Setmore

Vorteile

My favorite thing about Setmore is how easy it is to use, yet filled with all the information I need to book the right appointments and services every time. Within the first month, I was able to create my return on investment and provide value to my clients via documentation and regular meetings.

Nachteile

Setmore's sole flaw is that it can occasionally crash. Occasionally, things don't save correctly and updates don't appear until hours later when you reenter the application. Setmore's only genuine flaws are these little hiccups in the system.

Vorteile

Setmore is easy to use and has a lot of options to make it your own. I especially like the ability to create many tailored services and provide individual links for each.

Nachteile

Not a huge concern but if someone cancels or moves a meeting themselves, it does not adjust on my end in zoom. It does grab a meeting link when they originally sign up and shows up at the appropriate time and day in zoom, it just won't move in zoom if adjusted. I would also like it to show the name in zoom instead of 30 minute meeting. It shows the name in the calendar which is definitely more important. Neither of these are deal breakers for me.

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Vorteile

There are lots of free options that help me a lot. Their service is great and fast.

Nachteile

There are some areas they need to improve to make their service better. I want to use only Venmo for my clients, but I can't display Venmo as the only payment option. I believe PayPal is part of Venmo, so I have to offer both PayPal and Venmo as payment options. Additionally, I requested the ability to apply discounts individually for my clients, like allowing them to use a coupon for discounts. Unfortunately, they don't offer this option, which is inconvenient for me.

Vorteile

Affordable alternative to Calendly. The UI is simple and easy to follow.

Nachteile

Integrations don't work quite well. Google Calendar integration is a hit or miss.

Vorteile

It was very easy to set up. I used the free app for the first 10yrs of my business. I eventually set up a paid account so I could utilize the extra utilities. especially the text reminders and email reminders.
I have researched other business and health App.s and I find this one is the easiest to set up. Also the help you get is very prompt and if they don't have the answers they will find the answers.
I can use this anywhere around the world.

Nachteile

The con I have is only one so far. its the Text reminders are linked to another phone number connected to setmore. So if the customer texts back to that number instead of my personal number I don't get the messages. This is a big issue. I would love that to change. So please admin if you are reading this. Change your program to let the customer send the reply to the text message to our personal phone numbers not to the automated one. I have a message on the automated message to text or ring my number but people don't read all the message and just press reply.

Vorteile

Ease of scheduling online - once I set customers up it was easy to schedule

Nachteile

Customer service is the worst I’ve ever experienced. “Live” chats left me hanging for hours, promised responses never arrived by email, phone calls were fobbed off with “send us an email “.

Vorteile

Love how easy to use, low and affordable prices, they also don’t delete your profile if you switch to another platform.

Nachteile

They unfortunately don’t generate financial reports and the POS integration is very limited

Vorteile

I like how I can do all my essential business related
- tasks in the 1 app.

Nachteile

The price can be a bit high forall of the features.

Vorteile

I LIKE THAT IT IS USER FRIENDLY AND REALLY AFFORDABLE!

Nachteile

MY SCHEDULE LOOKS CLUTTERED AT TIMES AND IT IS NOT ALWAYS SYNCING

Vorteile

With Setmore, managing appointments and appointment scheduling has been easy
What I like most is the ease of booking online and the fact that it is affordable too.

Nachteile

Well, Setmore has been the best and no issues with booking

Vorteile

Very easy to use, custome service are great, you can reach them anytime ( love it) I would recommend this app for everyone who need a basic scheduling app because it's very cheap and easy compared to many on the market. I have tried a lot of Software but Setmore is by far the best. Would be perfect if they offer marketing, intake form, client's file or SOAP which very important for many industries nowadays.

I am not only like the app but I like its people too. Thanks guys for hard work.

