Birdeye – Bewertungsseite 5

Vorteile

Ease of use, tons of different functionality, and so much more!

Nachteile

Some simple features that I wish were implemented, but who knows, road map?

Vorteile

The Birdeye software is by far one of the easiest and best ways to let visitors to your social media platforms know how your clients feel about the work you do. We have a very successful tattoo studio for the past 19 years and at first we thought the Birdeye product wasn’t necessary... We could have been more wrong. As the positive reviews started to mount up and the numbers climbed, far surpassing those of our competitors, we realized the power of this software. Birdeye let the social media shoppers in on An intimate level, right from the mouths or our satisfied clients.

Nachteile

When it come to reasons not to have this software installed, there are truly none. One might think that there’s some risk opening up the public review process to unsatisfied reviews. The truth is, Birdeye invites a client with a negative experience to contact the business first with there gripes before posting to the social media platforms in the effort to repair the negative experience hence circumventing the posting to a public forum.

Vorteile

What I love about Birdeye is their relevance. They are able to help small companies stay relevant and ranked on Google by providing an easier way to acquire reviews.

Nachteile

Personally I do not have any cons for the product other than the price is not available to smaller companies who this may be the most useful and necessary for.

Vorteile

Easy to use ,simple campaigns , 2 way texting

Nachteile

integration was a little difficult but it was done properly

Vorteile

The best feature for our office is the automatic request for a review after the completion of a dental appointment. Having patients give reviews that are seen online have boosted our online presence and made us more visible. The integration with our business processes were seamless.

Nachteile

Would love to see a wider selection of pre-written responses to choose from when logged in to respond to a review. This would make the process go even quicker.

Vorteile

The app is super easy to use. We love the customer service department. They always have an answer for us in any problem the app can have

Nachteile

We asked for an internal/team chat so we can communicate in private with our team members but it seems like no one had the notifications. You can even know about that conversation if you don't go and check that box

Vorteile

Birdeye is extremely easy to use on a daily basis. It has high functionality and great offers great opportunities for its users.

Nachteile

This software is great. I have no negative feedback other than the occasional glitch which is usually quickly fixed.

Vorteile

I really like how you can see and respond to all of your reviews in one place instead of having to login to multiple sites to leave replies.

Nachteile

We integrate with the Service Titan software and sometimes the technician does not come over to show who was on the job related to the review request.

Vorteile

We understand the value of reviews to our business and utilize Birdeye as integral part of our business.

Nachteile

It would be great if it integrated with our CRM

Vorteile

The benefits outweigh the cost. Using Birdeye has increased our presence socially and physically.
One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.

Nachteile

I was hesitant at first to do business with someone who is across the states and would only communicate by phone or email. Little did I know, the staff goes out of their way to answer any questions and if a problem arises and we need assistance, they are on top of the issues quick.
I wish I knew about Birdeye sooner. The sky will be the limit

Vorteile

I love that BirdEye makes it incredibly easy to connect to guests and reviewers. I think their mobile app is fantastic too.

Nachteile

I sometimes think the backend processes for granting platform access can be confusing. Access can sometimes be interrupted as well.

Vorteile

Its easy to use my company started using the software about a year ag and we really enjoy it, were pretty competitive in my office so we all really like that it tracks who sent them there average review rating and how many were opened and submitted it really gives you a feel for how your doing on the customer service front

Nachteile

I wouldn't say its a con per say but we have noticed the site runs a bit slow and submitting a review request does take a few moments, but other then that were happy with it

Vorteile

I love how customizable everything is! And the customer support is very responsive!

Nachteile

I wish clients were able to leave reviews on Google without having to login

Vorteile

With so many in the space of rating and reviews, Birdeye goes above and beyond by being super user-friendly. The dashboard for reviews saves me tons of time in responding to reviews and it's wonderful to have an "at a glance" look at all of different listings from one view. The benefit of this product far outweighs what little time it takes to easily get ratings and reviews from customers who may not have taken the time to do so on their own. Customer support is top notch!

Nachteile

No cons-- everything has been positive! If anything... my only regret is not finding Birdeye sooner!

