tawk.to – Bewertungsseite 3

Vorteile

It has 90% of all the features that expensive support provide, but for free. It is easy and well executed (haven't experienced any bugs so far).

Nachteile

The UX is not very modern, most have a look n feel similar to intercom, but tawk has stagnated in this regard.

Vorteile

The best part i like about this software is ease of use to implement it on any platform no matter you are using a php based web application or an static page, the other thing i liked about it its free for use policy.

Nachteile

The pricing to use its plugins are quite exaggerated for an online chat application.

Vorteile

It is one of the best online chat, it is very useful we can use it for free with very good features. It is a great tool to be in contact with customers through the website, we can clarify any questions they have and we can also generate sales, it is very intuitive and easy to use and we can keep a record of all the chats of each client.

Nachteile

Sometimes communication is interrupted and I have solved by closing the session and reopening it, I have also reloaded the web browser in some cases.

Vorteile

I love tawk! Having used multiple chat software for my personal website, when I came upon tawk through another user review - I decided to try it out. And I have not been disappointed.

A very light software, it goes up on the website without an issue and you can customize where all should it be implemented.
It has an Android as well as an iOS app so that you can talk to your customers even when you are out.
Additionally, it has a powerful keyword functionality, so that you can just type in a keyword and it replaces it completely with a sentence that you have pre-programmed.

Nachteile

That I have to pay to remove their branding.. LOL! But considering the number of features we get for free, we should really not complain!

Vorteile

An easy way to enhance our website is through a chat tool, and one of the best is taw.to, it is very easy to install and use. Its administrative panel allows to control in an organized way the communication with the users that visit our web, besides we can configure forms with welcome messages and add the fields that we create are useful to establish the communication, for example in my case I usually request the name, email, and phone.

We can use it in HTML sites and also in CMS as wordpress, since there is a plugin for this. We can also download the APP and use it through our smartphone from anywhere.

Nachteile

Actually this tool pleases me a lot, but sometimes there are flaws in the browser and we can lose communication, but it is not serious in most cases I usually solve easily by reloading the browser or starting a session again

Vorteile

The fact that it's free to use and easy to install

Nachteile

Not integrated too well with Shopify with many limitations.

Vorteile

It is free and easy enough to use. Comparable competing software isnt free.

Nachteile

The Scheduler is a mess. If you dont us the scheduler and have multiple agents, someone may forget to log out and you cant determine who it is and your chat will remain activated. The only alternative is to then use the scheduler and set specific hours. But if you do that then your chat will be deactivated outside of those specific hours, even if an agent logs in. If you want to work non-fixed schedules, you have to keep adjusting the scheduler every time.

Vorteile

I've been using Tawk for several years in several projects.

It simply gives you an awesome way to do customer service online with live chat.

It also have a great free version for small companies that let you use the full service and grow.

Nachteile

I couldn't say much about cons because it's simply great, the free plan kills almost every possible con.

Maybe better analytics and history, some BOT capability.

Vorteile

Tawk.to is a great way for small businesses to operate like a big business. We use the Business hours chat. The chat agents are always open to ask us questions so that they can provide the best reponses to our customer.

Nachteile

I wish they offered a phone service. I've made the suggestion. Fingers crossed!

Vorteile

It has a great free plan. You can customize the colors of the chat and widget. It has an app for your phone and computer to stay connected with customers. It can respond automatically if prompted to. It can also alert you when you have a website visitors.

Nachteile

I really didn’t dislike much about this app except that to add certain features you had to pay monthly for those specific features. They should just include all for 1 price.

Vorteile

New, updated design of the dashboard provides the analytics kind of data which contains the average session time and the total session, visitors' real-time data to us. The tool let us show the visitors along with the prospects which are categorized in active, served and idle. You can fill the lead generation form in the same tool if you have set up it properly.

Nachteile

Least like is the mobile app. I have faced problem while chatting it with the visitors. It really takes much time to load and start the chat as this is faced by me everyday.

