Birdeye – Bewertungsseite 3

Vorteile

Birdeye has helped us increase our online reviews which will eventually move us up the page on Google. Really good for our industry.

Nachteile

All the features were a little overwhelming at first, but the training and customer support helped us out.

Vorteile

Review management with Birdeye has helped me and our company a lot. We get quick feedback and it helps our company's online rep.

Nachteile

The dashboard was a little tricky at first but the trainers helped out a ton.

Vorteile

Birdeye lets me get messages to the office quickly through our website chatbot. They can also direct messages to me as needed.

Nachteile

Nothing really. Once I got passed all the many features and locked in to the parts I needed, it was easy going.

Vorteile

The product works as advertised, even though there are competitors that are far cheaper.

Nachteile

They nag you constantly about upselling different features. They call frequently to offer "support", but it is really just sales. They notify you about EVERYTHING except when it is time for billing renewal, which they do automatically with no notification, no way to cancel, etc. Really irritating service and deceptive billing.

Vorteile

Can put all of your reviews in one area on your website

Nachteile

Some of our customers complained about the birdeye reps that would call them.

Vorteile

Très pratique pour le marketing digital par mail

Nachteile

Je ne lui trouve aucun inconvénient je le recommande

Vorteile

I enjoyed how easy it was to navigate around the site and also interacting with customers was a breeze.

Nachteile

I do wish some of the features like viewing the closed cases were a little easier to access.

Vorteile

It's helped streamline our review request process as well as give our clients a way to reach out on chat which has saved us a ton of time and gotten us more sales.

Nachteile

Having to create an API to connect to our POS but that's just because our POS is specialized, I don't think that's anything on Birdeye lacking. They've been great throughout the process and will only be better once we're linked.

Vorteile

Automation on review response. Ease of communication with some of the functions like negative reviews.

Nachteile

The interface of updating listings. Too much manual updates to do on our own, very dependent on requesting updates.

Vorteile

The platform is user-friendly which is very beneficial to both the client and us as we help manager their brand. When we run into any issues or have questions, the Birdeye support team is there to help.

Nachteile

Issues with Google Website override links not displaying correctly. Otherwise, the platform is great!

Vorteile

The customer service and reviews have been a big part!

Nachteile

It’s very expensive. Everything else is great!

Vorteile

We have greatly appreciated the integration with our operating system to send out requests for reviews to better improve our business processes.

Nachteile

None so far. We have been satisfied with the function and follow up to address any issues.

Vorteile

I like the auto-post feature to social networks for reviews

Nachteile

I wish the templates were more customizable. Wish it could track reviews sent via email.

Vorteile

reviews and chat with the app to see who asks questions

Nachteile

customer service too many emails and too many rep changes as a partner a different rep every so many months

Vorteile

It takes some of the work away from staff (manually sending review requests and cross posting to social media)

Nachteile

That it takes 4 separate calls to complete the set up and integration

Vorteile

The ability to direct customers to multiple review sites has allowed us to target key review platforms and have an immediate impact. We have been piloting Birdeye for one of our office locations and the results have been amazing. So far, in about 7 months, we have increased our Google reviews +110%, Facebook +68% and BBB +260%. I've also run some preliminary numbers on impact of organic search traffic and early indications suggest that Birdeye has given us at least a 5-10% boost in "discovery" searches on our GMB page. The ease of use of this software has been great. The automations have freed up time to focus on other things. The webchat has also been a very effective tool to get ahead of potential issues and keep customers happy, or at least prevent them from getting overly upset. That's been an added bonus for sure. The website review widget is a nice feature - putting our growing / positive online reputation on prominent display when our customers visit our website.

Nachteile

I would like some more integration with google analytics. We do get some spam that comes through the web chat - not an unusual amount, but it is a bit annoying and seems to come in waves.

Vorteile

We use Birdeye for a multi-doctor practice. The reviews are sent to our patients after they leave our office. I check the dashboard regularly and respond to received reviews. The dashboard is easy to use.
One feature that I appreciate is that each review states which location the patient was seen at and which doctor saw the patient.
I can also "add a tag" with the name of the doctor that referred our patient to our practice.

If I am looking for a review to use for a radio ad or in a marketing piece, I can search the reviews by doctor, location, procedure done, or key words.

On a side note, we have a contest each month in our office of which doctor and team received the most reviews for the month! This encourages our team members to provide the highest quality of service to our patients and they also remind the patient that they are getting a review request and to please fill it out.

Nachteile

Years ago, when we first joined there were glitches in the software and the review requests would not send out. I could always tell because I would stop receiving reviews.

Vorteile

Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.

