Birdeye – Bewertungsseite 4

Vorteile

Everything is in one place & So far the staff has been extremely helpful in helping me get set up.

Nachteile

Honestly, I do not have any cons as of right now.

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Vorteile

The ease of use which is a mandatory for all of us that aren’t computer savvy.

Nachteile

There are occasional glitches that require customer support. That’s to be expected with any computer software. The thing I like most and is most impressive is the excellent customer support.They truly are on your side and there to fix it and make it right.The best part is that they always fix it and get it right.When things go this smooth it’s a testament to the outstanding management.

Vorteile

GREAT customer service - every time! Esasy to use

Nachteile

The reviews don't belong to me. If I leave Brideye all my reviews disappear

Vorteile

I am able to consolidate all my reviews cross-platforms into one website to respond to and manage.

Nachteile

There are some bugs when exporting the data into an excel spreadsheet.

Vorteile

BirdEye has made experience management a wonderful experience.

We manage thousands of locations and this tool gives us the transparency and scale that we need to manage an ever changing technology landscape.

It also gives us the flexibility to create and execute campaigns to gather different types of feedback across various channels. The data we receive from our customers is amazing and it allows us to make better business decisions. This software has also made it really easy to identify who needs more customer service training, or changes we need to make to our facilities etc...

Love the reporting, two way messaging, review gathering, monitoring and surveys. NPS is also easy to serve.

Nachteile

Switching from setup to campaigns could be easier.

Vorteile

The software is Easy to use! Just send out an email asking the patients do do a review . Fill in your own questions .

Nachteile

There is nothing that I don’t like about the software really

Vorteile

Nothing, the system does not work, and I hope people don't get stuck in the contact like me.

Nachteile

Bait and switch, lock you into a contract, does not generate new reviews, terrible onboard, hard to use.

Vorteile

The most impactful feature is the ability to integrated with Quickbooks so your customers automatically get a review email/text. Next would be the ability to converse with a potential customer almost immediately.

Nachteile

The only feature that I am working with Birdeye on possibly adding is another feature to the contact is link. I am hoping to hear back next week with good news.

Vorteile

It was super easy to get this off the ground for us and for our clients. The support provided by the Birdeye team has been nothing short of fantastic.

Nachteile

I have heard from everybody on the team and even noticed it during our onboarding, there is a giant delay between when something is clicked to when it actually loads. Occasionally have issues with things never loading.

Vorteile

The tracking of Google SEO and keeping our office information streamlined on the web.

Nachteile

There is not much about BirdEye that we do not love.

Vorteile

Birdeye has allowed our business owners to exponentially build their online presence and brand reputation through new Google reviews! The automated text message and email makes it super easy and efficient for the business owner and the customer. And our business owners love the feed that can be embedded on their website to showcase the quality reviews submitted.

Nachteile

It's been a great experience using the product yet we would prefer to have the option to choose whether to have the average rating show ...this seems to be an issue at the start of service where maybe the rating isn't the best it can be until new reviews are generated.

Vorteile

Ease of use for the client to use. The ability to do multiple locations is great. A twitter roll up feature would be great

Nachteile

The rollback accounts need to be set up by the admin and not having to call support to have it set up. Interface could be easier to use. Hard to find things. I would have a left side menu with all options or a wizard.

Vorteile

Easy to automatically request reviews from customers without staff involvement.

Nachteile

The Webchat function is pretty lacking, since it has a lead gate built into it. Also, the API integrations are challenging to set up.

Vorteile

BirdEye integrates with your dental software and helped our office boost our reviews on Facebook, Google, and all other social media sites. At the end of the business day, BirdEye texts all of our patients and gives them a route to easily post reviews about their office visit, which absolutely helped us gain reviews and online presence. The best part about this software is the dashboard that allows users to see review statistics. The customer service for this company is excellent.

Nachteile

The pricing. The pricing for BirdEye is way too expensive for the features provided.

Vorteile

You can see the pipeline of the customer interaction with the link.

Nachteile

The integration of the social accounts wasn’t working

Vorteile

They were good for us before the pandemic. But since then, not so much. Their 104% price increase at a time when we and so many other Small Businesses are just starting to see some recovery is unconscionable.

Nachteile

When we contacted BirdEye post-pandemic to restore our subscription to their service, we were told we'd have to pay more than double our prior premium. We originally chose BirdEye for their reputation for small-business-centric features and service. But now it's obvious they have become a ruthless profiteer from the pandemic with little regard for the customer base who helped them grow.

Vorteile

Birdeye is very easy to use and has a convenient review system for our customers with a very simple set up that makes communication easy!

Nachteile

Can be on the pricey side, other than that it's a great product!

Vorteile

I like the review request campaigns. I like creating different templates and customizing settings. I like that I can view contact journeys and see how my clients interacted with the review request.

Nachteile

Looking forward to more reporting features. These should be fully customizable, schedulable and savable.