Vorteile

The software is extremely user friendly. It takes the place of an entire team member if you ask me.

Nachteile

The app needs some tweeks, but thats all I would say.

Vorteile

I like the consistent communication with our Birdeye rep. Everyone we've worked with has been super helpful and responsive.

Nachteile

It's definitely a fairly new company and they don't have all the features that I would want, but they're working on it and in the process of rolling out new features all the time.

Vorteile

Very easy and intuitive. I can do so much thing with tool . Best feature in this is customer support and level of help. They have best solutions for social media review mantainance and sales marketing.

Nachteile

I can't found any dislike in this best tool till now .

Vorteile

Ease of sharing of reviews through multiple portals.

Nachteile

The access is not easily figured out. Hard to decide which category we are selecting.

Vorteile

I like the review generation feature, this software has made it easy for our client (working in the healthcare industry) to request reviews from patients. We've seen a huge increase in the number of positive reviews posted for all three of their offices.

Nachteile

Chat Support, if you can get someone on the phone do it. The support I received over the phone was great, but the chat support was usually time-consuming with little resolution.

Vorteile

It saves time and increases our presence on the web and in searches.

Nachteile

There are not any cons that I have came across yet.

Vorteile

The best thing about BirdEye is that I can easily see an overview of all major review sites and my recent reviews in one convenient, easy-to-read dashboard.

Nachteile

If I have to nitpick, there are some very minor UI/UX issues, but they do not hinder the overall experience and once you know where to find all of the right information, it's an invaluable tool.

Vorteile

User friendly and easy to have many different users

Nachteile

sometimes the businesses get deleted and are hard to get back

Vorteile

Automated requests, so easy , they add to all our resources

Nachteile

Cost , as a new business we are on a small budget . But definitely worth the price

Vorteile

You don't have to be tech savvy to operate software. There's is a lot of training videos that help you though out and a lot of tips to make your job even easier. Their customer service is top notch!

Nachteile

Make it easier to log in from different browser engines.

Vorteile

When the integration with PMS systems work, it works really really well. But when there's an issue, it's like pulling teeth to get things fixed.

Nachteile

Customer support is over-eager to close your tickets, even if the issue you have is not fully resolved yet.

Vorteile

This software allows patients to post reviews easily as it automatically identifies where they already have accounts. There is no need for them to log in or create an account to write you a great review.

Nachteile

I wish there was a feature where we knew which patients were going to have reviews sent. Families have the same email for several members, and sometimes they receive an email when they have already written a review. I would like a dashboard where I can control who receives an invitation to review.

Vorteile

It has reviews for so many sites all in one place.

Nachteile

It can lose integration with the websites your pulling information from and you wont know.

Vorteile

Reviews are extremely important to our clients and Birdeye is the best aggregator that we've used.

Nachteile

We would love if the review could be applied to YELP but that is not Birdeye's fault.

Vorteile

The automated responses are customized and automatically deployed based on responses.

Nachteile

Not connected to yelp so you will be alerted to a yelp review, but no automated response will be sent. Must log into yelp in order to respond.

Vorteile

The best part of this software is the easiness of using it and the results you get. It has made it so easy for us to get positive feedback/reviews from our patients. Everyone is busy and this software has allowed us to triple our reviews with little to no extra work on our end.

Nachteile

To be completely honest, there isn’t anything we don’t like about it. Everything has been a positive experience and has gotten us the results we want.

Vorteile

The ease that any of my staff can present the software and the patient is at ease seeing it isn't a big deal. Lots of patients are afraid the click here, click there platforms, or even before we had BirdEye, us telling them how to do it! This is easy breezy for all!

Nachteile

There isn't anything I don't not like about it - We were able to custom tailor the software to what we wanted and it's what I got!

Vorteile

Easy to use and fantastic customer service!

Nachteile

It can be glitchy at times, especially if you aren't using the platform on a full screen.

