Pure Chat

Vorteile

The service has a WordPress plugin we could integrate with our website, and the set up was really easy and straightforward. I even love the function where you can add an address and phone number to the chat widget that appears on your website.

Nachteile

The fact that an agent has to be on a third-party website (i.e. PureChat website), outside your WordPress admin dashboard to respond to chats from clients' website was really an irregular procedure for a WordPress user.

Vorteile

Ease of use,it have best features and it is free of cost.

Nachteile

i dont have any complilants with this pure chat

Vorteile

It worked. Even with the hurtles we still got some chats to work

Nachteile

Delay in response time and we missed chat notifications

Vorteile

It integrated in just minutes and the app works great. I get instant phone notifications and I've never missed a live chat from my site.

Nachteile

You can't customize the widgets by adding your own CSS. They provide some basic functionality but in order to make it match my site, I need to do some complex javascript to modify the HTML dynamically generated by their javascript plugin.

Vorteile

THE ABILITY TO SPEAK WITH SOMEONE WHO IS ACTIVLEY VIEWING OUR WEBSITE IS PURE CHAT IS A REAL TRUST-BUILDING SOFTWARED THAT ENCOURAGES REPEAT CUSTOMERS, ALLOWS QUESTIONS OR CONCERNS TO BE ADDRESSED AT THAT TIME. PATIENCE IS NOT A THING ANYMORE, TO BE ABLE TO ADDRESS A CUSTOMER SAT THAT MOMENT CAN MAKE OR BREAK THE TRANSACTIOON

Nachteile

I HAVE NOT HAD ANY CONCERNS WITH THE SOFTWARE YET.

Vorteile

Pure chat transforms the way you interact with customers. It's intuitive and easy to navigate. This was especially helpful when I was new and didn't know how to use many apps.

Nachteile

Notification system can be overwhelming and hard to turn off.

Vorteile

one of the most liked aspects of Pure Chat is its ease of use. I would appreciate the intuitive interface and straightforward setup process, which allows me to quickly implement live chat on my websites without any technical difficulties. This user-friendly experience enables businesses to efficiently engage with people and provide real-time support, ultimately enhancing people's satisfaction and improving overall communication effectiveness.

Nachteile

I thinks its the limited functionality in the free version, which may not offer all the advanced features and customisation options available in the paid plans.

Vorteile

So Easy! I use it on a Wordpress site. The plug-in takes a second and you are up and running. I was able to match it to my company color and feel to keep the flow of my homepage. I found we gained much higher engagement with our clients than with email or even texting.

The back end is well tailored for control freaks like myself who wants to keep an eye on the team activity and responses. The list of respondents makes it easy to add to email campaigns and keep up with newly interested clients.

An Android phone app! Icing on the cake for us. From PC to mobile, it's seamless. I am always connected to a customer in need. It's security that I am on top of my business and I won't miss a question that could result in a sale.

Did I mention this is free? You can upgrade for even more functionality but once you start using it, you will wonder what more they have to give. Reports. That's what. Get granular on the amount of traffic on your site, and see it live, you and your teams response rate, and team activity.

I cannot say enough good things about this software. I do test other options from time to time but I tend to come back to Pure Chat.

Nachteile

I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update this review should a con present itself.

Vorteile

Pure chat has covered all of our basic Livechat needs since we began using from April the past year.
We are provided with the most important features which assist us better address customer needs and complaints.I like that we get chat alerts for all incoming chats on the Pure chat dashboard,the canned responses has enabled everyone at the help desk department communicate faster with customers by allowing us presave responses to the most popular questions by our customers,likewise the pre -chat information form has allowed us gather some extra information about a web visitor before they are connected to an agent and lastly customization has been pretty impressive.

Nachteile

New chat notification have sometime come minutes late,in which case the website visitor has already left the website.
I have only experienced this bug during weekends when I work from home ,with the aid of the Pure chat smartphone app.

Vorteile

Since using the PureChat application in my work space, we have been able to perceive immediate benefits, which have facilitated contact between the communities and our work team, receiving in real time all the recommendations, suggestions and requests from these communities.

