Floranext

Vorteile

Do you plan to open a flower shop and website but you are lack of website creation skill? Don't worry about that, Floranext can you help you with their service. You can create your website in a few minutes, the functions are very easy to use. With the Florist Pos, you can manage your flower orders, florist deliveries, and print tickets, ..... You can also use Floranext apps on your mobile and iPad. What I love from Floranext is we don't need any contract, therefore we can leave it whenever we want without any problem.

Nachteile

You must pay for their service but I think it's worthy.

Vorteile

It handles just about all of my needs and we are very happy with it.

Nachteile

One of the biggest issues for us is the duplicate customer problem and that we can't consolidate without floranext's help. I wish we could see a full list in alphabetical order so we could tackle the enormous amount letter by letter.

Vorteile

It would interface with our current operating system.
But that's about it. I didn't have room enough on the least liked to I am writing it here. The template is badly designed. The order form is floating in air on the page. Constantly having to go to the computer to show the employees where to put the information in. Too much scrolling and searching to fill order page on the order forms and drop down window. The customer's total shows up in white against a orange capsule at the bottom that you have to scroll to. Very hard to see. Looking for another POS. That's how I found this page.

Nachteile

Bad placement for filling forms. A lot of little annoyances like the back button doesn't take you to the previous page. Too much scrolling and searching to fill order page. Can't send email receipts on the accounts page. Doesn't take payment on event page or partial payments. I've sent detail information as to what changes need to be made and they are always changing it but adding unnecessary features and not fixing the basic problems.

Vorteile

Quick learning curve. If you've used other ecommerce software, this should be no problem. Easy upload of pictures, holiday pricing ability, all really good.

Nachteile

The price of course haha. But honestly, if you're the average busy shop, the 180/month for the package is well worth it in saved time alone.

Vorteile

The ease of using the platform and introducing it to new employees, it integrates well with Quickbooks, and the proposal section is alos very easy to work with and spits out a worksheet, a menu card and what needs to be ordered.

Nachteile

The only problem I really had was connecting to Stripe, I ordered the wrong equipment by mistale and it took forever to fix it.

Vorteile

The fact that they do most of the things for you. And above all they really put your name out there.

Nachteile

Customer service could be improved for when you need immediate assistance but can’t complain. I

Vorteile

Very easy to switch from our previous system. Love that we can email customers receipts and pictures with delivery confirmations.

Nachteile

Wish we could change up website design more. We have access to change out products and banners but like to change out style every now and then.

Vorteile

Product is easy to user friendly, but customer service is amazing! Very quick response and issue is always resolved.

Nachteile

Wish in addition to offering a website, an app could be offered.

Vorteile

I wish I would have used floranext years ago. Instead of loosing so much money with other website providers that took a large percentage from each order I received ! With floranext , you know what you are being charged and there’s no hidden fees . I highly recommend this company !

Nachteile

I have no complaints . There was really no issues that I can complain about .

Vorteile

What I liked the most about Floranext is that they made my transition as a new owner very easy. The website was already designed, and the pricing was already in place. They took their time to show me the website's ins and outs and were always available to me when I could not figure something out.

Nachteile

I have noticed that I can make partial payments, which would be really handy for weddings and big funeral orders.

Vorteile

Our shop has been using Floranext products since 2013 and would never consider changing. We get compliments all the time on our website because it is so different from all the other cookie cutter sites. Our clients mention how easy our site is to navigate and are happy that they are able to place their order online with no hassles. As an admin on the site I like how easy it is to make changes when necessary. The Banners given are beautiful and we can keep our customers updated on the tag line provided at the top of the front page. This especially came in handy when we expanded our business and through the COVID issues.

Nachteile

I can't think of one feature that I don't like with this software.

Vorteile

With the Floranext e-commerce site, I am able to add my own photos of products, Change the theme and look that best suits my business, and I can just do it with a few simple clicks. I do not need to call anyone to do it for me, unless I have questions, and Floranext's team is always there to help. The best part is I have complete control over my domain name, unlike other floral software companies. There is no contract with Floranext and I can move on with my domain name if I so choose.

