Housecall Pro

Vorteile

The ease of scheduling in the program and the ability to customize

Nachteile

Pricing wise it is too
Much for our company

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Vorteile

I didn't like anything about the company

Nachteile

They lied to me to get my business by promising a gift card

Vorteile

The fact that the softwares saves me 4-6 hours a day to do other important things is a game changer.

Nachteile

I would love to see a software integration to maximize drive time between job by showing the optimium place to schedule a new job.

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Vorteile

Scheduling, invoicing, and accounting is Very easy to use. Ability to TAG customers and Tag Jobs is awesome!

Nachteile

> Some very important features are not being updated like the Post Card campaigns. We send Christmas post cards out every year and the feature is lacking is some very critical ways and hasn't been updated since I signed up in 2016. I've pointed out these flaws to HCP each time I use the feature and still have not seen any improved implementation. Very frustrating and time consuming to get the post cards to the right clients and exlude the ones you don't want. It really just needs some major improvement

> The customization of the Customer heading for invoices/ Estimates needs to be more flexible so you can Have a Customer Name & Job Name, Customer address and job address (different scenarios). This is an essential feature that is missing unless you do some drastic custom editing just to get it the way you want which takes alot of playing around just to get right, then you have to switch everything back when your done.

> They charge extra to have an essential feature that allows you to send reminders to maintenance customers.

> HCP Doesn't allow you to save customized Email headings when you send invoices and estimates, so you have to save templates on your computer and copy and paste them each time. The default heading is very simple and crude: "Hi JOHN DOE, Attached please find estimate #5555 from "John Doe Cleaning" Thank you.

Vorteile

The functionality of the app for my workers. The workers knew what the house looked like, they were given the directions to the location, and the workers did not have to sign - in to sign - out. This app allowed me to treat my workers professionally ... not requiring them to sign in, however, they did have to sign out.

Nachteile

The unattractive window for buying the services on line. It was unattractive and not very intuitive for people who want to book online and also their documentation (the "how to") should be laid out in a simpler way. It should be understandable to a 4th grader, yes I'm a retired educator.

Vorteile

Our customers love the communication. Our staff love how easy it is to use the app. It sets us miles ahead of our competition and gives us that sharp professional look we strive to bring our customers on the job. The fact that it communicates with our Quickbooks software makes the accounting end simple and saves a tremendous amount of time.

Nachteile

At this point, there isn't anything I don't like about HCP! I am a happy customer!

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Vorteile

Scheduler
Customer data base
Invoicing
Pay online option
Help chats
Available on all my devices

Nachteile

Looks and works differently on each of my devices
Not easy to extract the information I need for a report or list
Some new improvements not working well

Vorteile

Housecall pro is user friendly and full of resources we use every day from scheduling to invoicing to time trackers for our employees and much more.

Nachteile

No cons! Housecall listens to their “pros” and makes adjustments as needed. We’ve loved growing with them!

Vorteile

I was turned on to the program when I saw the many functions you offered to allow companies to send off many reminders to the clients. The biggest complaint from clients is reminders and teams showing up. My issue with the reminders on your program is not detailed enough. The app that integrates with the system doesn't offer what I need. Zenmaid does, so I know it can't be that difficult, but they didn't offer other things you did. If we can fix the detail of the reminders, the program would be amazing.

Nachteile

The reminders are not flexible enough to detail them to certain types of reminders

Vorteile

I like the convenience it gives to the customer, and a lot of other things like the option to be able to speak to a staff member.

Nachteile

The batch invoices, I would like to see a total at the end of all the batch invoices so if the customer wants to pay with one check, it would give the total at the end with all the invoices. Also, when changing the scheduling, I don't like for example if I'm changing the schedule for the following week, i have to constantly click to the week after I change something, it doesn't redirect me to the page I was originally on, I have to go back to the schedule.

Vorteile

The easiest to find anyone to do anythin

Nachteile

Don't have any issues at all with the !!!!!

Vorteile

Mobile dispatching, GPS, fairly easy to use. Text updates. Omw, start, finish.

Nachteile

Notifys everyone when you make a change, no service agreements for weekly and biweekly clients, doesnt allow tipping on the customer facing app, no monthly statements for credit cards. Clients can't leave us notes, I dont have someone I can call - I like the chat bubbles but a lot of times I dont have time to wait or watch a video to learn. I also dont like I cant see the time elapsed on the app.

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Vorteile

I liked the fact that you could process credit card transactions from customers right from the app and did not have to process cards through a separate merchant account.

Nachteile

The rates to process credit cards are slightly higher than the other merchants. Not only did I have to pay a percentage but I also had to pay $0.30 per transaction.