Through Purechat we have been able to systematize the ideas expressed in our chat session and turn them into work plans and community approaches. This attention by chat is enriched with tools such as personalization of chats to be able to track person to person of each of the ideas, availability schedules to serve the largest number of people and can be used in tablets, adroids and IOS

Nachteile

I have no outstanding complaints about this software. Since we used it in the office and in my wordpress, we have exploited all its potential and it seems to us to be quite functional software.

Vorteile

the easy way to use and you have the communication fast

Nachteile

i don´t have any comment about it, is ok for me

Vorteile

What I like most about Pure Chat is that I have the option to speak directly with customer service agents from many websites I am already browsing on. If I have any questions or concerns, I can easily get in touch with someone who can help me and that is very convenient as I do not have to make a call to customer service and press through many different menu options, or send an email and wait an unknown amount of time before getting a reply. I have had many of my questions and concerns solved via Pure Chat with friendly agents and I love this service and wish more businesses used it!

Nachteile

What I like least about this software is that sometimes it does not load properly depending upon which internet browser I am using, and I have to switch browsers. Sometimes the Pure Chat option pops up, and at other times it is impossible to find it and I have to exit out or refresh a few times before the icon or option shows up again, and that can be frustrating when I am in a rush to speak to an agent. One other frustrating thing about Pure Chat (and with other live chat softwares as well) is that I cannot go back to any other tab, or click away from the page because the entire chat box will disappear, and I have to start over. This can be annoying when I accidentally click away or accidentally go back a page when I am waiting on a response from the agent and am distracted looking around the website, because then I have to go back and start the Pure Chat over again and then hope they connect me with my previous agent. Otherwise I have to explain the entire question or issue again.

Vorteile

Pure Chat is a great tool for myriad reasons: People can "talk" with us and still be at work. People can "talk" to us when they have laryngitis. People can "talk" to us when their speech is unclear, when the baby's crying, when the spouse is yelling...Words come through with speed and clarity. We can contact them with their email if there's a bad connection, or they must ring off. It is easy to save statements or descriptions that we use often so we can call them up at will and not retype them repeatedly. Customer support is outstanding, quick, clear, concise...and Robert doesn't make non-tech-y types (like me) feel like a fool. Excellent product, excellent service. I am a Health Coach for Kare's Purple Rice. Thank you!

Nachteile

I wish it could read my mind so I didn't have to type.

Vorteile

-Free text-based chatting is unlimited
-Automated chat bot can be setup and is robust enough to get most jobs done (did I mention this is also free?)
-Easy to plug in to any website

Nachteile

-Limited to 3 operators (our support team has more than 3 operators, but we just use 3 sign-ins)
-No other complaints!

Vorteile

Pure Chat is a live chat software with easy setup, customizable widgets, mobile responsiveness, automated chat triggers, team collaboration, integrations, and detailed reporting.

Nachteile

Pure Chat may have a subscription cost, occasional slow performance, limited features, and potentially slow customer support. It may not have all the advanced features that some users desire.

Vorteile

We love that to start this software it is completely free. It allows us to test it out on our website to know if this is a tool that is valuable to our company or unnecessary. It is easy to use, very user friendly and super easy to install. We were able to customize it easily to fit the look and feel of our website. The features have been great and I can easily collect email addresses of my visitors to follow up with them in the future.

Nachteile

I wish that I would receive an email notification as soon as a chat came on that we were unable to respond to it. Just to let us know we missed a chat. I have to go into transcripts to see if we missed a chat. The only way we get an email notification is if they actually wrote us or emailed us the question. I also wish I knew more about the integration with programs like infusionsoft and google analytics. I have found that customer service doesn't always respond to my requests. Luckily, it's pretty simple to use but some of my questions really determine if we are going to be paying a monthly fee. If they don't respond to my questions I'm much more likely to not purchase the software.

Vorteile

Pure chat helps to manage my inventory of connections and allows for easy communication between myself and my customers. Not only do they have all of the standard features of a web-based chat service, but most of these features come included in the free version. The advance "pay-for-play" service has much more advanced features, so it's worth giving it a try.

Nachteile

As my database of customers grows, it has become a little difficult to manage this catalog of people using Pure Chat's mobile option. I think pure chat could use some more updating in terms of automation. Using a few simple triggers I think the service could become exactly what I need, but for now, my inventory of customers is simply to large to manage on pure chat. It would be very effective for small to midsize companies.