Nachteile

I know they are doing they best to improve their app everyday. Keep it up the good work. Cheers

Vorteile

It is very easy to use and intuitive to set up. It has online booking capability that integrates with my Wordpress website. The online help is second to none and they are very quick to respond and super friendly. Their FREE version is amazing for up to five practitioners and integrates with numerous payment providers. It has a notes section and option to list classes.
They are also constantly improving their system, striving for the best.

Nachteile

It does not look that modern and although they do the basics very well, I need more than that now, which they cannot yet provide, such as concession cards, membership options, discounts, SOAP notes etc.

It looks a little outdated and wanted to have a modern look with lots of clear images.

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Vorteile

Easy for clients to use. They do not need to create an account like most competing online scheduling software. Setmore also allows colorful icons to be created in the back end for the online booking page for each individual treatment.

Nachteile

There is limited functionality in some areas. For instance you can post an address on the online booking page, but if you have 2 locations or more, the back end will limit you to post one address. Can be confusing to some clients.

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Vorteile

I was able to use most features while paying a lower fee than with other solutions. The mobile app is quite good.

Nachteile

It was hard to onboard clients as they weren’t familiar with the platform.

Vorteile

A number of benefits are available with Setmore for effective appointment management. Businesses may simply schedule and track appointments using its user-friendly interface, which lowers the possibility of multiple bookings and scheduling problems. Businesses may customize their scheduling procedure and simply link it with their website thanks to the software's adaptable booking page. In addition, Setmore offers automated reminders and notifications to decrease no-shows, and its extensive reporting and analytics capabilities provide insightful data on the efficiency of businesses. Setmore guarantees flexibility and accessibility for both clients and clients' businesses with its mobile app and connectivity with well-known calendar services.

Nachteile

Although Setmore has many advantages, there are also some disadvantages to take into account. One drawback is the absence of sophisticated customization possibilities, which might not be suitable for companies with intricate scheduling needs. Additionally, some users have mentioned that the software occasionally has bugs or speed problems. Despite the fact that these flaws are not serious and have little effect on Setmore's overall functionality, fixing them would improve both the software's usability and dependability.

Vorteile

Ease of useIntuitive user interfaceThe integration with Stripe, Square and Paypal gives you great flexibility.

Nachteile

I've found a couple of issues in the workflow when I first started getting used to the platform and I had to get in touch with the customer service - whose reply, on the other hand, was quick and helpful.

Vorteile

I love the ease of this software. Easy to set up, a lot of guides that will help you, easy to gain reviews, easy to set up automated appointments, and easy to help you keep up with your appointments. Though I haven't done it yet, I see that they have integration options; I'll be checking on those soon.

Nachteile

I don't remember at this time, but I don't think there's an annual payment option. It's very affordable monthly, but I'd rather pay yearly.

Vorteile

Setmore has been the perfect fit for what I need. I needed a way for an exclusive list of customers to make appointments, but I needed to be able to control when the appointment times were available based on a variable schedule. For instance, some Mondays appointments were available from 10am - 7pm and on other Mondays appointments were only available 12pm - 7pm. The free version of Setmore allows me to: customize the appointment dates/times available, allows me to embed the appointment schedule into a WordPress site, allows me to easily view and report appointment times, allows me to maintain a customer list, and even allows me the ability to customize messages to customers. Setmore has been the perfect appointment tool for my program and organization.

Nachteile

I love Setmore. If I had to pick one limitation it is that when I customize emails through Setmore, I have a set character limit that is just a few characters shy of the total message that I would like to send. I make due with the character limit, but my message would be a little better if I didn't have the character limit in place.

Vorteile

The best thing about Setmore is that it is very simplified, to the point, and easy to use anywhere. I have ran into clients at the grocery store, park, etc. and instead of them having to call my office to set up an appointment, I can tell them right then what is available and schedule them. We first found the free version as we were transitioning from paper and pencil scheduling to electronic, and we have found that it is perfect for our needs. You can completely customize your schedule to include as many services as you would like for different lengths of time, prices, etc. You can also add employees and customize other features including colors for services (as they appear on your schedule), office hours, and scheduling intervals. You can add as much or as little contact information about your clients as you would like. Also, I have had to contact customer service 3 times during our use, and they have been GREAT every single time. They have resolved any issue that I have had within 24 hours and were very open with communication, keeping me informed with progress.

