Versum

Vorteile

I am in this system for several months. I can not imagine further developing my business without VERSUM. He is very helpful. It has a lot of options that facilitate the development of the company. I am very happy with this system and recommend it to anyone who has a company.

Nachteile

In my opinion, the cost of sending text messages should be included in the subscription.

Vorteile

I love the monthly view, that was very important to me, birthday messages this is the only software where this is available in this way! And I’ve tried MANY. I like the side by side view and all the different views You can choose, all client info in one place, I like the way you can see the past appointments, this is all just the phone app, I use this the most, but otherwise all the add ins are so amazing like the loyalty program! Spot onnn! Haven’t seen a software with this yet, the marketing is easy to use and set up, little things like being able to have your text sent with your name as the number, love how to gift cards work, its all super amazing and super easy as well, I’m yet to explore and play around but I’m LOVING it so far !

Nachteile

I think the only thing I’d like is more features in the phone app that are on the desktop version that’s it!

Vorteile

We moved from a appointment book to the Versum software,everybody was initially very nervous and apprehensive but from day one we all realised the Versum software was easy to use and extremely efficient at storing client records as well as making appointments which makes life slow much easier when you are dealing with a lot of regular clients.

Nachteile

I am not keen that you can't carry over your text message allowance if you don't use them all in one month

Vorteile

First [SENSITIVE CONTENT HIDDEN] is awesome!! I feel like I have a personal account manager and friend in this business. Anything I need he responds quickly and personally! Thanks [SENSITIVE CONTENT HIDDEN]

I like how the system works perfectly for 2 or more employees! It's not too much for 2 people and fits really well! I love how easy and simple it is to contact our clients via newsletters and sms directly from the software!

Nachteile

I wish it was easier for me to change my, and other employee, schedules, however [SENSITIVE CONTENT HIDDEN]has helped me out each time I've need to change.

I think that for customers, after online login, the My Account link should be easier to see.
Also, after they are in their account make finding their appt easier.
And change the word Show to View or View Appts, for us Americans ;)

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Vorteile

So easy to use and very financially competitive
great marketing features and up to date processes that suit our brand

Nachteile

Based in Europe so the support is not available throughout the working Australian day. responses are very quick considering. Plus there is a comprehensive support guide with nearly everything addressed.

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Warum Versum gewählt wurde

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Vorteile

Its easy to folow the schedule, and folow all information what's important for service improve.

Nachteile

Would be good, that we could integrate platform in our web page, that our clients dont need to go to other platform. Would be easier tracking.

Vorteile

I'm really happy that I have found Versum. I find it really easy to use and coming from a non tech person, that's really important. I have been very impressed with the training that came with the sign up. Jeffery explained everything really well and it's this service that would make me recommend, Versum as it takes the stress away and makes it a good value product.
I love that I have everything to hand in one place and my clients are enjoying the online booking system. It's easy to use for them and looks great integrated in my website and social media pages and gives that professional edge.

Nachteile

The templates for mailshots are great but limited so I would like to see a better variety of choice especially for the beauty, permanent make up and aesthetics industry.

Vorteile

I’m very happy with this software, it s very useful, fast, eficient and really easy to use with the principal tools for salon planning and reporting.
Very fast and efficient support!

Nachteile

Nothing special to submit. This software works very well for me.

Vorteile

I really do like everything, it makes my life so much easy, and it reduced my no shows soooo much with the sms reminder

Nachteile

That i have to pay for every other add on feature, and whish that bulk smse could be bought in less quantity

Vorteile

Very clear and easy to use. Everything what you need to run a business.

Nachteile

That there was a lack of features on the mobile app

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Vorteile

I’m happy hairstylist using Versum to make my appointments. Also my clients are very happy and is very easy to use it.

Nachteile

I think I like everything ;)
... it will be difficult to say what I least like.

Vorteile

This software is incredible easy to use and I am so pleased with functionality. I recommend this to any Salon, and tech support is outstanding

Nachteile

Nothing I love everything about it. I learn new features daily

Vorteile

It is cheap, have lots of ads to help maintain bookings, retail, product usage, treatments, and employees rota.

Nachteile

I dont really like conection with PayPal, which is quite expensive. But it's good that we can get prepayment

Vorteile

Ever since my salon started using versum, making appointments has become very easy and convenient. It is very easy and clear to see what kind of appointment is made and how long it will take. It's also very easy to keep track of client records to keep services updated. I am very pleased with versum and see it assisting us into the far future. I would highly recommend.

Vorteile

Easy to use
No more appointment clashes
Customers love reminder, confirmation and birthday sms and email messages.
Loyalty program is an excellent way to make customer's come back!