Nachteile

Since being with Floranext, there have been no cons, the team at Floranext is always there to answer my questions via phone, email, or help desk. Since Getting the website, I have also added the POS.

Vorteile

We love the iPad pos, the delivery software, and the billing feature.

Nachteile

I wish this software accommodated multiple tax codes during a sale. We use different tax codes depending on the products being purchased and it would be less cumbersome to enter a sale for a client if it were possible. Also, we have clients that want to send multiple orders out at once, to a ticket based option would be great so we don't have to start a new order every time, saving time on the customer service end of the transaction.

Vorteile

Pretty user friendly- easy order entry. The proposals feature is awesome. I love that it’s cloud based so I can access anywhere. The super ticket printing is also awesome. It also connected easily with my wix website which was really important to me.

Nachteile

does not integrate with quickbooks even though it says it does. I have paid a quickbooks certified bookkeeper over $4000 over the last year and a half to get this working and it just doesn’t. Also, you can not send a house account customer a statement - well you can if you want them to call you completely confused and you want to look totally unprofessional. I literally have to create a month end statement in another software and send it to my customer. Good thing I don’t have a ton of house accounts. There are a few other issues but I think you guys get the idea.

Vorteile

I have used other Florist software and can say that I love how easy Floranext is to use. The software guides you through the process of taking an order, pretty much click, type and print. Floranext also helps me with our website and it is very user friendly and easy to upload our own pictures to our website. You can also route your deliveries from the software! Bonus!

Nachteile

I do wish you could see the routes after they were delivered and be able to print a map of the route. Not just the list of the route.

Vorteile

The ease of use, product categories and daily/monthly sales reports are my favorite features. They help me see what is selling, when it sells and what I don’t need to sell anymore. In short it saves me money and time! Time is priceless!

Nachteile

The split payment is sometimes difficult. Would love to have a notes section for house payments.

Vorteile

I love the ease of using this product, as a business we use this product every day; it was easy to learn and easy to use.

Nachteile

As of now I have no complaints, the software works great.

Vorteile

Very easy to set up, very easy to use. Cloud based makes it super easy and flexible for working from anywhere.

Nachteile

Staff could know their product a tad better.

Vorteile

Love this software & website. Very easy to used . Their monthly Fee was affordable and you get 100% money for every single order To your bank . ( just few % from your credit card payment process charge ) helpful customer service 24 hours support .

You Can received your order notice in any time and any where From your cell phone . That what I love .

Nachteile

So far all satisfied! The one things is if they can provide more page banner picture for selection that would be great. Love more beautiful pictures .

Vorteile

Everything

Nachteile

None

Vorteile

Software is fairly simple and easy to use, but lacking many vital aspects of POS in the floral industry.

Nachteile

Software is to simple. Have problems issuing credits, saving credit card info for returning customers, and can't implement holiday pricing on website according to delivery date (only by sale date). Importing of house accounts and balances was all screwed up.

Vorteile

ease of use of the POS system and the proposals features

Nachteile

nothing yet. we are very satisfied with the overall experience

Vorteile

Software is similar to Teleflora. the provide month to month contracts. Fees are reasonable. They can put a website together for you.

Nachteile

Takes too long to get a hold of anyonr at company. No one ever answers their phone. Difficult to get a hold of tech support or customer service. Chat supports takes a long time to respond. Our onboarding representative did not know how to setup the receipt and ticket printers. He took too long to get back to us whenever we needed anything.

Vorteile

Floranext provides a user friendly POS that allows upper management to train with ease. The POS is designed to correct you when fields are missing and is easy to follow.
In a world built around online ordering, the website allows you to manage it yourself giving you flexibility to add or change any products or inventory at anytime of the day. Clients rave of the ease of navigating the website.
The Proposals for wedding and events is amazing to give details to your clients so there is no room for error. Having the built in payment link is also a time saver for both the client and business.