Vorteile

It's totally free (no hidden charges) to use as Chat support on website.
I have been skeptical before joining thinking there must be something for which will stop me at later stage maybe after few days. To be honest, it is TOTALLY free and does what it says. Their main business is renting employees for 24/7 chat. I don't mind having their name on chat widget because my customers need a live person to chat and they offer it.
Easy to install and customisation options are simple to implement and match the theme of website.

Nachteile

Android App is PLUS point which has a irritating notification tone but catches agent's attention.
That's what we need. We never bothered about changing the sound.

Vorteile

You can do nearly everything in their free tier. Customization is pretty robust, with multi-lingual support as well. Integrating into any website requires no coding knowledge at all, and it also has plugins for most popular web platforms (WordPress, etc.)

Nachteile

Managing notifications can be a bit confusing, and the desktop app for Windows has some bugs (crashes, blank screens, etc.)

Vorteile

incredible system to have a live chat, you can place it on your website, it is easy and easy to use and manage, the best you can use from your application.

Nachteile

chat is very good for your page, the only bad thing is that it is not so customizable until the version pays.

Vorteile

This chatbot is 100% free and the integration process is so simple that even people with basic or no coding knowledge can easily integrate it. The dashboard is good and understandable, the navigation is effortless. And the best thing about this chatbot is you can integrate it with google analytics to advance your work.

Nachteile

I don't like the sound of Tawk.to. It would be a great help for me if they can add an option where I can change the sound or add my custom sound. Accept that everything is good.

Vorteile

The product is absolutely free and is easy to use. Anyone looking to answer a handful of questions through the day won't find a better app.

Nachteile

Tawk.to is abysmal at sorting large amount of messages. If you are planing to be constantly talking to multiple people or having multiple staff members be involved you will quickly get overwhelmed by the unintuitive UI.

Vorteile

Great features and a lot of options to customize the widget.
The free tier has all the things that allows you to start your journey with live chats

Nachteile

The live chat widget design/styling. All the other things have been refreshed with a new design, but the widget still has poor animations and a not-so-modern design

Vorteile

We use to spend $100 dollars for a chat software, now we can use this money in something else in our company and still have a great chat support . We can use the mobile app and support our website customers remotely

Nachteile

I don't know if I am mistaken something but I can't answer a ticket missing chat

Vorteile

The chat feature for support, which our customers use frequently, is a good part of this software.

Nachteile

Since I've been using this software for the past couple of months, I haven't seen any downside to it.

Vorteile

I like this software because it makes you see what your site visitors are currently doing. It makes you having a view on what your users what. It is also responsive and mobile friendly on browsers. It is available on both mobile and desktops.

Nachteile

What's there to dislike about this software? Nothing really to be candid. Thumbs up to the developers

Vorteile

It is free and very easy to use as compared to other softwares.

Nachteile

Sometimes I don't receive notifications especially when I'm not monitoring it.

Vorteile

That you can review historic conversations and see messages users are typing before they send them, this helps you prepare a prompt response and anticipate their doubts.

Nachteile

The fact that I get logged out of the app without knowing, sometimes we don't know we have been logged out and we've missed a couple of chats

Vorteile

This tool has been of enormous help for our company, it works perfect to have online contact with people who enter my website, I can see the IP, the country, the web page where they are browsing, I can save their data in case they visit my website again in the future. It is a very good tool.

Nachteile

The operation is excellent, but I think they should add some option to visually improve the chat widget, as it has the same interface, we would like to use some design a little more modern and minimalist, but otherwise it works excellent, the chat is good.

Vorteile

It bridges the gap from people who might not be ready to call but still would like to ask a question. also people at work or who don't like to talk on the phone prefer to type rather than talk

Nachteile

requires someone to be there to awnser the questions. the location of people is completly off but not that improtant.