Vorteile

I enjoyed the ease and extra time I had by having an automated review management software. The practice did indeed get more and better reviews because of BirdEye

Nachteile

For the price, one can do without it if you have a dedicated person managing your reviews and making it a priority or even better if this is already included as a feature with your scheduling system (which a lot do nowadays).

Vorteile

Big increase in positive reviews within our first month of using BirdEye

Nachteile

we can't think of any cons at the moment

Vorteile

The review dashboard is very user friendly and makes it easy to track and manage the reviews of hundreds of my clients.

Nachteile

Sometimes there is a disconnect in Google and the reviews, but the customer service is always there to help and fix the problem!

Vorteile

This product once implemented really takes care of itself. My clients are happy with the results.

Nachteile

The price point could be better, but is in-line with industry standards.

Vorteile

Made a big difference for me with patient reviews.

Nachteile

Birdeye has worked great for me so far .I haven't encountered any difficulties yet.

Vorteile

What I like most about BirdEye is the fact that they are always available to help out immediately! You can reach out and almost instantly one of their representatives are available to answer any questions or concerns you may have.

Nachteile

BirdEye has been a pleasure! So far so good.

Vorteile

I love being notified when I have a new review left about my business!

Nachteile

I would like a little more training so I know about it’s capabilities

Vorteile

I love how easy it is to use, and how you can implement clients CMS systems so it. gets even easier. If they aren't, I love how it is so simple to enter a name.

Nachteile

More programs that it can integrate with. Like Rapport is a big one, and sometimes integrations break and we are not told that they are until last minute. If we could be emailed when it is broken so we could fix it that would be great.

Vorteile

Consolidating all of our clients in one platform is great.

Nachteile

After replying to responses the filter does not update numbers correctly, small glitch, but still something that causes a refresh and some time.

Vorteile

I like the performance. I have worked and continue to work with clients with 1 - 250 different locations with BirdEye, and the growth my clients have achieved is incredible. From the ease of use to the pure engagement rate, everything functions well to drive high-quality leads to businesses, resulting in more and more business.[

Nachteile

Paying the bill? I mean, if it was free I would like it more. However, the cost is affordable for the benefits it provides. I would love if they had capabilities to work with eCommerce clients to drive product reviews as well.

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Vorteile

Makes it easy for the on-site teams to request reviews in bulk or one off situations.

Nachteile

I do not have any cons for Birdeye, at this time.

Vorteile

Easily get online reviews using this system. It automates the task of asking the customer to leave an online review.

Nachteile

Customer support can be extremely difficult to deal with at times. You will want to stay on top of them and make sure that it is functioning properly. They will not notify you if the system goes down.

Vorteile

So Easy to Use!
Immediate Results!
Quality Control at its finest!

Nachteile

I don't have any negative comments about this software.

Vorteile

Love using Birdeye. Our reviews have increased by 200%!! The options we give our clients make it very easy for their use. At my end, its so easy to send a request. You can follow up anytime to see what's going on with the request. The dashboard is great - shows all of our information. We also get monthly updates letting us know our numbers.

Nachteile

I haven't had any issues. Very user friendly.

Vorteile

This software allows me to easily and quickly send out reviews for my work. It takes less than a minute to send and making this part of my job really fast!

Nachteile

As a user, there is limited feedback that I received and it was would have been better if there was a more cohesive streamlined way to integrate or automate this software so that it would take even less time.

Vorteile

Customers Connection. I like that I can answer to client's needs directly. I like that I can set up templates for faster response. All is excellent

Nachteile

No direct connection with Yelp. Not being on curtain pages for certain time disconnects us with the clients.

Vorteile

It makes it easy to collect reviews on multiple platforms & to easily display them all in one place.

Nachteile

Support for Yelp is no longer there, but that is due to Yelp not Birdeye.

Vorteile

Very nice presentation when clients open the review request,

Nachteile

Many clients have difficulty or are unable to leave a review, but this not the fault of Birdeye, it’s a google issue. People without a gmail account have to surf around to figure out how to use their non gmail account. many get frustrated and stop, or think their review has been posted, but it wasn’t. Birdeye gives you an additional option to leave a review through Birdeye alone which is helpful for those with difficulties.