tawk.to – Bewertungsseite 2

Vorteile

So we are using this for more than a year it has amazing features like live notifications about new chat conversations and it has a mobile app as well so you can use it while you are on your mobile as well. And this tool has amazing widgets that make your website use form for the visitor to leave their information and queries even if your agents are not available. So this is the most good to have features to improve your ROI in any business .

Nachteile

I think they have enough features so your website can have a live support chat feature apart from that I think there should be a call feature in it so agents can start voice call conversation instantly with the visitor.

Vorteile

Easy setup in multiple environments. We are currently hosting the plugin from a WordPress site, JavaScript + JQuery site, and a ReactJS site. All are being managed using the same Tawk.to the dashboard. From within the dashboard or mobile app you can build scripts and custom knowledge base articles that are super helpful when answering the same question for multiple clients. The ability to hire live agents as needed is such an amazing feature.

Nachteile

Although they offer the base function of Tawk.to for free, their add-ons for removing branding and Video + Voice + Screensharing is way overpriced. I wish they would offer some of the site's other features as paid add-ons and drop the price to remove branding and screen sharing. Having a better À la carte system for features would be nice.

In Betracht gezogene Alternativen

LiveAgent und Freshchat

Gründe für den Wechsel zu tawk.to

Cost, ease of setup, and mobile app for agents were the main driving points for us.

Vorteile

With a short script include into our web site and a simple desktop application to install, we have instant visibility into who is currently trolling out web site (and from where), and our customers have instant access to a simple chat solution right from any of our web pages. In the age of instant gratification, we are able to answer questions instantly for customers and turn them from browsers into buyers. We also have the ability to provide after-purchase support, which extends the reach of this system.

Nachteile

There are some oddities in the desktop UI that get annoying from time to time. For example, if you are monitoring two web sites and happen to miss a chat request from one site, the interface doesn't show you that missed call -- unless you happen to have that web site selected. The result is that a user question may have been posted that you don't see for days, which makes you look unresponsive at times.

Vorteile

Tawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user.

Nachteile

Dashboard design is little complex even they have changed it now but still a new user need to spend a day to learn things.

In Betracht gezogene Alternativen

Freshchat und Zendesk Suite

Gründe für den Wechsel zu tawk.to

When I was starting out I don't know much about chat applications that will be used for free. I searched on google about free chat application for website and I was shown with tawk.to, later on I have switched to fresh chat.

Vorteile

Easy user interface and made for everyone. No training needed to use this software. Can integrate with store, website to provide customers a better support experience. Best part is it is free for all. From single dashboard you can monitor your visitors details of your website. With proactive chat you can provide customers basic FAQ answers. Can backup chats and can send chat history to users. We can hire agents for our company with best pricing plans. Best software for livechat for beginners or small businesses. You can also access your account through mobile apps too.

Nachteile

On every update they are removing bugs. With free plan it is very useful to everyone. I have never faced any issue with this software. If happens they help to solve immediately.

Vorteile

Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.

Nachteile

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.

In Betracht gezogene Alternativen

Tidio und Zendesk Suite

Warum tawk.to gewählt wurde

What Tawk.to offers with free trial Tidio offers paid. For example, identifying a visitor's country is paid in Tidio. Furthermore, the support team in Tawk.to is much more responsive.

Zuvor genutzte Software

Tidio

Gründe für den Wechsel zu tawk.to

As I wrote before Tawk.to's free trial features are more than Zendesk and Tidio. Moreover, reporting in Tawk.to is helpful and informative. Lastly, the widgets and other things are customizable in Tawk.to which is a great advantage.

Vorteile

Being in an e-commerce business, we will always get customer chats. Tawkto helped us a lot in meeting the customers' needs on time. We never missed a chat as we received prompt notifications when anyone opened the chat window and start chatting. Tawkto mobile app helps you be online even on the go.

Nachteile

It was a pretty basic software that meets the requirements of a small business. As the business grows I think it would need more tweaks so multi-user interaction will be possible. When we add more users it's difficult in assigning tickets and checking analytics.

Vorteile

1st and foremost. It's free! I get notified every time some one visits my sight and i can see all the pages they navigate to. It's great!

Nachteile

I wish it kept a lot of visits like it does for chats. Would be great to keep up with repeat visitors, times of day, visited pages, referring link and location of visitor.

Vorteile

I love that I am able to interact with the representatives without going through a lot of stress while trying to do so.

Nachteile

I would say the pop-up whenever I open a website can be pretty distracting when in fact I just wanted some information. I would advise this should be changed to a slide-through message.