Nachteile

After the new update there are a few changes that are being addressed by Floranext such as stock pictures to be removed, cut and paste in the website descriptions. Having said that, the Floranext team continues to work on this.

Vorteile

Easy to write, produce different proposals. Florals are loaded for you minus you entering in cost. Completely effective for a small business owner.

Nachteile

Would love to be able to copy pictures from websites vs. saving them on my computer.

Vorteile

They understand the needs of a florist.

Nachteile

Their website is user friendly and their customer service is superb.

Vorteile

Ease of Use, Price, Web presence, and most of all Technical Support, they have not let me down yet...

Nachteile

The software will allow the sale of Negative Inventory, which can cause issues at times. Does not automatically print Web Orders, once processed into the system

Vorteile

This software is designed and continually updated by actual florists who have very strong technical knowledge. We were desperately looking for a product that was smart, flexible and affordable and best of all... didn't hold you hostage to a large old-fashioned floral wire service. Floranext was like a breath of fresh air. We use the POS component to run our daily business (phone and internet orders, used to run at our Retail shop) and also the Proposal service for all our Wedding and Event quotes and scheduling. It's all integrated into one super easy to use cloud-based system. We can literally run our business from anywhere we have internet access (yes, we can go on vacation now and check our orders!)

Nachteile

Not much that I don't like, but I am hoping that through continued development, the mobile app becomes more enhanced. We aren't consistently using the delivery app for our drivers because they are freelance and it's more user maintenance than makes sense. When I'm on my phone and need to do any work, I'm using the web version on my phone, which is cumbersome. But at least I can check on deliveries, confirm orders etc.

Vorteile

If there’s one thing I really love, it’s the wedding proposal section. It’s literally my favorite part of the whole software. The proposals come out so clean and professional.

The whole interface is so user-friendly, I don’t even think it takes a whole onboarding session to understand it. If you play around with it, you’ll discover a lot at your fingertips. You will be happy with this if you’re a florist.

Nachteile

There isn’t much freedom to have the website done to your own standards or do any back-end coding, and that is my only criticism. They have their own templates, and I truly wish one day Floranext gives us the option to seek website design services outside of them. I’m normally not into cookie-cutter looking websites, and even though I still get that vibe from our site, I hope they somehow implement that feature for florists in the future.

Also, the email campaign I had started I was having problems with for the back end, in which I had requested help a lot for, but wasn’t getting the help I needed on a timely manner. Thankfully, [SENSITIVE CONTENT] helped me but it was over a month later.

Vorteile

The set up and ease of use was easier than I anticipated it would be. The staff is wonderful to work with and compassionate if you are computer challanged. This system offers 99% of what most florists would need on a daily basis and they keep expanding their programs.

Nachteile

Honestly my only complaint is that the Quickbooks on line link, is great for keeping track of your finances but I find that most accountants "hate" quickbooks on line. Now if they could link to a desk top version............WOW.

Vorteile

We use Floranext as our Point of Sale and for our internet orders. They have created a beautiful web page for us but we can also make changes and are in total control of it as well. We add our own images and are in charge of the products offered and pricing. It also offers Sales reports and daily delivery reports that are very helpful. When I have had questions their tech support has been available instantly. With the recent Covid issues I could not log in from home and they helped me solve that within a half hour of calling.

Nachteile

We cannot think of anything that is missing at this time.

Vorteile

Floranext is very easy to use. I took over my aunt's flower shop, who was already using Floranext. I was able to sit down, and figure out how to use it on my own. When it came time to decide whether to keep Floranext or not, I opted to stay due to this.

I primarily use Floranext to keep track of my in house orders,deliveries, and sales. This works out very well for me. I also heavily use Floranext as a Customer Management Database. It's very easy to find and update information as needed. As well as keeping track of my house accounts for billing.

Nachteile

I really would like to see there be a choice of fonts when utilizing the Card Message field. Currently there is only a plain font, and there are times when a script or cursive font would be really nice.

