Rithum

Vorteile

BlueBoard has not only changed the way I monitor MAP pricing online, but has also reinvented the way our Marketing Team can see product reviews from customers and allows our sales guys to see whether product are well stocked enough. It's amazing!

Nachteile

There are quite a few updates that happen, which is great, but I wish that there was a pop-up mini tutorial each time something changed to show me how to manage my page the new way. For example, I spoke with customer rep. this morning (he's the best!) and had to ask him where to find a group of filtered products I had set up because the filter aspect of BB had changed.

Vorteile

The customizability of the data in and out of the system between sales channels.

Nachteile

Onboarding new sales channels has been had its issues.

Vorteile

Lots of channels and customizations but difficult to navigate if you arent a techy and they charge you for all help!

Nachteile

Horrible - Didnt do all it said - There Shipping module is THE WORST - It took 2-5 min per order to ship - Then if you ship from Amazon or other market places you have to MANUALLY update the order on Channel Advisor/Rithum. Never got my facebook up. Took 6 months to get my pick list in order by location - They just take forever fo fixes - Promise the world and it doesnt actually work that way...1st 2 reps they gave me for setup YELLED at my and were SOOOOOOO rude. WORST EVER then they wouldnt let me out of my contract when it was clear it was going to not work for my business - Expensive and not worth it

In Betracht gezogene Alternativen

Warum Rithum gewählt wurde

Gründe für den Wechsel zu Rithum

Vorteile

Connects to all the marketplaces I sell on.

Nachteile

Its more expensive than I would like to pay.

Vorteile

Very customizable, has a beautiful interface, and is built with powerful features including rules, look up lists, limitless product attributes, data mapping, and more. Also has great features for each marketplace, including Amazon Advertising with automatic bidding and rules, repricing, a price gird which shows your price and competitors offer and your sales history which is great for monitoring your competitors in one dashboard

Nachteile

TONS of setup work. I spent almost a year setting up all the different features and rules for my business. Zero guidance is provided on best way to setup your system. support is slow, sometimes taking 3 days to respond to a ticket. help pages are not detailed. product is way more expensive then cheaper alternatives such as Ecomdash.
They dont have an easy way to integrate with quickbooks or other accounting software, SellerCloud does.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Rithum

Vorteile

We converted from an old system to ChannelAdvisor a few years ago. Biggest benefit was the power it had to allow many options selling in multiple online marketplaces. One of the best features is to bring in data feeds from various places and map them the way I want them.

Nachteile

Many of the routine tasks such as receiving inventory and updating inventory counts are tedious. We've built other tools that integrate with ChannelAdvisor that are more efficient.

Vorteile

It's a nice and clear software to manage all platforms at once

Nachteile

was not as user-friendly, but it was not bad at all.

Vorteile

There is no doubt that ChannelAdvisor has some of the best software on the market which makes it very tempting. The software has a ton of functionality (Most you'll never use). It supports a lot of marketplaces and the mapping for those marketplaces is great. Built in Auto Pricer and a lot of other features.

Nachteile

Cost!!! Contracts!!! No Support!!!
No phone support.
Waiting days for email support.
No help with onboarding unless you pay thousands
They lock you in with a Long Contract I really don’t feel comfortable with and can't get out of.
Crazy High monthly fees.
When your revenue gets to a predetermined amount, they start to take a percentage of revenue on top of the monthly fees.
The software is really complicated and most of the time it requires some level of support that's nonexistent. You may have to wait days to get a question answered and most of the time they will just send you to a help page link.

Vorteile

Range of Marketplace options well over and above other platforms who all claim to offer the same service for less cost.

Nachteile

That its purely for connection to sales channels. Channel advisor make very little effort to offer shipping/purchase order functionality - its not an all in one solution.

Vorteile

ChannelAdvisor had a first mover advantage in ecommerce listing/inventory management. The software can do virtually anything you imagine and integrates with nearly every marketplace.

Nachteile

Exorbitantly overpriced. Numerous competitors that offer the same feature set at a more reasonable price point. Still receive sales calls/emails years later.