Vorteile

This is free as long as you don't hail from certain countries where they have issues with scammers using their app for the wrong use

Nachteile

Not all countries can sign up though. Some countries are banned

Vorteile

Tawk.to promised to be free forever, and they kept their promise. I used them on and off for projects for the last 6 years and every time they delivered an even more polished product with tons of options that would satisfy anyone.

Nachteile

I can't think of anything I dislike or think tawk.to has to improve. It is easy to use and extremely simple to integrate to your existing website.

In Betracht gezogene Alternativen

LiveChat, Olark, Pure Chat und Zendesk Suite

Warum tawk.to gewählt wurde

Tawk.to is free and will be as long as they exist. They also had options that competitors we used before did not have, so it was not a hard decision to switch.

Zuvor genutzte Software

LiveChat

Gründe für den Wechsel zu tawk.to

We checked many competitors, but the fact tawk.to had all the options all other competitors had and was free definitely made all the difference.

Vorteile

For a startup with small funds it was difficult to afford expensive chat systems on our website but this was one thing we absolulely needed as customers wanted to talk to a human when they got to our site. Tawk to solved this so efficiently. Not only did they provide this service for free (yes there is a paid tier also and one where they provide you with CC agents). Their chat widget is extremely easy to install, supports wordpress and customizable. To top it all they even provide an Android app which I use when I am travelling to talk to visitors on my website.

Nachteile

There is an issue with their mobile app as it does not always notifies you when someone is on the site. Though this is not a common occurance, still its not non-existent either. Another thing is that their web dashboard is a bit cluttered, atleast that is how I feel. They could give a little thought to the UI and UX of their website’s dashboard.

Vorteile

For me, Tawk is the most effective live chat program at the moment. This software has helped me a lot for my E-commerce page because I have been able to respond faster to my customers, it has also helped me solve problems or answer questions they have, so that the customer feels completely satisfied and well served and in turn to make sales, plus it is super easy to use.

Nachteile

I think Tawk made our lives easier, I cannot think about any dislikes at this moment, But I would like to keep the conversations abandoned by customers in the software data for a longer period of time, just that.

Vorteile

I was looking for a quick and easy live chat support software to integrate into my WordPress site, and I saw the flexibility, ease of use and the quick-to-setup procedure of tawk. The fact that I could chat directly and render realtime support to users from my WordPress backend was also another important feature I applaud the makers of this software.

Nachteile

The software didn't have a clean user-friendly interface, which was a big turn off somewhat. I like software and applications to have beautiful material designs that will keep users engaged, whether frontend or backend.

In Betracht gezogene Alternativen

LiveChat

Warum tawk.to gewählt wurde

The Admin chat was situated not situated in my WordPress backend, rather in their server.

Zuvor genutzte Software

Pure Chat

Gründe für den Wechsel zu tawk.to

Task was free at the time without any trial restrictions.

Vorteile

If you want to chat and discuss with your customers regarding the content of your website or regarding the products of your shop then Tawk.to is the awesome platform. You can install in your website easily. If you are a WordPress user than even you can install a plugin of Tawk.to. This is a 100% free live chat, you will really love it.

Nachteile

I have found it very useful, incredible, and professional chat software. I never faced any kind of issue or problem during the use of Tawk.to. So for me, there are no cons. All features and functions of Tawk.to are really awesome and outstanding.

Vorteile

Muito pratico de utilizar, fica registrado todo o histórico da conversa (podendo ser compartilhado o conteúdo te auxiliando com informações que possam ter sido perdidas), o robô faz o filtro, permitindo que você já aborde o cliente com uma resolução, além de ficar um chat em off para responder quando estiver online e permitir a avaliação e feedback do cliente sobre o atendimento prestrado.

Nachteile

Talvez a ferramenta de busca do conteúdo da conversa poderia ser melhorado, pois em alguns casos, mesmo tendo o dado da busca na conversa o software não retornava com a informação.

Vorteile

Tawk.to is a tool that helps to offer live support for your customers. It offers the extension free of charge. More than that Tawk.to offers tracking solutions for your webpage meaning that you can see how many visitors checked out your webpage and how long they stayed in. Besides you can see which location follows your webpage.

Nachteile

Sometimes there happen small errors meaning that the extension in the webpage may disappear. The support team is helpful but they are not so fast.

Vorteile

If you want to monitor your website visitors and if you want to chat with them, then the tawk.to is really best for you. You can easily set up and it’s free forever. According to my experience, the software is also too much secure. Within 1 minute you can set up the tawk.to on your website or app. Just copy the easy line of JavaScript and paste it into the HTML of your website. After that, instantly you can see the chat widget on your website. You can answer to the chats even from your Mobile device. It’s really awesome and amazing chat software.