Nachteile

We have a large number of clients that use this system and during the sales process we were told that all we needed to do was provide a CSV of their names & locations, and the onboarding team would handle it. Unfortunately, that was not the case. We had to manually configure a profile for each of our clients.

Also, the continually cross market to existing clients. For example, we have a client that has multiple locations. Most of the locations are managed through our Birdeye account, while one location has it's own Birdeye account not tied to us. The manager of that one location continues to receive messages from Birdeye saying that they really should bring the other locations onboard and also says that nothing is being done with the locations we manage. Every time they send a message we request that Birdeye flag that the other locations are in our account - for some reason they won't. It's been a major issue for some of our larger clients with multiple locations spread across different Birdeye accounts.

In Betracht gezogene Alternativen

Grade.us

Warum Birdeye gewählt wurde

Birdeye's integration with our client's patient management systems was a game changer.

Zuvor genutzte Software

Yext und Grade.us

Gründe für den Wechsel zu Birdeye

Birdeye's integration with our client's patient management systems was a game changer.

Vorteile

Fairly easy user interface - although sometimes at the cost of functionality (or self-customization).
Nice dashboard for our Clients to view their Reviews and Reports if they want.

Nachteile

Not easy to pull reports with every view I want (without making a "feature request" to add that report or view that I want. Also, Help topics are not nearly detailed enough to describe why to click ON/OFF each setting option (for instance) - and what impact that would have for functionality or user control (or notification).

Vorteile

The ability to get more reviews on google

Nachteile

Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!

In Betracht gezogene Alternativen

Swell

Warum Birdeye gewählt wurde

They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!

Gründe für den Wechsel zu Birdeye

They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!

Vorteile

Absolutely EVERYTHING. For anyone who is tasked with being responsible for learning, implementing, and maintaining rigorous company reviews, quickly and with little to no instruction, the very reviews that Google proffer up upon searching either the respective company or simply the general industry, the reviews that are responsible for having an enormous impact on our first impression of a company and that are shown to the entire internet, those reviews, THIS exact software, this exact company BirdEye, IS what and all you need. Pinky swear. They have seriously taken this tremendous and immensely important component to a business' success and neatly packaged it into a one-size fits all, super intuitive, beyond simple to use and master and even FUN package. You WILL beast/slay the ever-present review dragon, you WILL please your boss and coworkers, as the reviews, rendered timely, efficient, and simple, keep gushing in. No matter the company's industry or scope of business, BirdEye IS THE eye in the revered review sky. Fly little review master, FLY!

Nachteile

Honestly, I found using BirdEye to be so fun, I realize I may be quite the outlier there, but as this is such a streamlined and easy set of steps, the same taken for each you send, doing the day's reviews is an almost therapeutic endeavor. I kid not. And I was so so grateful for how quickly I was able to understand and implement the process, having never been inconvenienced or plagued with ANY issues or problems or hiccups, I'd be remiss if I didn't say that may be there should be an appreciation show dedicated that we can call "BirdEye for the Queer AND Straight Guys." No cons.

Vorteile

Amazing dashboard to manage your business locations to monitor the reviews and respond them on time. Great way to address any customer grievances and collect feedback

Nachteile

Customer service needs some improvement to address few bigs regarding delay in response to reviews

Vorteile

Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.

Nachteile

Support is all about closing tickets and not really about fixing problems.

Vorteile

My favorite part about this software is how user-friendly it is. We work with small businesses and help them gain reviews, and it is so easy walking them through the system. Not only is it user-friendly but it is visually appealing when you are using the software, or even receiving a request from the system.

Nachteile

I would like to see more opportunities with integration, and more hands-on help with solving issues when it comes to integrating.

Vorteile

We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

Nachteile

Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

In Betracht gezogene Alternativen

Sprout Social

Gründe für den Wechsel zu Birdeye

We could whitelabel BirdEye and they had very attractive packages if you were purchasing many licenses for clients. They also have great integrations like with SIKKA that allows us to automate the collection of reviews for our dental clients.

Vorteile

ease of use and they continue to offer more products

Nachteile

Nothing---they fix any issues along the way and that is all you can expect.

Vorteile

So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.

Nachteile

You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.

Vorteile

The thing I like most about this product is ease of use. It is not only easy for me and my team to use but easy to introduce to our clients and have them use it as well. This software is very user-friendly and that is a critical element for us to have our clients use it as well.

Nachteile

I think there are some small features that could be tweaked and a few glitches that need to be looked into. Things like when the review monitoring somehow becomes disconnected and has to be manually fixed. Also, the feature that shows when a user actually leaves a review on Google. Next to their name in the contact section, it shows a green ten. Now I understand what that means but that definitely can confuse some people at first if not told what it means.