Vorteile

I came to know about this software years ago when we were having great website visitation but our sales was low. We started pondering on the best way to convert all the leads who visit our website to paying clients. Our option was to have a live chat so we can communicate with our leads and that was when we found out about tawk.to.
It is an amazing Live chat support software with free version and a feature to help you know where your lead is chatting from.
The software helps us to track website visitors and pages they are browsing, this let us know which page to Optimize on our website in order to increase sales.

Also,the software is easy to install and it being compatible with Wordpress is a great bonus

Nachteile

One of the issues I have with tawk.to is it's sophisticated backend which can be confusing to non technical people. I have to take my clients through a mini tutorial on how to install the software .

Also, the mobile version hardly sends me notification.

Vorteile

It was well suited for our Website, linked with Tawk, for messaging and whatsapp messaging. Easy to interact with the customers and the team, well suited for Business

Nachteile

Though, Easy to use, for support team, has to respond bit earlier, for support during our interaction

Vorteile

My favorite feature is that I can easily take over conversations from my agents even when I am on the go with their mobile app. They have also added the support ticketing system where my agents can escalate certain customer concerns to me if they are unable to resolve them.

Nachteile

Canned notifications cannot be edited via the mobile app. It will be nice to have this feature because sometimes I might need to make edits on the fly.

Vorteile

We use tawk.to for live chat at our website. Customer Services are easy as a result. A lot of great functionalities.

Nachteile

Some features are priced, which is fine. But, they do not offer a free trial. How would I know if useful or not?

Vorteile

Truly completly free chat software. Great ease of use and very complete. Can't think of any missing features. No limit's other than a little branding on the free software!

Nachteile

I've a really hard time thinking about cons, maybe the app for operators could be improved.

Vorteile

This software has the easiest website integration process. If you want to be able to engage and interact with your website visitor via live chat then this is the right application. And the greatest deal? It if for FREE! If yo wanted to hire agents to look after your site visitors tawk.to has "chat agents for hire".

Nachteile

I think tawk.to has provided me with what I really needed for the client's demand. So have no problem with this software.

Vorteile

Ever since we've been using tawk.to on our site, we've recorded massive leads over time. The software is easy to use and to set up with lots of great features like adding other members of a department to join a conversation among other things. I simply love it!

Nachteile

I think agents shouldn't have to go on the tawk.to website to be online on their own website. An easier way should be created for this purpose.

Vorteile

I love that I can use it anywhere I have a device. I can answer questions on my website that customers and potential customers need to know. I have been able to save a ton of time by answering multiple live chats at a time and providing support, eliminating a staffing gap that we had.

Nachteile

Sometimes it can get a little buggy and ping my device multiple times, especially if I am on a mobile hotspot. I think it is mostly due to connectivity issues and not directly with the software.

Vorteile

tawk.to is completely free without any extra pro plugins, and does it job very well

Nachteile

Setting up for the first time seemed a little complicated

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Vorteile

I can easily see how many people are on our website, initiate chats with them, and respond to chats that a person has started on their own.

Nachteile

We do have the occasional problem of the desktop app crashing when you haven't been using it all day, but a quick restart of the program completely fixes it. I know that Tawk.to are looking it, so I'm sure it will be fixed soon.

Vorteile

Tawk is a free to use website Live Chat Platform where I can message my website visitors and solve their queries on the spot. I have an education institute for which I use it and I usually initiate chats with the visitors which in most of the cases turns in to leads.

Nachteile

As such there is nothing that I dislike about Tawk.to

Vorteile

Most lightweight chatbot for websites and apps, loaded with so many features for free. So many things like visitors page views, location is tracked for free. which is not available in most of the chatbot.

Nachteile

Suppose I am chatting with someone over the tawk.to, now if I switch to other tabs and wait for few minutes and comeback to tawk chatbox, it gets disconnected. and the chat gets end, this is a biggest issue.

Vorteile

It’s a powerful free web chat tool that makes it easy for customers to message you through your website. It’s feature rich and has an app. I like the web notifications too and email if people chat as well as the app notification.

