Operations Hub

Vorteile

The support is great. The platform is intuitive and has a simple UX/UI design. Data management and contact management feature in the CRM is top-notch in the industry.

Nachteile

It's quite expensive for statups, there are add-on fees for additional features, but it can be helpful as the company grows from mid-to-large business capacity. There are still a lot of features that aren't available that many users are requesting. Hopefully, their developers will release an upgrade soon.

Vorteile

So easy to set up and sycn as many custom fields between Infusionsoft and Gist as I wanted. Works perfectly! And instantly!

Nachteile

It doesn't sync all "Tags" at once (as there could potentially be hundreds or thousdands), but you can sync as many individual ones as you want.

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Vorteile

Op hub was very useful in connecting everyone.

Nachteile

The set up was a pain but overall still good product.

Vorteile

I thought that I would like that it has a free option

Nachteile

I dislike that the free option did not have many options. I am a small business and I am not ready for all the other features

Vorteile

It is more flexible than any other tool, I can connect any custom field I want.

Nachteile

Updating based on lists would be a great addition.

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Vorteile

It works really well sending our CRM contacts into Hubspot and easy to use. I could create rules to organize the data without interrupting others Hubspot integrations.

Nachteile

Piesync doesn't provide a good solution when the fields mapping don't match well. For example, a Country drop down menu in Pipedrive that doesn't match with the Country open box field in Hubspot.

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Vorteile

PieSync was the only option we could find that allowed us to connect ZohoCRM and Outreach.io - at least to do it well. Zoho Flow claimed to work, but it was a catastrophe because it was both unreliable and drove up the cost of our ZohoCRM seats because it uses webhooks. PieSync does it all intelligently with API's, and we used it to sync with MailChimp too. We only use one-way sync because it's all about marketing automation for us, and PieSync has been a an all-star for us. Their customer support was also super helpful when we hit a snag early on!

Nachteile

The two-way sync can drive up costs quickly, so you want to be sure it is worth it for you.

Vorteile

With Piesync it's very easy sync two databases, you can also customize the parameters based on which to synchronize the database and perform simple automations.

Nachteile

Piesync is not cheep for large database.

Vorteile

Keeps multiple systems in contact sync in real time

Nachteile

Does not remove contacts when you delete them from one system.

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Vorteile

It is one of the best software around there for data entry

Nachteile

In my opinion it is a little bit costly. The professional package is around 890 dollars which is really costly for someone who doesn't have that much funds

Vorteile

It has all the bells and whistles you could possibly needz

Nachteile

It is just too much. I tried to implement an ATS function within it and it was nearly impossible.

Vorteile

I don't ever have to think about this. Syncs magically happen when I'm not even looking for them to!

Nachteile

Not sure I have nailed down the best way to sync across various platforms but overall this is a great tool.

Vorteile

They just added a "leads" sync to Copper which will be really helpful. Overall a great tool.

Nachteile

Seems to have a little trouble with multiple platforms creating loops but that is most likely my user error and the wrong order of syncing and not the platform itself

Vorteile

Seamless & nearly immediate integration with our CRM system
Reliability is sure thing
Customer Service

Nachteile

Would be nice if there were means to sync with only certain categories of our CRM, thus alleviating my cell of thousands of contacts I have no use for.

Vorteile

It was easy for me to get some sync tasks done between products in a pinch. I could easily select the products I was using and connect the mapping in a reasonable way.

Nachteile

I can't do any advanced customizations or advanced programming with the tool. I'm not sure how to get some of the mappings customized in the way that I want them.

Vorteile

Deep integrations happen extremely quickly with zero code. I can map 100 fields in 5 minutes. You set it and forget it.

Nachteile

Only syncs contacts with email addresses. Cannot sync contacts with no email address (using phone number as unique identifier). Cannot sync records other than contact records.

Vorteile

It saves me time and aggravation by eliminating the need to post information manually between various pieces of software.