Nachteile

For me, every feature and use of tawk.to is really easy. Because I am using this chat plugin on my own websites and also on my client’s websites. So, I am really aware of the dashboard and interface of this plugin. Only for the beginners, the interface should be easier. All the other features are very good.

Vorteile

I liked most that it's free but super professional! When I needed help there was always an assistant via live chat available and the problem was solved in a few minutes.

Nachteile

Sometimes it's difficult to use it on a mobile. I prefer using the desktop version when I'm at work because it works perfectly but some colleagues who go round and need the mobile version had some difficulties.

Vorteile

1 - it's completely free
2 - It just works, really well
3 - On top of the web chat feature I can see in real time what pages on our site customers are visiting, this gives me a really useful picture of what pages are popular.
4 - you can also see what country your visitors are from and what platform/browser they use
5 - lots of useful automated quick responses

Nachteile

It's not the software's fault but you do get some occasional idiots on web chat. One guy messaged "hello" then continued with the rest of the lyrics for the Lionel Ritchie song - very odd.
The live monitoring occasionally (and deliberately) goes to sleep if you're not active so you have to click to keep subscribing. I expect that's to reduce unnecessary load on the web servers so I don't blame them.
I don't think you have too many options to customise the web chat pop-up shape/size/design other than colour and the text you want to use

Vorteile

As the individual in charge of maintaining contact with consumers looking on/requesting information on our website, tawk.to has made the communication both parties seamless. Not only are you able to notice guests looking at your site in real-time, you are able to observe the text that they are preparing to send to you as they write it... allowing extra time as the company to respond with a proper and successful response. Statistics involving location, time, and IP are added benefits when studying visiting consumers.

Nachteile

There are hardly any negatives about tawk.to. The chat software is simple, non-intrusive, and ready to be of use when need be. The only negative, which should be taken with a grain of salt as it is such a minor detail, is that the incoming text of the consumer can occasionally come in sporadically, or a brief one or two second time pause between existing and currently being written text. This results in a quick jump in the conversation. Again, however, this is the worst experience that you may encounter.

Vorteile

1. It a great add on to a web application (websites) if you want to allow your users to contact your support team easily.
2. Tawk dashboard is impressive, it usually provides everything you pay for such as real time visitor, previous chats, chat statistics including the graphical representation and tabular as well.

Nachteile

1. It also provides few add-ons as Putting your own brand and get rid of that tawk.to label at the bottom, but honestly speaking it is more expensive than it should be.
2. Mark my words, this one literally frustrates me by not giving any notification whenever a chat comes. I don't know what is wrong whether it is the browser or the tool itself.

Vorteile

Integrating a customer support chat window in to a web application can be a harrowing process. You can either build your own which would take a considerable amount of resources or you could buy an expensive solution that requires hours of integration. tawk.to bypasses both these scenarios with a relatively cheap support chat solution that is super easy to integrate in to any website and provides awesome options to response to customer requests. The integration only takes a few lines of code and the mobile application that is provided allows the customer support team to respond to requests from anywhere at any time. Extensive backend reporting also allows analysis of how well customer requests have been responded to with comprehensive analysis and reports.

Nachteile

More complex configuration for more specific scenarios can be tricky; if you're trying to do something complex that's not provided out of the box, configuration tawk.to can become difficult.

Vorteile

I have been using Tawk.to for the past 3 years now. They are the first chat app system that I ever know that implement an auto-respond whenever you're not online. You add a chat to your website and let your customers talk to you live. Either on your eCommerce online store website or company website.

Nachteile

With this website, you can convert your traffic to paying customers. Get a full detail of where they chatting from, the current page they are on your website and also transfer them to another support team.

Vorteile

Tawk.to has all the features of a fully paid software while being completely free. They allow for easy integration into any kind of a website and offer a fully fleshed out experience on par with any other paid-for solution.

Nachteile

Sometimes, we had issues with notifications not popping up properly, and our clients missed a chat or two because of that, but it seems that issue was fixed recently.

In Betracht gezogene Alternativen

LiveAgent

Warum tawk.to gewählt wurde

Because tawk.to is free and as feature-rich as LiveChat.

Zuvor genutzte Software

LiveChat

Vorteile

The software is easy to use and to implement, gives demographics of web visitors so that you know in which state or country they are. This enables you even to personalise your chat thus increasing customer service. Offers its own tawkto icon on the free version chat and the flexibility to personalize once you pay. The free version is really incredible especially their features of adding someone else for support.