It would also be interesting if there was a way to store floral recipes in the system, and a current stem count per flower that would automatically degrade inventory counts based on live real time sales. That way when there are high order volumes you can easily see if you have the flowers available while you're taking the order, and if you are low you'll know you need to see about ordering more before pre-book for the following week. Now if that floral recipe was able to print on the order also, that would be outstanding for when a designer is helping out that might not be familiar with the recipes

It would also be beneficial to be able to enter multiple orders at once.

Vorteile

The best part of the Floranext POS/ Website is how easy it is/ was to integrate my customer database as well as navigate all the features. It's basically foolproof. I think it was created by florists for florists, therefore making it super friendly. The delivery manager with GPS routing is amazing! It's like Amazons delivery service where you can take a photo of the arrangement if its left at the door and the customer is notified in real-time.

Nachteile

The only thing I think could improve is having a timed feature for rush deliveries on both the website and POS system, that could integrate into the delivery routing system.

Vorteile

I been in the florist industry for over 40 years. I was a Teleflora florist for a very long time! Being in a small town 3 stops lights I figured this time I didn’t need to be, Teleflora shop anymore! I just needed a soft ware that would keep good records, customers love the fact they can call and all their info is right there it makes taking an order much easier! And my customers love the fact they receive a picture of the arrangement that was sent to there loved one! I love the fact I can change my front page monthly, and change out the arrangements! And sell what I have!

Nachteile

I had too spend a month going through the website pricing product bring it up to 2020 prices! And some designs I will not do ugly so I had to removed them off it’s been a year and sometimes an arrangement our plant comes through the the price was WRONG! So I honor the price and then up the price! And it still sales at the correct price! Right know we are working on a few issues with the system! But, overall it’s a great system!

Vorteile

I love the calendar on the website! I love how easy it is to stop taking orders when we are busy or to block off days when I want to go on vacation. It is easy to use and set up. The people from Floranext were so helpful with setting up my site. I think the end result is beautiful and I have increased sales! I also like the banners that are easy to change whenever I want a new look. I love my new site!

Nachteile

For some reason, I get quite a few calls saying that they did not get an email receipt. I'm not sure if that's a glitch in the system or if they are not checking their junk mail. It also has a glitch that if people just put in the zip code when ordering for delivery, it goes into whatever state that they are ordering from. So I get a few calls thinking we don't deliver in that zip code. Once they put in Colorado it totally works.

Vorteile

I can easily upload pictures of our one and only products. Pricing them is also very easy and it's no trouble to change the pricing. My customers also love my website and have said so many times. This website shows our customers that we care and are savvy in today's world. It is very easy for them to navigate and understand the ordering process. I actually let our instructor use our website during a small business seminar. She actually said that our website is exactly what every business needs. I tell all my florist friends to use Floranext.

Nachteile

My only wish is that there was less spaces for our customers to write on our enclosure cards. Sometimes they get to wordy and it is difficult to put everything they wish to convey on our cards.

Vorteile

The personal is always ready to help you with your questions and concerns. Floranext also call us to follow up on how we are doing and what can they improve.

Nachteile

I wish the software could allow us to source our orders by dates, names, etc.

In Betracht gezogene Alternativen

Warum Floranext gewählt wurde

Gründe für den Wechsel zu Floranext

Vorteile

Floranext is a very user friendly software application that delivers real-time information whether I am in my shop or out in the field. The integration of point-of-sale, with website orders, and delivery confirmations are a must have in my retail flower shop. The added feature of uploading pictures to the customer order saves steps from having to text or email the customer and also serves as a reference for repeat orders.

Nachteile

The downside to Floranext is when the internet connection is down. I have worked around this problem by using my cellphone hotspot to connect with the iPad and the Floranext app. This has also worked when I am making sales away from my brick and mortar, such as the farmer's market.