Overall Versum team helped us reach from a 150 client list of which 10 were regular to almost 600 regulars in less than 2 months!
My business is doing very well thanks to Versum and I am able to increase my staff without having to worry about anything but quality of the service.

Customer service is super fast and they are very helpful. The system is very easy to use, I only needed help twice and everything else is self explanatory. They walked me through everything during trial version.

Nachteile

I can't think of anything bad about Versum. They are always willing to consider new ideas. However, versum still does not provide built-in credit/debit card payment.

Vorteile

I love the fact once set up, and clients have booked it does everything else for you ! Confirmations, covid questionnaire, and even reviews etc

Nachteile

As I’m only one person self employed Im not really utilising it’s full potential, and would feel I had better value for money if I needed to use it all ..

But for now I’m happy to see how it goes for the 3 months I’ve signed up for

Vorteile

Everything. Really really recommend for all small and bigger business
Everything is clear and easy to use

Nachteile

hmmm
Last time was problem with server but engineers fixed in 10 minutes
Nothing else comes to my mind

Vorteile

Versum company gives to us the best guy Management Software, every time if I need help he's called , and explains everything and is clare.
before we have customers list that was terrible ,now with Versum is so easy and clean ,just one click .My favorite allis the appointment book,inventory,services ,statistics ,allowed I loved.

Vorteile

Really amazed at the ease of use and the cost! By using Versum im saving 2/3 of what I was paying before. I’ve used a few systems and by far this is the easiest to use. My staff find it easy and helpful, saving the salon even more money!! Also there’s no hidden costs

Nachteile

Honestly can’t think of any. Versum was there at the end of the phone to deal with ny questions

Vorteile

It is easy to use, it has logical structure and good statistics. Very good customer service and all these function with very reasonable price.

Nachteile

Clients can not make over one appointment at time. If they want to book two treatments at once, then it in not possible now through the system.

Vorteile

It is great system: complex but easy to use and so clever! Designers have thought about every aspect to make it easy and practical. We can choose services we want to use ( as can be just bookings or you can fully manage your salon with it).
Customer service so helpful and friendly...with tons of patience and knowledge they want to pass to you, they really care if we know how to use it to benefit from Versum. Great value for reasonable money. And we recive gifts and rewards as well:)))

Nachteile

we are missing deposit/payment in advance but versum just introduced PayPal payment so we hope they will sort it out soon.

Vorteile

Knowing that if I do make a mistake the salon isn't going to self destruct in 10 seconds ! And the team at Versum are always at hand.

Nachteile

Ah I see what you are doing here throwing in a trick Question to put me off my flawless review of Versum, won't work I have no least thank you very much.

Vorteile

Easy to use.
Makes scheduling, reminders, follow ups quick and simple.
Great features such as ability to take images, notes, book on line, inventory.

Nachteile

As of now, we have not come across any issue that would be a negative.

Vorteile

Easy to use, a lot of options, have full control over my schedule and history of my clients.

Nachteile

It could be easer to create customer's cards.

Vorteile

Fez a melhor parceria que poderia existir com a Booksy

Nachteile

Ainda não passei por nenhuma situação.

Vorteile

It is so easy to use and the customer service is excellent! They are always so quick and happy to help with any thing that I need. I have recently started using the online booking feature which is included in the price and I think its brilliant! Text messages get sent the day before automatically. The gift voucher and packages options are easy to use and understand. It keeps track of all my inventory and the statistics for what I've taken are so easy and clear to understand. The client records are fantastic, it is brilliant being able to see trends and which clients are spending the most money. So many pros to, I could go on...

Nachteile

Honestly it is such a great app, I am so pleased I found it. The only things I would change are minor. I would like to colour code my diary with the different treatments and I would like to add breaks etc in the columns the same way I add treatments as I need the flexibility to move them, around freely but currently there isn't an option for this. I would like to add turnaround time to the online booking but I know they are planning to do this soon. Lastly I would like the option to sell my gift vouchers online.