Nachteile

Some of the integrations I would love to have are still in development. I have no doubt, though, that they will be coming.

Vorteile

i use this to sync activity from our crm to our email automation. they support a ton of different integrations. This is better than zapier or other 3rd party integration tools because the sync is bidirectional

Nachteile

PRICING - since they charge you per user synced it's really easy to start spiraling in license costs. for some reason, the assumption is that you have a lot of contacts to sync you are an enterprise customer? what, a small business owner can't have 30,000 contacts? i understand that this is an attempt to price by value, but it doesn't understand the use case.

Vorteile

Hubspot data can get messy, and ops hub helps you fix that. It’s powerful, and reliable.

Nachteile

A key challenge in Hubspot operations is regarding field permissions, not only at contact/company levels, but also at the SKU / Deal levels. This is what the company needs to invest on to go head to head against Salesforce.

Vorteile

Simple, it works, and support is great

Nachteile

Adding some other software eg Campaign Monitor into the mix can add to the cost

Vorteile

No single CRM seems to be effective for the different ends of the business that need one, and the cost of platforms that have multiple kinds of front end so they can claim to do it all is prohibitive. So synchronising the underlying contacts between multiple specialised platforms is an important requirement. Manually implementing and maintaining APIs between multiple platforms ourselves is a complete no-no, so this is perfect to keep our multiple CRMs (plus Google Contacts, so I know who's calling by caller ID alone) properly synchronised.

Nachteile

It was too easy for me to accidentally add features that my plan didn't allow - synchronising custom fields for example - which turned off syncing when the trial period expired. However, customer service fixed that same day and I haven't had to touch it since!

Vorteile

Reliable service. Does what it promises

Nachteile

It doesn't promise too many features for the Insightly Google Contacts connection - at the moment.

Vorteile

Piesync is a massive time saver allowing you to synchronize multiple data sets. I do a lot of business consulting and there are several different CRM's I like and recommend depending on use case. PieSync allows me to easily move data from one service to another. It's also very useful for integrating missing features from one program. For example, lets say you are using CRM XYZ but it doesn't offer the mailing list features you want, piesync will synchronize in both directions with over 25 email marketing services. Basically, using PieSync allows you to build out an automated/customized software stack that would be extremely difficult to replicate with automated data synchronization.

Nachteile

Only real con is they may be missing a a few popular apps but they have a huge list of integrations and are adding new apps all the time and they take customer request seriously.

Vorteile

The ability to connect two databases and keep them both in sync with 2-way synchronization is the holy grail for database management. It enables you to not only have a back-up but also a "master database" which is so important for compliance with data protection legislation.

Vorteile

Getting set up takes about 5 minutes and the paid version are quite inexpensive.

Nachteile

Some software packages that other middleware providers work with are not available.

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Vorteile

Operations Hub est un logiciel que j'apprécie bien compte tenu de sa facilité d'utilisation. Il me permet de synchroniser des contacts. C'est un excellent outil car c'est une plateforme intuitive et simple.

Nachteile

Non disponibilité de certaines fonctionnalités couplé de son coût très élevé.

Vorteile

- It SYNCS contacts (which is not "pushing" contacts via Zapier) between any system that uses it.
- It WORKS FLAWLESSLY. I never have to mess with it. It just works.
- It's fast.
- Umm... what else is there? I mean, it SYNCS your contacts in real-time!!!

Nachteile

- More developers (and therefore more "management" of software companies) need to use PieSync for their integrations.
- It's not free - which is fine because it is WELL worth the money for what it does.

Vorteile

It's easy to set up and use. The website GUI is simple to follow and allows you to connect 3rd party contact apps to each other for two-way synchronisation.

I use PieSync to keep the contacts in my two Google accounts -- personal and work -- in sync.

I also use PieSync to keep my Customer Relationship Management (CRM) package -- Nimble -- in sync with Google's G Suite and visa versa.

Bottom line -- it just works, and it works well!