Vorteile

The platform is super easy to learn and use. Rithum has a very smooth uploading process for products, taking the stress off each product launch, and providing us with daily reports to analyze our business. The team members we work with have always helped us get the job done.

Nachteile

When first working with Rithum, the communication and work flow was a bit of a work in progress with figuring out what worked best for what we needed. Once we got in the swing of things, it has been seamless.

Vorteile

The fact that they "said" you could control every online marketplaces in Channel Advisor

Nachteile

That it wasn't true. You still need to create listings individually in marketplaces to access other features.

Vorteile

The platform is more easy to understand, solid and simple compared to its competition. Their customer support is extremely talented.

Nachteile

The only thing I would say is pricing. I wish I could get a better pricing based on a lower tier.. maybe they should encourage sellers who are starting out and give them a basic platform to Manage Inventory and Orders only.

Vorteile

Logical, plenty of Customization, helps with automation and efficiencies. I really like Channel Advisor , however it can become quite complex. When you understand the goal, and the software capabilities it is a great system and helps pull together and transform complex data, customizing it for each marketplace.

Nachteile

Once set up it can be hard to backtrack and redo the system, especially once its in operation. Important to get the data in the right way the first time. It's a tough program to hire for - it sits between IT, Data, and Marketing Content to some extent.

Vorteile

It allows us to get onboarded onto multiple market places easily with a single data feed and powerful rules engine. We can grow into solution as well.

Nachteile

The project and onboarding support has been dreadful. You are on your own. But that might be for the best as most of the good staff seem overworked and the rest don't seem to care. Make no effort to understand you business and ensure the tool is properly configured so you might as well just take the basic onboarding package and do it all yourself.

Vorteile

Incredible versatility, allowing us to list a large catalog of products across multiple marketplaces with minimal effort.
Centralized and customizable product data management allows for maximum exposure with minimum labor.
CA keeps up with all the latest requirements and mapping changes from each marketplace, so you don't have to.

Nachteile

My only con for this software isn't the software itself - it's the support.
Support requests can take a long time to get addressed/resolved. Almost all have to be escalated, which takes days if not weeks.

Vorteile

The concept behind this software is amazing. Living in a consumer world, many people want to sell their products on multiple channels

Nachteile

Connecting API feeds was a nightmare with ChannelAdvisor. This could be both the fault of ChannelAdvisor and the platform, but it made it a night mare for use. We were a growing company and continually wanted to expand to new platforms to sell, while Channel Advisor helped us create one listing and having them in all places, it was too much heartache to handle setting it up.

Vorteile

The product listing templates are very versatile. You can create unique rules to manage all products, a group of products, or even a single product. This allows us to easily manage many different types of product's data, and configure exactly the way we want.

Nachteile

When your product catalog is small, ChannelAdvisor's inventory management tools run very quickly. When your catalog is hundreds of thousands of products, the response times can be painfully slow in some situations.

Vorteile

Great software for third party selling like eBay, Amazon and etc. Basically a one stop shop for large inventory management on multiple platforms.

Nachteile

It is highly overpriced which could have been overlooked because the platform helps manage your inventory and allows you to sell a lot of products. The customer service was awful and can only be reached by email. The usual response time was 48 to 72 hours. Your contact person only lasts a month or two and your left hanging with a new person every few months. They upgraded and removed a key feature that we used and when we addressed it, nobody contacted us back. In the end, we warned them that we were going to leave and nobody cared. It took them over a year with a cold call sales person to ask why we left and if we would like to come back. The software exchanged nearly killed the company and the salesperson didn't understand the explanation why we wouldn't come back and reach out again a month later.

Vorteile

There's a lot of good features that they offer in terms of monitoring the buy box, tracking orders, getting an overall picture of your competitiveness and account health, but perhaps not much more beyond what you can already get in the marketplace dashboard if you know where to look.

Nachteile

Their support team lacks any motivation whatsoever, their sales team will promise you the world without actually giving it to you, and it's definitely not the most user-friendly platform or interface if you're not willing or able to spend a good amount of time exploring the platform.