Vorteile

Birdeye delivered everything they promised, this is the best money we ever spent for marketing. People use social media constantly to make choices for where they purchase products, where they want to travel and definitely to find doctors in their area. Birdeye has brought our practice up to the forefront in how easily people can find us on the web. It is also great to have our patients give such great reviews, although we can't always make people happy its good to hear where we need improvement. I would highly recommend Birdeye for any business.

Nachteile

Birdeye is very good about making sure we are happy with their product and want to meet on a regular basis, with the practice being very busy it is not always convenient to meet with them. This is a also a pro for this company in that they are always available and want to make sure we are content with their product.

Vorteile

Birdeye's ability to consolidate feedback about our brand from different channels into one easy-to-navigate interface is a huge plus for us; Being able to see all comments in one place, in a way that is easy to understand and categorize, allows us to better understand our customers' needs and adjust our marketing tactics accordingly. It was great to be able to automate alerts for the many people who need to be aware of reviews and enhance the speed with which they can be responded to.

Nachteile

Birdeye has a great support team, which is helpful because they show us how to use the features and carry out instructions appropriately.

Vorteile

Birdeye has enabled our management team to collect, monitor, and manage client reviews to better connect with our clients and monitor and improve our interactions with clients.

Nachteile

Initial setup takes time to understand and use the power of Birdeye and can be daunting to staff, but once well acquainted to the software, Birdeye becomes an indispensable tool for our personnel.

Vorteile

I tested out different review software before choosing Birdeye for my business. Birdeye stood out above the rest of the competition right away. Initially I felt the cost was high but have found it to be worth the investment. The software is user friendly and the support is amazing when I do have an issue. My favorite feature is just how easy it is to request a review from our clients and I LOVE simply texting our clients appointment reminders and allowing them to text our office since texting is the preferred method of communication these days!

Nachteile

I wish we could download the software on our desktop so that we could keep team chat open as well as the ability to shoot out review links quickly after each appointment. I dont like that it times out and I have to continue to login to read a message, send a review or start a team chat which is a new feature were going to start using.

Vorteile

I like Birdeye's capabilities as a service to allow you more functionality for your clients, whether it's the reports or the tags/tickets you can assign. It's an easy tool to onboard and everyone loves it upon logging in.

Nachteile

The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.

Vorteile

The product is easy to use and train others. Review response is a top priority for our company, and the efficiency of response management + analytics is key to our operations.

Nachteile

Integration is easy, both with our PMS and social media channels. I wish we could respond to Apartmentratings and Yelp via Birdeye, but the notifications do come in which is helpful.

Vorteile

The workload of a one-person marketing team is immediately reduced by automated service. The platform serves as your one-stop shop for all business correspondence. It has made it incredibly simple to interact with and keep in touch with our customers outside of our physical stores. Also, customer service responds quite quickly.

Nachteile

They need to expand the functionality accessible from each screen and reorganize their drop-down menus. A longer and occasionally confusing integration procedure.

Vorteile

BirdEye has a lot of feature that help communicate with customers and manage all the reviews from different pages on one dashboard. The webchat/receptionist feature creates a simple way of communication via text that saves time answering questions for multiple people at a time.

Nachteile

We would love to have an automatic schedule setting to turn ON/OFF the webchat on the website to prevent having customers contacting us out of the business hours.

Vorteile

Having a brick & mortar store, plus a website means potential customers will base their decision to visit a location or a website based on other customers' experiences. Birdeye allows us to thank those who leave positive reviews as well as see areas where we could improve. Being able to see reviews and direct feedback all in one place means we can respond to our customers quicker and more efficiently. Features like "Reports" lets us see which platforms (Google, Facebook, etc) we have the strongest following and where we could amp up marketing. All in all, Birdeye was our "missing puzzle piece"

Nachteile

We have been using Birdeye for almost a year now; I haven't run into anything that would deter me from recommending them to another business. The only thing (not even a huge deal) is we are not able to fully utilize the "campaign" feature as we are in the firearms industry; it's a no-no for Birdeye.

Vorteile

The software produced the results we were after.

Nachteile

No complaints about the software, only policy and people.

Vorteile

I like that it allows us to request and receive reviews for Google, we also get text messaging through the app with Birdeye but we have to physically generate the messages.

Nachteile

We can not get any automated text message reminders through Birdeye, we want a service provider for this service. There are other features but they are at an additional cost. Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my credit card for additional fees as well without my knowledge.

Vorteile

Review organization and management. Internet scanning for reviews.