Nachteile

I have a large number of contacts (3000+) so the pricing for synchronisation starts to become an issue.

Vorteile

We are regularly using automation at our company and for our clients. Having proper 2-way sync is tough to come across for all of the SaaS that we are currently using. In some instances, we have made Zapier work to give at least 1-way sync, which is still required at times, but when possible, we definitely use PieSync for our syncing needs.

Nachteile

I have some SMB clients that have a lot of contacts but they are still a very small company. The pricing does start to get pretty expensive especially if 99% of the contacts dont actually change on a regular basis. If you have 100k people in your CRM over time, even if you arent touching most of them, you have to pay for a pretty high tier to keep them synced.

Selective sync is good in this regard if you dont want everyone in your CRM to be synced to say your Help Desk for example, but there are scenarios where this can get pretty expensive.

Vorteile

A good centralized platform for managing our day-to-day business operations, in addition, is pretty straightforward forwards automating processes and managing customer relationships between different stakeholders involved

Nachteile

The notification system is not accurate in all cases and information provided by the platform sometimes looks confusing( as the number of options sometimes look overwhelming for the different teams involved in different ad hoc tasks)

Vorteile

PieSync has made it incredibly easy for us to sync groups between Prosperworks (our CRM solution) and MailChimp. We use tags in Prosperworks that indicates which groups we want to sync, and then send targeted campaigns to those groups in MailChimp. PieSync is extremely clear, and allows users to build sync solutions using a step by step prospers that is very intuitive.

Nachteile

The only downside is that it is not cheap. If it was half the price, it would be even better, but to be honest, it is so valuable, at least for our needs, that we are willing to pay it.

Vorteile

That it actually syncs and that it works consistently! No triggers are needed although you can set rules. Set it and forget it :)

Nachteile

Nothing really, While I feel that it is quite simple to use, if anything it is too flexible (multiple rules, ability to sync to and from more than one platform). While valuable, this might be intimidating to some users.

Vorteile

It's easy to use
Works extremely well
Great Customer Service
Limited bugs
Reduced extra time
Increases the quality of all our data
Great selection of business apps that connect with their app

Nachteile

It takes time to set it up and test the connections. However, less time than other products.
Would like more automated detailed reports on sync issues by transaction.

Vorteile

indispensable 'tool' and great support team

Nachteile

I can't think of any

Vorteile

It integrates everything very seamlessly

Nachteile

It has a very steep learning curve. Takes a while to get the hang of it

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Warum Operations Hub gewählt wurde

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Vorteile

It's an excellent tool that allows you to synchronize contacts in all your applications and software automatically, which saves me a lot of time and allows to optimize my work; the changes are constantly updated, so I don't have to worry about doing it manually or being on top of it. It works perfectly and the synchronization is done in a multidirectional way. It has a large list of softwares that are integrated into it, and each day increases. The configuration is simple, it is easy to understand and use because it has a fairly intuitive user interface.

Nachteile

For now I've no complaints, it has worked perfectly and I'm completely satisfied.

Vorteile

The tool has a simple, straightforward UI and allows me to keep all my contacts in sync between my cloud apps. The tool allows both bi-directional as well as uni-directional syncs in integrating data. Also, they have a stellar support and onboarding team, who are readily available to help when you need it. Moreoever, the team is responsive in listening to our requests for adding other cloud-based applications when they are submitted to them.

Nachteile

The tool does require you to invest some time to set up, but their support is awesome and super helpful. It would be nice to have versioning, roll-backs and a detailed history of synchronised changes.

Vorteile

Overall it is a good software to improve customer service.

Nachteile

I think the automated tasks should be increased.

Vorteile

It's a great tool to synchronize contacts and not have to rewrite them in every software that we use. I really like that the synchronization is bidirectional, it saves me a lot of work. It gives you the opportunity to scale through your plans and that's pretty good.

