new platform I am still finding and reporting new bugs to Support.

They used to be very quick to reply but nowadays it takes 5-7 days to hear back from them so tickets are open for many weeks.

Sometimes they fix bugs but often I am told the issue is on my side which is very frustrating since the Older Version of the platform worked like a dream and all the bugs only appeared in the New Version.

So as much as I like the EverWebinar Team the Customer Support is really lacking at times and that's reflected in a lower recommendation/score that I would normally give them but I have to be honest here.

Also, you can Request Features but some very important ones that received tons of votes from other users going back 2-3 years were never put on the Roadmap so I would like to see them listen to their existing customers more when it comes to what new features to add.