Vorteile

It was simple and relatively easy to use

Nachteile

They have old-school sales and retention tactics. Try to get you on the hook and bind you legally to their contract from every angle. When it's time to get out, it's very difficult. I thought I canceled in time, but apparently not, and now they sent me to collections for an entire year of service IN THE FUTURE that I don't intend to use.

Vorteile

Ability to customize product attributes to fit business needs and create custom, logic-based business rules to transform product information to the marketplace.

Nachteile

Listing revisions at times cause issues on the marketplace channel and lacks the full suite of features available native to that marketplace.

Vorteile

They integrate into a lot of marketplaces.
They integrate into our largest suppliers.
They provided us some good 3rd party resources.

Nachteile

They don't really manage your data.
They don't provide recommendations if there are challenges with a marketplace.
They don't take responsibility for their mistakes.

Vorteile

You can nearly complete anything you want to within Channel Advisor, the user interface is a bit complex and likely overwhelming for new users. The ability to manipulate data to different markets through business rules and templates is incredibly useful, but requires a lot of back end mapping and fairly continuous work as marketplaces change requirements or add new attributes

Nachteile

After reviewing additional up and coming comparable software systems: Channel Advisor's user interface and ease-of-use is near the bottom, overall you can expect to pay 2-3x the cost of comparable solutions - if you absolutely need the ability to do utterly anything when manipulating data, sending feeds, etc you may need Channel Advisor

Vorteile

CA is probably the best solution in the marketplace for sellers wanting to offer goods on multiple marketplaces. The software is comprehensive and relatively easy to learn and use. It is also stable with few day-to-day problems.

Nachteile

It is also the most expensive solution out there (by far) and they require a one year contract. In addition, they are not easy to break away from when the contract expires. They continued to charge us even after our contract expired and forced us to go through our bank and credit card company to recover the extra charges. We also found them very inflexible. You pretty much have to accept it is their way or the highway.

Vorteile

ChannelAdvisor is a hefty program that can solve many problems for those selling online.

Nachteile

You can do almost anything, but figuring it out in their system is HARD. Everything feels more complicated than it needs to be.

Vorteile

Easily customizable for every business type - Everything is easy to use and customize

Nachteile

I have very little qualms with ChannelAdvisor. It could have a little better technical customer service. But overall, a great product.

Vorteile

The portal is user friendly and have a lot of functionalities that can definitely save time and money. Shared inventory across the multiple channels comes really handy, find articles within documentation is super easy, support is knowledgeable in most cases.

Nachteile

The auto detection of categories on the third party channels needs a lot improvements. The category and subcategory valid values information provided lack details or not there.
Also the lack of video tutorials.

Vorteile

A good solid system that links with a lot of online marketplaces

Nachteile

The layout and feel of the system was not so user friendly and had to purchase lots of features/plugins that come as standard with our similar systems

Vorteile

We represent multiple brands and channel advisor has allowed us to manage multiple brands across multiple online marketplaces. It has been so nice to have one central place to make changes that are pushed out to different marketplaces. I didn't think we would use the repricer feature much but I love it. We are now managing all of our advertising on Channel Advisor. It's nice to have one central place for all of this.

Nachteile

The software is robust and complicated at times. It would be nice to have phone support. Their email support can take a day or two.

Vorteile

Channel Advisor is our most important tool for online business. Easy to use, lots of functions and features, customized reports that help me analyze our business.

Nachteile

There are some data I need but not downloadable - such as ebay Deals & Promotions sales details.

Vorteile

Ease of use
Enables us to open on more new marketplaces easily (actually made some intros for us)

Nachteile

Cost is high
Sometimes not as responsive on the service side / issue resolution
Doesn't always support all new features on marketplaces (besides Amazon), especially if they are optional

Vorteile

We worked with ChannelAdvisor to try and further optimise our Google Adwords (Shopping specifically). It's a nice piece of software that does work in optimising your digital marketing efforts, just at a cost...

Nachteile

The costs in using the software are astronomical and just didn't work for us as an SME. I can only imagine the features be rewarding for bigger enterprises, but totally uneconomical for us unfortunately.

