MaintainX – Bewertungsseite 12

Vorteile

Daily use of new home screen feature. Reoccurring work orders are a very helpful reminder for our teams.

Nachteile

The system can be cumbersome for field workers intitally to learn.

Vorteile

Price, app, features, chat functions, customer service

Nachteile

Notifications, I wish I could select the Notifications that are sent out

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Vorteile

Perfect with a couple of Adjustments (personally) for my unique property management business. I have more time for my family and work, my clients are happy seeing the results easily with the use of the PDF features. And I am making more money as a result. CHOOSE THEM YOU CANT GO WRONG.

Nachteile

I had to make some adjustments to the way I do things, which isn't a bad thing. Only improvement I can currently think of is to make it easier to send PDF's to "clients" rather than "vendors" as it would suit my needs better.

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Vorteile

The software is easy to use and a great way to track current and past repairs on our equipment. We can access our information either by laptop or smartphone. Out in the field, this is very important to the service tech on the job.

Nachteile

So far, we really have nothing negative to say. If we have a problem or something we need changed, our account manager is very quick to respond.

Vorteile

MaintainX is quite easy to understand and to operate, it is modern and even if something doesn`t work my account manager will do his absolute best to support me with the issue and find a solution.

Nachteile

sometimes it appears it is a little challenging for a mobile phone to use app, like sometimes app can froze etc. but i know devs are continiusly working on improving, so not much of a negative.

Vorteile

I really like this app as well as my team. We can easily add a service call or an HVAC instillation. The steps for the team asteroid easy to add and I have all the information for things like billing a customer, sending their warranty information, or simply writing a thank you letter. I don’t have to ask them any questions about work performed on the job because they are able to input any information i need for work orders.

It also allows me to schedule future work orders so that we can remember when a customers system is due for maintenance. I also like that I can print a pdf of the work order and keep a copy for my files and give the customer the details of their work and add comments if needed.

I like the fact that the guys can see upcoming service calls, rough in, or finish out. Sometimes the steps happen within months of each other and it easy to add unit numbers and dates as the instillation is worked on.

Nachteile

I don’t like that the work orders that are on hold sit on the calendar on the day it was created. It would be easier if they sat in a separate folder and I could put them on the calendar later.

Vorteile

The ability to use on devices is great for mobility. The interface is clean and uncomplicated, yet is deep and offers many options for me to save data for later use. It is quite intuitive compared to the last CMMS we were using.

Nachteile

Honestly not much. If anything it might be there is less focus on desktop, which is fine with me. There are some in our organization which is better for them to send me work requests. Of course this may already exist and I just haven't gotten that far yet!

Vorteile

Tracks, work orders, trends, parts, PM's, etc...

Nachteile

The "Location" when creating work orders should not be there. Unneeded step that wastes time.

Vorteile

Ease of use - the mobile app is very intuitive to use. The inbox interface is smooth. It is easy for our maintenance team to see all open work orders and get them done.
Speed - The app loads up nearly instantly. No waiting for work orders to appear or notifications to pop up.
Visibility - This one is for me. I can open the app and quickly see what work is being done and I get a full history of all the work orders. We used to use pen and paper before this.
User Interface - No clutter. The UI shows just the tools we need.

Nachteile

Creating repeating work orders is a bit awkward. All the capabilities are there but I needed a little help to get started. The "start time" on work orders was confusing. Some repeating work orders automatically showed up at 1am or 3am which is not ideal. This doesn't knock it down a star because all the capability is there, it's just a bit awkward.

Also I would like the ability to label vendor phone numbers. Some vendors have an office number and then a cell number and they show up just in a list of "Contact Phone Numbers".

Vorteile

Very thorough once you have the platform....covers the entire buiding

Nachteile

Takes a little longer for users to load in requests compared to other products. Its outputs are much more detailed so I am certain that has something to do with it

Vorteile

I enjoy the user-friendly platform that it offers and the simplicity behind setting it uyp;

Nachteile

I would love a feature that allows you to assign different quantities of inventory at different locations.