Nachteile

There are a few things that I wish Setmore was a bit better about... Setmore is not really "secure". A medical office, for instance, would probably not be able to use this option for scheduling. The only real "issue" that we've had with using the app (on iOS) is that it does crash upon opening quite frequently. It does open on the 2nd or 3rd try every time, and we have never contacted customer service about this issue because it really hasn't interfered with our productivity.

Vorteile

While using this program for about 5 years it grew on me as a simple way of scheduling clients. I am not very tech savvy, but I was able to use it with ease. It was great being able to create a service menu and be able to link it with Yelp. It has a nice feature that allows you to have reminders sent via email or text to clients so they know their appointment was coming up. The online booking feature was also easy to navigate for clients. The scheduling tabs were very clear and easy to see from the main calendar view. You're able to toggle on or off the view of other staff members schedules so you don't have to view a crazy calendar at all times.

Nachteile

The inability to put a real credit card info to hold appointments. While it was an option to request credit card information to hold appointments, any number would be sufficient to bypass that measure and an appointment would be booked. It would have also been a nice feature to have the same reminder options available for the staff to get notified of appointments coming up that day. As an appointment based only business I had a few missed appointments because the app never sent a notification through whether my phone was in bad service or not.

Vorteile

We used Setmore as a calendar scheduling software for our staff to book appointments on other staff's calendars. This allowed us to block out meeting times and made it simple for both the staff and the clients.

Nachteile

Sometimes we ran into glitches or bugs but support would always help us through it right away and an update tot he system usually followed pretty quickly.

Vorteile

The ease with which we were able to set it up to suit our needs AND the amazing amount of control of the booking features that were available in even the free version. I'm dazzled by the functionality and accuracy with which this powerful little app keeps track of our users and their appointments. The user interface is very intuitive as well.

Nachteile

Nothing - I Googled "appointment booking app free" and Setmore came back as very highly-rated... I took a peek and had it set up for our needs within 15 minutes. From there, it was just a matter of tweaking the settings and booking policies to suit our needs. The only thing that was a TINY bit frustrating was an accidental "swipe" I made while editing a long paragraph of booking policies in the "Services" section on my mobile device that took me right back to the main screen and all my typing was lost! I gasped in horror, knowing it was my fault, but an autosave would've been awesome right then. I had to recreate the text (as I was composing it on the fly), and all was not lost - just my time.

Vorteile

I like everything from the blue color to convenience. This software enables my clients to schedule their appointments at their own convenience and eliminates the need for someone at the front desk. You can also keep track of income and view daily, weekly and monthly. Hoping they add yearly soon! GREAT customer support 24/7 and always someone on chat. Chat is like texting so you can respond at your convenience, in between clients, etc.

Nachteile

Glitches! Most times things run very smoothly but there are times when there are many glitches. This can really throw things off however, customer support is amazing so things are usually fixed quickly.

Vorteile

This software allows:
1. Unlimited Staff
2. Unlimited Service
3. Color coding of different services
4. Total projected income (if you include cost of services)
5. Calendar View (monthly, weekly, daily), Agenda View
6. Ability to block slots that are not bookable.
7. Set breaks for each staff
8. They offer Free forever and Premium subrscription.

Nachteile

The only downside of it is that I could not integrate Paypal as my payment method. They offer payment integration for a premium account, I was willing to pay if they had offer Paypal integration. They only offer Stripe integration which is not available in my country.

Vorteile

Setmore has been fantastic since i started using it 2 years ago. Its very basic which makes it super easy to use and to teach new employees to use. Theres not many areas you can make mistakes like overbooking or incorrect data entry so its very safe, when less thing to worry about as a small business owner.