Vorteile

One-stop for item info / sales management / inventory management

Nachteile

There is a steep learning curve. It borders on too technical for an average retail user. The launch managers are great but as soon as a launch is complete and your question goes to the general bucket of "help" it takes a while to get answers and they aren't very thorough.

Vorteile

I liked how I could access all my stores on different platforms all in one window. It helped greatly when dealing with customers and made it very helpful for our customer service to handle orders accordingly back to the store especially for all the back-end stuff like editing orders and refunds. Made listings with platforms fairly quickly and then to each parent-child groups of SKUs.

Nachteile

Very complicated to use at first. Requires a lot of training to find out all the features.

Vorteile

We currently use Channel Advisor to manage about 5,000 skus across eBay, Amazon, TradeMe, and Mercado Libre accounts. CA saves us tons of time and I'm not quite sure what we'd do without it. My favorite feature of ChannelAdvisor is definitely the Amazon Repricer tool, which allows you to stay competitive on Amazon based on pre set parameters! Keep in mind CA would not not be the ideal tool for small companies or startups.

Nachteile

We did have issues with the Shopify API to the point where we decided to move to a different platform for Shopify. This was is mid 2016 however, and things may be better now.

Vorteile

Nice clean interface with helpful tools.

Nachteile

Expensive and not easy to set up. Once up it works nicely.

Vorteile

The versatility and easy UI makes it some of the best e-commerce support software that we use on a daily basis. Onboard and learning curve is hard a first but becomes 2nd nature once it is up.

Nachteile

It costs more than I would like but it does have a lot of features. I think their pricing model needs to get adjusted b/c their managed services are a little pricey.

Vorteile

I have found the information to be invaluable for our business. There are so many features that assist me in my job on a daily basis. I wouldn't want to go without Blueboard.

Nachteile

I don't have anything with Blueboard that I have been unsatisfied with.

Vorteile

Makes it easy to deploy products across multiple sales channels.

Nachteile

Customer service is not very helpful with regards to launching new channels.

Vorteile

Easy to use, well designed, with great support team, it gives you the most relevant info in a simple to handle way

Nachteile

No glitch or downside. Still a bit expensive

Vorteile

Zero. The team has taken our money and not helped at all.

Nachteile

The sales team sells this software as a quick connection to many brands. However, they have a very limited number of brands and their list often indicates brands they want on the platform but don't actually sell. The product costs a lot of money and there is absolutely no value.

Vorteile

Ease of use
Connection to so many marketplaces
1 time setup for all marketplaces
Changed our Wholesale model to allow B2C
Reporting Dashboard / Widgets

Nachteile

Not much.
I wish the pricing tool was more robust. It requires a lot of manipulation.

Vorteile

I appreciate having one dashboard connected to my shopify site (fed by magento) allowing to manage sales and returns on 12 channels (marketplaces and ecommerce platforms), and having very accurate reporting and also, the option to apply restocking fees when applicable.

Nachteile

There is no mobile app available which would make management a lot easier for weekends and evenings.

Vorteile

Ease of getting products listed
Multichannel solution

Nachteile

Customer service is lacking but improving
Shopify connection isn't very good
Inventory management is poor for using warehouse locations

Vorteile

You can manage and distribute product information including inventory to multiple market places and it will update such information for you regularly.

Nachteile

I do not like how you can not search and pull up multiple parts by entering more than one part numbers in a search box. For example, when I have to change the pricing on 25 products that are in different categories, I have to enter and search 25 times.

Vorteile

Easy to review listing and coverage. Provides a good service team to support requests.

Nachteile

Although they have recently added basket level measuring, the brand sell through is not as high as what we see in other affiliate programs. Hopefully it will improve.

Vorteile

Ease of use, makes listing items up to marketplaces much easier and can be done in batch instead of manually

Nachteile

Price is what I like the least about this software. You get alot for the money but it is still expensive for a software.

Vorteile

Ease of use is great. Upload/Download of inventory is easy. I haven't had a hard time figuring hardly anything out. With a couple of exceptions.

Nachteile

Helpdesk isn't super helpful. But other than that. I don't have any cons about this software. It's pretty straight forward.