Vorteile

The software is like text messaging but on a desktop computer. I am able to quickly communicate with my team and receive information more readily regarding the status of projects.

Nachteile

Everyone within the organization must download the software and have it running on their computers; otherwise, you cannot communicate with co-workers.

Vorteile

Pure chat is a live software chatting software which is free of cost. And you can use its unlimited chat for free and it is ideal for 3 operators to use it for free. And there is a customizable widget also. This is a important software where you can chat across the world.

Nachteile

Some of its cache and cookies blocks the chat.

Vorteile

This provides students with another avenue for asking questions. We see a lot of activity after hours. This provides us with additional information to return the students inquiry.

Nachteile

If I forget to log out of the chat it doesn't log me out after so much time of inactivity.
Please see previous comment about students leaving the chat before we can answer the question.

Vorteile

I like how easy it is to navigate through the software and how easy it is to view reports based on activity history.

Nachteile

I do not like that sometimes if you log out without editing your availability, sometime you still receive missed chats.

Vorteile

In general terms, this software is one of the best in the call center market and online customer service, it favors the processes in the technology solutions companies, as in my case I work in a cloud solutions company and it works for conversations with clients, when they need support.

Nachteile

In general terms, this software is one of the best in the call center market and online customer service, it favors the processes in the technology solutions companies, as in my case I work in a cloud solutions company and it works for conversations with clients, when they need support.

Vorteile

- Easy to implement.
- Has option for offline messages.
- Easy to monitor chat agents.
- Can see chat history easily and all the replies.

Nachteile

- Not found any major cons till now but pricing can be lower.

Vorteile

I like being able to see who is currently looking at our website, which page their on, how long they've been looking at it. Also being able to compare it to the previous week is cool.

Nachteile

A better alert when new chats were coming in would help. Like a notification that would pop up on your screen and stay there until you acknowledge it.

Vorteile

Very easy to use. Tried it in my photography website which was developed using wordpress. You can get a free version to try it our. it is really worth it. It also has a very user friendly interface. It allows you to customize the chatbox, manage teams and also to obtain reports.

Nachteile

chat notifications sometimes takes time. It also does not log you out, even with sometime of in activity. Needs improvements.

Vorteile

Este chat se muestra como una herramienta sencilla para un usuario básico donde se puede mantener un registro completo y detallado del tipo de usuario que accede a la web así como datos geográficos o de tendencias. El diseño es muy sencillo ya que los parámetros que se muestran son básicos y necesarios para mantener el intercambio con el cliente.

Nachteile

Este software presenta funciones muy limitadas, en primer lugar al no contar con un registro de conocimiento demanda que el usuario deba responder a los mensajes de forma directa ampliando así el tiempo de respuesta al cliente. No cuenta con funciones de chatbot, así que no es asistencia 24/7.Por otro lado, el número de canales de asistencia se limita a la página web por lo que al contrario que otras aplicaciones no permite insertar correo electrónico o redes sociales en el mismo sistema, reduciendo el tiempo de respuesta en dichas plataformas. Tampoco incluye preguntas frecuentes en su uso. Las funciones que permite el chat son muy limitadas, y el envío de imágenes en muchas ocasiones requiere un gran tiempo de espera.

Vorteile

Overall Pure Chat is a great software to that can help business owners increase their overall profits.

Nachteile

Its an overall good software product and can help bring in many customers.

Vorteile

I like Pure Chat as it can be easily installed on our website and clients are using it to contact us.

Nachteile

I don't think I have encountered any hiccups with this very promising Pure chat software. Truly strong.

Vorteile

Pure Chat offers an amazing list of features and functionality that serves, literally, any industry. After reviewing this product for a client to use on their website, I adopted it for my own. Pure Chat is a complete chatting application that even offers an entry level free version to let you try it out. And even at this level, despite its branding and some restrictions in features, it offers a full view of their functionality.

Pure Chat is easy to use, configure and setup. It has a simple interface for obtaining code snippets for your website. Integration with WordPress websites are an absolute breeze. Pure Chat lets you customize the chat box, setup canned responses for online and offline modes, add and manage teams, obtain reports, and even transcripts of the conversations.