Nachteile

I am still a newer user to the software because it is our hygienist who enters in the clients for review requests. I happen to be the individual responsible for review tracking and replying. I did not like a recent situation where the BirdEye software changed our Facebook Profile and Cover photo to match each other, to our logo one morning at 3am. I have talked with BirdEye about this and we are on the same page for the future. We did change our cover photo and profile photo back to the original photos we have selected. We should all be good moving forward now and it did not alter my exceptional rating and perception of BirdEye as a company. We think you are terrific!!!!

Vorteile

I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.

Nachteile

There are some platforms such as FieldEdge that they offer to integrate with but it is not a true integration. They have a dedicated team to pull contacts to send customer review requests through cloud based access, but it lacks a seamless effort at times.
More platforms to fully integrate on would be beneficial, Such platforms would be: Successware, Payzer, FieldEdge, dESCO.

In Betracht gezogene Alternativen

Grade.us

Warum Birdeye gewählt wurde

Nearby Now lacked the ability to automate on a number of platforms. It also did not offer the variety of customizations that Birdeye does. Our company wanted to focus more on earning third-party reviews, whereas Nearby Now focused more so on earning first-party reviews on their platform first which we do not find as valuable as Google and Facebook.

Gründe für den Wechsel zu Birdeye

It offered the most for what we were looking for in a product: customization, multiple methods to generate reviews on, focus on 3rd party review generation, cost-effective, and automation.

Vorteile

Reviews are the main reason Birdeye works for us. Seeing our reviews significantly increase is a quite exciting and helps other potential buyers read other consumers great experiences with shopping at our stores.

Nachteile

That it seams like you can not choose truly the features of their software separately.

Vorteile

Birdeye makes it easy to request, monitor and respond to reviews.

Nachteile

Setup and use is easy. I couldn't ask for anything more.

Vorteile

Smooth navigation, user friendly as well as an amazing support team at you service provided by Birdeye.

Nachteile

Well I have encountered a few delays from the responses from the program after selecting or clicking on the a tab for it to load and it does get better with time spent on it but important to suggest for Birdeye devloper to look into those delays ASAP because it does become a little bit frustrating at times.

Vorteile

Our company needed to increase our online presence and Birdeye has been an excellent online reputation management system. Our employees are able to use it with one click of a button and we have seen a great increase in our star rating. It is a great way to get feedback from our clients and monitor our service.

Nachteile

There are some times that the contacts don't seem to update well. Would like more options for Salesforce integration to have template choices from that end.

Vorteile

Everything! What is there not to love! This software is amazing!! Truly, the ease of it is just great! The customer support you get from Birdeye is top notch! If you have been looking around to help your business take off, look no further, this is it!! Birdeye is the BEST!

Nachteile

Nothing! The only thing I can say is that I am sorry we didn't get this sooner!

Vorteile

Birdeye has been a wonderful addition to our company! We previously used another desktop messaging app, and the switch to Birdeye has improved workflow greatly. It auto-refreshes, so we don't miss messages anymore. I love the desktop notifications feature for this reason as well. It transcribes voicemails most of the time (if the caller speaks clearly/had a good signal when they called.) Customers can also send us photos of where they would like their delivery placed. The company sends out review requests for us, instead of us having to individually send them every day. When a review comes in, it is automatically responded to through Birdeye.

Nachteile

I have not experienced any cons yet, as this is a newer software to our company.

Vorteile

Birdeye is very helpful to our business in receiving reviews and helping us manage those reviews. It was easy to set up and integrate into our current systems. Would recommend.

Nachteile

Really no cons that I can think of. We really enjoy using this software.

Vorteile

I have used Birdeye for over a decade and it just keeps getting better with more applications that help my firm get reviews, surveys, text messages and chat with potential clients. And so much more that I have not used yet. I absolutely love it! I have not found another company which would be as helpful or with Birdeye's excellent reputation. And the support is above the top! They are also careful to comply with Google rules regarding reviews. For all that and more I highly recommend Birdeye!

Nachteile

I cannot think of anything I like the least about this software. It's all great!

Vorteile

This is a great tool that allows you to funnel reviews across the review sites where you need the the most. The greatest feature of this system is its ability to direct people with an inclination to provide negative sentiment to an internal response channel, while sending people likely to respond in a positive way to the site or sites where you most want or need reviews. The system directly integrates to well over 100 industry specific review platforms which makes it very convenient to push reviews to the platforms where your clients will most likely seek out reviews.

Nachteile

It is a bit quirky in that you have to be very exact in setting it up so it matches your title and description in Google My Business.