Vorteile

Easy to use and also easy for employers to use

Nachteile

Interactive part isn’t all that great could use some new color

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Vorteile

what I liked about this software was that there was so many features on there the contact information for your customers MapQuest so you know where you're going price ranges you can add on services... The only bad thing is unfortunately my company did not teach us how to use all those things so we didn't fully get to use the app correctly

Nachteile

it was a little bit confusing that could be however because we never got taught how to use it but just figuring it out yourself it was a little difficult

Vorteile

Its always improving and those improvements are based on feedback from users. It has also automated lots of task for us so we can focus more on growing the business.

Nachteile

New features sometimes require plan changes and price increases

Vorteile

Reports, functionality marketing and customer Service is great

Nachteile

Sometimes take a while to connect, specially with the new server.

Vorteile

1st its super easy to use and it does so much. Scheduling, Fast Credit Card Processing, Automations, Post Cards, On My Way Notifications.

Nachteile

It still does not have encrypted Credit Card Functions so we have to input credit card information constantly.

Vorteile

I can keep up better with my schedule and my clients love the notifications.

Nachteile

It’s a little experience compared to some other softwares, but I haven’t used others so I can’t say if they are as good as Housecall Pro.

Vorteile

It encompasses many tools, if not all, that a small service business needs: basic crm, basic email marking, sales recording, estimates, scheduling, employees time tracking, clients' service notifications, invoicing, payment processing... all in ONE single application... WOW! No more duplications juggling with several apps!

Nachteile

The employees time tracking could be improved: ability to check my staff from my mobile app, ability to freeze or color cells to allow for better visionning of large team.
The merging into quickbooks sometimes does have some hiccups, so beware.
It would be nice to have a nice picture sizing application available within the postcards app.

Vorteile

HCP provides everything we need as a maid service, to run our business smoothly. We have used them for 3 years and love them!

Nachteile

Can’t think of anything. They’re awesome!

Vorteile

That I can do 3 things with one entry. Enter a job, enter it to Quickbooks and assign to an employee.
I'm sure there is more but I haven't done my first month billing yet.

Nachteile

I can't zoom in on the APP on my phone.

Vorteile

It keeps all jobs in one place.
Records history of clients
allows communication between customers and business
techs can receive notifications
can pay through app

Nachteile

The app is a lot different for Android and iPhone. The Android app is much more difficult.

Vorteile

The notification process to customers when en route and feature scheduling.

Nachteile

The fact that each time I add a customer to the calendar for future dates it hammers them with text messages.

Vorteile

Software was very easy to use. I'm still learning

Nachteile

At this time I don't have any dislikes

Vorteile

I like the notification that are dispatch out to customers and the ease of producing invoices

Nachteile

Not knowing if travel notices are recieved. I believe it may be operator error.

Vorteile

It's easy to use once you figure it out. Still lots to use and easy support incase you need it.

Nachteile

Needed it sooner. But over all getting better and better in time

Vorteile

The scheduling of each job has great info to reference back to, the customer profiles is efficient for valuable data pertaining to that customer. My Sales Rep assisted me above and beyond.

Nachteile

Haven't fully begin the function as of yet, still building for my site but so far there is nothing I don't like.

Vorteile

Having everything in one place. Also, when I add a house in it showing me details about the home.

Nachteile

That it does not send a text reminder to the customer. Only email reminder.

Vorteile

Fairly easy to use. As we want to be as paperless as possible, this software gives us the flexibility to achieve our business goals .

Nachteile

There is a lag time between windows and it's been a learning curve on waiting for the software to move various applications.

Vorteile

The customer service is astounding, and the ease of use

Nachteile

Having trouble sending invoices on a monthly basis instead of at the end of each service for recurring customers

Vorteile

Ease of use. I like how the app is structured.

Nachteile

NA/ I have used the app long enough to have an opinion.

Vorteile

It has lots of features and is constantly adding and improving. It is easy to communicate with HCP via facebook or their online feedback tool.

Vorteile

It’s so nice how all communication is in the app with pictures, pricing, etc. and it flows to QuickBooks.

Nachteile

I wish I could have 2 accounts and toggle within the app between locations so I can easily schedule from my phone without having to login in and out.

Vorteile

Features all in one location, Chat customer service, Phone App.

Nachteile

Not all the features we need or were used to across platforms.

Vorteile

I love that I can put my logo link it to my Facebook and leave a quote on each invoice of what my company stands for it's awesome

Nachteile

I wish you guys did Payroll that would be the ultimate instead of me going through another company to distribute paychecks to my future employees

Vorteile

It was very easy to use for someone who has no experience in technology and other tech stuff.

Nachteile

Everything can use improvement because it's made by man. I don't really have a negative comment or what I don't like as of yet. Thank you.