Vorteile

Versum is easy to use and navigate
Customer service is great. The support team provided fantastic training, Did some data migration for me and really helped to get me set up especially as I was starting a new business.
Ive faced no issues with downtime. Honestly the application is great with a few nice to have which i have listed below. But honestly i have no regrets with getting this!
Online booking is great
Notifications, emails, reminders is excellent

Nachteile

Wish more restrictions for staff that are not admins.e.g. prevent them deleting appointments, only put cancel or prevent their access to certain info.
More visibility of what each staff member does in the system - so a detailed log
Wish it had a petty cash tracker
the open and close of cash register took me a little while to get my head around
Wish their was an upload function to upload excel spreadsheets of inventory or services
International 2 way sms functionality did not work for me
wish receipt printing was more editable
Wish i had more text message basic allowance
Wish we could mask the number that the text messages come from
Checking out could be simpler. When checking out - wish the default was checkout and print immediately. The printing process for receipts is in 3 steps which is too much.
Wish you can also select how many copies of receipts are to be printed.
Wish on the checkout screen we could have a section for tips so we put in immediately how much the tip was
would be good to see which user is online
Wish facebook was integrated with facebook reviews
No weekend support

Vorteile

What I like the most about Versum is that thanks to Versum I don't have to carry my large calendar with me.
Versum allows me to organize my work perfectly, without wasting time. Wherever I am and at any time I can check my calendar, arrange clients, apply corrections and be ready to work. Thanks to Versum, which reminds clients about visits, my work has become liquid without gaps "because the client did not come, because they forgot".
I also value the help and support from [SENSITIVE CONTENT HIDDEN], who is always there when I need advice and help. Big thank you [SENSITIVE CONTENT HIDDEN]

Nachteile

What I don't like, hmm, I think nothing disappointed me yet.

Vorteile

It's quick, doesn't freeze, doesn't go down, has all I need to run my business. Easy to use, can set a different access to a different staff members. The support team resolve quickly any concerns and adjust the system to your individual needs.

Nachteile

There isn't ones.

Vorteile

I love Versum because I nice and easy to use. I do like the fact my customers don't have to download any application, to book the appointment, they just simply log in to my booking page, at the same time we collect information needed for marketing, like email address or phone number.
I did link my PayPal account, so my customer will pay deposit before booking appointment, where some others software not allowed this.
Versum has fantastic customer support. [SENSITIVE CONTENT HIDDEN]- one of the adviser, assist me with all set up, I had a 2 phone call meetings with him. On first one He explain how everything works, give me some homework to do like update my calendar, enter details of all my customers to the system etc, on second appoitment my booking website go live.

Nachteile

So far, so good....I can't find any Cons ;)

In Betracht gezogene Alternativen

Vorteile

I love practically everything I use in this software, i.e. a calendar, loyalty program, various tools, the service is very helpful and professional. My work with Versum has become less tangible, on the paperwork and organizational side. The Most things are done by the system for me. Thank you.

Nachteile

I do not have that kind of thing.

There is no such thing that I do not like in versum. There are still many options that I have not yet used, that's why I am waiting to take advantage of them in the future.

Vorteile

Versus is easy to use and with the help of the team we quickly increase our clients in a short time. It has several features such as reminders, birthdays, confirmation messages that favor us as a company and our customers.

Nachteile

I think they should improve the help manuals in the sense that the information has to be more detailed, it would be great to add options for cancellation reasons.

Vorteile

After a failed attempt with a different version of salon software I couldn't have been happier to discover versum.
The software is easy to use and incredibly effective within my salon. The online booking is great, all appointments are listed and easy to access, and this has been a preferred option for my clients as they can struggle to get me on the phone.
I have also added gift vouchers onto my sales, the software generates an individual code for each voucher guaranteeing no forgery of voucher codes etc.
Prior to each appoitment my clients are sent an SMS reminder, as well as a review email after their treatments which allows me to monitor all feedback effectively. The layout and design is easy to navigate and the price is more than fair for what you get.
I would also like to mention the support from their teams has been incredible, always on hand to answer questions promptly to keep your day stress free!
This software is one of the best I have worked with, everything flows well and the help forums guide you through any issues.

Nachteile

I can't say I dislike anything, however as I'm the only one in my team, I would find it beneficial to have my appointments colour coordinated rather than one colour for everything for ease of use.

Vorteile

I’ve using this software for more than 6 months and can say that it eased my business life. It has got everything for business. I didn’t explore it fully enough yet but keep in mind all possibilities and features. As well as software the support team is amazing, always ready to help, I feel so much happier since the day I’ve used it. Hoping it will bring more success to my venture.

Nachteile

It takes a bit of time to set it up, but the same time it gives the opportunity to review your business areas

Vorteile

Easy to use - intuitive and possible to self taught
Very good support with data transfer
Cheaper than my previous system
Easy to set up - delete, amend
Many handy functions that will make any salon owners life easier ie rotas

Nachteile

Can’t really find anything o wouldn’t like so far!

Vorteile

Love the booking system for me the SMS reminders is such an asset to the business . Alot less no-show and last minute cancellations

Nachteile

Online consultations for our services . If we could send them out via link and save on the there profile to save time in the salon

Vorteile

I have bees using Versum since May. My clients and Iove being to book online and find it easy. The email and text reminders are very helpful. Services look clean and photos add professional look.