Vorteile

Ease of use. Easy to modify procedures, add spare parts. Keep track of Vendors in use, I could really go on and on.

Nachteile

Lacks automation in some aspects that I think it could or should have. That said working with the team ay "X" to help them continue to develop this product.

Vorteile

The software was fast to implement and simple to get our technicians familiar with its use. Real-time visibility as work is being done.

Nachteile

Some reporting features could be better. Email or text for high priority or work not completed timely could help alert management.

Vorteile

I love the ease of implementation and the flexibility of the app.

Nachteile

At first, I did not like the search features, but they addressed that. The only draw back I see now is that I cannot create teams within my client base.

Vorteile

Very easy to set up and use. Other systems are difficult to setup without help but not MaintainX. They are upgrading new features very often

Nachteile

Very slow to add pictures on comments, one by one. In general terms not many thing I would like them to change or improve

Vorteile

Being able to list jobs by location and protocol

Nachteile

Product is very well designed and well designed

Vorteile

The ease of use is great. Being able to research past work orders and parts is used very often.

Nachteile

It carries parts over from previous work orders to new. Sometimes the guys don't catch it and it throws the inventory off

Vorteile

The product is Very user friendly, reliable.

Nachteile

There is nothing that i do not like about the product.

Vorteile

We like to use it to distribute tasks to each other, and have allow access to management to keep track on work flow. Even though we are still on the testing phase of using this platform, we are very happy with how it operates, and are looking at subscribing to the premium service.

Nachteile

For what we use this platform for, there are currently no negatives, not for me anyway. I think my colleague mentioned that it doesn't work whilst offline. We work in rural areas, and have to wait until we get into cellular coverage to update. Could this information be entered and back logged in future?

Vorteile

I like that I can attach photos. Typically assigning a task to another department is not easy unless you are present to show what needs to get done.

Nachteile

Sometimes it froze up on me when uploading a photo task could just be my phone could be the upload was slow.

Vorteile

Digital Storage of our work order history. Easy of reviewing completed work orders with pass/flag/fail-inspections. Automatic prompts to create corrective actions.
Ease of use for our technicians; even those who have difficulties with technology easily learned using the software on ipads.

Nachteile

Reports could be improved. Overdue work order reports are too bulky when exported to PDF.

Vorteile

Ease of use and mobility. Updating is simple!

Nachteile

nothing the program is very easy to use and takes very little time to update work orders and assets

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Vorteile

The ease of creating, assigning, and completing work orders.

Nachteile

I have yet to find a feature I don't care for. We don't use the timer feature, but other than that it's a great tool.

Vorteile

Easy to use, great for the field employees.

Nachteile

there is nothing that I have not liked about this software

Vorteile

They reach out to us personally every so often to ask if we would like to change anything. They always listen to the issues we have and correct it as soon as possible.

Nachteile

You can only add one photo at a time in comments.

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Vorteile

The simplicity and relativity around mini industries

Nachteile

When putting in a work order, the requester isn’t updated from within the system. You have to email personally which I feel is more work than it should be.

Vorteile

Easy to use, love the photo section, love the comments second

Nachteile

I don’t think it needs any improvement on your end, everything good

Vorteile

keeps a ready record of repairs and expenses of our assets

Nachteile

The proceedure section is hard to navigate

Vorteile

It's user friendly and does everything I need without trying to figure out how a specific feature works. Those features are making it easy to implement in the organization methodology. The ability to work with multiple locations, multiple organizations and multiple teams and assignments gives the system an edge.

Nachteile

There is no email system to communicate with client and vendors, it's all done through the App.

Vorteile

I like being able to manage my work orders in order of priority. The ability to have notes and attachments linked to my assets during and after PMs. Being able to have a dedicated line of communication for on going maintenance.