The Pro version adds even more with real-time analytics, visitor tracking, unlimited contacts, removal of their branding, use of Pure Chat in unlimited number of websites, setup of trigger alerts and actions, SMS notifications, export and support. They even offer an affiliate program you can benefit from as well.

Pure Chat offers an amazing list of third party integrations through Zapier. 500+ to be precise. Need one that is not on their list? Try their guidelines to build your own. The possibilities are endless.

If you want to take advantage of the added Pro features, you can even get to try it for 7 days before committing to the subscription.

Nachteile

I have been using Pure Chat for a few months now and cannot find any cons I can speak of. The features in my account allow me to perform the exact features I need.

Vorteile

I find that Pure Chat app best for answering questions because one of my websites doesn't get a lot of visitors and one of the things that I like in Pure Chat is that I can use it in my mobile phone and it is so useful because I can answer questions whenever I go out

Nachteile

In my perspective there is no negative in this software because it succeeds in doing what it set out to do.

Vorteile

Pure Chat is absolutely free of cost software with exciting features like offline chat, website visitor tracking, proactive chat and many more. Pure chat is useful for small and mid sized organizations to manage their website visitors and customer experiences. The software is fully secured and their plugins are readily available in wordpress that can takes few seconds to download and install.

Nachteile

Pure chat has all the necessary features the only cons which i observed is that sometime i received the chat notification with little delay other than that everything works very well for me.

Vorteile

At the cost, Purechat is an extraordinary client support administration for any site. It permits agents to assist clients with settling on items as well as help them with their orders or any issues they are introduced. Purechat is not difficult to introduce simply by dropping a piece of code

Nachteile

I could do without that I must have the page open on my program. I don't necessarily in all cases make sure to open it and put that I'm free. In the event that there was a PC application that opened naturally and sent me warnings it would be truly help.

Vorteile

I really like the product and its features. It has all the features like rebranding, collaboration and work, file sharing, faq builder, canned messages etc

Nachteile

Not at all happy with their analytics, mobile applications. This could be improved

Vorteile

AI chat bot on my website, easy to use, cost (free), and ability to integrate with other systems through Zapier

Nachteile

It can become rather "bulky" when you have multiple decision trees set up in the AI chat dialogue. It would be a nice feature if the programers could make new screens or subsections for the decision trees.

Vorteile

For the price, Purechat is a great user support service for any website. It allows representatives to help customers decide on products as well as help them with their orders or any issues they are presented. Purechat is easy to install by just dropping a snippet of code.

Nachteile

This might not be the case for all websites but sometimes the Purechat widget might need custom coding to style it in place. It for the most part is easy to install but with some help with one of their representatives we were able to add a few lines of code to make the widget appear correctly (it was lined a few pixels off).

Vorteile

I like how easy this program is to use and allows potential clients to email me if I'm not available or Active on the website. I also like that it saves the transcripts and client contact info. Also shows where the client is located and how many times they have visited the site.

Nachteile

I don't like that I have to have the page open on my browser. I don't always remember to open it and put that I'm available. If there was a computer app that opened automatically and sent me notifications it would be really help.

Vorteile

Complemented by other software we increase the range of attention to citizens suffering from health diseases. With a real-time attention, having schedules and a qualified staff, we serve people according to their doubts and complaints.

We also find it very important the solutions that Pure Chat offers us to personalize the different sessions, making the attention personalized and with case knowledge.

Nachteile

Thanks to the permanent use of this software, and the tests we have done in relation to the number of people served, the time and the quality of the service, we have no contra in relation to this software.

Vorteile

Attention to the public is one of our most important premises when working in the consortium.

Pure Chat has been an excellent ally for us since it has brought us closer to customers who for one reason or another want to share their concerns, observations, complaints and compliments with us. This interaction gives us inputs to improve our service from many points of view, either from the quality of the flights, the sale of tickets, the schedules arranged for the flights, the quality control in the handling of the luggage, among many other things , which, make me recommend this software.