Nachteile

The price is adjusted depending on the number of contacts, so if you have a small company that is growing, you can pay a lot in the future and that depends on the number of contacts you need to handle. I think that the number of users or customers that a company has, doesn't determine your monetary income, so you may end up paying more than you earn.

Vorteile

I wanted to get rid of duplication of data wasted time of manual imports/exports between different applications and maintain a stable business workflow through near perfect synchronisation between the tools of my choice. This has definitely been realised.

Nachteile

There are some minor syncing issues with the virtual LinkedIn folder in Office 365 / Outlook Exchange but the proactive approach from the developers in attempting to resolve this has been admirable. I have faith that they'll succeed.
The price increase when wanting to upgrade from a small package to a medium and beyond package is considerable. I was fortunate to be able to increase my customer database swiftly but the price increase to sync my contacts across multiple apps was cost prohibitive and caused me to scale back the use of this otherwise outstanding service.

Vorteile

I was nervous about integrating our CRM system with HubSpot. PieSync made it incredibly easy to set up all the sync integrations, even for me being a non-technical person. I like being able to see the statistics of everything. I love that everything syncs to our CRM system super quickly.

Nachteile

My only issue, and it's not huge, is that there are some fields that don't sync because of the type of field they are. I found a work around but it would be great if for example, a drop down in CRM could map to a drop down field in HubSpot. There is also a little button that sometimes pops on automatically when setting up an integration that will sync the other way around. That has gotten me in to some trouble a couple times but I have to just remember to turn it off. Would be nice if it didn't automatically turn on.

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Vorteile

It works and fills the gap where disparate cloud services do not provide native sync I/O (outside of direct API or CSV import/export). With recent funding, it looks like the velocity of adding additional sync end-points is increasing. Very nice.

Nachteile

Currently, there is no history or logging of what happened. There isn't much documentation about what fields are synced (and/or it seems like there are fields that are not synced, that would be helpful to sync).

Vorteile

I am using Piesync for a long time. It works great. You set it once and forget it because it does it's job.

Nachteile

Can't think of anything. It simply works.

Vorteile

2-way-syncing is a great and necessary feature
easy to adapt recipes for special use cases
very good video tutorials

Nachteile

complex customisation options but good possibilities to deal with through tutorials
waited long for implementation of fullcontact app

Vorteile

Seems to be quite capable and does exactly what I need

Nachteile

Had one issue in the very begning where some contacts were duplicated and their support service was able to quickly resolve and fix it

Vorteile

PieSync's intelligent syncing helps translate all of these tags effortlessly into various segmented e-mail campaigns in Mail chimp.

Nachteile

The intergration process was slightly technical and a bit slow. I would recommend tutorial videos to help

Vorteile

Easy to set up and use
Works great

Nachteile

The Mico Plan only lets you sync one connection.

Vorteile

PieSync offers a two-way sync, which keeps your contacts and information in sync scross multiple platforms. It's easy to setup with basically a set it and forget it process. It's been reliable for keeping information synced since I started using it.

Nachteile

The way they price syncing can get expensive fast if you have a lot of contacts to sync. If you have the same contact on two platforms and want to syn them, they count as two separate contacts. So keeping the same 500 contacts synced between two platforms counts as 1000 contacts. If you add a third integration to sync, you can see how this adds up very fast.

Vorteile

Totally behind the scene once you set it up. 5 minutes setup time and it works without any further intervention.

Nachteile

Would have liked it to be competitively priced. Especially I run an organization and have all my sales team on highrise but does not make sense to have them all on Piesync because of pricing.

Vorteile

PieSync was super helpful as I was creating a POC for prospective client. To me it's like having a Swiss Army knife of connections vs. going out and building one or a series of them. I looked at some other solutions and found PieSync to be the best option, and the most affordable.

Nachteile

They need a developer's package or in my case, an agency reseller program as we're going to sell the service as part of a functional solution to a series of clients. If that exists, it wasn't easy to find on their website.