Nachteile

The Versum is easy to used. I am greatful that the phone app is good quality, becouse I can do everything off my phone if I need. I can also see all my statistics. Statistics are very useful. They make life easier. I can print them at any time.

Vorteile

Its easy to use very friendly future and fast communication

Nachteile

Quick communication with my client and very good suport from Versum team

Vorteile

I am, in no way a computer expert and was putting off even looking at a software program out of fear of using it. I tentatively contacted versum and was soon chatting to Representative. He has literally changed the way our business works and since we've been using Versum's online booking system our bookings have increased unbelievably and our lives are so much easier. I cannot tell you how impressed I am with it.
Firstly Representative painstakingly gave me online tuition, he walked me through every single step. He has the patience of a saint. I was surprised to find out how easy the system was to use. But, if I did need anything at all rep or someone from versum would contact me immediately. Their customer service is fantastic, software, excellent, ease of use 5 star. Versum is one of the best companies I have ever dealt

Nachteile

I personally would like the software to allow my clients to buy gift vouchers online.
Even when I do call versum with a small issue it's dealt with or looked into. I'm struggling to vault it

Vorteile

Customer Service is really great - even though the software is user friendly, the staff are more than willing to offer help and clarify what their software are capable of doing.

Although there are more of Versum for me to explore, I'm already impressed with the main features :

Automated Message for reminder, rescheduling, cancellation, confirmation of appointment

Online booking & payment; Not only that the booking page is easily accessible by our clients

Financial report - will save up so much time and human error!! Thank you Versum

Sales / Inventory tracker - all packages, gift cards are tracked!

Of course, there are more to be explored. Been using it for 2 weeks - I am IMPRESSED!

Thank you Versum!

Nachteile

Automated message perhaps can be done via in-app messaging software in the future perhaps.. as compared to sending via international lines, which may be additional cost for the user and also difficult for customers to reply back.

But this really is a minor issue, Versum is still awesome!

Vorteile

ease of use, automatic appointment reminders, great statistics, marketing automation, stock and resources control and friendly customer support!

Vorteile

Easy to use. Everything is clear. And we get also confirmation on the email after every booking

Nachteile

We were looking to change the software few days ago for different because we wanted to have option of paying deposits online too. But after 2 days we realised Versum is the easiest salon software ever. And deposit payments are also available. They only need to be set up.

Vorteile

Service And support is really good ..,,

Nachteile

. Versum is very clean and easy to use and I have to admit this made my job very easy.

Vorteile

the software is user friendly and simple to view. the information collated is contusive with salon life and has given me a better understanding of our figures within the business, this is available at the touch of a button.
The staff have been available to answer any query's I may have had with a prompt return email. Nothing is too much trouble and we are not made to feel silly for our questions.
On initially taking on Versum we were given a full Lesson with a member of staff to show us the full workings of the system.
There is no costs incurred for hardwear as we could use our own computer where as with other companies there would of been initial costs.

Vorteile

Very user friendly. We get such great feedback on the text and email reminders from clients. We love the birthday emails. Versum is one of the better spa programs I have used, which has been many over the years.

Nachteile

I was disappointed with military time when we first started with the program. However, our customer support expert listens to our frustration and somehow made the change for us in the US.

Vorteile

The Support and quick responses are excellent. The add ons and extra service options make doing business so much easier maximizing our professionalism and allowing us to get on with the day to day things. Really enjoy working with Versum thus far and am optimistic about the months and years ahead!

Nachteile

Feel it is limiting on amobile device and hope this improves in the near future as everyone does there online bookings from a mobile device

Vorteile

Easy easy easy setup

Vorteile

We like most how convenient it is to create appointments. switch or cancel them as well. We like how the inventory option helps us keep track of the products we have in stock. It is also great how we can easily keep track of customers and their records so that we can make notes each visit.

Nachteile

No options for reason of cancellation. It wold be nice if we could have bullet pointed options for when there is a cancellation, so that it's quicker to select.

Vorteile

I have tried a few different booking systems in search of the one ideal for our complementary therapy business. Compared to mind body, 10to8 and acuity which all have some things we like, this is the only one that matched our needs in all aspects. From the user friendly usability for staff and clients to the fact that versus has really thought out all aspects that may be required such as preventing double booking by being able to assign resources such as a therapy room or machine as well as the customer support and the quality of the system at a very fair price.

Nachteile

The fact that there is no option for payment which I have been told us in the process of being created.