Nachteile

I do not have any type of complaint about this software since, since we used it in our consortium, we have only obtained benefits, praise from the users and optimization in the work

Vorteile

If you're looking for a solid, FREE live chat software for your blog or website, take a look at Pure Chat. Other than the awesomeness of being free, Purechat's actually a really solid contender to something like tawk.to or Olark. First, I really like the UI. It's very slack-esque and super sleek. If you work with your team, you can have 3 operators on the Free plan, and that's sort of plenty for startups. The best thing about Purechat is the Mobile apps (currently supports iOS and Android), you never miss a beat when it comes to chatting with your website vistors.

Nachteile

There's nothing to really dislike. It's a solid app and works fine on both Wordpress and HTML sites. The free plan is free...so there's no reason not to try this out.

Vorteile

I don't need to check my phone or receiving "unnecessary" calls from my customer because I have this software. I can leave bot to reply if I'm not active or just Away From Keyboard for a while. I check on the chat history in case there's are something wrong. This app can be accessed on Android and iOS too.

Nachteile

Notification seems late for a few minutes and sometimes when I reply to the message the customer already offline or leaving the website. The pricing still kind of high for startup companies or small business

Vorteile

Pure chat does the job for our cx team communicating with customers. It hasn't let us down in any way yet.

Nachteile

I have used inercom and drift before. I'm afraid pure chat doesn't have much more functionality than either of those.

Vorteile

Pure chat is perfect for bridging the gap with your customer and massively improves the user experience. It's there for general questions and knowledge, but it's also perfect for troubleshooting and feedback. It's a very straightforward tool that puts you in direct connection with the very people you are hoping to reach.

Nachteile

It's a powerful tool all around. Outside of a few odd hiccups here and there with connection, there is nothing in particular I can think of that I dislike about the product.

Vorteile

What I liked most about the software is the ability to have customizable widgets which help align our company objectives with the use of Pure Chat.

Nachteile

The limit of SMS notifications that come with the pricing plan.

Vorteile

PureChat makes it easy for us to talk to our customers online, in real time. Nowadays, people don't pick up the phone, they hop online. We can connect instantly with them with PureChat and their app.

Nachteile

There's no way to detect an internet troll in the chat app so we deal with a lot of negative or disgusting comments from people that are obviously bored.

Vorteile

I actually used this platform at my last job. It was very easy to use. I was able to see which agents were online and available and who was participating in the chat. It was also easy to customize the interface of the chat on your website. I didn't need to do any coding.

Nachteile

I can't think of anything besides there could be more customizable options of the look on your site.

Vorteile

Simple d'utilisation et facilement personalisable

Nachteile

La gestion des langues pourrait être améliorée pour avoir des réponses automatisées en français ou en anglais dépendamment si l'internaute navigue sur la version française ou anglaise du site web.

Vorteile

Adding the Pure chat to our website was very easy and straightforward. Pure has a simple and easy to use interface. Our office was using it in literally minutes.

Nachteile

A few more customization options on the chat widget would be helpful.

Vorteile

The best thing I like about this it is free in cost. It s mobile application is also good to make us in touch with our clients. We can also change the chat box to match a page and can see only what information we want to see.

Nachteile

Sometimes we have face issue while opening new chat. Rest there is nothing dislike about pure chat

Vorteile

Very easy to set-up, the interface is intuitive and allows assignment of chat representatives in no-time. For small companies providing multiple services, the same rep can assist in more than one website with no complications. The mobile app is a life-saver to optimize costs, as anyone in your organization can become a chat rep at anytime/anywhere. This tool has all the options you may expect from a chat software, including the ability to integrate with other platforms as in my case, the CRM.

Nachteile

Pricing-wise this tool is comparable to all other solutions in the market (and none is cheap). I don't have any complain as it changed the way customer service was provided in my company.

Vorteile

Le logiciel chat pur dispose d'un plugin WordPress que vous pourriez intégrer à votre site Web, et la configuration est vraiment simple .ce que  J'aime le plus c'est la fonction où vous pouvez ajouter une adresse et un numéro de téléphone au widget de chat qui apparaît sur votre site Web.

Nachteile

Le fait que vouus devez être sur un site Web tiers (c'est-à-dire le site Web PureChat), en dehors de votre tableau de bord d'administration WordPress pour répondre aux chats du site Web des clients était vraiment une procédure pas régulière pour un utilisateur WordPress.Beaucoup de chose reste à améliorer