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Vorteile

BirdEye has been a useful tool to reach out to our friends, family, and patients via the internet. This has enabled us to get feedback on how we are doing. Good reviews, bad reviews, it's all been helpful. I am constantly amazed at who leaves reviews. Great software. BirdEye mentioned that the industrial average for dentistry is 4.7! It's nice to know that in general​ our profession is appreciated​. :)

Nachteile

Yelp does reach out to our office on occasion​ asking us to advertise with them. I would be more inclined if Yelp would play nicer with BirdEye.

Vorteile

It allows us to connect with our patients , receive google reviews to further build our practice

Nachteile

Having difficulty getting our recently added second location integrated as we are awaiting the needed code from google - birdeye support is very helpful with all zoom calls and very patient with me as I always tell them I am not tech savy :)

Vorteile

I like how quickly you can increase reviews for a client. I think integrating with a practice's pms is vital and makes things easier. I also enjoy being able to manually mark a patient from getting a review request

Nachteile

I don't like how the review request automatically directs them to leave a review. I wish it started with a screen asking if they had a good or bad experience. If it was good it can then direct them to leave a review but if it is bad then it would prompt a screen to send a message to the office on what caused the bad experience.

Vorteile

As an agency who is always looking for the best services for my clients success, I came across Birdey and was impressed from the first call. The operated immediately recognized my need, my problem, and addressed them both. In fact, she went over and beyond by getting the representive on the line who consults with my business type. Super impressed with the spead and service!

Nachteile

If there were any complaint it woudl be the cost. As an agency margins are important.

Vorteile

I like the ability to speak back and forth with customers without having to call on the phone and play phone tag.

Nachteile

I don't really have a con or anything I don't like about the product.

Vorteile

They have the best customer service ever! They call immediately and get things fixed quickly!

Nachteile

Nothing negative. They will chat, email or call vey quickly so business is not affected

Vorteile

The ease of use and the technical support are my favorite aspects of the software. Simple to set up and whenever in need, the technical support department is wonderful!!!!! I deal with a number of third party companies - tech support here is above and beyond. Best of all, the software really makes a difference for my clients as everyone thrives and flourishes on good reviews if so deserving!

Nachteile

In some ways it is a bit basic. Would like more control over the look and feel of the product - sometimes being told a change cannot be made. Also, would prefer more control on my end - rather than having to rely on tech support - although again they are a pleasure to work with.

Vorteile

Easy to use, dashboard shows everything you need to read and respond quickly to every review.

Nachteile

I can’t think of anything I dislike about Birdeye, it is very easy to use and a real time-saver.

Vorteile

Reliable and functions as it should. competitive with other products. The microsite is a powerful marketing tool for clients.

Nachteile

Don't really have a problem with the software but sometime the Support team is slow in responding. I'm sure they're all busy but when my client has a problem with the service, then I have a problem and I need you guys to get on it quickly and help me out. Don't need 24 hour response, I need response and help in a matter of minutes for urgent issues. I've already lost 1 client due to slow support response. I was unable to provide a solution on my own. Would be really helpful if you guys would publish and distribute a USER FRIENDLY instruction manual which gives details of how to best use the system with ALL its features and functions.

Vorteile

The live chat/texting capability is great and easy to use especially if you have multiple locations. I used the software to develop and send customer satisfaction surveys. This function is great however when the results come in and the data is compiled there can definitely be improvement in the presentation aspect of it.

Nachteile

As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile the data and creates graphs etc. however they are very hard to read let alone present in a meeting. This function can definitely be improved.

Vorteile

I love this product for ease of us and it helps us keep track of reviews!

Nachteile

I don't have any issues either the software. I find it easy to use.

Vorteile

I like that with one login, I can see all my reviews in one place and respond to them from the same screen.

Nachteile

My only complaint is that it's hard to filter down to find a specific review, but it seems there have been some new features added that have taken care of that issue.

Vorteile

Our most favorite part of partnering with and reselling Birdeye is their customer support team. Truly, they're reachable and highly focused on solving any errors or glitches that may arise with anything automated and connected to a myriad of other sites.

Nachteile

Although not extremely important, the sizing of a client's cover photo (which then displays both on their reviews url along with anytime a review is shared to a FB page) seems to be more work that it should - particularly to make it look great on both mobile and desktop.

Vorteile

The software works. They keep it updated. It is easy to use. They pay attention to the industry and make changes when necessary. Whenever we had a customer service issue, the problem was resolved.

Nachteile

Even with the discount they give agencies, it is still expensive for low volume small businesses. I can see the value for a higher volume business. But most of our clients only had 3-5 reviews to request per month. We were able to find an alternative that works just as well but at a far lower price. (We can offer all of our clients this service for the cost of a single client with BirdEye.)

If you are an agency and cancel your agreement, they will go after your customers. It created a headache on our end because all of our clients were calling us wanting to know what the deal was. Just something to be aware of.