Nachteile

They add ons are pricey and not worth the amount you will need to pay

Vorteile

Tawk to makes it easy to chat with your clients. It offers great product features like the multiple chatting with different users at the same. As a team you can also know who has been talking to which client. You can advise clients if you are offline. The data insights really assist when chatting to clients like geographical location and browsing history on our own website.

Nachteile

The dashboard really need to understand it so that the data insights can be fully understood. For you to have a logo you will need to pay,

Vorteile

What I like most about the software is the possibility to talk to customers at the same time they are accessing the site, not requiring any kind of call or email to be able to contact the company directly.

Nachteile

I had a little difficulty configuring the software with my site, as I have no experience with this type of configuration, but in the end I was able to.

Vorteile

Tawk.to is very easy to implement on websites. The design is very pleasing to the eye, and for clients is not obtrusive - it doesn't take too much away from the flow of the website.

From the user point of view, logging in and chatting is simple and everything works how you would expect it to - fantastic for a free solution. I really like how we can add names for clients and know when they return to the website and chat with us again.

Nachteile

The tracking tool is confusing and doesn't really display statistics clearly. Secondly, when we have an automatic reply to a message, the chat is marked as unanswered - this sways our statistics.

Vorteile

Probably the best ting about tawk.to is that it is completely free, it doesn't matter how many agents or websites you need it's free.

It's really easy to use & set-up/installation is easy to.

Nachteile

I find that the addons can be quite expensive, especially since you have to purchase them on a per widget basis rather than per account.

Also the Woocommerce/Wordpress widget could do with some improvements to keep it inline with the Shopify widget as it's missing basic features such as customer & order look up, the abilit to edit/cancel orders. All of which are available in the Shopify version.

Vorteile

Yes Tawk.to is easy to use for a beginners in web development, I registered and setup my need based bot and deployed directly on my live site by just copy pasting script code readily available from main page in dashboard. I like this stuff most

Nachteile

The don't allow much branding and customizing stuff. I would like to see a customized bot who can handle a predefined flow of dialog in my absence and if it really needs my engagement then even I can join chat.

Vorteile

- It is a free application, which is ideal for small businesses and large companies, greatly reduces expenses.
- You get all the basic tools you might need for your first live chat.
- The implementation is extremely easy.
- Notes feature that allows you to keep track of previous contacts with customers.

Nachteile

- It's free, which means that you don't get any guarantee that it will work or that you will get help.
- It has very useful extensions that are paid
- There is still no translation service.
- It has some difficulty to handle the administration part at the beginning.

Vorteile

Tawk.to is the best Live chat platform. You can integrate the setup on your website or mobile app very easily. If you are a WordPress user then you can install Tawk.to plugin. Register free, install on your website, and start chatting with the users of your website.

Nachteile

Tawk.to interface is really easy to understand and use. Every feature and function is perfect. So according to me, there are no cons.

Vorteile

After trying dozens of services, I chose Tawk because it is the most complete. You can literally customize everything for a very low cost. Tawk allows you to manage the chats your organization has with customers, evaluate them, supervise your customer service employees and have a perfect mobile application. Application that works in real time and very easy to use.

Nachteile

The application works very well and most of its features are free but a more modern interface would be appreciated.

Vorteile

The best thing about Tawk.to chat is not that you do not need to pay for it, but the number of features and productivity it offers. Usually there are some big and minor issues with free software, but Tawk.to is an exeption. This chat platform has everyting you need and expect from a communication software.

Nachteile

There is nothing a dislike about Tawk. It has all the features I need, a good mobile app and everything meets my demands.

Vorteile

Nearly everything in tawk.to is fully free. Only pay to remove branding or for some advanced features. The interface is quite nice to work with and it's rather very easy to get set up with and use. Customer support is really friendly too!

Nachteile

The user interface feels just a little bit dull, and lacks the modern interface of competing apps. I can't really complain, as the platform is free!

Vorteile

It helped me to gain the inbound leads from 25 to more than 100 per month. Previously, there were many website visitors coming but leaving the website without putting query/inquiry, but now with the help of tawk.to we can chat and gather all the requirements by giving quick chat support.

Nachteile

Once i have used the paid version of this tool, but the kind of team they have given was not as per our expectations. Infact, it is easy to take care of the chat by inhouse member rather than their paid support. That's the only thing i didn't like, otherwise this tool is the best among rest.

Vorteile

It is one of the best chat I have used for my websites, it is very useful and easy to use, it allows me to establish communication with potential clients quickly. The administration panel is very intuitive and allows us to analyze the visits and chats that are made on the web, we can also use it from our smart phone by downloading the app.