Nachteile

The only things i could see improvement on is when you add extras to a customers bill it doesnt add it to the overall revenue, and same with giving discounts too. When you apply discounts to a customers bill it changes the prices for the receipt but for the total revenue it remains the non-discounted price.

Id also love to have an option for the calendar weekly & daily view to have an 'all staff' option so that you can see all bookings for every staff member rather than having to change between staff constantly.

Vorteile

Le meilleur logiciel aujourd'hui pour le planning ou autre service de programme c'est Setmore.
Ce logiciel offre une belle gamme de fonctionnalité à travers ses services
Ce logiciel permet de suivre les planification calendrier.

Nachteile

En général setmore offre une meilleure qualité de ses services et prestations
Je vous le conseil vivement

Vorteile

You can book appointments easily. This is the best app . Yes it is absolutely easy for beginners to master because it console is user friendly and it provides dummy coding so you don't need to create everything from scratch for more information watch this

Nachteile

Everything you need to develop software. Host git repos, review code, automate CI/CD, and use chats

Vorteile

Simple & easy to use, great features & value, much preferable over similar options like calendly

Nachteile

Happy with everything & been using it continuously for over 3 years

Vorteile

With Setmore, appointment scheduling is easy
I like that it is effortless to book online and that the calendar sync ensures no double or over booking

Nachteile

Well, this product really never fails and no hates.

Vorteile

Easy to use and setup, features were convenient and helpful.

Nachteile

It's been a while since I used it, but at the time a place to write some notes would have been helpful. Also merchant fees could be lower.

Vorteile

Ce logiciel me permet d'avoir une vue sur mes projets et de planifier les ventes et les rendez vous

Nachteile

Ça fonctionne pas sans une connexion Internet.

Vorteile

Setmore has made the process of scheduling appointments seamless.

Nachteile

I have not experienced any issues with Setmore.

Vorteile

O que mais gostei é que não tive dificuldades para agendar e gerenciar meus compromissos. Além disso, achei ótimo poder personalizar a minha página.

Nachteile

O que menos gostei foi a limitação imposta pela versão gratuita do software.

Vorteile

Het programma is logisch opgebouwd, met een klein beetje rondkijken door het programma is alles goed in te stellen en in te richten naar de behoefte van het bedrijf. De paar kleine dingen die niet helemaal duidelijk werden zijn terug te vinden in de help teksten. De klantenservice is werkelijk fantastisch. Ze zijn echt snel in het beantwoorden van vragen, ze luisteren echt naar je vraag, kijken mee in je programma en zijn super klantvriendelijk.

Nachteile

I-deal is nog niet ingeregeld. Voor Nederland is dit toch wel een van de belangrijkste. Maar mijn vraag of I-deal mogelijk was werd door de klantenservice zeer serieus opgepakt en doorgezet als toevoegingsverzoek. Of de ontwikkelaars daar op korte termijn tijd voor hebben weet ik natuurlijk niet, maar je wordt serieus genomen.

Vorteile

I like that there was a representative that was patient when our team during the initial setup process. The software integrated seamlessly with our personal calendars and on our website, as well as other social media platforms like Facebook and Instagram. And all for a decent price.

Nachteile

I don't have any complaints. Our needs were simple, and Setmore did just what we needed it to do.

Vorteile

Cherchant un outil pour mieux gérer mes emplois du temps, j'ai pu essayer SETMORE.
La prise est en main est assez facile.
Possibilité de synchroniser avec d'autres outils et notamment les agendas Outlook.
La version d'essai propose déjà de nombreuses fonctionnalités.

Nachteile

Je n'ai pas encore pu constater d'aspect négatif à part peut être quelques latences sur les synchronisations mais qui ne gène pas énormément.