Nachteile

Logs me out of the app often and I feel the app could also be improved a bit

Vorteile

It primarily includes everything needed for a live chat function. It can be easily integrated into websites. You don't need to be a programmer to use this tool. It also monitors the real and live visitors of a web page.

Nachteile

There is nothing to dislike for me. The application is perfect for its purpose. I just hope they can have a paid version so as to compete with Zendesk Chat.

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Vorteile

Used to be a easy to use customer facing chat platform to communicate with customers. Makes it easier to connect without having to get them on the phone. Easy to multitask.

Nachteile

Recent updates have a lot of glitches. Frequently have to restart the program due to not being able to open the chats or resize. If they could fix this, it would be back to being an amazing software.

Vorteile

Free is always great, and the core functionality of Tawk.to doesn't cost anything.

Nachteile

I liked all aspects of this product and there is nothing I dislike.

Vorteile

I use tawk.to for one of my Australian clients and the free basic tool itself is really good. It allows you to converse with prospects and clients seamlessly. Even the basic features are really superb. I would recommend it to start-ups who wants to have a chat app tool integrated to their website.

Nachteile

Tawk.to can actually do better by adding more premium features like auto responses to common inquiries.

Vorteile

Users comes to our website and sometimes wish to talk to someone, this alone could greatly impact your business.

Being able to connect with your users and answering their questions goes a long way in boosting their confidence in whatever you have to offer.

Tawk came highly recommended, and it's simple to integrate as well.

Nachteile

I have no issues with it so far.
I can recommend.

Vorteile

Tawk.to allows us to communicate directly with website browsers. Tawk.to has helped increase conversion rates on the website, as we can guide/advise customers immediately.

Nachteile

There is no downside to using Tawk.to, and excellent piece of software.

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Vorteile

Easy to install and enables site visitors to quickly communicate with site admins. Can add custom fields to the form so that the query can be routed straight to the relevant admin.

Nachteile

Offline messages can be anonymous without the user realising so although they try to contact us we can't reply and if they don't realise it's their mistake it looks bad on the website.

Vorteile

The software is really easy to use and implement on any sites. I have used this as my main instant messaging software on all the Wordpress websites and the mobile app makes really easy to provide quick response to the website visitors.

Nachteile

Nothing that i don't like about the software its really easy to use and install and also the free version has more than enough features for someone who just has started a new website.

Vorteile

It's an easy enough chat system to implement on websites and set up to look how you want without being invasive. It gives you the ability to talk live without having to integrate or download any software because it's right in the browser. It does exactly what it says it does, but that's where the benefits end.

Nachteile

The notifications are inconsistent, and if you aren't monitoring it 24/7 you will miss people talking to you. REsponding to someone hours after they tried to message isn't possible, and even if they leave you an email most of the time it's a missed conversation that you will never get contact to. This is great and also part of what chat systems online suffer from, but this one seems even worse. Even if you have it set up to notify your email it feels like the notifications might not come until hours after they've messaged, and then you've missed a prospect.

Vorteile

The first one it's free and with a free plan, it just works perfectly with my small business. I can chat with multiple visitors at the same time which is very good. I use Wordpress based website and it's so easy to install and set up this app. I also can see from which country they are from.

Nachteile

The chat notification seems delayed for 2 to 4 minutes, sometimes it keeps kicking me from the chat and the dashboard is so confusing for newbie or non-techinal people.

Vorteile

This allows you to engage with clients with a couple of clicks, can use canned responses and click into a desktop pop up when a new chat comes in.

Nachteile

They should have more updates and some files cannot be sent on there.

Vorteile

Simple and very quick to set up and implement. Great features and customisability

Nachteile

I dont have a bad word to say. It s a great free tool that serves its purpose.

Vorteile

this is the best Live Chat Support, i can easily get in conact with my site visitors and this application track down the viditors coming into my sites just like the Google Analytics app.

It's very easy to install on websites of different CMS platform and free to use.

Nachteile

i dont think i have anyhting negative on Twak.to