Nachteile

On some occasions I had to restart the browser, close the chat session and open it again because it has failed, but it's nothing to worry about, it's still one of the best online chat tools.

Vorteile

Easy to implement and use. Client seem to enjoy the fact they can talk to us and it helps to convert users to clients.

Nachteile

The app on iOS and Mac seems to have become less reliable so we're using website version only now. It's shame but still well useable

Vorteile

Ha sido una aplicación muy amigable por lo que ha sido muy bien acogida por todos, muy completa en los procesos a los que se ha puesto a prueba.

Nachteile

Manejamos procesos sencillos por lo que no ha sido complicado el funcionamiento de la plataforma.

Vorteile

Thank you [SENSITIVE CONTENT] for the 2 days Zoom call and follow-up, such great support, and now my website has a live chat widget box for Arabic and if the client change to English, it shows English words, no one, and no software in Shopify was able to do that, only tawk.to made my day and was able to fix this bilingual issue and this will make our company and clients so happy!

Nachteile

console and dashboard and the ring bell when a new chat is initiated the sound is amazing.

Vorteile

Tawk.to is the best chat application on the market right now, and it's FREE! You can add it to your site in 2 minutes, add as many agents as you want, create canned responses, create tickets right on the dashboard.
And if you are a designer or manage multiples companies, you can have one account that admin all of them!

Nachteile

There are really no cons for this platform, it's FREE, super flexible, and if you still want to pay something, you can hire agents to be online 24/7

Vorteile

Tawk.to is user-friendly and easy to install and use.
It's cheap. you can start using it without paying anything.

Nachteile

Quite hard to install on sites that are built on Sitepad website builder.

Vorteile

Great Graphic User Interface showing relevant information on the dashboard such as number of active users, visitor statistics and so on. Assists in website promotion planning.
Makes it easy for account user to be active 24/7 with integrations such as its mobile application which allows users to remotely reply chats from visitors.
The reporting feature is perfect for websites with lots of traffic and visitors. Such reports help in the marketing process to know which of your products for example are mostly viewed.

Nachteile

No optimization features (S.E.O) which could make a lot of significant improvements.
No ability to upload files during chat conversation

Vorteile

Get real time communication with your visitors, a visitor sends a chat, you receive a notification in your phone and minutes later you can be receiving a payment notification from your buyer

Nachteile

This chat app is awesome, just a little techie for noobs to install it.

Vorteile

I used this software on a clients WordPress website and was able to almost instantly setup a live chat feature for them. The beauty of Tawk.to compared to others is it's completely free for the features you really need. Of course they have their upsells like any other company such as hiring agents to work for you company, remove branding, etc. But for an out of the box solution that works well you just can't go wrong with using this software.

Nachteile

The only thing I always dislike about any software is the branding that comes along with it. However, with it being a live chat module it's not super noticeable since it's just in small print at the bottom of the chat module.

In Betracht gezogene Alternativen

Tidio und LiveChat

Gründe für den Wechsel zu tawk.to

The client was looking for a cheaper solution since it was a startup. With everything being included in the free version that they needed it was a no brainer to go with this software.

Vorteile

It's free to install and use, as well as easy to set up.
A free plugin for my content management system.
Allows multiple chat agents on a single account.
Highly customizable frontend interface so that chat bubbles can match website branding.
The mobile app allows you to respond to website visitors quickly.

Nachteile

The Tawk.to dashboard requires a separate login. In some cases, it's it would be better if it used the website content management dashboard.
The Tawk.to dashboard can be challenging for new chat agents.

In Betracht gezogene Alternativen

Drift und Zendesk Suite

Vorteile

Very easy to create chat app for your website and insert code into Wordpress site. I used paid wordpress theme, Profit Builder and everything worked fine.

Nachteile

Doesn't have phone call feature and have to be logged in to receive live chat, otherwise visitors queries will be sent via email.

Vorteile

The best part about Tawk.to is that it is a free platform that provides the best live chat support platform for every website. I use it for my website and because I have Tawk.to's app too, I can chat with the real-time customer from anywhere. Further with the offline feature and some features in admin panel, I can ask my customers to leave a message if I am not online. This is all a

Nachteile

Tawk.to is a perfect platform for Live Chat as per my opinion as i have been using it since more than a year now.

Vorteile

I really like the simple integration with our wordpress based website and the iOS app support. Now staff can keep in touch with clients no matter what.

Nachteile

A bit clanky of an interface online and not always intuitive. Knowlegebase feature could be improved.