Vorteile

It is easy to access, simple and user friendly

Nachteile

Nothing much really it is really that great

Vorteile

I like it because it is an ideal tool to manage and schedule appointments without conflicts, this cloud-based solution allows updates to always be current, allowing reservations to be made without problems, it is a type of system that can be implemented anywhere industry since it is much easier to manage employee or even customer schedules with greater accuracy

Nachteile

I have no problems and it has become an excellent tool for contact management with clients and partners, in a way organized in the cloud and accessible

Vorteile

Setmore is a powerful and easy-to-use appointment scheduling tool that offers many advantages to businesses. It offers a wide range of services, including real-time booking, appointment reminders, simple appointment scheduling, customer administration, and payment processing. Users may easily manage the system thanks to its straightforward and user-friendly layout. Additionally, it has a mobile app that enables users to schedule appointments while on the go. Furthermore, Setmore offers first-rate customer service, ensuring that users can get help whenever they need it.

Nachteile

The restricted customizability of Setmore is one of its possible drawbacks. Although the booking page can be customized in a number of ways, users may find it difficult to change the software's overall look and feel to match their brand. Additionally, some users have mentioned sporadic bugs and performance issues with the software, but Setmore's support staff usually fixes these right away.

Vorteile

This app is amazing and has transformed my business. 24/7 customer care - they reply within minutes and screen share in seconds if we really can't get to the bottom of something and it's always been resolved. Two way integration of Google calendar (with name of client on appointments, unlike Fresha so I know who I'm seeing), everything is SO easy to implement. Lots of characters, so I can provide a full description of business and services. Basically everything you need to create seemless online bookings and it's FREE

Nachteile

The ONLY feature that's missing, is while colours are processing (eg for 45 mins), (they call it a buffer), there's no way myself or clients can book in a cut while it's processing. So basically the 45 min 'buffer' is blocked out. Easy to get around - if someone contacts me, I just tell them to come in during a process time, but I have highlighted this fault with them.

Vorteile

Setmore is User-friendly, easy to do scheduling flexibility, appointment reminders and online booking

Nachteile

setmore has a Limited customization and some premium features require payment

Vorteile

Ce logiciel nous permet de faire les agendas, les calendriers.Ça permet également de planifier le temps des ouvriers et la réservation des places.

Nachteile

L'utilisation de ce logiciel est trop bon. Ça n'a aucun inconvénient pour l'usage et je recommande vivement à tous le monde d'utiliser.

Vorteile

Very easy to set up and use and I love that it integrates with Square and has a new downloadable app for customers -- customers can add your booking app to their home screen on their phone. All functions are pleasant to use.

Nachteile

I still can't believe they market their service to fitness professionals yet you can't sell packages of sessions to your clients. I don't know any personal trainers who have clients that just buy one appointment at a time -- they save money by buying 10-packs or paying a monthly subscription. I also thought it was disappointing that you can "remove Setmore branding" on the premium subscription, except that you CAN'T remove all branding -- you can't have a custom domain so clients must go to a Setmore URL to view your booking page even on the premium plan. The customer service associate was pleasant in the chat but instead of just answering my question about if they offer memberships/packages they advised me not to worry about setting up my account and to instead book a demo with their team and allow them to help me set up my account. I had to make them look into my actual question and answer it. If I had a different type of business I would probably use Setmore as they have so much going for them.

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Vorteile

The price which $9 per month and gives me all the features to make my company look professional to prospective customers. Email reminders, text reminders, payment collection, ability to link it with my google and apple calendars, ability to link it with external applications like Zoom/PayPal/Square/Stripe etc.

Nachteile

It is very hard to configure it to make the application to book on my website without the need to open an external booking link. I am not yet able to do it and when customers click the link on my website it opens a new tab and take it to Setmore website. If this could be improved or made easy to use I will be very impressed.

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Vorteile

It's easy to program to the social media for your business or service to be able to allow clients to book time with you so you don't have to be there for them to do it.