Vorteile

This software is built by someone who knows the industry in and out and had their own floral business for many years.
This software is designed to have the work done for you. You can keep everything in one place and they don't stop to think outside of the box if the client is interested in particular features.

Nachteile

There is always room for more features and they would customize it to fit your needs.

Vorteile

I love how user friendly the software is. Everything from managing my POS to making changes to the website can all be done quickly and easily. Taking and receiving online orders is a breeze! I also absolutely LOVE that they've added Google review integration with delivery confirmations. In just 2.5 weeks we've gotten 7 new reviews... such an impact for my growing small business.

Nachteile

I wish there was more customization available for the website. The templates available don't allow me to create the website I want very well - or maybe I just don't know how to do it? There wasn't a lot of training in the way of website creation and so it's been a lot of learning as I go.

Vorteile

Floranext customer service is great. Anytime I had a question about the website [SENSITIVE CONTENT HIDDEN] or another team member responded quickly with guiding me through every step. When I wanted to add wedding packages and other special events all I did was tell my floranext rep and he did all the work .The website is easy to use.

Nachteile

What I like least is that I had not heard of it sooner

Vorteile

It's very easy to use. And I can customize it to my shop and my floral arrangements. I change up the banner based on holidays, I can take things of my site with a click of a button. And the wedding proposals make doing weddings so much more easier and the brides love the set ups.

Nachteile

When typing an enclosure card for a client we run out of room quickly. Wish we had the option to add more words to the cards. Also wish there was recipes for the florist for the floral arrangements on the website given to us.

Vorteile

We had a website from another company for years that was more expensive than Floranext and less user friendly. I love that our Floranext site can be customized by us and it stays that way until I change it, software updates etc., do not mess up hours of work like we used to have to deal with.
If we ever have a problem customer service is awesome and always gets things taken care of very quickly.

Nachteile

The one tiny drawback is that customers cannot select a pick up time for their orders.

Vorteile

This website POS system saves my day I’m telling you! Forget doing old school paperwork, and having a ton of paperwork sitting in boxes for 10 years!! This has been a complete lifesaver and came changer for me and my business! Love love love!

Nachteile

I wish there was more banners to choose from.

Vorteile

Its cloud based so I can use it at home as long as I have a working browser and login. There are no contracts. I am able to map out delivery routes and still print on floral paper from Teleflora. I can open up multiple browsers to do multiples at once. I can easily pull reports and see how I did during the day and it calculates taxable and non taxable items at the end of each month. It has Stripe Integration which I believe is safer than other payment processors.
Good news is that I have always been able to reach out to IT Support and have requested changes and they do listen and work on them. Some things that I have asked for they have fixed or implemented.

Nachteile

There are still a few UI issues that don't always make sense. I am not able to send out invoices (only email receipts). I cannot perform multiple delivery orders in one transaction. Sometimes the server is slow and transaction take a while or sometimes the server is down or something and I can't access the POS. Its not the end of the world but you can tell they are still working on the software.

Vorteile

Floranext POS is easy and user-friendly. Taking an order in the POS is a breeze. The websites are so wonderful, I am able to customize and design my own website, unlike my previous wire service website. I am able to add my own images of products and set my own prices with just a few clicks. My sales have soared because of Floranext, no hidden or extra charges, just one monthly fee.

Nachteile

There are no cons to the Floranext florist POS and florist website. Floranext understands the floral industry and florists.

Vorteile

It is made for florists so the functionality of receiving orders, making card messages and the like are great. They set it up to mimic Dove and FTD, so it is an easy switch with far less cost. Also, being an online program, it is accessible from anywhere and if you have computer problems, you will still be able to use it.

Nachteile

There are still some functionality issues with the delivery management, but they are continuing to update the program and make it better.

Vorteile

Floranext is super easy to use to build on and navigate through. It's affordable and the staff is quick to get back to you if you have an issue.

Nachteile

I want to add tip line for our delivery drivers to get tips in advance from the sender, but right now Floranext is not able to add that feature to our website checkout page.