Nachteile

So far for my application I have found no cons.

Vorteile

MaintainX has really helped us track the important issues as well as prevent losing maintenance issues to scraps of paper.

Nachteile

The user interface can be a bit overly utilitarian. It grows on you and really in the end is more efficient this way.

Vorteile

I love the ease of use. This software keeps all of our management staff informed and up to date with all of our maintenance issues.

Nachteile

The fact that anyone with a phone can create and add new work orders to our never ending list!

Vorteile

Very easy to use. Easy to communicate between users

Nachteile

Customer service could be easier to reach

Vorteile

Scheduling on the calendar. Calender notifications

Nachteile

It will freeze up once in awhile in my old phone . It takes up alot of space and ram it seems like .

Vorteile

everything you can do to it makes sense, when you cant figure it out the team is ready to assist.

Nachteile

id like to see the ability to create a workorder from a simple pushbutton camera qr code

Vorteile

Ease of use. Mobile capability. Organization of work orders

Nachteile

Nothing. It has worked really well for my building

Vorteile

Although not specifically for apartment management, we have found MaintainX a very helpful tool to keep track of everything going on at multiple properties.

Nachteile

Search program is a little narrow, it should allow some misspellings and grammar errors.

Vorteile

Very user friendly, you can assign jobs to technicians, you can set that technicians only see jobs assigned to them. Separate column for to do and done. You can clearly see which job is in progress. Nice filters. You can prioritize calls.

Nachteile

There should be another option added for parts on order that way we would know which job we are waiting for parts.

Vorteile

It keeps me and my team very organized and on top of every work order.

Nachteile

Nothing honestly, the app is easy to use and learn and the team is always there to answer questions

Vorteile

The mobile use for the users and their ability to create work orders and take pictures. very helpful

Nachteile

we are still working on getting PMs entered into the system. long process.

Vorteile

My company has nothing in place before I was hired, this has dramatically improved efficiency and accountability.

Nachteile

I would like it better if the scheduling was organized a little better as far as notifications.

Vorteile

Love it all, with great customer support

Nachteile

Nothing, once customer support started getting involved we have unlocked so many more features.

Vorteile

Has all the necessary features to efficiently schedule a maintenance department without having too many to get confusing. Reporting is great to see a live overview. Implementation took a little time but the interface on the PC makes it a breeze. Customer service was very helpful and gave a 1 on 1 experience. This software was essential in converting from an old paper system.

Nachteile

Not much I could say is a con. Be prepared to be computer savvy.

Vorteile

Easy to use and user friendly. I can add work orders from my computer as well as from my mobile phone. I can look daily at the progress my guys are making and give feedback. I can send messages through this portal as well.

Nachteile

My work orders fall off if my guys don't do them daily. Also, when printing reports dates come up when they shouldn't be populated.

Vorteile

I like that things can be scheduled and pulled up when needed

Nachteile

I haven’t really found any issues with the app yet. It’s always performed as expected.

Vorteile

MaintainX allows you to manage the work and labor manager both in the field and in your office with certain procedure libraries. This side is very good and it is a good option that they focus more on the mobile side.

Nachteile

It is very good that it creates a specific procedure, but the workflow is not always managed with these precise lines. work time changes, it has a flexible structure. Must be supported by AI.

Vorteile

easy to use my mechanic gets my information quickly

Nachteile

Nothing yet it’s an easy program to use. I don’t have nothing to complain about it.

Vorteile

Easy to set up and use, and teach staff how to use.

Nachteile

More corporate pricing structure for a church. Have to watch our number of users closely to keep within church budget.

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Vorteile

Easy of use, accessibility, mobile app and desktop version

Nachteile

I have yet to find anything that I particularly dislike

Vorteile

I like the ease of being able to post before and after pictures and comments

Nachteile

I have an issue up loading the app when I am not hooked directly up to a Wi-Fi connection