Nachteile

I can't use a custom domain and sometimes it does interfere with my clients experience because they think I work for the company.

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Vorteile

I've used this software daily at my past and current company for 2+ years, it's very easy to set up and start using and the Pro version was a 'must have' when I changed companies. The ability to remove Setmore branding and integrate it into our business helps us look professional and consistent in our branding for our clients. We use it to schedule private appointments with clients, book group appointments, and reserve elevators for people moving in/out. It's easy to update hours/availability, add staff or services, and add clients. Very user friendly for our clients, we never need to help them with online bookings. The value for money is excellent, especially considering the amount of time it saves us trying to book appointments with clients (often 40+ appointments per week at our peak).

Nachteile

We had requested and then tested a new chat feature that would allow us to text message users from the software, but wished that it could show our work cell as the 'reply' number. It's not that important to us, so this was a non-issue.
I wish we could set up reoccurring group classes (ie every Friday at 5pm, we offer ABC class, but people register for individual sessions) but it's not yet a feature so we manually add the group classes.

Vorteile

I wanted software that would allow online booking and text reminders that was affordably priced for small business.

Nachteile

Two complaints:
1. I really need the option to display only the first name of clients that are booked in to the system. My workspace is oriented in a way that clients can see my calendar while booking, and as a regulated health professional it is required for me to protect this information from public viewing.

2. There is no option to email, export, or print any appointment history. I am often required to share this information and it is a very common feature for other appointment systems. Currently I am required to cut and paste this information from Setmore where it is not easy to even highlight for copy. It seems to be a feature that should have been added after all these years I've been waiting for it now.

Vorteile

I love this software. It meets all of the scheduling needs for my small business and I really appreciate how easy it is to use and that I can customize it to fit the services that I offer and the timeframe in which I want to offer them. I especially appreciate being able to block out time.

Nachteile

I have been using this software for almost three years and I really do not have any complaints. The only thing that has been a problem for some clients on occassion is that they do not always notice that the month has changed when using the online scheduler. I am booked out a month and a half and I have it set up for the scheduler to take the client to the first available appointment....because they aren't always expecting that first appointment to be so far out, and the month at the top of the calendar doesn't "stand out," they don't always realize that they are booking in a different month. The only other slight problem has been when people are accessing the scheduler on their phones and the "confirm" appointment comes up to finalize the booking.....they don't always see that that part because it is cut off on the screen and don't scroll down to see it so a few people have missed that step and thought that they had an appointment but it was never finalized. However, the vast majority of my clients have had no problems using the scheduler and I receive a lot of positive feedback about the scheduler from my clients....they love it!

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Vorteile

Ease of use.
Even technologically-challenged clients do not find it daunting to book online.
Configurations for appointment times, and setting individual practitioner shifts are really flexible.
SMS reminders included in the price - fantastic.
Customised SMS reminders are a wonderful bonus.
Widget to link a booking page to our website is great.

Nachteile

Glitchy.
Communication...good but challenging.
SMS reminders sometimes don't get sent.
Recurring appointment feature does not work for our business.
Duplicate customers are constantly being created, and syncing them takes time.

Vorteile

1. It is free! Heartfelt thanks from non-profit schools like us.
2. Customizing almost everything acc to our school's needs. Being able to add required fields while booking. Please keep all the existing functions other than the "cons" I'll mention below.

Nachteile

1. We had two services with two different slot lengths: 15 min and 30 min. I couldn't open both from the same account. I had to open one more free account for the 30 min service. If I did not, students could make appointments every 15 minutes, which meant they could make double reservations.

2. When customizing the booking page, the character limit for the titles of the required fields is very low. I couldn't even write "purpose of study". Could you make at least one field where the character limit is much more? I needed students to summarize briefly what they needed to study. "Purpose of study" is not clear enough to convey my message.

3. If you cannot do the 2nd one, could you at least let the admin customize the "comments" box?