There were a few features missing that seemed like they would be included. But BirdEye is improving their system frequently. So I imagine that is just where the company is at rather than a reflection of their intention to put out a good product.

Vorteile

The emails I get daily, help me keep track of what is going on at the shops, and how customers rate their experiences.

Nachteile

our product has been hacked a lot recently with fake reviews, I would like for their to be a way to negate these before it negatively impacts our ratings

Vorteile

It is very easy to integrate practice mgmt systems with the birdeye review solicitation API.

Nachteile

integrating with multiple locations or locations on cloud based servers

Vorteile

Automation of review requests to customers.

Nachteile

I thought the pricing was a bit high at first but after using the software it's well worth every penny.

Vorteile

I like how this app fits to the needs of the business.

Nachteile

Just recently that we had an issue with logging in and we have to remove everyone then put then back again to rectify the login issue.

Vorteile

Management of reviews is critical and birdeye is very user friendly. Chat bot has been critical because it increases patient retention

Nachteile

Direct feedback feature needs a new set up.
It can be confusing to patients.

Vorteile

Birdeye makes it easy for existing customers to review their actual experience and it helps with the overall customer experience. Customers would always tell us they were happy with our service and they would always say they would leave a review online for us. It didn't always happen for different reasons but Birdeye makes it really easy for them to leave reviews inn just a couple of mouse clicks.

Nachteile

I wish it would work with Yelp like it does with Google.

Vorteile

I loved the features, but I was hesitant at the beginning because of the learning curve, but Birdeye assigned me [SENSITIVE CONTENT], and man, he really took his time and was always available to answer any questions I had. That made my decision to go with Birdeye a good decision for me, as I was afraid of not dedicating the time needed to learn it.

Now that I understand the software, its a beautiful tool!

I recommended it 100%

Nachteile

if I had to say something, I'd say the switching of customer accounts could be a lil bit quicker, but besides that the platform is grat and steady

Vorteile

Ever since we started using Birdeye our reviews have grown by so many! The feedback is always positive and so helpful!

Nachteile

No complaints that I can think of, we don't use all the services but like what we do use.

Vorteile

Birdeye is a solid tool, and is best for sourcing reviews and performing brand management. It makes automating review sourcing from clients very easy and as such is highly scalable for companies that have a high volume of customers to source reviews from.

Nachteile

For agencies managing several companies, the UI can make it a bit difficult to manage multiple users and businesses. Also, the reporting is relatively week and doesn't provide sophisticated, deeper insights into analyzing a brand's reputation.

Vorteile

I love Birdeye's easy to navigate interface!

Nachteile

We could really benefit from more tracking reports to show when clients last received a review.

Vorteile

Birdeye might be useful for those doing only monitoring. For those who want to generate reviews they are inconsistent and have no value add. ROI is 0%.

Nachteile

Birdeye lured us in with promises, but they didn't deliver. They are the master of the hard pitch but in the end they get you to pay a lot of money for almost no value added. Actually none in our case. For a review company it does not have the ability to externally review it on google, facebook, or almost any other third party sites I can find.

The whole organization used birdeye. However, birdeye was in fact not useful because it did not do what was promised. We were not able to have google reviews as part of our survey. We were not able to link to our third party rating websites that we needed to. The purchase was not useful and then they ignored us when we asked for our money back.

Vorteile

Birdeye is easy to use! We love how visible it makes us on Google!

Nachteile

I think Birdeye is great! If I had to pick something that I don't like, it would be that sometimes the people in customer support can be hard to understand.

Vorteile

It's easy and straightforward to use and really produced the results we were looking for.

Nachteile

Nothing really - I found it to be user friendly, intuitive, and loved the dashboard feature.

Vorteile

Birdeye is very easy to use and integrates with all of our channels.

Nachteile

There is nothing I dislike. Everything I have used in the platform has had a positive impact.

Vorteile

The implementation setup was easy with full support from Birdeye. The software platform is so easy to use and has a great reporting section. Also you can have automatic responses go out for good reviews.

Nachteile

Can't fault it for much, the custom set up for reveiew responses could have been labelled easier, so if a 3 star review came in, a 3 star auto response goes out. That would be helpful.

Vorteile

Easy to learn and work with.support easy to contact and quick when solving issues.

Nachteile

Cannot personalize messages that go out to clients.

Vorteile

It's an effective tool to drive new online reviews.

Nachteile

Nothing really, it does what is says it does!

Vorteile

My favorite feature is the review platform (which is why we purchased the Birdeye product. However, the sms feature has proven a return on investment in itself. It was a feature I didn't think I would use but it has significantly increased our business.

Nachteile

I wish there was a better integration and easier way to leave reviews for platforms such as Yelp and Facebook. I know this is not a Birdeye problem as it is Yelp and Facebook policy issue. I also wish it integrated with Thumbtack.

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